Trusted Agent profile · Bolton, Lancashire

Farrell Heyworth Bolton reviews

★★★★★ Excellent

490 reviews across 1 platform

35 Churchgate, Bolton, Lancashire, BL1 1HU

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Farrell Heyworth's office in Bolton, Lancashire, at 35 Churchgate, is rated 4.6 out of 5 across 490 reviews on 1 platform, including 490 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Farrell Heyworth won in 2026.

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4.6 / 5

490

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bolton office, from every platform, shown as written. First names only.

5/5

Google

Really fantastic experience buying a house with Farrell Heyworth. Amy has been great, really informative, quick to share information, very diligent and has made the whole process smooth and enjoyable! Highly recommend!

Billy · 31 August 2025

Agent replied · 28 January 2026

Thank you for your fantastic review and recommendation. We’re delighted to hear that your home-buying experience with Farrell Heyworth was such a positive one. It’s great to know that Amy’s informative approach, diligence and quick communication helped make the process smooth and enjoyable from start to finish. Thank you again for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

1/5

Google

Ignorant and incompetent. It has been 19 months since I requested a repair in the flat I rent through them and still nothing has been done. The workmen they have sent round have cracked my window, broken my shower doors and used my things …

Erinna · 22 June 2026

Agent replied · 22 August 2026

Dear Ms Bewley, I have made a full investigation into what the issues have been with the repairs … More

5/5

Google

Ever since I put my house on the market with Farrell Heyworth, Alexandra has been amazing! She was always friendly and helpful and she kept me informed at every stage in the proceedings. I always felt I could contact her at any time if I …

Senorita · 20 March 2025

Agent replied · 20 March 2026

Thank you so much for your kind words! We’re so pleased to hear that Alexandra provided you with such excellent service throughout your journey with Farrell Heyworth. It’s wonderful to know that she was able to make the process smoother and … More

5/5

Google

Absolutely amazing team at Farrell Heyworth! Amy has been a star throughout and we felt appreciative though the whole process of buying our first home. A very pleasant and lovely lady to work with. Just an overall, welcoming experience. Thank you!

Kelly · 20 April 2025

Agent replied · 20 March 2026

Thank you so much for your kind words! We’re thrilled to hear that Amy and the team were able to make your first home-buying experience a pleasant and welcoming one. It’s always our goal to provide exceptional service, and we’re so glad that you felt supported throughout the process. If you need anything further, don’t hesitate to reach out. We wish you all the best in your new home! Best regards, Jeremy Collins Director Farrell Heyworth

1/5

Google

We stayed in a property provided by them. In 4 years no major issues were fixed in property, such the property was cold, leaking, cold air coming from the floor, mould. They just keep blaming us. Garden was full off weeds and broken or uneven slab, which has resulted in a nuisance for us and monthly cost for us. We have a child, it was a health and safety issue. Everything was fixed in the property by landlord rather a professional company. Landlord did his best to fix but quality was low. We had a issues with Slugh for 4 years inside the property which was never resolved. They are very bias. Every year they visited the property and mentioned property is in very good condition and when we left they blame us for most of the faults of the property and try take our deposit which we disputed.

Umair · 26 March 2023

Agent replied · 24 June 2023

Thank you for taking the time to leave a review. We take all feedback seriously and strive to ensure our tenants have a positive experience during their tenancy. In this instance, we would like to clarify that our maintenance team referred all your reports of maintenance issues in a timely manner. How these were resolved was, in this case, beyond our control. We are sorry to hear that the quality of repairs was not up to your standards. We understand that there was a dispute over the deposit, which has been dealt with by the ombudsman, but we cannot comment further on the details of this as it is a confidential matter. We appreciate your feedback and wish you all the best for the future. Jeremy Collins - Director

5/5

Google

Alexandra has been very efficient, and yet maintained a friendly and encouraging manner throughout. She has kept me well informed through each step of the process, and it has been a pleasure to have had her dealing with my property.

Mary · 20 April 2025

Agent replied · 20 March 2026

Thank you for your kind words! We’re so pleased to hear that Alexandra has been able to support you throughout the process in such a positive way. We take pride in providing both efficient and friendly service, and it’s great to know Alexandra made the experience a pleasant one for you. If you need any further assistance in the future, feel free to reach out. We’re always here to help! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

We purchased a property through Farrell Heyworth. I have to say their communication was possibly the best in the whole process of buying/selling. Amy was fantastic and so accommodating (and patient) with our endless questions and requests.

