Strata Bolsover reviews

★★★★★ 1/5

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If I could give a zero star rating I…

If I could give a zero star rating I would. From the very beginning we have had issues with Strata. We got the keys on the 26th November 2021 and have had a nightmare since. Started with a leak to the dorma window in the upstairs bedroom. This took 5 months to get rectified. Sleepless nights due to scaffolding banging around, mould developing in the bedroom from the leak aswell as not being able to enjoy having a new home. This took 5 months for them to find the problem which was causing the leak before it was then "rectified". Slapped on some waterproof sealant and off they went. Our house was not correctly signed off due to the site not having a quality control manager at the time. We had cement spillages to the back of the property, blown out bricks, pointing that needed doing to the house and garage, end slats missing, roof tiles not on correctly, splits in the banister, a drive way which was very difficult to get on which resulted in scraping the bottom of my car every time I wanted to get off and on the drive, terrible plastering, a front garden which we awaiting for them to re do due to not having a correct depth of soil and being ruined due to the scaffolding that kept having to go up and down. Miss matched pavers in the back due to an error of strata's. Still awaiting for them to book in a plasterer and not to mention the absolute state the road and path ways are in, around the proper and a newly build school which damaged my car costing me over £800 in garage bills which they refuse to take responsibility for or even assist in paying leaving me out of pocket. I have contacted strata several times and every time they do the blame game aswell as brush it off as building regulations or not their issue. The customer service is appalling after you have bought the property. The customer care team are basically none existent and are a challenge to get anything done. A year and three months later and we still have a battle with strata. Happy to do the roads around show homes but can't look after the customers after buying the properties.Not to mention paying a maintenance/management fee for an unfinished development area. They say they visit the area for 4 hours twice a month for de weeding etc. Please tell me where as I turn the corner to my house and there are weeds, metal bollarding/fencing that has fallen and has been spread across the road in the same position for months so taking really good care of the area aren't they?! The list goes on!

Loren · 22 March 2023

★★★★★ 1/5

Trustpilot

Should be investigated for quality

The service I have received from Strata has been diabolical. No issues raised have been sorted, and I am now waiting for a 5th visit to have knocking pipes repaired. On further investigation, they do everything to the minimum legal requirements. This includes parts, layout and overall quality. They fitted a cheap radiator to a wet room and after 12 months it went rusty. They have blamed us for this, rather than accepting its not fit for purpose in that room, which has been confirmed to my by several professionals.

Sam · 20 March 2023

★★★★★ 1/5

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Cowboys

I dont know were to start, we won't be buying another strata home thats for sure.Contractors are rubbish and messy, one job creates another. Snags are okay at first then nothing gets done, window vents are put in by strata and don't fit or seal so sounds like the windows are open. They lay turf on rubbish and bricks, fix things that dont meet building regulations apparently. The whole experience of buying a strata new build has been a nightmare to say the least.

Jordan · 19 March 2023

★★★★★ 5/5

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Jeff came out today and spent a long…

Jeff came out today and spent a long time here doing the 6 month inspection. He was very polite and knowledgeable about everything and nothing was too much trouble. Thank-you.

B · 22 May 2026

★★★★★ 1/5

Trustpilot

DONT BUY A STRATA HOUSE

Plumbing, Windows and brick work very poor. customer service is shocking. Raised concerns about vents that were defective and looked to be faulty. The vents had a massive gap between the windows and the actual vent allowing a large draft through even when vents closed. This was the case on every window. Window fitters came to look at the vents whilst I was at work. I came home to be absolutely shocked to find they had sealed all of the vents with silicone, which is clearly not what should have been done Obviously I wasn’t happy with this and raised this further. They then came back out and agreed they needed replacing. This was then raised with Strata who decided they couldn’t be bothered to resolve this and just closed it down. When I chased this up I was told I’m now out of warranty and will not be taking this further. I have giving them ample opportunity to resolve this just to be ignored. Therefore I’m writing this review and will now be opening a claim to take this to NHBC and a small claims court. If you want your house to be bodged then buy a strata house. If not then I’d advise you to stay well away. They also managed to build my garage 3ft higher than it should have been meaning I have 2ft of foundation sticking above ground and again failed to rectify. I’ve had multiple leaks from toilets and sinks, 4 attempts to fix a leaking toilet from day one. Kinked pipes which I’ve resolved myself. MeadFleet the ground works company will just increase there prices whenever they want. This has increased by over 100% in 2 years and quality of the work is poor. Still rubble all over the place from 4 years ago. I’ve been dealing with Sally in customer service who bare face lies and will not return any calls. If someone would like to contact me regarding this feel free. Plot 4 Aura.

