Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStrata Ackworth... Ongoing guttering issue and incomplete roads green and community centre
We had ongoing issues since moving in 4 years ago with our guttering. After months of back and forth and multiple visits with it never being resolved I then got a snotty response from customer care to say we were out of warranty and there was nothing they could do despite it being an ongoing issue that was never rectified in the first place.Also on moving in after a few weeks, we started to feel unwell and found out our boiler had been connected up incorrectly and hadn't been capped off and fumes was seeping into our home according to the emergency gas engineer who came out late one night. We didn't even get any sort of apology from them. Not only that we have had 2 homes on the Ackworth estate and the roads on Turnberry avenue are absolutely appalling nearly 10 years on and have never been completed. Nor has the green that was promised and community centre. Strata just packed up and ran which is really poor. No real follow up or response on when the works will be completed. So many people have damaged their cars on a road that for the most part is unusable. Definitely not what you expect from a 5 star builder!
Becci · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotUnfinished & abandoned site in…
Unfinished & abandoned site in Ackworth.Roads are full of pot holes & dangerous. Curbs are a mess, weeds & pavements none existent. Community centre is unfinished & abandoned. The green spaces are a disgrace.This has gone on long enough, the state of this estate is appalling & Strata have disappeared. The council will not adopt the roads due to Strata’s errors & in the meantime unsuspecting residents are left with an unfinished mess of a housing estate. If you are considering a Strata home AVOID!!!
C · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotCowboys and irresponsible practices
Bought my first house in Ackworth Instinct estate, loads of issues with snagging but eventually got sorted.10 years later I am still on the estate in a different house and let me tell you this.They have abandoned Ackworth and left the roads, the green and community center in an abominable state.Turnberry avenue is the main entrance to the site. They intentionally left it unfinished due to heavy gods vehicles being up and down it constantly due to building works (understandable)Strata has seemingly decided they have completed their duties yet Turnberry avenue still has no tarmac on it, the curbs on the corners to woodblock road, seals drive etc have massive blobs of asphalt just to stop cars from getting damaged by the curbs.Some of the pavements are unfinished, the green is covered in stones.The council will not take responsibility until they have completed these works.Jim Wren, if you are still on the board you had better get your act in gear as this estate is one of you're biggest and we're only just getting started
Anton · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotI wish I could give no stars!
I wish I could give no stars!Unfinished jobs should be in the job description to be honest!They've all disappeared and left Ackworth with an Unfinished estate. They've sold all their houses, made their profit and don't care about anything else. The roads are all Unfinished and an Unfinished community centre, even to the point where they've left stones all over the grass which has resulted in windows being smashed when the grass cutters have been!If you're about to buy a Strata house- don't bother! It's an embarrassment having visitors round and they have to dodge the pot holes on the road! Further to this, they build 5 bedroom houses with only room for one car, so the estate is jam packed with cars and an eye sore! Will not go with strata again after this experience.
K · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotElegance, Ackworth
Strata have left our site and still not finished the roads - which makes it hazardous and unsafe to drive on. The public green area is an unfinished mess (the trees are dead, the grass seed was put down over builders rubble without any top soil and there are areas of just weeds and thistles. There’s also unsightly metal fencing around parts of the area implying work is ongoing, but in truth it’s been left like this for months on end)The community centre building is not finished and therefore not usable.The local council is involved as it is such a disgrace. The local MP has raised concerns about it in the House of Commons. I am disappointed and appalled that Strata have built so many houses yet abandoned the site looking like an eyesore.
HG · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotBROKEN PROMISES
It’s honestly as if Strata have just left our development totally unfinished Everyone who comes to my house mentions it, they ask if Strata are still building and are surprised when I say no. You’ve disappeared without finishing the development and continuously providing lacking communications on the matter. We moved here for our first home, and trusted that you would keep your end of the bargain and word. Unfortunately you haven’t and you have broken your word making you totally UNTRUSTWORTHY!It’s a real sad topic to be honest, every time we walk past this vast piece of land that is unused and unfinished and a MESS it’s upsetting.
Rebecca · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 1/5
TrustpilotUnfinished road and community centre after years- ACTION NEEDED
Disgraceful progress made on the community centre, green and main entrance road to the Ackworth development after many YEARS!! Immediate action required to resolve the state of them. Unsightly at best, unsafe in reality and a sign of how much Strata really care. Throw the houses up for a sale. Don’t worry about the parts someone isn’t paying for. But has a daily impact on every resident!! Act now!!! We’re a strong connected community and I’ll be suggesting everyone not only continues to engage with the councillors and MP. But to start taking visible action your future customers can see to make an educated decision whether they want to buy into one of your developments. Review sites like this, social media etc.
Jon · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 5/5
TrustpilotTom & Amy - Ambience
The whole experience buying our new home with Strata at the Ambience Linton has been a pleasure. The quality and service has been top class, we were particularly happy with the after service, Charlotte, Tom and Daz could not do enough to help, we felt valued well looked after. We would and have recommended to friends, top marks from us :)
Thomas · 16 October 2017
Agent replied · 15 June 2024
Hi Tom and Amy,Thank you for your review, I am really glad you're enjoying your new home and I will pass on your lovely comments to the Ambience.Thanks,Natalie
★★★★★ 1/5
TrustpilotAnthem Beverley #mystratastory *1 Experience [Avoid!]
