Farrell Heyworth Bolton reviews

★★★★★ 5/5

Google

Amy and Maya have been abolsutely fantastic with finding us the perfect house! Thank you for your urgency and professionalism : )

Nathan · 24 January 2026

★★★★★ 5/5

Google

Very helpful and competent team. Alexandra has done an amazing job handling communications with landlord and had helped us get the professionals required involved to move with an offer on the property. Hannah had been tremendous help with mortgage understanding and process of getting paperwork in and getting ball rolling. Definitely recommend their services to others who looking to rent or purchase.

Benita · 27 October 2024

★★★★★ 5/5

Google

viewed quite a few properties through Rebecca who was always on hand to help with any queries/problems I had and couldn't do enough for me! great service 10/10

Mark · 20 November 2025

★★★★★ 5/5

Google

Alexandra Aspden has been very helpful during the process of buying our home, we would highly recommend !

Ella · 27 July 2024

★★★★★ 5/5

Google

Farrell Heyworth provided us with a fantastic service. We were moving across the country, with a deadline to meet, however we were struggling to find the time to visit properties. Bethany worked with us and was understanding and flexible to our needs. As a resukt we found a property that was great for our needs and managed to get moved in by our deadline. Really happy with the service and would recommend them.

J · 19 March 2024

★★★★★ 5/5

Google

I recently had my house valued. Gemma was polite, friendly, professional and offered me some well researched information. I cannot fault her approach. She also called before hand to confirm the appointment and introduce herself to me. Some nice touches. Thanks 😊PositiveResponsiveness, Quality, Professionalism, Value

Emma · 27 August 2022

★★★★★ 5/5

Google

Thankyou so much Alexandra for all your help selling our property! This is my second time using Farrel Heyworth and I will continue with them always in the future as they provide the best photos of my property and excellent with communication.

Leah · 20 June 2025

★★★★★ 5/5

Google

All the staff have gone above and beyond to help me sell my property I could not have asked for a better service from every staff member

Kay · 20 November 2025

★★★★★ 5/5

Google

We contacted this agency to view some property for our big relocation up north. I initially experienced a hard time with one of the staff, who yelled at me over the phone and spoke to me in a rude manner for calling to find out an update regarding a property we wanted to view. Although he apologised in an email, he really hurt my feelings, as no one deserves to be spoken to in such a manner. Our letting queries were passed on to Bethany, who was very patient and professional in taking the time to recommend a suitable property to my family. Bethany provided exceptionally good service that redeemed the unpleasant service we initially had, and I will recommend her for any service you require. Thank you, Beth, for making this move an absolute relief and for your kindness. It definitely goes a long way!

Tobz · 27 September 2023

★★★★★ 5/5

Google

We contacted this agency to view some property for our big relocation up north. I initially experienced a hard time with one of the staff, who yelled at me over the phone and spoke to me in a rude manner for calling to find out an update regarding a property we wanted to view. Although he apologised in an email, he really hurt my feelings, as no one deserves to be spoken to in such a manner. Our letting queries were passed on to Bethany, who was very patient and professional in taking the time to recommend a suitable property to my family. Bethany provided exceptionally good service that redeemed the unpleasant service we initially had, and I will recommend her for any service you require. Thank you, Beth, for making this move an absolute relief and for your kindness. It definitely goes a long way!

Tee · 23 September 2023

★★★★★ 5/5

Google

Amy pass has helped us every step of the way still awaiting for finally finish house buy but the whole process has been amazing as a 1st time buyer carnt wait to move in our dream home thanks

Tanya · 20 July 2025

★★★★★ 1/5

Google

ATTENTION ALL LANDLORDS Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact. The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice. Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant. The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price. Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome. So to sum up, look elsewhere, don't use them. They are terrible.NegativeResponsiveness, Quality, Professionalism, Value

Andrew · 27 August 2023

★★★★★ 5/5

Google

This is the first time I've used the service of farrell Heyworth and I would highly recommend them to anyone who is either buying or selling a property their service is 100%,they keep you informed at every stage virtualy on a day to day basis

Terence · 20 April 2025

★★★★★ 5/5

Google

Very happy with the service . Gareth is very professional and knowledgeable, very helpful and always keeps us updated, on how things are moving , would strongly recommend.

