Trusted Agent profile · Bolton
★★★★★
606 reviews across 2 platforms
The Fairways, Westhoughton, Bolton, BL5 3RE
Ashberry Homes Manchester's office in Bolton, at The Fairways, is rated 4.5 out of 5 across 606 reviews on two platforms, including 2 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Ashberry Homes Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolton.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
TrustpilotThe sales team manager Peter was very…
The sales team manager Peter was very helpful, cheerful and explained the system well. Safety due to covid concerns was well organised and observed. I was taken to see an equivalent home mid build and a slightly higher spec in show home. Other members of the team were efficient with messages and always polite and receptive. Once the plot was reserved the ongoing communication was also excellent.Well done to the team and thank you!
5/5
TrustpilotExcellent
Adam was very helpful from day one as well as Rob. As a new buyer, everything seems complicated but they help us to understand everything and also give us some incentives which is really a bonus. Thank you so much guys!!
Hello and thank you for your fabulous review! We're thrilled to read that your Sales Advisosr have made choosing a new home with Ashberry feel much easier for you, and that you're so pleased with the service you've received.We're very grateful that you've chosen a new home with us and hope the rest of your experience is just as enjoyable!Thank you again for your review. Team Ashberry
5/5
TrustpilotJo at Pirton Fields is very helpful
Jo at Pirton Fields is very helpful, informative, honest and lovely. I feel really looked after and supported in my purchase of a new home.
Hello Claire and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from Jo. We wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotCredit to Ashberry homes
Amber rise sale rep went above and beyond, making us feel comfortable and took worry and stress away from start to finish.Wasn’t pushing in anyway in trying to get a sale and would highly recommend anyone to have a Ashberry home.Marks a real credit to the company.
Hello Kieran and thank you so much for taking the time to share your experience! We're thrilled to hear of the fantastic service you received from your Sales Advisor, Mark! This truly is the type of feedback we strive to receive and have passed your kind comments along to the divisional team. We wish you all the best in your new Ashberry home. Many thanks Team Ashberry
1/5
TrustpilotThe reason I have given a 1 star is not…
The reason I have given a 1 star is not for the house it self it’s the way the process is. I have sold my house and I am a cash buyer with no chain. My husband and I love the upgrades and it’s how we want our home to look. However to have the upgrades we want we have to pay upfront. Who has £17.000 today with soaring energy prices reaching the stars and food prices out of peoples reach. So I’m sorry I don’t get it. when our plot isn’t going to be finished between October to December. So it’s a great shame that when we move in everything will be ripped out and replaced. The kitchen, tiles for the down stairs toilet, en-suite bathroom and guests bathroom. I have also chosen fitted wardrobes in the master bedroom and carpets throughout the house. So please someone explain to me why this process is difficult.
Hello Patricia and thank you for your review. We're sorry to read of your concerns regarding the process of reserving your Ashberry home. This isn't the type of feedback we hope to receive.Please be assured your concerns will be passed along to our Eastern Counties divisional team.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
Trustpilot5-Star Customer Service, Quality Development & Excellent Developer
We wanted to highlight an example of excellent customer service by one of the Ashberry/Bellway team, Mark Brooks, at your Bicester development. Right from the very first meeting & viewing with Mark, he has been very professional, helpful, friendly & supportive, and has helped with any questions etc throughout. Buying a new house, especially as a first time buyer, could be a daunting thing, and Mark could not have been more helpful throughout the whole process. He has ensured the whole process has been an enjoyable experience.We just wanted to recognise Mark’s top work, and we are looking forward to the property exchange & completion ready for a move in to the new home in late August 2022. Also, the quality of build, fixtures & fittings, and design on this development is first class. Thank you!
Hello and thank you so much for taking the time to leave this fantastic review regarding the 5* customer service you received from Mark! This is the type of feedback that we strive to ensure we receive. Please be assured we will be passing your review along to your divisional team! We wish you all the best in your new home. Many thanks, Team Ashberry
5/5
TrustpilotGreat customer service
Danielle has dealt with us most of the time and she’s been great with us as we are first time buyers and lacked a lot of confidence. She has helped us through our journey so far and has offered her support all the way through.
Hello Lauren, thank you so much for taking the time to share your experience! We’re thrilled to hear of the fantastic service you received from your Sales Advisor, Danielle! This really is the type of feedback we strive to receive, and we have passed your kind comments along to the divisional team. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
5/5
TrustpilotReally really helpful
Really really helpful! Lesley at the site in Hellingly has been absolutely fantastic and has made the whole process stress and worry free! Would definitely be recommending ashberry homes based on the brilliant personal service we have received so far!
