Strata Bolsover reviews

★★★★★ 4/5

Trustpilot

Great Experience

Your sales or customer experience staff - Natalie Wild has a good sense of humor with courtesy and very proactive in everything she does to ensure irresistible purchase of this particular property. Great works from her.A bit disappointed though that we could not upgrade for wardrobes, kitchen and flooring preferences. This was tied to the fact that upgrade period had reached cut off point.Also, wrong hob was installed for us as against what's on contract but Strata have agreed to have this change to the right one. This is great.Overall, we really love the Rosas 4 bedroom property. It's beautiful, lovely and magnificent in design. Would have been a top notch acquisition especially if Strata were flexible enough to allow kitchen and wardrobes upgrades notwithstanding the stage at which we entered into the contract. This I mentioned not as a condemnation but for future consideration and customers' full satisfaction. Mind you this is a second property we purchased from Strata, and we really do like the quality of your build.Thank you.Akinyemi

AKINYEMI · 21 July 2023

★★★★★ 5/5

Trustpilot

Jeff was friendly and went over and…

Jeff was friendly and went over and above on the work. Didn’t just fix the door with the issue but checked all other doors and adjusted/ aligned them.

Samuel · 31 October 2023

★★★★★ 1/5

Trustpilot

I purchased a house on the Esteem…

I purchased a house on the Esteem development in Dishforth - Our DREAM family home which cost over £700K and feel like I have been ghosted. We are not much further forward since we moved in on 31st March 2022 but positively had a visit from customer care 3 weeks ago but still no report.We had no drive when we moved in, live wires and a list that hasnt really diminished... things are at a stand still. Yours Darren at 12 Baynes Drive/. (Picture ATTACHED is move in day!)

Darren · 20 July 2023

★★★★★ 5/5

Trustpilot

Toilet Ceiling Repairs

After our recent popped hot water pipe in the ceiling of the downstairs toilet, after a period of time for drying out, today we were visited by Jeff and Malc “The A Team” to repair the mess in the plasterboard ceiling left by the plumber looking for the burst joint.The two carried out an A-One job to cut out squarely the damaged plasterboard and replace and skim the new board to a very excellent standard. Throughout both were a pleasure to deal with and worked very well together. The standard of protection of fittings before the job and the standard of cleaning up after left the place spotless.I would have no hesitation in recommending these two for any future repairs.Well done to both.

Mr · 19 July 2023

★★★★★ 1/5

Trustpilot

Watch your cars, wear ear protection and don't look at the site

Note: I have a number of photos that I intended to upload with this review, however it would appear Strata has disabled this option.The roads and outdoor areas at Strata (Anthem - Beverley) are in horrendous condition. Since moving in a few months ago I have heard of multiple occasions where vehicles have suffered damage due to exposed metal work, potholes and lack of covers. The noise of this site is horrific, constant banging of steel road plates.Adding to this the green area of the site have pretty much no attention from the site management team. I am also aware that multiple neighbours have raised this issue with the site team, complaints team and Sarah in customer 'care'... what have Strata done... nothing!I would provide my plot number however it is not relevant at this stage as these issues that have been around since long before I moved in, have still not been fixed.

J · 12 July 2023

★★★★★ 5/5

Trustpilot

Wonderful experience

A truely wonderful experience from start to finish. From the moment we entered the sales office to discuss the purchase of our Montreax home, until we were handed the keys, we simply couldn’t ask for more from everyone involved. We can’t thank Tara, Darren and Ryan enough for all their help and would highly recommend strata to anybody

Gavin · 11 February 2018

★★★★★ 5/5

Trustpilot

Promise Bolsover

The moment I called and spoke with Kellie, she was helpful and helped us secure our plot and told us the next process. We had weekly updates on how our house was getting on which was fantastic to see. On completion day was a breeze also, the quality to the houses are second to none. Ryan the site manager you should be proud the quality of the houses you are building are excellent. Hannah the quality manager has been so helpful and quick with the responses and quick with the jobs to be done. Once again thank you everyone you all are amazing.

Dalton · 4 July 2023

★★★★★ 1/5

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Ackworth strata estate

We have lived on the estate for over 2 years (much shorter than many of our neighbours) and were told the roads would be completed in the December when we moved in as we were the last phase of houses. No action in over 2 years and no word as to when this will happen. The roads are ridiculous with huge holes and bumps in the road!! Not what is expected when buying a brand new house.

