Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDishonesty
In July 2023, we agreed with Ashberry Homes to an early move into our new property. As part of this agreement, and due to the property being completed ahead of schedule, Ashberry committed to reimbursing us for our rental costs in London for the period after we move in (as we were moving in early)We fulfilled all requirements set forth by Ashberry Homes including providing confirmation of the rental amount from our agent. Despite our compliance and regular follow-ups, we have not received the promised reimbursement. It has gotten to the point where we are not receiving any replies at all. It is disheartening to experience such a lack of support and accountability from a reputed developer. We are now approaching almost a year without receiving any form of reimbursement, despite multiple attempts to resolve this matter through the appropriate channels.
R · 9 May 2024
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like to investigate your concerns with our divisional team. So that we are able to do this, we have requested some further information. If you could kindly provide your plot number and development as soon as possible so that we can look into this further. Many thanks, Team Ashberry
★★★★★ 4/5
TrustpilotEllena is excellent
Ellena is excellent, very helpful and professional at all times, she has a vast amount of knowledge and is always happy to help. One thing as a whole, would be to make full purchasing process and payments clearer, it was a shock to be told that we would need to pay 10% within 6 weeks.
Sharon · 26 July 2022
Agent replied · 12 June 2024
Hello Sharon and thank you for taking the time to leave this review. We're so pleased to hear about your excellent experience with our Sales Advisor Ellena. We wish you all the best in your new Ashberry home. Team Bellway
★★★★★ 1/5
TrustpilotAvoid At All Costs
Handed over keys and contracts after reserving my plot excitingly in December 2021. Promised with a Day 1, Day 3 and Day 7 snagging visit which never happened, I proceeded to call and write to the customer service team and sale teams about the lack of visit and undelivered promises.This initially went well, despite lengthy delays, a month on, I had my first visit with a large number of items on the snagging list, notably - an urgent matter of having only constant hot water coming from the shower of the main bathroom. This had taken about 6 months to sort out the main shower issue after constant lack of accountability and responsibility as well as constant outsourcing of jobs which finally resolved the so called “urgent” matter. Though all the other issues get overlooked completely.Nevertheless, customer service has been appalling, with numerous structural issues and even just simple questions around the house needing looked at and sorted from 2021 - still in 2023 yet to be sorted.They promise you communication and a 2 year warranty - but fail again and again to deliver. All you get is disappointment and delays, which trigger further issues for the development to sort out.Despite a lengthy email trial, and constantly waiting for a reply and response - surprisingly most of the jobs are emailed back as “closed” when absolutely nothing had been done and no contact had been made.Avoid at all costs unless you want to live a life of misery in your brand new home. No one seems to care or listen after you exchange contracts and start figuring out the many faults in your home.
Zuhair · 30 April 2024
Agent replied · 12 June 2024
Hello Zuhair and thank you for taking the time to leave this review. We're sorry to hear about the service you received and would like you to be assured, your concerns have been passed along for investigation to the senior management in your division. Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Bellway Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Bellway
★★★★★ 5/5
TrustpilotWhat an exciting journey this has been
I can not wait to move in! I'm so impressed with the service at Ashberry especially my sales assistant Sally; she's been an absolute diamond taking time out to help me with official papers,the colour schemes ie,tiles,vynyl and flooring. Always receive a warm welcome and has made my journey; my new adventure totally stress free. The communication is second to none,I'm always being kept updated and in the know. Excellent company, service and attention to detail in the properties. Feeling grateful and excited! 😊
Adele · 30 April 2024
Agent replied · 12 June 2024
Hello Adele thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Sally! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotPilgrims Way,Beverley.
The sales service from Cathy has been outstanding so far. As to the build and quality I cannot comment as our house will not be ready until September - November 2024.
Stephen · 11 May 2024
Agent replied · 12 June 2024
Hello Stephen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotHome automation not working, heating system faulty, and major delays with broadband
This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.
Ken · 30 April 2026
Agent replied · 12 June 2024
Hello Ken, and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these as soon as possible. We will require your development name and plot details please.
Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, and will ensure that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotAshberry at Hatton
Chrissie the Sales Agent was extremely helpful. Went through everything thoroughly and efficiently. Felt under no pressure from her and she made me feel really at ease. Nothing seems to much trouble for her.Quality of properties was very good and it was very helpful looking round the show home.All in all a good experience hence 5 star rating
Mrs · 19 January 2022
Agent replied · 12 June 2024
Hello Mrs Howell and thank you for your great review, and congratulations on your new Ashberry home.We're so pleased to hear about the helpful service you have received from your your Sales Advisor, Chrissie!Please be assured your great feedback will be passed along to your divisional team.We wish you all the best in new Ashberry home and would love to hear back from you once you're all settled in?Team Ashberry
★★★★★ 5/5
TrustpilotAshberry homes is great
Ashberry homes is great. Those sales advisor is professional and very detail to explain to me in the reservation process.
Ka · 5 April 2026
Agent replied · 5 June 2026
Hello, thank you so much for your kind words! We wish you all the best in your new Ashberry home. Thanks again, Sam
★★★★★ 5/5
TrustpilotGreat help
Great help, assistance from the whole team. Excellent team work Every one willing to help and support.
Brian · 25 April 2026
Agent replied · 5 June 2026
Hello Brian, thank you for your excellent review! We wish you all the best in your new home and really appreciate you taking the time to leave this review. Many thanks, Alex
★★★★★ 5/5
TrustpilotKathy was very helpful and still is…
Kathy was very helpful and still is helpful she has kept us informed and if we contact her she is always willing to help.