Hello Dave and thank you for your further great review for our team! We're delighted that you've taken the time to share your feedback and hope we can look forward to hearing from you again when you're settled in to your new Ashberry home.Thank you again for your reviews and for choosing Ashberry for your new home! Team Ashberry
5/5
TrustpilotSam sales lady at Ashberry Churchdown…
Sam sales lady at Ashberry Churchdown has been extremely friendly, knowledgeable and efficient. Similarly Colin Site Manager has gone out of his way to explain procedures to us.Perhaps you would be kind enough to pass our comments onto them.
Hello Heather and thank you for your review, and for taking the time to let us know about the great service you've received from our team!Please be assured that your review has been brought to the attention of our team so that they can see your wonderful feedback.Thank you again for sharing your review, and for choosing Ashberry for your new home!Team Ashberry
1/5
TrustpilotAvoid Bellway/Ashberry if you can...
We were in the process of buying a house from Ashberry (which is actually Bellway, they invented this name/brand to allow them to build additional units on their site, their is no office/separate employees), their representatives have been absolutely awful in every regard. The sheer lack of communication and customer care has truly been astounding, we now feel we have had a lucky escape having not completed our purchase, if they can't perform pre-purchase, how can we hope for anything better once we take ownership? No one of responsibility is ever in the office to take a call, their sales office opens for only half the week, often communicating with you on their last day of opening, then disappearing until the following week. All-in-all, if you can purchase a home from someone else I really would, if you must use Bellway or Ashberry, please make sure you have a great solicitor to hand.
Hello Wes and thank you for taking the time to leave this review, we're sorry to hear that you are unhappy with the service you received from the team at your development. Please be assured we have passed along your review for investigation to your divisional team. Many thanks, Team Ashberry
1/5
Trustpilot***No Customer Service
No words to describe Ashberry/Bellway - Magnolia Gardens.An entire estate whereby every single property has defects/problems. In my case almost a year on and still multiple issues. No accountability/ownership/progress - continuous incompetence throughout the entire process. Please do not respond to this review with a 'perceived helpful comment' when in fact problems need to be resolved and not just nice words here and there.***10 days later - is there a reason why you requested my contact details which I provided promptly? I have not been contacted.
Hello Natalie and thank you for your review. We're sorry to read of your concerns regarding your Ashberry home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible. All we'll need is your development name and plot number. Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotThe sales advisor
The sales advisor, Shirley has been so supportive throughout the purchase process so far. I have been kept informed at every stage and at no point have I felt like I’m waiting for an answer. Hats off to her.
Hello Michael and thank you for your review, and for sharing your great feedback on the service you've received from us so far! We're really pleased to hear that you're impressed by the level of communication you've received from our Sales Advisor and we'll make sure she receives your kind comments.We wish you the best for the rest of your journey into your new Ashberry home and thank you again for choosing us! Team Ashberry
5/5
TrustpilotThe sale adviser at Church View…
The sale adviser at Church View Development is very helpful and discuss various options which suit us. Although having some delay from me, she is very patient and help me with every step. Definitely recommended.
Hello and thank for your review, and congratulations on your new Ashberry home.We're so pleased to hear about the great service you have received from your Sales team at Church View!Please be assured your great feedback will be passed along to your divisional team.We wish you all the best in new Ashberry home!Team Ashberry
5/5
TrustpilotViewing new house developments in Fordham Cambs.
Called in on off chance to look at show bungalow.was greeted by sales lady Maria who was really busy but found time to let us look around show home.I was impressed with the workmanship and finish as being a carpenter in the building industry myself.Since that visit have now reserved a 3 bed detached house to be completed early 2023..Have negotiated again with my purchase with sales person Maria who is a credit to the company.She is efficient and friendly through out the procedure.Looking forward to exchanging contracts. .Mr Mark Gale.
Hello Mark and thank you for your fantastic review regarding the service you received from your Sales Advisor, Maria. We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
1/5
TrustpilotCulture of no accountability, lies and deception
Sadly a lack of accountability runs deep within Ashberry/Bellway - Magnolia Gardens. Managers, Directors etc. they ultimately take no responsibility, provide almost no effective oversight, ignore emails when convenient, pretend ignorance, blame contractors, site managers for shoddy works and delays and everybody else. When suitable they claim ignorance for defaults/defects they asked to be made aware of and are supposed to oversee but didn't and then when the work is not completed or is poorly done they blame everyone else for not completing the job that they were supposed to oversee! Almost 8 months in and we still have a long list of issues all of which have been blamed on others except the contract manager, the construction director, the managing director who all have been made aware of the ordeal we continue to go through. The entire estate of c.40 houses is proving a shameful exercise.