Anne-Marie · 20 May 2025

Agent replied · 20 March 2026

Thank you so much for your kind words! We’re thrilled to hear that Amy was able to provide such great service throughout your buying process. We truly believe that communication is key, and we’re so happy you felt well supported. If you need any further assistance, please don’t hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I was briefly looking for a property to buy and Alexander Aspden was extremely helpful in my pursuit. She was friendly and polite on the phone and very promptly dealt with my enquiries. Thank you! Kate Holden

Kate · 20 May 2025

Agent replied · 20 March 2026

Thank you for your kind review, Kate! We’re thrilled to hear that Alexandra was able to assist you so effectively. Her friendly and professional approach is exactly what we strive for, and we’re glad she could help with your enquiries. If you ever need further assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

So far our time with Farrell Heyworth has been brilliant and Amy Pass has been on the ball with everything we need throughout the buying process, extremely quick service from FH!

Roisin · 20 July 2025

Agent replied · 20 March 2026

Thank you for your great feedback. We’re so pleased to hear your experience so far has been brilliant and that Amy has been so responsive and helpful throughout the buying process. We’ll be sure to pass on your kind words to her, and we’re delighted that our team has been able to support you with such a quick and efficient service. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Alexandra Aspden was really helpful

Abigail · 18 March 2026

Agent replied · 20 March 2026

Thank you for your review. We’re pleased to hear that Alexandra Aspden was able to assist you and that you found her helpful. Your feedback is appreciated and will be shared with her. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

I purchased a house through your company yesterday. Alexandra was so helpful. She made the whole experience so quick,easy and stress free.. from the viewing to the acceptance of the offer she was lovely. Thank you

Training · 20 May 2025

Agent replied · 20 March 2026

Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Alexandra was smooth, quick, and stress-free. It’s always our goal to make the process as easy as possible for our clients, and we’re so pleased to know that Alexandra was able to assist you throughout the journey. If you need anything else or have any further questions, don’t hesitate to get in touch. Best of luck in your new home! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

My house was sold within two days of going on the market. Alexandra made the whole process straight forward and stress free, keeping me informed from start to finish. I would definitely recommend Farrell Heyworth

Jennifer · 20 May 2025

Agent replied · 20 March 2026

Thank you so much for your fantastic review! We’re thrilled to hear that Alexandra made the process of selling your home straightforward and stress-free. It’s wonderful that your house sold so quickly, and we’re glad we could assist you throughout the journey. We truly appreciate your recommendation and wish you all the best in your next steps. If you ever need anything in the future, don’t hesitate to reach out! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Fantastic experience so far with Farrell Heyworth. I am in the process of purchasing a house with them and Alexandra Aspden has been particularly helpful and made things very efficient so far.

Connor · 20 June 2025

Agent replied · 20 March 2026

Thank you for your kind words! We’re so pleased to hear that you’ve had a fantastic experience so far and that Alexandra Aspden has been especially helpful in making your house purchase smooth and efficient. We’ll be here to support you right through to completion and beyond. Best regards, Jeremy Collins Director Farrell Heyworth

4/5

Google

As a remote owner of the property, I placed the sale in the hands of Farrell Heyworth, who handle everything. Setting up a number of viewings on a Saturday, mostly via social media as I understand it. I'm pleased to say the property was sold on the Monday following the viewings. I would like to thank Amy Pass and her team for thier assistance in navigating through some of difficulties that are always associated with house sales.

Phil · 26 March 2023

Agent replied · 24 June 2023

Thank you for taking the time to leave a review. We're thrilled to hear that Amy and her team provided great service and helped navigate through any difficulties during the sale process. We strive to provide excellent service to all our clients and it's always great to receive positive feedback. Best regards, Jeremy Collins - Director.

5/5

Google

A pleasure dealing with Farrell Heyworth !!!! Alexandra is very professional, excellent at her job and truly the friendliest and nicest estate agent i have ever dealt with she is a credit to her company and profession

Marie · 20 April 2025

Agent replied · 20 March 2026

Thank you so much for your wonderful feedback! We’re so glad to hear that you had a positive experience with Alexandra. She truly embodies the professionalism and friendliness we aim to provide, and we’re thrilled that she was able to make your experience a memorable one. We will be sure to pass on your kind words to Alexandra, and we appreciate your recommendation. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Amy Pass has been fantastic throughout my property purchase process. professional, friendly, and always quick to update me. She made the process smooth. Highly recommend!