Joann · 27 August 2024
Agent replied · 29 August 2024
Hello and thank you so much for your great review and congratulations on your new Ashberry home! This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team and especially Kathy. Many thanks, Team Ashberry!
★★★★★ 1/5
TrustpilotWe bought a home on queensgate 6 years…
We bought a home on queensgate 6 years ago and we are still finding issues even now. As soon as the weather drops the house is freezing cold, it doesn't appear the required amount of insulation has been installed, and you can stick your hand under most doors, you can even get a few fingers through the front door. Give these a swerve, and that goes for anything bellway too.
Susster · 28 September 2024
Agent replied · 22 October 2024
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to the relevant Customer Care team.Should you have ongoing concerns regarding the service that you've received from our team, we would encourage you to report them to us in line with the Ashberry Complaints Procedure. Our procedure is designed to provide you with clear points of contact and escalation for your concerns, ensuring that your enquiry is promptly received by the most appropriate person(s) in the business to assist you at each step. Full details of our Complaints Procedure, and links to locate key contacts at your division can be found on our website here: www.bellway.co.uk/customer-support/complaints-procedure Thanks, Team Ashberry
★★★★★ 5/5
TrustpilotCrissie was very helpful and…
Crissie was very helpful and knowledgeable about the house and plot. All in all, we have had a brilliant experience from the team members. The process has been easy.
Mr · 30 May 2024
Agent replied · 12 June 2024
Hello Terry and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotGreat staff
Great staff, Karen and Adam at the Hatton site have been fab.
Luke · 30 May 2026
Agent replied · 12 June 2024
Hello Luke thank you for taking the time to leave this fantastic review regarding the outstanding service you received from the team at Cherry Meadow! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Alex
★★★★★ 5/5
TrustpilotSmooth experience
I had a very smooth experience with Ashberry Homes
Mr · 18 June 2026
Agent replied · 23 September 2026
Hello Mr Martins and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotLoving our new Ashberry Home now we…
Loving our new Ashberry Home now we have moved in.
Lindsey · 8 June 2026
Agent replied · 23 September 2026
Hello Lindsey and thank you for your excellent review. We are so pleased to hear you love your new Ashberry home and would like to take this opportunity to wish you all the best in your new home! Many thanks, Alex
★★★★★ 5/5
TrustpilotExceptional service
Professional customer services and update at every step of the process.
Tavershima · 30 May 2026
Agent replied · 5 June 2026
Hello Tavershima and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Sam
★★★★★ 5/5
TrustpilotWe loved our experience
Our experience with Ashberry homes was 5 star . As first time buyers we were unsure of the running order of things : Chrissie and her team at the sales centre were AMAZING and did everything they could to ensure we had a smooth completion.
Emma · 14 April 2023
Agent replied · 12 June 2024
Hello Emma and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Chrissie and her team. This really is the type of feedback that we strive to ensure we receive! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotFantastic service so far
Fantastic service so far, hollie at Ashburry springs in bourne Lincolnshire has been great every step of the way so far. Thank you so much Dan and Keri.
Daniel · 16 May 2024
Agent replied · 12 June 2024
Hello Dan and Keri and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Hollie! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotI recently purchased a house from…
I recently purchased a house from Ashberry. I have been impressed with Ashberry staff. They have shown professionalism and always punctual with their response. I have been impressed with Rob and Claire In particular who guided me through the process.Thank you.
Grace · 29 August 2025
Agent replied · 24 September 2025
Hello Grace and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe
★★★★★ 5/5
TrustpilotBrilliant and attentive service
Jim · 5 July 2026
Agent replied · 23 September 2026
Hello Jim and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Alex
★★★★★ 5/5
TrustpilotExcellent service and very helpful team
We had a great experience with this company. From the moment we arrived, the team was extremely helpful, friendly, and professional.
Seyda · 22 February 2026
Agent replied · 5 June 2026
Hello Seyda and thank you for your excellent review. We are so pleased to hear of your positive experience with us and would like to take this opportunity to wish you all the best in your new Ashberry home! Many thanks, Alex
★★★★★ 5/5
TrustpilotGreat service and knowledgeable people
As soon as we walked into the sales office we were warmly greeted by Cathy, despite not having an appointment. From then on she has been very helpful, directing us to nearby sites to view relevant show homes and helping us select suitable additions. Her knowledge and care taken were very helpful. She also arranged for us to meet the site manager who is clearly experienced with good attention to detail which was very reassuring. So far, it’s been a very positive experience.
Sue · 6 January 2024
Agent replied · 12 June 2024
Hello Sue and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Cathy and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotAdam was excellent made time for me
Adam was excellent made time for me, I didn’t feel any pressure at any time Accommodated a second appointment the next day to view the show home again as I was returning to home NI to ensure I had the opportunity to make an informed choice He has followed up with me after the saleFriendly and professional
Lesley · 30 April 2021
Agent replied · 12 June 2024
Hello Lesley and thank you for your review, and for sharing your wonderful feedback on the service that you've received from your Sales Advisor.We hope we can look forward to another great review from you when you're settled in to your new Ashberry home!Thank you again for your review, and for choosing Ashberry for your new home. Team Ashberry
★★★★★ 5/5
TrustpilotJulie was very patient with our…
Julie was very patient with our computer problems. Looking forward to seeing her in person.
Jack · 21 October 2024
Agent replied · 23 November 2024
Hello Jack, thank you for taking the time to leave this wonderful review! We are delighted to hear of the excellent service you received from your Sales Advisor, Julie! We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
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