Trusted Agent profile · Boston

Bairstow Eves Boston Sales reviews

3.3

★★★★★

844 reviews across 2 platforms

1 Pump Square, Boston, PE21 6QP, PE21 6QP

Bairstow Eves's office in Boston, at 1 Pump Square, is rated 3.3 out of 5 across 844 reviews on two platforms, including 223 Google reviews rated 4.8.

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4.8 / 5

223

Reviews on Google

This office

Trustpilot logo

621

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Boston office, from every platform, shown as written. First names only.

5/5

Google

*Posting on behalf of my father in law* Ola at Bairstow Eves has been amazing at selling my mums property, after just one day of it being online, we had an offer of the full asking price! She’s been helpful with getting the ball rolling with photos, documents and she even helped me with the document that the solicitors need to make the process as smooth as possible! We would recommend Ola & Bairstow Eves to anyone! Thank you!!

Natalie · 28 March 2024

Agent replied · 24 October 2024

Many thanks Natalie Hodgson for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

5/5

Google

I had a bit of a turbulent time selling my house with the first agent I chose but saw how quickly bairstow eves sold another property in the village and decided to reach out to them for help. Ola was determined to sell my bungalow and she did not disappoint! Every time I rang to ask for their advice and to take more pictures or change the advert around, they were straight on it and it did the trick. The team were always available and rang back if not. Great estate agents, thank you :)

Laura · 28 January 2024

Agent replied · 24 October 2024

Thank you for your thoughtful 5* review Laura! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Having worked with Bairstow Eves in the past, I knew that they were the go-to agents when I decided to move again. The team in Boston has been fantastic! From the onboarding process which was great, with loads of considerations for the vendor provided and once the property was on the market, I found their sales negotiators absolutely fantastic! As someone who values clear communication, I have absolutely valued the way in which Tyler Johnson has followed up on queries and included me in feedback loop between viewings.Thanks to the whole team for your tireless efforts in getting the property sold.

G · 28 January 2024

Agent replied · 24 October 2024

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Big thank you to Amy for all her efforts in getting our sale ‘over the line’. It was a difficult and at times very frustrating process caused by other elements of the chain. Amy always sought to try to clarify exactly what was happening and kept me updated at the earliest opportunity. Again, a big thank you Amy, you were both professional and empathetic to what was a sensitive and difficult sale.

Peter · 26 June 2024

Agent replied · 24 October 2024

Hi Peter, thank you for sharing your experience with us. We're delighted to hear that Amy provided you with professional and empathetic service throughout a challenging sale. We appreciate your kind words and will pass on your thanks to Amy. Kind regards, Lucy, Customer Relations.

5/5

Google

Josh was really helpful with my flat move he answered all questions I had and made it a easy move in

Katie · 17 February 2026

Agent replied · 17 April 2026

We are thrilled to hear that Josh provided excellent service during your move! Our team prides itself on making the moving process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

I recently had the pleasure of working with Tyler in my search for the perfect flats, and the experience was exceptional. From our initial meeting to the final property walkthroughs, Tyler demonstrated a high level of professionalism and expertise. Their knowledge of the local market and commitment to understanding my preferences made the entire process efficient and enjoyable. I highly recommend Tyler to anyone in search of a dedicated and knowledgeable real estate professional. Thank you for your outstanding service!

Olive · 29 December 2023

Agent replied · 24 October 2024

Thanks for the wonderful recommendation and review! Best wishes, Lucy, Customer Relations.

5/5

Google

I have had the absolute pleasure of dealing with Joanne at Bairstow Eves, her attention to detail, professionalism and the personal touch she puts when dealing with landlords is next to none....Joanne thank you for taking us and our property on.....as we are some time away from the property we feel confident leaving our investment in your hands. Thank you Sona

Sona · 1 December 2024

Agent replied · 8 December 2024

Hello Sona, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Joanne. Your confidence in our service means a lot to us. Best regards, Lucy, Customer Relations Team

1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

5/5

Google

I have been so impressed by the service we have recieved so far from Bairstow Eves, particulary Dales Sawyer, He has always responded quickly to our requests, and maintained great communication. Nothing has been too much trouble for him and he is making our buying journey so easy. We look forward to completing the house with much thanks to Dales kind and encouraging manner, he has definatley redeemd trust lost by other estate agents we are dealing with. I cannot recommend Bairstow Eves enough, thank you Dale.

Tammy · 25 October 2023

Agent replied · 24 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

Morgan was really helpful and communicated well at all times. If she was unable to answer the phone, she always made sure to call back later, which hasn’t always been the case with other estate agencies in my experience. She stayed on top of …

Juste · 17 April 2025

Agent replied · 22 April 2025

Hello Juste, Thank you for sharing your experience with us. We're delighted to hear that … More

5/5

Google

A truly excellent team and in our particular sale Morgan was very effective in making it happen. She considers both the vendors and buyers positions and brokers a strong relationship between the two. Highly recommend this enthusiastic and professional team.

Patricia · 2 June 2025

Agent replied · 23 June 2025

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

5/5

Google

After having some trouble with our mortgage advisors for nearly 2 months, we went to Julie who is an amazing mortgage advisor at bairstow eves. She managed to get us a mortgage and speed up the process massively within 2 days! She is an absolute lifesaver. She kept us up to date with the process throughout and answered any silly questions I had. Could not recommend her more for anyone looking for a mortgage advisor. Thank you so much!

Lily · 27 August 2025

Agent replied · 26 October 2025

"Thank you for choosing Bairstow Eves and trusting Julie to help with your mortgage. We're so glad she was able to speed up the process and make it a positive experience. We'll make sure to pass along your kind words. Congratulations on your new home!" #BairstowEves #MortgageExperts Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

5/5

Google

Tyler and the team have been excellent. We were looking to sell our property and from the outset he was professional, attentive and constantly working to achieving a sale. Following an offer he has kept us up to date and continually chased and maintained the moment for the completion of the sale. I fully recommend Tyler and Bairstow Eves for anyone looking to sell their property.

Alison · 28 January 2024

Agent replied · 24 October 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I have used Bairstow Eves for the previous 5 years to rent a property. Joanne and her team have been fantastic throughout . Joanne is professional, friendly and has provided a near faultless service. As a landlord I have felt secure in the whole process. From marketing the property, vetting future tenants and using their full management services I have been secure in achieving fantastic tenants. Thanks so much Joanne.

Rachel · 25 October 2023

Agent replied · 24 October 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

5/5

Google

Very helpful in sale of my house in Tattershall, first time selling a property and they’ve made it an easy experience. Tyler is always on hand to answer all my questions, I look forward to dealing with him and the rest of the team at Bairstow eves in the future!

Amy · 17 October 2024

Agent replied · 24 October 2024

Many thanks Amy for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to say a huge thank you to Ola at Bairstow Eves for her persistence, professionalism, determination and friendly approach to making sure the sale of my property went through. This has been the most complex and difficult sale of a property that I have ever suffered. If it wasn't for Ola with the assistance of Amy and Jess this would have not happened. Ola is an asset to your business and if I was selling again (that's not happening, ha ha) I would not hesitate to pick the phone up to Ola! - Thank you Ola, Jess and Amy.PositiveResponsiveness

Darren · 25 October 2022

Agent replied · 24 October 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

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