Callum · 8 March 2023

★★★★★ 3/5

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Be careful of the Management Fee’s when…

Be careful of the Management Fee’s when buying as they’re mid-sold to you in the brochure when purchasing your home. You will be paying them much sooner than you are told and it won’t cover everything you are told in said brochure.We have purchased two strata homes in a 5 year period. The first had a number of issues(over 100), in which we had to get the Strata directors involved to sort a plan of action.We’re now in our second home and the quality of works is definitely average I.e plumbing, waste etc.. we had the drains unblocked a handful of times, the water tank has been repaired, unusual sounds coming from pipes, poor drainage externally , poor finishings.We have seen other people having mouldy plasterboards behind tiles weeks into their new home. We think we may have the same situation in our en-suite but really don’t want to rip it all out at our expense and don’t know how to prove it without spending a lot of money! Also the sales person (from 2021- mid 2022) will always have to ask any questions you have to someone else, you will never get a straight answer and we actually had better knowledge than the sales person with some areas of the extras, costs etc..Strata homes are OK, but not outstanding. Just be prepared when you’re purchasing to ensure you are getting everything you require and always be on the ball. We had documents changed that we had signed which was the final straw for us!

Josh · 5 March 2023

★★★★★ 1/5

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Unfinished Estate

5 years later and the roads are just as they were when we moved in, yes building work was still to happen then, however, as soon as those works were finished the roads should have been too.The community centre grounds have just been left to become a green weeded area, it looks an eyesore.The Council wont adopt the centre or roads until the work is complete, yet Strata are nowhere to be seen.

AL · 20 September 2023

★★★★★ 2/5

Trustpilot

Front door

We have been in our strata home since 2020. Our first issue was tiles dislodging from the roof. This took a while for people to come and fix, saying they had been and fixed but not actually been & fixed. Second issue which occurred in 2022 a few months out of our warranty period, our front door did not lock, messaged strata and they could not help as we were out of our warranty period. Having a brand new house and being in it just over a year I’m really unhappy that I have now got to purchase a new lock (complete mechanism not just lock) the door has gone from not locking at all, to permanently now being locked.

Collette · 23 February 2023

★★★★★ 5/5

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Jen from the strata site at anthem has…

Jen from the strata site at anthem has been fabulous from start to finish. She has always been accommodating. Jen has helped with everything she possibly could and it was never too much trouble. I felt that I could pop in anytime and she would always have a lovely smile. Jen has made the process of moving less stressful and I would absolutely recommend speaking with Jen and buying a home from strata!

Polly · 9 September 2023

★★★★★ 5/5

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6 Month Settlement Assessment - Jeff's got it all covered

Jeff couldn't have been better - came to do my 6 month settlement assessment, found all the little bits (some I'd missed myself), and took care of them no trouble. Efficient, great work, and genuinely brightened my day. Much appreciated.

Robert · 25 February 2026

★★★★★ 1/5

Trustpilot

Half Finished Work - part 3

Following my complaint for the unfinished fence outside , have you anymore information at all please ? Some friends came over yesterday and mentioned how unkempt and unfinished it looks . When I told them you wasn’t planning finishing it they just could not believe it ! I see strata are doing works around the show home gardens again which looks perfect by the way … anyone reading this thinking of buying please contact me , come look at work you cannot see not on show it’s a disgrace ! Appreciate a response and hopefully a resolution many thanks ! PS diagnostics manager came last week thankyou to Darren for resolving my internal issues ! Let’s hope you can take a leaf from his book and deliver same service

Peter · 13 February 2023

★★★★★ 5/5

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Verve @ Castleford

Sheereen @ Strata has been absolutely amazing from start to finish. She made the whole buying process easy and stress-free, and has always been quick to sort out any query we've had. I genuinely don't think she could possibly have done any more for us.The same can't be said for some of the aftercare from others since we've been passed on to other members of the team, but Sheereen has always been there to give people a nudge and get things moving.

Lee · 3 February 2023

★★★★★ 1/5

Trustpilot

After Exchange all the dates changed!

Should have been moving in tomorrow! Sadly, AFTER encouraging us to leave our former home and rent for 6 weeks, plus to exchange on our new Strata home (thus locking us in), the date was then shifted from end of January til "sometime in March"!!! (Oh, by the way, the original date had been November!). We are now homeless, with child in tow, and are having to move for a 3rd time tomorrow to another Air B&B (with more to come!). This is my 5th new house in 20 years, and I've never known a builder be so careless with being able to time the completion. Moving house is well known to be one of the worst things for mental health, plus you're usually spending the biggest amount of money in your life. The experience should be AWESOME, but this is AWFUL. Shocking. Upsetting. Exhausting.The feeling that "once they've got your money, they're not very interested" is turning out to be a true adage here. Disgusted.COOPER/ Plot 124 Anthem

J · 3 February 2023

★★★★★ 5/5

Trustpilot

Thank you…

Jeff came round today to look at a few of the issues I had reported to strata that needed resolving. He was pleasant and professional and quickly fixed a few of the jobs that needed doing there and then. He has put a plan in place for the other things that need sorting.

