Kinleigh Folkard and Hayward Land and New Homes Borough reviews

★★★★★ 5/5

Google

I have always been using KFH when it comes to find a property. I first used their Clapham Common brand and had been introduced to Lloyd who had been an absolute star. He then referred me to the London Bridge branch as I was looking at a different area. I immediately realised Ben knew what he was doing and understood what kind of property I was after. He didn't disappoint as I am now living in the flat of my dream and his service has been superb! He is very approachable and friendly and I couldn't recommend using KFH enough.

Sarah · 16 June 2018

★★★★★ 5/5

Google

Fantastic customer service. Laurence Dengate, a sales negotiator at KFH Borough, went the extra mile. It's really thanks to him that we didn't pull our hair out during the process - he was calm, knowledgable, and did his best to answer our (numerous) queries quickly. The whole team were great - making the keys available when we needed to go in and check on the flat, and doing an extra late viewing so we could make a decision on whether we wanted to take the flat. A marked change from other dealings with estate agents in central London, so, thanks.

Eleanor · 16 June 2018

★★★★★ 5/5

Google

My request (flat rental) was received by Ben Rayner. He made it an easy and enjoyable experience for someone who just moved in to London from a different country (France). He has been helpful all the way through the process. Even after settling down, he has been always eager to provide assistance at any time I shouted at him. I do recommend KFH London Bridge Agency and in particular any collaboration with Ben. Wish you all guys good luck and more success!

Mouez · 16 June 2018

★★★★★ 5/5

Google

We recently sold our flat with KFH London Bridge, and can't speak highly enough of the way it was managed by the team there. From the start, Daniel approached us with a realistic, well-researched valuation and selling strategy. Laurence took over as point person, and went above and beyond to help us quickly find the right buyer at the right price, seeing us through every step of our sale with diligence, attention to detail and a great deal of patience. Trustworthy, knowledgeable, straight-talking - I would heartily recommend them to anyone looking to sell or purchase a property in the area.

Tessa · 16 June 2018

★★★★★ 5/5

Google

I'm a foreign buyer from Hong Kong. The 1st time to buy a flat in London, I felt really lucky to meet Laurence in London Bridge Branch of KFH to take me view the property after a long flight in April. He's so helpful and patient in elaborating the steps in making an offer, ways you get financing, liaising with the solicitor, negotiating with the vendor and ultimately completing the transaction. He's really a trustworthy young man with thrust. I'm impressive to his professionalism, patient and considerate to a foreign buyer like me. He's really nice and helpful.

Gordon · 16 June 2018

★★★★★ 5/5

Google

I recently rented through KFH and would happily recommend them. When I originally arranged a viewing, Mo suggested another flat nearby in the same price range, and this was the one we ended up taking. The whole process was really easy, Mo kept us informed and all the referencing and contract signing was done online, which was really convenient. I've rented a lot in London, and this was the most stress and hassle free experience I've had. The fees charged were also reasonable, unlike some letting agents I've rented through.

Sophie · 16 June 2018

★★★★★ 4/5

Google

Very very good experience working with Ben from this office. Super professional and the nicest guy you'll ever meet. We were looking to rent a two bedroom flat and he quickly showed us several different options one of which we took. So far its the best flat we've ever lived in. The rest of the team who organized everything were also very good! Only reason for 4 stars is that the maintenance team seems to be pretty slow but I don't think it's related to this particular office!

CML · 16 June 2018

★★★★★ 5/5

Google

I found my current property with the help of KFH London Bridge. Ben was absolutely amazing, he thoroughly enjoys taking his clients out for viewings and has an endless patience with your questions.

Jack · 16 June 2017

★★★★★ 5/5

Google

Maira from KFH London Borough when very helpful, informative and quick with my property inquiry. She was very professional in providing me with suitable properties for my search and was able to get me in for a viewing quickly, even before the property was advertised. Highly recommend going through Maira and the properties offered were high quality. Overall very good experiencePositiveQuality, Professionalism, Value

Samai · 26 August 2022

★★★★★ 1/5

Google

Horrendous experience as a tenant in a property managed by KFH. They continually forgot that one of us had paid rent up front so throughout the year claimed we had underpaid rent, causing hassle for us to have to correct their absimal systems. When it came to leaving the property, after over 2 months of us emailing asking for our deposit back (and receiving out of office after out office response) we were asked to pay 25% of our deposit as 'wear and tear' when the flat had barely changed from the standard we received it, as well as taking out VAT on the full deposit amount (clearly a misunderstanding of when VAT is payable - it is not here!). We are currently still trying to get back our deposit, but a week later they still have not responded to our emails asking for an itemised justification the 25% deduction they want from our deposit. Do not come here as tenant under any circumstances, there are plenty other agencies in the area!