Another month since Strata stated 'Our teams are currently working hard to resolve the issues raised at our Anthem development.'Still no improvement or even a suggestion that remedial works to the roads will take place, namely a large sunken drain cover that has been damaged since approx Oct/Nov 2022, since which has damaged multiple resident, visitor and contractor vehicles. Strata are very good marketeers, encouraging concerned residents and prospective ones that they are 'working hard'. However this could not be further from the truth, no effort has been made to make the site look at least presentable, it is a mess across both Phase 1 and 2. If you want to see a safe site or two look to Bovis or Linden next door, tidy, presentable and somewhat orderly... none of these can be said for Strata. Even their own very nice Seville show home marketing sped-up the team walking near the horrendous road defects across the site. It is interesting they could build yet another show home at record pace isn't it?Sort it out Strata.. It gets boring writing about the same things, and once these issues are eventually fixed I would consider writing a nice review
J · 14 September 2023
Agent replied · 15 June 2024
Hello Jay, Thank you for taking the time to leave a review and for your feedback. We would firstly like to apologise for any inconvenience caused. This matter is currently under investigation with our internal teams and an update will be provided shortly. Many thanks,Strata
★★★★★ 5/5
TrustpilotJen at the Beverley Office was…
Jen at the Beverley Office was extremely helpful from start to finish . Nothing was ever too much and she always promptly replied to any queries / requests I made .
Chris · 4 October 2023
Agent replied · 15 June 2024
Hello Chris, Thank you for taking the time to leave a review. It is fantastic news to hear you had such a great experience with Jen at Anthem, we will be sure to pass on the kind words!Best wishes,Strata
★★★★★ 1/5
TrustpilotHopeless management to complete a development
More delays with completing the Elegance development.After a 'comprehensive' timetable detailing the completion of works schedule was issued just a few months ago at the end of 2023 we have now been advised the work won't be finished for another five months beyond the original estimate.It would appear Strata can't manage customer expectations any better than they can manage a completion of a development that's currently in a really poor state of repair.
Gavin · 16 February 2024
Agent replied · 15 June 2024
Hello,Thank you for taking the time to leave a review and for raising your concerns.We have sent another letter to all residents on Tuesday 13th February, with an updated schedule of works to complete your development. We have been communicating regularly and have been honest and transparent around any challenges we are facing. We are committed to completing these works and apologise for the inconvenience and frustrations the delays have caused.Many thanks,Strata
★★★★★ 5/5
TrustpilotNew build 1 year Maintenance
We’ve been living In our new build for over a year now so it was time to do our maintenance cracks around the house from where it had settled, Jeff came to do this for us, he was very knowledgeable and even filled cracks in from what I’d not even seen myself. He was mess free & also hoovered up at the end of his work :)He also noticed my front door had slightly moved from the settling so he managed to align that back to its position. Great guy would definitely recommend.
Sonya · 6 September 2023
Agent replied · 15 June 2024
Hello Sonya, Thank you for taking the time to leave a review and for your kind words towards Jeff. It is fantastic news to hear that Jeff was knowledgeable and efficient. Best wishes,Strata
★★★★★ 5/5
TrustpilotJane has been amazing from the start of…
Jane has been amazing from the start of the process, form a warm welcome when we first walked in to explaining every intricate detail of the homes on offer on the development. Jane is a credit to Strata we look forward to the rest of our home buying process with Strata and Jane. Many thanks
Andre · 30 July 2020
Agent replied · 15 June 2024
Hi AndreThat's great news! I am so glad that Jane helped to make your experience such a fantastic one. Wishing you all the best for the future in your new home,ThanksNatalie
★★★★★ 1/5
TrustpilotSince my last review the experience is…
Since my last review the experience is even worse. Constant stream of construction vehicles driving past, unsociable hours waking people up. Main road of the estate closed indefinitely because the builders couldn't be bothered to finish the road. Bins have to now be carried over 100 meters to allow bin lorry to collectMaintenance charges that were not disclosed and worse deliberately ommited from conversation at purchase miraculously now appearing.Snags not fixed or completely bodged and now strata was their hands or become completely uncontactableDo not buy
Dan · 30 August 2023
Agent replied · 15 June 2024
Good afternoon Dan,Thank you for taking the time to leave a review and for your constructive feedback. We are sincerely sorry to hear of your disappointment, this is never our intention. Please be assured that the team are aware of the issues raised regarding our Kudos development and are currently working hard to resolve these. Many thanks,Strata
★★★★★ 5/5
TrustpilotStrata aftercare
Both Jeff & Malc were very professional and polite. They took the time to explain the procedure of replacing the damaged back door with a new frame and door. All the while the work area was kept clean and tidy. Our whole experience with Strata has been excellent from day one.
Philip · 5 June 2024
★★★★★ 5/5
TrustpilotGreat customer service.