Cloe · 20 September 2023

★★★★★ 1/5

Trustpilot

Estate abandoned, Ackworth

9 years since purchasing my house, in Ackworth the estate has been abandoned by Strata, left unfinished and tatty. The estate roads were never finished and retain the now 9 years old temporary surface. Strata have proved to be nothing but cowboys. Where are you Strata? Finish the estate off that you started. Unacceptable. Anybody wanting a new house would be well advised to consider whether Strata will finish the job before committing. Finish the roads, Strata!

MR · 20 September 2023

★★★★★ 5/5

Trustpilot

Anthem - Beverley

We had an excellent experience with Strata and the Anthem build. They made what might be a very stressful experience seem easy.We are very happy with the finish and quality of the house and a special thanks to Rachel and Beth for their customer care.Tom and Nicole

Tom · 20 October 2021

★★★★★ 5/5

Trustpilot

Strata Ambition - Seacroft

I have lived in my house for around 4 months now. Great service from Danielle and the team (Danielle went above and beyond to supply bins to my house - very appreciated). Minor snagging issues are always a certain when buying a new build but they have been dealt with quickly by Strata maintenance services.

Alex · 19 August 2019

★★★★★ 5/5

Trustpilot

Very happy customer

We've had the pleasure to deal with Jeff, he is such a great guy he goes out of his way to help us and ensures that any work he does in our house is to very high standards.Thanks Jeff.Zafar

Zafar · 2 November 2022

★★★★★ 5/5

Trustpilot

Jeff and Dave were amazing

Jeff and Dave were amazing. Very approachable, wanted to help and did their job to the highest standard. Even doing an extra job they didn’t initially come to do, utilising their vast experience. Would use again and welcome them back with more Cuppas and chocolates.

Farren · 7 August 2024

★★★★★ 5/5

Trustpilot

Jeff….ledger way

Had a leak resulting in some surface damage, Jeff promptly came round and assessed the damage, also fixed another leak under the sink….Jeff was very professional and friendly…would highly recommend

Zoe · 14 August 2023

★★★★★ 1/5

Trustpilot

Promise

Absolutely can't fault sales team here but the aftercare team are shocking and really making us regret choosing this site. The quality manager is useless at organising anything as the contractors never actually show up. We have been waiting on a plumber since we moved in in December being told several dates and now last week told they are too busy. Had multiple conversations with other neighbours about just how useless the quality manager is and how it takes two weeks to even get a response from her. The kitchen has been awful since the day we moved in as half of it was fitted with incorrect choices (part of which has not yet been resolved) and chipped cupboard doors which I appreciate Strata got replacements for, however the replacements have been sat in my kitchen waiting for someone to fit for over a month! We're also the only house without a secure front garden (supposed to have a wall in plans which we have been chasing since December), which is great when you're next to the sales office with people reversing over it constantly leading to flattened bushes, destroyed turf and now a broken slab on our path. There are also numerous other issues which should be such easy fixes for them but just seem to have been ignored for 6 months. My advice is to avoid Strata completely, we had a much better experience with Barratts in our last home. Listen to the 1 star reviews as the 5 stars are mainly about the sales teams and the buying process, not what happens after.____Reply for StrataWe were told by the site manager in December the wall can be built as soon as the temperature was above 5 degrees, which it has been for a long time. I have also seen other walls that have been built since we have moved in? Also yes, a plumber was finally booked in just before your reply coincidentally..We have previously emailed yourselves prior to this review and have yet to receive a reply, I don't understand why our around 10 snags we have sent to the quality manager over 5 times have not been sorted within the past 6 months? This is not what we expected when we paid as much as we have for this house.

