Every review we hold for the Boston office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCome on guys , get your basic tenancy act together
It’s with great distress I write this review 3 members of my family rent a house at a cost of £1,250.00 per month , plus bills.
They have lived there 1 year. They pay the most rent in the street even though all the house are pretty much a mirror image.
It’s in Rainworth
Okay so that’s not worth 1 star.
What is worth a one star is the fact that my family were sleeping in a brand new build , never lived in until (until 1 year ago) and over the weekend the boiler was de-commissioned by British Gas as a danger to life. They were minutes away from either being gassed or blown up.
Ironically the house had an annual inspection a few days before and it was deemed as ok.
British Gas tell a whole different story.
Weekend’s Friday Pm to Monday AM
Nobody at the agency was available after hours.
No emergency number was provided by them
Closed over the weekend means just that
That’s no hot water.
No heating
No cooking
Plus THEY have to pay the bill as they were desperate to get the gas back on and called an emergency plumber. The call out alone was £400.00.
To them it was worth it. They all have full time Customers Service Jobs. Which requires a shower minimum. !
If 3 young Adults in your family were living in a brand new build house with a faulty gas boiler that was marked as safe and you lost them due to this companies negligence, I wonder where they’d be and if they’d even have a consciousness !
I won’t recommend them to anyone ever and I definitely will try and move my family because who knows what the rest of the houses , built the same in the street are like.
An apology to the 3 Tenants in the Property could just be a way of gaining some redemption.
The main Gentleman dedicated to this type of issue at the Company hasn’t even called them yet of course we can’t mention his name because as we know you can remove negative reviews regardless of there being any truth
Appalling
On behalf of T Polak. J Polak
Tina · 13 November 2024
★★★★★ 5/5
GoogleWe are very happy with Pygott & Crone in Boston from start to finish. Joe & Sam have been brilliant letting us know what is happening along the way. Would definitely recommend Pygott & Crone.
Judy · 11 March 2026
★★★★★ 5/5
GoogleAlways found him friendly & approachable as well as being professional & knowledgeable. A very pleasant person.
Regards Les & Karen Gilbert
LESLIE · 11 June 2026
★★★★★ 5/5
GoogleMy own personal; experience with Pygott & Crone in Boston has been outstanding. The professionalism, helpfulness and care demonstrated by their team is a credit to the business, particularly Lewis who in my opinion deferentially went above and beyond and it was very much appreciated - Thank you
Reef · 27 December 2023
★★★★★ 5/5
TrustpilotI got service 2nd to none
What Can I say? I got a service 2nd to none form first contact to get my Keys. I have to praise specially Sam and Holly that followed to whole process and they were there every single time that I needed them.
Carlos · 19 December 2025
★★★★★ 1/5
TrustpilotDisgusting and incompetent behaviour
If I could have put no stars or minus I would. I offered on a property full asking price but the agent wanted it Subject to viewing. Sent my aip across holly in boston confirmed vendor happy with the offer just need to view on return from holiday today at 4.30. Gets a call and email from a joe saying vendor accepted offer over weekend and therefore viewing cancelled. Also tries to tell me cant offer without viewing which being a senior conveyancer for 27 years i know is totally wrong. Many people offer not viewing and I had seen it outside offered straight away just unfortunate that flew out. Have email stating offer accepted by vendor to come back to this just an absolute joke. Funny tho as was messed about on a bungalow in quadring years ago tenanted but we were not advised also subsidence it was a joke and the vendors Conveyancers couldn't deal with the issues again misrepresented. This will certainly be taken further. Absolutely rubbish service and to not even know what another advisor in office had done is just totally and utterly incompetent . Trying to make out it's my fault for going on holiday but I would have given full asking price without the viewing, obviously not even advised to the vendor. Emails from Holly very clear as are Joe's so let's see the poop hit the fan now!!
Josephine · 16 September 2024
★★★★★ 5/5
GoogleI found all the people that work for Pygott and Crone friendly and helpful. My house was marketed to a great standard with photos and descriptions. The sale was quick and easy.
Valerie · 11 February 2026
★★★★★ 1/5
TrustpilotABSOLUTE DISGRACE!
ABSOLUTE DISGRACE!
We was due to view a property on Friday 05/07/2024 and this was confirmed via email on 29 July 2024. the property (land) was due to go to auction in 2 weeks. With viewing ready for Friday we have been emailed today saying that the property has been sold. The worst thing about this is that the person who is selling the land isn't aware that we was viewing on Friday therefore has accepted an offer, my questions to Pygott and Crone how has this fallen through your system? you have undervalued the land as we would of offered more than what you have sold it for! Its amazing also how the secure deposit has been paid same day! I await your phone call from the director!
Hayden · 3 July 2024
★★★★★ 5/5
TrustpilotGreat Service, stress free from start to finish
Great Service. Stress free from start to finish. Charlene was a great help with all the paperwork and Tracy made sure our sale went through as smoothly as it possibly could. Would highly recommend.
