Ashberry Homes Manchester Bolton reviews

★★★★★ 1/5

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Ashberry responded & got it sorted - NOT!

Following on from my review of yesterday, regarding their Melton Mowbray site off Leicester Rd, I got the following response:Reply from Ashberry HomesA day agoHello Adie and thank you for taking your time to leave this review. As a responsible housebuilder it's never our intention to cause any unnecessary disturbance to our nearby residents. Please be assured that we’ll pass along your concerns to our appropriate divisional team, who will investigate this matter and ensure that the impact of all construction activity is being kept to the minimum practical levels and that activities are only carried out during permitted working hours. Many Thanks, Team AshberrySo, that will get it sorted, right? Of course not. They were opening the gates to the compound at 7.20am this morning, & the JCB (beep, beep, beep!) was started up by 7.39am! So, when exactly are they going to ensure that ‘activities are only carried out during permitted working hours’? Surely the compound shouldn’t be open until 8am? Is the tail wagging the dog, or are the workers only doing what Ashberry tell them to?If Ashberry are building houses next to you expect a lot of early morning wake-ups - even on the weekend.

Adie · 19 July 2023

★★★★★ 1/5

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Ashberry’s concern for planning permission & residents

Ashberry’s Planning permission on their site next door to us in Melton Mowbray states no construction can take place outside the hours of 8am to 6pm on a weekday, and 9am to 2pm on Saturdays. They should not work at all on Sundays. Do Ashberry Homes care about the council’s planning rules, or the local residents? That’ll be a big fat no. Months of starting at 7.30am or earlier, even on Saturdays. On the 9th July they even worked on the Sunday. Contractors literally laughed in our face when we complained. Council informed us they had spoken to Ashberry & we waited to see what happened. Amazingly, they didn’t start work on Saturday 15th till later in the day, didn’t start work on Monday 17th till 8am - the correct time! All good? No, it was a brief respite - Tuesday 18th back on site by 7.30am. So from Ashberry it’s a big up yours to the council & up yours to the residents who suffer & complain. What a great company.

Adie · 18 July 2023

★★★★★ 1/5

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Total disregard for residents

Total disregard for residents when they build, beware if they come near your home. Happy to breach construction time regulations starting at 7.25am every morning and working on Sundays when very clear they shouldn’t. When you go on site there is no Manager around, so who knows what the quality of build is like. Now complained to Council .Well following on from the above absolutely no action by Ashberry! Even the Council cannot get hold of any representative! Every day of the week 7.30 or before. Your planning is clean 8 in the week 9am Saturday.

Adrian · 13 July 2023

★★★★★ 5/5

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Great customer service and beautiful home

Both Christine and Angela were fantastic and provided us with confidence going ahead with our purchase of the Angelica - beautiful home!

Blandld · 28 February 2024

★★★★★ 5/5

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Buying an Ashberry home at Carrington…

Buying an Ashberry home at Carrington view and service has been outstanding. Lynsey at sales is so friendly, helpful and welcoming every time we see her. Gavin the site manager is very approachable. Extremely helpful and very knowledgeable on the build progress of our house. Mark (assistant) equally as helpful and very nice. Makes the process of buying our new house that more special.

Mr · 21 June 2024

★★★★★ 4/5

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Very easy to deal with excellent…

Very easy to deal with excellent attitude good communication skills

MR · 17 March 2026

★★★★★ 2/5

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Disappointing garden drainage issue

We moved into our new home by Ashberry in Stockfield View @ High Point Village in late Feb 2023 and realise that the garden has heavy drainage issue in April, we have reported it to the site manager and customer service however no construction was being done for more than 2 months to solve the issue. In April we were being told that drainage work will commence on week of 15 May, however no one has came and we were trying to follow up with customer service in late May who finally told us the team had impression that we have already commenced our own work in the garden therefore warranty will not cover, but all we did was digging one trial pit and found the water lodge issue therefore we have stopped doing anything waiting for draining work to come in. Now customer service said we will be covered but they are waiting for quotation / approval / landscaper availability so it’s like we are back to square one waiting again. The garden is now full of mud and pond. We were being told there’s 3 meters of clay underneath the top soil. This is very disappointed with such valuable property but under expectation gardening set up. The drainage work should go in before the house is marked for completion as the site team is well aware of the clay issue during the built.