Jemma · 4 October 2024

★★★★★ 1/5

Trustpilot

I’ve bought a property on this site

I’ve bought a property on this site.strata ignor residents calls and emails .Repairs never get done and the property’s get left un finished.the site have sent 2letters in 6 months asking residents not to park there cars on there drives because Gary fletcher surfacing and tarmac work to be completed.it’s not complete in 6 months.the Gary fletcher work force are rude to residents .when they ask when the works will be complete.they work for a couple of hours then sit in there wirk vehicles the rest of the day.The development is full of rats. You can’t sit in your gardens totally would not recommend buying on this site

Deborah · 1 February 2023

★★★★★ 5/5

Trustpilot

Top quality

We have just been to see the show homes at 360 Chesterfield and just wanted to say how stunning the Strata houses are. Furthermore the customer service and hospitality shown by Charlotte was first class. We would definitely by from Starta & Charlotte.Thanks a lot Sean & Bec

Sean · 18 July 2020

★★★★★ 1/5

Trustpilot

Half Finished Work

I need to resort going public with this as the outside of my house looks dreadfully unfinished ! Strata in their wisdom decided to erect a fence with no panels just the frame that looks totally wrong and no privacy at all ! To make matters worse , Strata decided to panel the side of the houses of my neighbours fence which then runs onto the development that is visible to new customers and is on show ! The fence panelling then stops at one corner in front of my house and my neighbours at the front so we have a fence that’s bare and just looks ridiculously unkempt and half finished it’s a joke !!!! This part of the fence is out of new customers view for Strata ! The customer care adviser James did try to get this resolved so he was helpful but was told no they’re not doing it and the site team will be in touch …. But usual nothing ! I have the diagnostics manager Darren coming over next week for my heating issue (one of the nicest genuine guys in Strata it has to be said and he keeps his word ) but this needs to be labelled ! Would any of you like a fence outside your house half finished and looking shabby ? Please come take a look instead of words let’s see some much needed customer service and make the journey a good one ! It’s always the same with Strata you feel like you have to beg and resort to this to get things done that you should have done in the first place . Strata need to learn that the customer experience needs to be a good one post transfer of funds !!!!! Again how would you react if c this was your house ? I really wish I could post photos here as it’s got to be seen to be believed

Peter · 31 January 2023

★★★★★ 1/5

Trustpilot

House delayed by 4 months!!!

House delayed by 4 months! We are homeless!! Due date was Oct/Nov when we reserved back in June. Moved out to a holiday lodge just before Christmas when we were told house would be delayed til end of January. It’s now the end of January and we are now told it’ll be sometime in March! We are still homeless waiting for our home. Promised a call today but still no response from the office. I have bought from 3 builders and never have I come across delay and a lack of care for our welfare as I have with Strata. Once you exchange, they don’t care. Mental health of myself and family are suffering. Big thumbs down so far!

Mrs · 30 January 2023

★★★★★ 5/5

Trustpilot

Virtual Reservation Meeting, Strata Ambition

Just had a virtual reservation meeting with Sheereen, a new process with Strata Homes as we all face challenges of navigating around Covid-19. It has been unfortunate that we have not yet been able to visit the Ambition offices however l have been so impressed with the communication and attention to detail Sheereen and the Strata team have put forward to us. This has made everything so easy and simple knowing that the is always someone (an email away) to answer any questions we might have. The virtual meeting went so well with clarity, detailed info and good explanations to everything on the package by Sheereen. We are due moving into our new home next month and the VIP Lounge has been so helpful detailing every stage of our house as it is being built (step by step updates).Sheereen has been so great, answering all our questions along the journey and even gave us cost saving tips for when we move into our new home next month.

Chris · 4 July 2020

★★★★★ 5/5

Trustpilot

The definition of how house buying should be done...