Gary · 16 May 2024
★★★★★ 5/5
GoogleHighly recommend selling a property with Pygott and Crone estate agents Boston , Joe and Davis have both been amazing keeping us up to date at every stage of we ever sell again Pygott will be the the only estate agents I’ll use ……5⭐️⭐️⭐️⭐️⭐️ from us
Adam · 17 September 2025
★★★★★ 5/5
TrustpilotOutstanding Estate Agents
We bought a property through Pygott & Crone Holbeach. As purchasers, we had an outstanding experience. We collaborated with Jade through viewing and offer stages and Tracy took us through the purchase process to completion. Their levels of customer service and care were outstanding, checking in with us regularly and following up with others, gently pushing things forward to ensure a smooth and speedy process through to completion. We have experienced many estate agents over the years and Pygott & Crone stood out in front of all the others for their professional, proactive and personal approach.
Christine · 2 June 2024
★★★★★ 5/5
GoogleHighly recommended.
Nothing was too much trouble . Chased when needed too. The knowledge of the team is fantastic.
It was a very stressful house move but we got there in the end with the help and support from Hollie, Sam & Davis and the rest of the team.
They are a great team. I would recommend them to anyone who’s wanting to put their house on the market. They know what will and won’t sell and will always be honest about the situation.
The team in the office are very knowledgeable and always there to listen to any concerns and they give you the best possible solution. Nothing was ever too much trouble.
Tanya · 31 May 2024
★★★★★ 5/5
TrustpilotFantastic experience working with Fiona…
Fantastic experience working with Fiona and team. Great, fast, easy house sale due to their expertise and professional approach. Would highly recommend them to anyone wanting a stress free property sale.
Wendy · 7 June 2024
★★★★★ 5/5
GoogleBuying a house certainly is the most stressful thing ever. The team went above and beyond to ensure that things went as smooth as possible. Regular contact and guidance through the entire process. Amazing, caring and helpful.
Andy · 27 October 2024
Agent replied · 26 December 2024
Thank you for your review, the team are delighted to hear your feedback. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleExcellent service always very helpful
And excellent communication
Would highly recommend
Hugh · 11 June 2026
★★★★★ 5/5
GoogleI am very pleased with the purchase. Nice and helpful service.
Robert · 11 June 2026
★★★★★ 1/5
TrustpilotPygott Crone in Boston charge £250+ vat as a…
Pygott Crone in Boston charge £250+ vat as a withdrawal fee. This is without an end date, even though after 9 months they have not sent an offer our way. We had been guided by their sales chap in regard to the price, reduced twice and told they can “guarantee” they will sell at the new lower price (still no offer). All other agents I’ve contacted either have no fee to withdraw, or 12 to 16 week. We signed the contract and failed to check their withdrawal period, not expecting it to have a no end date.
Just wanted to put this out there as it’s a bit “cowboy” ish compared to other estate agents.
Amanda · 11 April 2024
★★★★★ 5/5
GoogleTop job from all the team at Pygot & Crone Boston on our house sale. From initial contact to photography and support throughout the sale was brilliant! Many thanks helping us sell our property in Skegness
Tom · 27 October 2024
Agent replied · 26 December 2024
You're more than welcome, it's great to hear that we provided a top level of service and support throughout your property journey. We've shared your comments with the Boston team, thank you for your review.
★★★★★ 5/5
GoogleExcellent company to work with from the initial consultation all the way through the selling process. Highly recommended.
Andy · 11 April 2026
★★★★★ 2/5
TrustpilotDidnt listen not very helpfull and rude…
Didnt listen not very helpfull and rude in the end canceled sale and was very rude unprofessional
Mr · 16 April 2026
★★★★★ 5/5
GoogleNot a bad outfit😀! All told, you’d do well to find better. Agreeing a price is one thing, but getting it over the line is another. P and G carried it through. Very happy. …
Andrew · 11 November 2025
★★★★★ 1/5
GoogleEstate agent was late to our viewing, we asked to be able to see water on as bad water pressure but we was just told that it was turned off, but he didn't switch it on for us to see it. This would have gotten 3 stars.
The reason I am giving 1 star is because upon offer placement Emily who works there laughed at our offer which is highly unprofessional.
Ben · 27 December 2021
Agent replied · 26 December 2024
Thank you for your review and comments. I can see from our file that you were notified the viewing coordinator was running late, I am sorry if this caused you any inconvenience. Under current Covid19 Guidelines we are not allowed to touch items within the property and with the water having been drained down we were unable to turn the water on and I understand you were advised of this at the viewing. With regards to your offer, you were advised at the time of viewing that we had received a lot of interest in the property and your offer was over 10% below the asking price; we have sold the property for the full asking price. I wish you well with your property search.
★★★★★ 1/5
TrustpilotPoor Customer Service
Too many issues to list all of them, however, key ones includes:
Never answering the phone despite calling on different days and at different times.
Response to emails were typically longer than 24 hrs and in most cases 48 hrs.
Lack of understanding of offer details I made by the Branch Manager!
Incoherent final email from the Branch Manager to inform me another offer had been made that was accepted. This was not an auction property, I would have thought the agency would have given me the opportunity to increase my offer, no such luck.
Will avoid contact in the future.
G · 27 January 2024
★★★★★ 5/5
TrustpilotSold our property very quickly.
Representitives kept us up to date, sold our property very quickly and were always very good at keeping us in the loop. Very happy with the team in Boston.
Richard · 15 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