Fiona · 5 June 2023

★★★★★ 4/5

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Customer service attendant was of great…

Customer service attendant was of great help

Babatunde · 31 March 2026

★★★★★ 5/5

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Georgina on sales reception Newcastle…

Georgina on sales reception Newcastle Church view is a credit to your company. So friendly, helpful, Professional and one of the most honest and down to earth sales person we have ever met. I do hope this gets to her and she is truly credited for all she does for Ashberry homes. What a fabulous person Georgina. Thankyou for everything you did for us. Carol and Ron

Carol · 30 March 2024

★★★★★ 1/5

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Disgrace What should a lovely new home poppy…

What should a lovely new home on Poppy Fields to enjoy has turned into a very stressful and basically a nightmare! I have been lied to on numerous occasions. The finish on the external paint work is very poor, clearly rushed and a child could do better! Everything requested is such a chore! There are very limited updates regarding what is going on to resolve issues. Constantly having to chase things. I have taken numerous days off work due to the incompetencey of internal workmanship which has to be repeatedly been done wrong. The list is endless. Ashberry is a disgrace. They can't even spell names right on complaints! Apologies are constant but not worth saying if things are not progressed with the same continual issues rising. Further issues still not resolved and the saga continues.

SS · 17 May 2023

★★★★★ 5/5

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Harwood Gardens great staff

Nilesh at Harwood Garderns has been very constructive in the approach of procuring the house at Harwood Garderns. We like the video chats with him to see progression of the build development and help with our kitchen/flooring selection. we are happy so far.

Bhavin · 15 February 2022

★★★★★ 5/5

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Looking forward to our new home

Despite the fact that the plot was not our first choice we are happy with the second choice. Our viewing on Saturday was good and we have a lot to think about with regards to finishes. Hopefully our change requests will be met with a positive response.

Nick · 1 June 2021

★★★★★ 1/5

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Terrible customer care

Moved into my first house in Horwood Gardens, Leicester a year ago and the actual house itself is well built and initially we only had a few snags that the sales team and on sight builders were very helpful in resolving. About 3 months after we moved in we were asked to fill out a NHBC survey which we happy to do as the service besides was good at the time besides a couple of minor things.Since filling out that survey we’ve been told to always contact customer care with bellway/Ashberry and they have been absolutely useless!In a new build home as time goes on you can get some snags which we have been getting such as our home doesn’t get heated up very well and this has been going on for months with no resolution. The issue we have is with customer care, they’re very quick to let us know they can’t help and that it’s not a part of their job, but I’m confused as to what is their job since they’ve not been helpful at all. They’re rude, have made our experience horrible, inadequate, don’t listen to our problems and are completely insincere. When we try and hire our own contractors to fix issues they will not, they spy on our home and what we get done and then we get emails to say our warranty is void.We were one of the first families to move into Horwood gardens and were given NO added incentives such as free flooring etc. whereas now every new neighbour I have has mentioned they got several incentives for no added cost. Lovely homes, lovely sales team, TERRIBLE customer service.Will not be purchasing a new build again from Ashberry/Bellway due to customer care which you need to be effective due to the number of issues that can arise in your new build home.

Zoya · 24 April 2023

★★★★★ 5/5

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Chrisie was excellent throughout and…

Chrisie was excellent throughout and put in extra time and effort with us to ensure we were best served. She kept in touch with out the feeling of pressure. It has been a pleasure to deal with her .a credit to your company. Kind regards Michael Beall

Michael · 19 May 2021

★★★★★ 1/5

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Sales Assistant - Hartshorne View

I have recently purchased a house at Cherry Meadows, Hatton with Ashberry homes. (I’ve written a separate 5 star review!) We live close to the Hartshorne view and decided to go and view the show homes for kitchen inspiration before we made our kitchen choices the following day. The sales assistant was very friendly until she learnt we’d already bought. As soon as I mentioned we’d bought at a different site she sat back down and went on her computer, completely dismissing us. She was then very rude and offhand towards us, demanding to know why we had come to view the show home of a different house to the one we have bought, refusing to let us look at the kitchen door choices and worktops in the showroom, asking when our appointment for kitchen choices was and why we thought it appropriate to come to view the show home at a different site, and denying having two show homes to view. I understand she works for commission but surely the top priority should be her representation of Ashberry Homes, and not being rude and ill mannered to two people who had just bought from the company she works for. Unfortunately the experience we received made us doubt our choice in Ashberry Homes and tainted our whole experience. which had been flawless.

Amina · 16 April 2023

★★★★★ 1/5

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Hellberry Homes

Moved into our property over 4 months ago and since the day we moved in there has been no customer service whatsoever. We still have multiple snags and issues outstanding. When we moved in multiple extras that we paid thousands for were to a poor finish unusable or damaged this is still the case. We are on our third front door which is still not right, our second kitchen due to incorrect and poor fitment which is still not right. We are waiting for new windows due to these not being fitted correctly we paid hundreds of pounds for made to measure fitted blinds only for these to have to be ripped down for a new living room window to be fitted to which the window company never turned up and we are now left with bare brick, no privacy and a blind that now is unusable. When speaking to management on site we get told it’s “not there department” or there’s “nothing they can do” The customer care is simply unacceptable we have made multiple phone calls and sent multiple emails but are still left in the same position with so many snags and issues still outstanding. I would strongly advise anyone thinking of buying an Ashberry or Bellway home to save themselves the headache and stress and look elsewhere because once you have moved in and they have your money they couldn’t care anymore about you or your new home.