Natasha · 20 June 2023

★★★★★ 5/5

Trustpilot

Our strata story at Attraction D, Hull

Our strata story at Attraction D, Hull.Buying a new build was our dream, some people say, dreams don’t come true, but for us, ours did. From the start of our journey, through the middle and to our happy ending, the support even continued after and has been amazing.We have been in our home for one month, and the support and communications are still ongoing, it’s just phenomenal.From picking our plot with Lorna, to Strata’s administration team, Samantha, and others I didn’t have the pleasure in meeting. Lastly, Beth and James, what a team, Lorna in sales was lovely, she has the patience of a saint, and couldn’t be more helpful, I changed my mind of my choices more times than I can remember and she just smiled and supported us. The administration team went above and beyond chasing documents and making sure we had everything in place.Beth and James, site supervisors, a force to be reckoned with. Before we moved in, we were looking at getting a snag company in to check the house for flaws, however, the minute we met Beth and James, our worries and anxieties disappeared and we no longer thought we needed one, that was all down to Beth and James. What a team these guys are, caring and compassionate, their reassuring nature, polite, friendly communications were on point, efficiency and just pure transparency which allowed us to be happy in our new home.I cannot thank these guys enough, they go above and beyond to make sure the transition to your new home goes as smoothly as it can.The smallest to the biggest concerns, I can honestly say, these guys would try and help, they didn’t just do their jobs they did their jobs and so much more. The team we have had have been outstanding, and I cannot praise them enough, if your thinking of buying a Strata home, do it, I understand everyone experience differs, but here on Attraction, Hull you will not be disappointed.

Claire · 14 June 2023

★★★★★ 5/5

Trustpilot

Keira was very helpful and there was no…

Keira was very helpful and there was no issues x

Tracey · 21 September 2024

★★★★★ 5/5

Trustpilot

Simon and Mally

​Simon and Mally visited recently to address our home snags. Their efficiency and "can-do" attitude made the whole process seamless. It’s rare to find such helpful and polite service; they are a credit to Strata. Highly recommended!

Umel · 21 April 2026

★★★★★ 5/5

Trustpilot

Strata has been incredibly helpful

Strata has been incredibly helpful, and I would like to highlight the exceptional customer service provided by the sales manager, Betty. She has a remarkable ability to build strong customer relationships, always going above and beyond to assist. Whenever you approach her with a concern, she consistently finds a way to resolve it effectively.

Oluwatosin · 21 November 2024

★★★★★ 1/5

Trustpilot

WARNING! TERRIBLE COMPANY

AVOID AT ALL COST!!! SOLD A DREAM AND LIVING A NIGHTMARE!!! Where do I start, I have previously done a review on Strata and our experience just gets worse. Since the day we moved into our property on Attraction in Hull our nightmare started. The lack of customer care is appalling, the lack of responsibility they take is shocking. We have been back and forth with Strata since November 2021 and still find ourselves chasing. DO NOT ACCEPT TURF FROM THEM! A hazard to children and a complete let down, Turf laid on rubble and big clumps, uneven and a shocking condition, not enough top soil laid to flower bed areas and to the front of the property. Had external companies come to do a report and Strata are still not accepting fault. APPAULING ROADS! damaged my care on the roads around the new build estate costing me almost £1000 in garage bills and Strata take no responsibility and quote "the roads are to building regulations". I am no expert but know building regulations have nothing to do with roads and can clearly see these roads are a hazard to drive and walk on. If images could be added I would do so. Took five months for them to find a leak in the Dorma window leaving our property with scaffolding surrounding, damaged flower beds and turf to the front of the property to which we still await to be rectified since May 2022.STRATA CAN NOT KEEP STAFF! Strata have an appalling turn over of staff and blame everything on this, their staff will cry and throw tantrums in your property and work men will threaten you in your property when questioned on their terrible work. You will constantly chase emails, phone calls and people coming to carry out the work agreed. On the 31st May 2023 we were promised time and time again our garden to the front and rear of the property would be rectified, pavers replaced to the rear of the property as well as the correct levels of top soil and flower bed rectified to which me and my partner took the day off work after confirming via two phone calls and emails that the work would be completed on this date. Half past 10 in the morning no one had arrived so we once again took to the phone to ask if someone would definitely coming today to which we were told yes but she would contact the groundman for a time, this phone call never happened to which we chased again. A groundsman turned up to our property to say he had received an email that morning to state work must be carried out today at our property. The groundsman was honest and told us he had no clue regarding any of the works and did not have the materials or work men to complete the job. Once again we went back to customer care to which we got no further and several conversations with Sarah to which she told us she went home and cried regarding our situation. We were told by Sarah a meeting was held regarding our property and all the mistakes and lack of documentation and work, we are yet again having to try prove the work needs carrying out by sending reports and having to have Darren one of their reporters out (which he has already been out and said the work needs doing) to make sure it actually needs doing. We still await the outcome and feel like we are hitting our head on a brick wall. MY NEXT STOP IS MAKING A VISIT TO THE SALES OFFICE AND LOUDLY VOICING ALL MY CONCERS INFRONT OF CUSTOMERS AND STAFF!!STRATA WILL ALSO REMOVE ALL NEGATIVE COMMENTS ON SOCIAL MEDIA AND NEVER RESPOND!!!! AVOID AT ALL COSTS. THEY WILL TAKE YOUR MONEY AND THEN FOB YOU OFF AND TAKE NO RESPONSIBILITY!!!!!THE COMPLAINS PROCEDURE IS LAUGHABLE AND IS ONLY MEANT TO FAVOUR STRATA AND NOT HELP THE CUSTOMER!!!!We will await to see if a plasterer also doesn't turn up to rectify a shoddy job done throughout the property which we have awaited since moving into the property also.