I reserved my Strata home on the Chesterfield 360 development, all the way back on the very first day properties became available in December 2018. This was when I was first introduced to Charlotte, who walked me through the process of selecting my plot from the plan, answering every question I had, plus completing the initial reservation over a frothy cappuccino.On that day, I was given an estimated completion date of March 2020. Quite a wait - but I knew it would be worth it.Since then, Charlotte has been an ever-present in my life - ringing me every week without fail, providing each and every tiny update I could possibly want to know, or just to catch up and have a chat. I was never left in the dark, and every follow up question I ever had was noted down and answered promptly. She was also there as a friend and reassuring sounding board - even helping to calm my nerves when I thought I'd made a mistake with my options!!! Strata have this process absolutely nailed, whilst somehow also making you feel like like part of the "Strata Family". Nothing is ever too much to ask.As the weeks and months ticked by, I was guided through the every step of the process - from completing my full reservation, to selecting my interior options with Angelica (again over numerous frothy coffees, at the impressive Strata Design Studio / Head Office in Doncaster), and finally completion and move in day. Even with all the upheaval that the COVID crisis unleashed - Strata went the extra mile to get the property completed and ready for move in - March 28th 2020. Hitting the date which they gave me back on day one - fifteen months earlier. Extremely impressive.We have now happily lived in our new Strata home for three months - so this has certainly given enough time to provide a thorough review of the pre and post completion service provided by Strata.Quite simply - the house build and finish quality is exemplary. Credit really does need to go to Ryan and his entire team, as their hard work has not gone unnoticed. I have bought three new-builds in the past by numerous house builders - but the quality of this house puts them to shame. Even after three months, the items on my snagging list have been minimal, of extremely low importance - and yet have all been resolved within days of raising them with the team. The members of the team sent to correct the snagging list items even made the extra effort of surveying each and every room - spotting and correcting items that even I had missed on my list.Again, nothing is too much to ask.So there we have it. I honestly could not recommend Strata highly enough. Purchasing our new house has been an absolute joy - made even more special by the fantastic team they have over at 360. Thank You Strata, and the 360 Team!!! :)

Chris · 3 July 2020

★★★★★ 5/5

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I want to thank Esna Lee so much for…your support

I want to thank Esna Lee so much for all her help and support she’s been outstanding and Would recommend her to everyone I know wanting to buy a new homeEsna skills in customer service and buying of a new home is second to none Take care EsnaGail Green

Gail · 6 March 2020

★★★★★ 1/5

Trustpilot

Shocking…. Poor quality and terrible customer service

Please do not waste your money on such a poor quality home. We moved into the Esteem Estate over a year ago and we’ve had never ending problems. We now need 2 en-suites completely removed and all walls/dorma windows taken out and repaired as no insulation was put in, as well as many other issues. We have mutiple verticals cracks going through the bricks and have an independents surveyor report stating works need to be completed, however Strata refusing to do the work. Customer care manager is shocking and makes promises with other neighbours to do the same work on their properties but not others, on the proviso they don’t tell the other residents. So many repeat issues on our neighbours homes, however instead of checking all homes and trying to rectify, Strata keep quiet and avoid coming out so that they don’t need to complete the work and hope it goes past the 2 years. If you are thinking of purchasing I would recommend visiting some of the other Strata estates and speaking with residents before parting with your money.

Bev · 23 January 2023

★★★★★ 5/5

Trustpilot

Brilliant customer service.

Had a couple of minor issues within the property. Starta arranged for these to be fixed fairly quickly. Jeff arrived on the date arranged. He was very friendly and polite. He explained what he was doing to fix each issue. He even sorted some of the grout in the bathroom that had a bit of paint on that wasn’t on his list. Very professional.

Ash · 15 March 2024

★★★★★ 4/5

Trustpilot

Strata Lavish

We purchased a Strata home on the Lavish development in July 2020 which completed in June 2021.From the beginning we fell in love with the show homes and house layout. Our sales experience was overall positive including our use of the assisted sales scheme for the sale of our old house which went very smoothly. We received regular communication regarding house progress and although our build was delayed by a few months we felt that Strata did everything possible to get our purchase completed before the Government’s stamp duty holiday came to an end. We were however made a couple of promises by the sales office that did not turn out to be correct e.g. triple glazed windows which was disappointing. We were satisfied with personalisation options available although would have preferred that options available to other sites were also available to us, for example premium bathroom upgrades like walk in showers. We also felt that some options could be made available relatively easily that would have made a big difference to us now that we’ve moved in e.g. fitted hand towel rails and toilet roll holders in bathrooms, a kitchen island/breakfast bar and an internal door through to the garage. Our house is beautiful and was finished to a high standard with very few snagging issues. Those we have had have largely been cosmetic and sorted quickly by Rachel. We echo other reviewers’ positive thoughts regarding Barry the maintenance engineer who visited our plot for 2 days to sort all the minor cosmetic issues without petty arguments about the width of cracks in walls. Considering how happy we were with 2 days of his time to fix the majority of our snagging list, we feel that Strata should offer this as standard as it would save a lot of emailing back and forth with customer care. Some snags took longer to resolve e.g. scratched windows and civil engineering related issues.We have lived here 18 months and the street lighting, paths and roads remain unfinished. Significant concerns have been raised by residents regarding this and within a couple of days Strata had arranged for the site to be tidied and within a week we had been informed that completion works will be commencing next week. We are thankful that this is now happening although it is a shame that it took so many complaints to get things moving. Better communication regarding the reasoning for delays and expected timing for works would have been appreciated. Overall we are really pleased with our home and would purchase another Strata property.

Luke · 15 January 2023