Ayo · 31 August 2025

Agent replied · 28 January 2026

Thank you for your great review and recommendation. We’re so pleased to hear that Amy provided professional, friendly and timely support throughout your property purchase. It’s wonderful to know she helped make the process smooth and straightforward for you. Thank you again for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

I dealt with Rebecca and she was really helpful, great communication between us and the seller!

Jonathan · 20 November 2025

Agent replied · 20 March 2026

Thank you for your lovely feedback. We’re so pleased to hear that Rebecca provided such helpful support and great communication throughout your purchase. We really appreciate your kind words and hope you’ll think of Farrell Heyworth again in the future. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

Alexandra has been extremely helpful, friendly and attentive. From viewing the house to getting our offer accepted, she's been there to offer advice and answer any questions, putting us at ease. Highly recommended!

Ben · 2 May 2025

Agent replied · 20 March 2026

Thank you so much for your kind words! We’re thrilled to hear that Alexandra was able to make your experience so smooth and enjoyable. It’s great to know she was there every step of the way, offering helpful advice and keeping you at ease throughout the process. Your recommendation means a lot to us, and if you ever need further assistance, don’t hesitate to reach out. Wishing you all the best in your new home! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

I had an amazing experience working with Alexandra throughout the entire process of buying my first property. From getting me in touch with mortgage advicers to arranging viewings and coordinating with solicitors, Alexandra was incredibly …

Glyn · 20 March 2025

Agent replied · 20 March 2026

Thank you for your kind words and recommendation! We're thrilled to hear about your positive experience with Alexandra. Our team strives to provide exceptional service every step of the way. If you need any further assistance or have questions in the future, feel free to reach out. Congratulations on your new property!

5/5

Google

I spoke to a very professional and lovely agent Alexandra a few days ago to discuss options for a new property purchase. She provided me with more support and information than I requested or expected, and I look forward to working with Alexandra for my future projects.

Lou · 13 March 2026

Agent replied · 20 March 2026

Thank you for taking the time to share your experience. We’re delighted to hear that Alexandra provided such helpful and professional support when discussing your potential property purchase. It’s great to know she went above and beyond to provide clear information and guidance. We look forward to assisting you with your future projects and will be sure to pass your kind comments on to Alexandra. Best regards Jeremy Collins Director Farrell Heyworth

5/5

Google

I had a fantastic experience working with Alexandra from Farrell Heyworth. From the very beginning, she was professional, friendly, and incredibly responsive. She took the time to understand exactly what I was looking for and guided me through every step of the process with patience and expertise. Communication was always clear and timely, and I never felt out of the loop. Their knowledge of the local market was impressive, and they offered honest, helpful advice throughout. Thanks to them, I found the perfect property and felt supported the whole way. I wouldn’t hesitate to reccomend to anyone looking to buy, sell, or rent. Truly top-notch service!

Matthew · 20 April 2025

Agent replied · 20 March 2026

Thank you for such a wonderful review! We are so glad to hear that you had a fantastic experience with Alexandra and the team. It’s great to know that their professionalism, communication, and local expertise helped you find the perfect property. Your recommendation means the world to us, and we’re grateful for your trust in our services. If you need any further assistance in the future, don’t hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Katie was fantastic from start to finish. She advised on the best marketing strategy and then provided honesty and clarity throughout to help us to find the right tenant and management package.

Grant · 20 April 2025

Agent replied · 20 March 2026

Thank you so much for your positive feedback! We’re thrilled to hear that Katie was able to guide you through the process with her expertise and clarity. It’s great to know she helped you find the right tenant and management package. We’re always here to support you, and we truly appreciate your trust in our services. Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Alexandra was very helpful and pleasant to deal with. She kept me in the loop all the way and made sure that we got the best offer on sale.

Rob · 20 May 2025

Agent replied · 20 March 2026

Thank you for sharing your positive experience! We’re thrilled to hear that Alexandra was helpful and kept you informed throughout the process. We always strive to ensure our clients get the best possible results, and it’s great to know that Alexandra delivered on that. If you ever need assistance again in the future, don’t hesitate to reach out! Best regards, Jeremy Collins Director Farrell Heyworth

5/5

Google

Alison Whiteside has been fabulous throughout my whole experience. Very helpful and responsive to emails cannot fault!

Fiona · 20 September 2025

Agent replied · 20 March 2026

Thank you for your kind review. We’re so pleased to hear that Alison has been so helpful and responsive throughout your experience. It’s great to know you felt well supported and we truly appreciate your feedback. Best regards Jeremy Collins Director Farrell Heyworth

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Questions about Farrell Heyworth Bolton

Has Farrell Heyworth won any awards?

Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.

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