S · 16 June 2017

★★★★★ 5/5

Google

We found our rented flat in London through kfh and they were really excellent. Ben Rayner was particularly impressive, very professional and personable. He is a credit to the company. Would recommend.

Emma · 16 June 2017

★★★★★ 5/5

Google

I have bought and sold property in the London market since 1996, during this time I have worked with many estate agents and property dealers, none more professional than working with Daniel Montaque who is very approachable, easy going, honest and has a good knowledge of his market. I met Daniel at KFH in Brockley approx 8 years ago when he was an eager passionate young negotiator, I am not at all surprised he has achieved a managerial role. I would highly recommend KFH London Bridge for a comprehensive professional Service. Mike Randolph

Mike · 16 June 2017

★★★★★ 5/5

Google

I bought my property recently through KFH and I cannot fully describe the BRILLIANT service I received. The agent, Franck, worked hard to ensure that I was informed and kept the conveyancing going at a steady pace by regularly checking on progress with everyone. He was helpful and always available to answer the numberous questions I had as I purchased my first buy to let property. I have been so impressed that I have decided to use their letting and management service. Thank you very much!!!

Streamcottage · 16 June 2017

★★★★★ 5/5

Google

Having viewed a number of potential rental properties with different agents, Maira at KFH was always able to answer any questions on the properties, facilitated our schedule and moved quickly to find new a relevant option - very nice experience :)

James · 15 April 2024

★★★★★ 5/5

Google

Nicola, Lawrence and the team helped us buy our place and they were great - got back to us quickly and worked to get it over the line quickly.

Lucy · 16 June 2019

★★★★★ 5/5

Google

From fitting in an additional showing on a rainy Saturday to answering our many, many, MANY questions Courtney and the fine folks at KFH were remarkable from start to finish. As this was our first time flat hunting in London we were navigating unfamiliar waters. The process could not have gone any smoother. I will seek them out again in the future and will not hesitate to recommend their services to anyone who might be looking for a flat in London.

Nathan · 16 June 2016

★★★★★ 5/5

Google

We had a most pleasant experience renting out our SE1 flat through KFH London Bridge. Helen and Ben from the lettings department were highly professional and reliable, and I am extremely grateful to them for all their time and help! The entire transaction was extremely efficient - it could not have gone smoother. It was my first time dealing with an investment property, and KFH calmly and patiently guided me through the process. I certainly felt that I was in extremely safe hands. I am currently also using KFH's management service for the property - and so far it has been perfect. This is the second time we have dealt with KFH in London, and I would highly recommend them to anyone who is looking for friendly and trustworthy agents!

Konstantin · 16 June 2016

★★★★★ 5/5

Google

We'd like to express our thanks to Mihai for his professionalism and kindness in helping us view flats at often short notice.

Miriam · 15 June 2021

★★★★★ 5/5

Google

Maira was very very helpful.

Lucas · 15 June 2023

★★★★★ 5/5

Google

Very personalised and efficient service. I felt welcomed and offered what I needed. I personally dealt with Laurence who was very helpful with me. I would highly recommend it.

Valentina · 16 June 2018

★★★★★ 5/5

Google

Lucia was fantastic, super polite, easy to talk to and answered all my qs

Tyler · 15 June 2022

★★★★★ 5/5

Google

Found a new home thanks to Zak who was very professional and polite. Appreciate the great service and speedy admin!

Juraj · 15 June 2021

★★★★★ 5/5

Google

Zak was very responsive and explained things to us quickly and concisely, also checked up on questions we had immediately.

Rohan · 15 June 2021

★★★★★ 5/5

Google

Recently rented a flat through KF&H Borough branch. Helen and the team were exceptionally helpful and made the whole process of signing up as easy as is possible.

Helen · 16 June 2017