Harry · 13 April 2023

★★★★★ 5/5

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Great experience with Ashberry Sycamore Avenue.

We reserved our new home at the beginning of January and have been dealing with Becky at Sycamore Avenue. Becky has been great throughout the entire process, from enquiring last year, through to reservation at the beginning of this month.We've had a number of questions throughout the process and Becky has been very knowledgeable and has always followed up on any items that need to be referred promptly. Highly recommend Becky, she has been very easy to work with throughout.

Adam · 23 January 2021

★★★★★ 5/5

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Our journey with Ashberry Homes has…

Our journey with Ashberry Homes has been brilliant and stress free. I would like to thank Lisa the sales advisor at Willow Fields in Hoo Rochester and James the site manager for all their help and hard work. From the initial stage of getting an appointment to view their show room, Lisa was so efficient and friendly and always ready to answer any questions we had. Thank you Lisa and James, you have made our house buying process so stress free and exciting. We have now moved into our new home andwe will highly recommend Ashberry homes to other buyers.

Egipha · 18 January 2021

★★★★★ 4/5

Google

Nice plot my friend is buying

Deborah · 26 March 2026

★★★★★ 5/5

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Home sweet home

The process of finding and buying a house is laden with emotion. I am very lucky, because have finally found my 'dream home' during that first viewing with Ashberry Homes and a couple of very nice conversations with a really great, helpful and professional team. So far, I can feel comfortable and very well taken care of, during the whole process. Paulina

Paulina · 2 June 2024

★★★★★ 5/5

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Ashberry homes made the home-ownership journey exciting and stress free

Ashberry homes made the home-ownership journey for my wife and I very stress-free, easy and enlightening. Special thanks to Chrissie, the wonderful sales advisor at Middlebeck who sacrificed extra time from her extremely busy schedule to explain things to us as first time buyers and make the journey very exciting. We have no regrets and will definitely recommend Ashberry homes to other buyers. Ashberry is simply the best! The homes and designs are exquisite and top-notch within desirable locations and you'd experience the integrity, dedicated work ethic and visionary leadership within the team. Thanks again for everything.Emmanuel & Abi

Emmanuel · 15 December 2020

★★★★★ 2/5

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Customer Care Not Plot 439 Church View

Ashberry homes customer care is crap, once you have bought the house they do nothing for you. I was told I’d have an internal front door handle for moving in, this took 13 months after completion to get. They had to change the internal door which is hideous and not in keeping with the style of home. Let’s see how long it takes this time. Luckily I’m not too oldIn response to Ashberry Homes dated 16 March:I was plot 439 Church View, Callerton

Gill · 16 March 2023

★★★★★ 5/5

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Sarah & Olivia were very helpful & made…

Sarah & Olivia were very helpful & made sure that I received not only a discount but also the flooring.They assisted with every aspect of the purchase & talked me through the process.I would not hesitate in recommending Ashberry Homes.

Norma · 28 April 2022

★★★★★ 1/5

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Been in property for 2 and half years…

Been in property for 2 and half years and the garden is a complete shambles. Been re laid 3 times. Last time was done was in June due to the garden having no drainage and having rubble and rubbish under the previous grass that was laid which turned the garden into a swamp and killed all the grass. Not even a year into the new grass being re laid it’s happened yet again!!!! They didn’t even bother to sort the issue out which is due to no drainage and the gardeners even said this would happen in time again!! How can this possibly happen YET AGAIN FOR THE THIRD TIME!!I get told from Bellway ( who own Ashberry) they are doing ME a favour by having it re laid for the third time like it’s my fault that this has happened. Do they not learn that clearly this is their problem and they should actually sort this as would save so much hassle and money. How can they be happy that they’ve had to replace the grass three times in 2 years and it’s still the same!!Complete joke of a company telling me it’s a one of favour and I should be grateful. This is our first property we’ve brought and have 2 children under 2 that can’t even go out and enjoy and play in the garden now until we actually move to a house which has suitable and safe garden with grass and not a boggy mess of mud everywhere. We’ve done everything the gardeners said to do to maintain the grass and have spent several hundred pounds and surprise surprise it’s not helped in the slightest which they told us would happen. Avoid these clowns who you will chase for months on end and then feel like you’re in the wrong when you complain. All they had to do in the first place was to sort the drainage issue and lay better grass then would be fine. The fact that several of our neighbours gardens are doing well shows that the problem lays with drainage in ours. This will never be sorted and the day we move to a better place couldn’t come soon enough to end this nightmare.

Rob · 8 March 2023