Loren · 6 June 2023

★★★★★ 5/5

Trustpilot

Repair in home

Today I received the support from Strata, Mr Barry an excellent professional came at my home to repair wood was damaged due to water falling from the heating system of home. He was very careful, he did an excellent job, left everything new and the place very clean, in addition to giving a lot of advice about the house. I recommend Mr Barry to any job due your excellence, thank you so much.

Adriano · 4 December 2023

★★★★★ 5/5

Trustpilot

David Innes has been to our property a…

David Innes has been to our property a few times now, he is polite and does each and every task to a high standard and leaving the area clean and tidy. Thank you

Jaclyn · 3 May 2023

★★★★★ 1/5

Trustpilot

Strata post sales incentives shockingly bad : Turf

I have waited 6 months for garden turf which was one of my Strata incentives. Today I returned home to see they had finally laid the turf only to find that they have neither rotated the land, flattened or added top soil. It is so uneven because of the huge clumps of mud underneath that it is actually a health and safety issue in terms of walking on it. It is absolutely appalling! My daughter has also had a trip to A&E after hurting her leg on some barriers that have been left behind and on top of that they have left a panel off the fence after adding a land drain which means my dog keeps trying to attack the neighbours dog. The back garden is an absolute disaster area! Do not accept the turf as an incentive as they have no intention of doing this properly. I have stated multiple times to the site manager that I had concerns over the front garden turf in terms of how uneven it was. If someone breaks their ankle on this who is responsible? Absolutely appalling behaviour from a company whose strapline is ‘Homes that make the heart beat faster’. Your strapline should be changed to ‘Homes where you break your ankles’. Very, very disappointed!

Ms · 25 May 2023

★★★★★ 1/5

Trustpilot

The dream soon becomes a nightmare…

So, Strata are very good at selling you the dream. The initial buying process was amazing, but in honesty that is where it ends and you soon get a nightmare. As their recent marketing adverts says ‘Homes that make your heart beat faster’, well that is certainly true but not in a good way. We are now over 3.5 years into owning our Strata home and we still have a big list of outstanding snags and are still struggling with engagement and action from Strata. We have honestly wasted so much of our time and effort on this and to be honest I think this is what Strata want, so that you just give up. We had an independent snagging inspection done and they are still disputing this, which also includes some fire safety issue. The estate looks a complete and utter mess since they removed the sales office and sold all the houses, as no maintenance works have been undertake, and construction debris left onsite. Works to the drains, roads and pavements are having to be redone multiple times due to not meeting the relevant standards. Again, trying to get any engagement from Strata is such hard work. Where you do get a response it is contradictory and just doesn’t make sense. Their CEO and MD can’t even be bothered to acknowledge emails and I suspect that if they hadn’t have sold all the houses, or removed the sales office, it would be very different story. Honestly, anyone looking to buying a Strata home please do your research and chat with other owners and look them up on social media. For those of you in the process of buying a Strata home the best investment you could make is in a professional snagging survey. We just live in hope that all our issues are resolved prior to our 4 year anniversary, though we aren’t holding our breath.

Kev · 25 May 2023