Hello and thank you for your review. We're sorry to read of your concerns regarding your Ashberry home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotThe houses are beautiful but the main…
The houses are beautiful but the main reason we purchased in this development apart from the usual location etc was Tracey Martin the sales assistant who was professional, helpful and very informative. Thanks Tracey
Hello John and thank you so much for your fantastic review, and congratulations on your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from your Sales Advisor Tracey, at Moorfields View.This is the type of feedback that we strive to receive. Please be assured we will pass on this great feedback to your divisional team.Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
5/5
TrustpilotThanks to Kara at the Calderwood…
Thanks to Kara at the Calderwood development. We have just reserved a plot and as first time buyers we had a lot of questions. Kara has been great so far providing us with loads of information.
Hello and thank you so much for your fantastic review, and congratulations on your new Ashberry home. We're really pleased to hear that you're happy with the service that you've received from our team!Please be assured we will pass on this great feedback to your divisional team, especially your Sales Advisor, Kara.We'd love to hear back from you when you're settled into your new Ashberry home, so please do come back and let us know more about your experience with?Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
2/5
TrustpilotNice house from the outside.
Nice house from the outside.Thin walls inside..loads of cracks which I accepted as they said within 2 years we will fix it on.I moved January 2020. But had some pipes broken..they fixed it and the site manager said your 2 years start from the day your house is 100%. They played around with that and now they are telling me is the day I signed the contract so they don't want to fix the cracks and the issues with the house.
Hello and thank you for taking the time to leave this review. We're sorry to hear of your concerns. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible. All we'll need is your development name and plot number.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotI am in the process of buying my new…
I am in the process of buying my new home Ashberry at Carrington View and have had such a lovely experience so far. Andrew in the Sales team has been helpful, professional and reassuring throughout my journey. Looking forward to the next steps in the process.
Hello Katy and thank you so much for taking the time to share your experience! We are delighted to hear of the fantastic service you have received from your Sales Advisor, Andrew! We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Many thanks, Team Ashberry
5/5
TrustpilotSupportive salespeople
Supportive salespeople, informative & professional as well as being kind & approachable. Jess is a great asset to the company.
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
1/5
TrustpilotNine month snagging list
Just about nine months since we moved into our Calderwood home and still waiting for a long list of repairs still to be carried out that were reported when we moved into our house June 21contractors not turning up with no call so wasting my days off work I had a conversation with customer care manager 3rd December 2021 nearly four months assuring me he would get all outstanding issues sorted still waiting customer care has sent work orders to contractors to make contact to arrange dates for repairs it appears they just ignore they requests it appears the tail is wagging the dog contractors turn up if it suits the latest annoyance our shower is faulty has been for a few months now with the plumber confirming this it turns out wrong shower has been fitted cheaper version fitted customer care told me Mira showers had issues with the shower that should have been fitted so that’s why this one was fitted and we should have been told about this what else has been changed without being told!!what should have been a happy time moving into our BRAND NEW house has given us nothing but stress
Hello and thank you for your review. We're sorry to hear you are unhappy with the quality of your Ashberry home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Team Ashberry
5/5
TrustpilotI am enjoying the whole process…
I am enjoying the whole process purchasing my beautiful new home at Millfield, Wingerworth. Karen has clearly explained every step and assisted in so many ways with advice and accommodating my requests to involve my grownup family. Now my new house is reserved it’s over to solicitors to work on the legal aspect. I already have appointments with the Site Manager and Karen to go over more details and make choices of carpets and tiles. I would highly recommend Ashberry Homes.
Hello Jane, thank you so much for your review and congratulations on your new Ashberry home!We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team and Karen!Thank you again for your review! Team Ashberry
2/5
TrustpilotCustomer service can be improved
Customer service at Pirton fields is not up to the mark, it takes couple of days(or more) to get back on my any queries which is quite frustrating and also, no one is picking up the call or a call back unfortunately.
Hello Ashlesh and thank you for taking the time to share your experience. This isn't the type of feedback we hope to receive and we have now passed your comments along to the relevant divisional team for investigation. Many thanks, Team Ashberry
5/5
TrustpilotWe are so happy with our home purchase
We are so happy with our home purchase, we have purchased a house at Churchdown, Jo who we purchased the house from was OUTSTANDING she doesn’t just sell you a house she makes sure that you are included in the community. We were invited at Christmas to a socially distanced get together for people who live on the estate. We were welcomed with open arms from the whole community. Colin the site manager could not have been more helpful his advice was excellent. I cannot wait for our completion date and move to our lovely new home. Well done Ashberry on having OUTSTANDING staff.
Hello and thank so much for your review, and congratulations on your new Ashberry home.We're thrilled to hear about the outstanding service that you have received from Jo and Colin. This really is the feedback that we strive to receive and we'd like to ensure you that your positive feedback will be passed along to your divisional team.We wish you all the best in new Ashberry home.Team Ashberry
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Tell us what you need and we'll put you in touch. Ashberry Homes Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bolton.