Wendy · 18 November 2023

★★★★★ 5/5

Google

Amy pass was very helpful and professional A company that I would definitely recommend

Kieron · 20 February 2026

★★★★★ 5/5

Google

Alexandra was very professional yet friendly and kept us informed every step of the way

Christine · 27 July 2024

★★★★★ 5/5

Google

Really good estate agents, Reiss and Amy were brilliant in assisting me with my needs, I will not hesitate to use them again in the future. Thank you.

Chris · 22 October 2023

★★★★★ 4/5

Google

I don't have much brilliant to say about estate agencies broadly, but FH are much better than some of their local competitors (specifically the one named like a big clock and a flower). So far, very helpful and pretty organised. Thanks.

Vicky · 20 May 2025

★★★★★ 5/5

Google

Alexandra Aspden has a been a credit to the organisation with her fast responses, kindness and fab communication skills. She’s been keeping me up to date and has been a huge help with the house and moving. Well done Alex :)

Harry · 20 May 2025

★★★★★ 1/5

Google

I purchased a property through Farrell, dealt with Debbie who was lovely and pleasant. However, a number of messages were left about queries with the property, I kept getting told someone will get back to me! No one did. In the end I had to let all queries drop, no help from Farrell. On the day property was completed. I went to collect the keys as my solicitor told me the keys have been released. However, sellers solicitor had not told the agency. I had to wait whilst Debbie dealt with that. However, on a number of occasions the chap in a suit in the corner spoke abruptly to me and interrupted the conversation. His key concern was that due to Covid I cant be in the shop for more than 10 minutes. Yet, he was walking in the shop without a mask. Covid power trip!! He came and placed the house keys whilst stood behind me without a face mask. Rudely, telling me to sanitise my hands and keys. Shocking behaviour from who seemed to be a senior member of the team. Finally, I get told the key is the back door key. I went to the property and no other keys left! In panic and stress I rang the agency who tells me they'll contact the seller and she comes with a bunch of keys. I would have thought buyers would be treated with a little respect on such a big day of their life. At least arrange for the buyers to receive one key to each door. I have to say poor management and communication combined with an aggressive culture Farrell made it a stressful day.NegativeProfessionalism

Abdulmubin · 27 August 2021

★★★★★ 5/5

Google

I dealt with Samantha , who took care of letting our property , she was so very helpful caring and courteous at all times . I have a daughter with me at home and she made every effort to meet me at a time suitable for me and my family . I cannot thank her enough for her extra efforts . During the whole process of finding a tenant , we have been informed at every stage and her communication has been exemplary. Thank you 🙏 for everything.PositiveResponsiveness, Quality, Professionalism, Value

Kate · 27 August 2021

★★★★★ 5/5

Google

Dean at Farrel and Heyworth has been fantastic through the entire process. Securing our mortgage has been a difficult and lengthy process due to the current pandemic situation and our personal circumstances. Despite this Dean has been there through the whole buying process from when we put the offer in to him for our little dream home. Until today we found out we will soon move in to our new family home. I cant express how important this is to us and what an immense change it will have on our lives. Dean dealt with us on an individual basis not just another client or a number. He was honest and empathetic. Keeping in touch with us made me feel at ease at such a stressful time. His advice kept me calm and his positive attitude made the process less daunting. I cant thank him enough for all his help.PositiveQuality, Professionalism

Fiona · 27 August 2021

★★★★★ 5/5

Google

I am currently in the midst of buying and selling. Our purchase is through Farrell & Heyworth, where Dean Leggett, so far, has been fundamental in the process. Dean has facilitated all of our requests and requirements to date. Dean has ensured that there has been excellent communication lines between all parties and maintains regular contact to protect and uphold the sale. Dean is professional, responsive, and committed but above all, his personable, friendly approach has been refreshing and reassuring. I would highly recommend Farrell & Heyworth for the sale/purchase of your property, and in particular to be managed by Dean Leggett - he is a credit to their company and a pleasure to deal with.PositiveResponsiveness, Professionalism

Jenny · 27 August 2021

★★★★★ 5/5

Google

Our link with Farrell Heyworth has been through and with Dean Leggett. I’ve found him trustworthy which is so important to us and quite refreshing across the ‘Customer Service’ industry. Dean is professional at all times, he does what he agrees to do and says he will do, all in a timely fashion. Knowledgeable about his industry and subjects therein he has some rare people skills and many irrespective of status as could learn a lot from time spent with him. On every call and email we’ve shared his enthusiasm is apparentPositiveProfessionalism

Patrick · 27 August 2021