Jeff is a credit to Strata, he goes above and beyond for the customer. He is friendly, professional and completes work to a high standard. He respects your home and tidies up properly afterwards. Thank you Jeff.
Beverley · 4 April 2023
Agent replied · 15 June 2024
Good morning Beverley, Thank you for taking the time to leave a review. It is fantastic news to hear that Jeff has gone above and beyond for you. We wish you many more happy memories in your home.Best wishes,Strata
★★★★★ 5/5
TrustpilotMalc Tall identified few issues and…
Malc Tall identified few issues and sorted most of them. He promised to return to paint the unfinished job. Excellent workmanship. Many thanks Malc.
Sanjay · 24 February 2024
Agent replied · 15 June 2024
Hi Sanjay, Really glad to hear Malc did a great job on your home, thanks for sharing!Many thanks,Strata
★★★★★ 1/5
TrustpilotANTHEM- BEVERLEY - Awful roads and site safety/tidiness but great home and neighbours
It has been not far from a month since Strata informed myself and another resident that they were 'escalating' and 'investigating' the issues raised.So far there has been zero improvement or works done to the road surfaces, resulting in noise and disruption to residents.I know one resident in taking the issue to the local MP, another has had a meeting on-site with a local councillor who was dismayed at the mess and issues this is causing residents/customers.I encourage people to visit the site and look at the potholes, metal plates in the road and raised drains that exceed the safe allowable limits.It is evident that Strata do not care, so I will be making my own escalation to my MP also.
J · 9 August 2023
Agent replied · 15 June 2024
Good afternoon,Thank you for taking the time to leave a review and for your feedback towards our Anthem development. We would firstly like to sincerely apologise for any inconvenience caused, this is never our intention and it is important to us that these issues are resolved efficiently. Our teams are currently working hard to resolve the issues raised at our Anthem development. Many thanks,Strata
★★★★★ 5/5
TrustpilotExcellent customer service.
Excellent customer service.Betty was brilliant and helpful. Would definitely recommend strata.
Adebisi · 5 October 2024
Agent replied · 28 December 2024
Hi Adebisi, Thank you so much for taking the time to leave this review, we'll be sure to pass on your lovely words to Betty.
★★★★★ 5/5
TrustpilotStrata Review
I am writing to express my utmost appreciation for Natalie, the Experience Manager at Strata, who provided exceptional service throughout my home buying process.Natalie's diligent, approachable, and professional demeanor was truly refreshing. Her comprehensive knowledge, swift responses, and her genuine empathy have left an indelible impression on my home buying experience.Natalie's commitment to exceeding client expectations is commendable. She navigated me through complex processes, ensuring my needs were always prioritized, making the entire experience not just manageable, but enjoyable.Thank you, Natalie, for enhancing my home buying experience.Best Regards,
Cassius · 2 August 2023
Agent replied · 15 June 2024
Good afternoon Cassius, Thank you for taking the time to leave a review, we really appreciate it! We are absolutely delighted to hear that you have had such a brilliant experience with Natalie whilst buying your beautiful home.We wish you all the best for the future. Many thanks,Strata
★★★★★ 5/5
TrustpilotBarry is a top professional
Barry is such a great professional. Patient and well detailed in doing his job - He goes over and above.
Paul · 29 April 2024
Agent replied · 15 June 2024
Hi Paul, thanks so much for sharing your great experience with Barry, we're so glad to hear he always goes over and above!Many thanks,Strata
★★★★★ 1/5
TrustpilotA year on since my last review...
A year on since my last review and absolutely nothing has changed and the site has become worse. I now have a large storage compound on my doorstep, I can't even park outside my own house! Bear in mind my house was built in 2019, it's now 2023!! loud workers outside my house at 7:30 every morning including weekends, swearing, shouting, driving around in diggers whilst on mobile phones and wearing no PPE, blocking our road with abandoned machinery and making a complete mess of our streets. Strata are an absolute discrgrace and vile organisation, I would be embarrassed to work for them. Zero respect for any of the residents, and still no communication from them what so ever!!
Dan · 31 July 2023
Agent replied · 15 June 2024
Good morning Dan, Thank you for taking the time to leave a review. Please be assured that the Strata teams are aware of the issues raised regarding our Kudos development and we are currently working hard to ensure these issues are rectified shortly. We apologise for any inconvenience caused, this is never our intention.Many thanks,Strata
★★★★★ 1/5
TrustpilotPoor Ackworth site.
We have been on the Ackworth site for 10 years now and have had to put up with lorries and damage due to these on the roads, now strata think they can just leave the site what the call finished with poor drainage, rubbish roads, illegal height kerbs and an unfinished community centre. Come back and finish the work you have started before moving on to make more money from unsuspecting people like us in Ackworth. Very poor.
Stephen · 20 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 5/5
TrustpilotJust about to move into Attitude, Whitkirk
Just about to move into Attitude at Whitkirk. Karen is amazing, lovely lady, she works tirelessly to ensure everything is clear and understood and helps with every aspect of the process. Jim and Joe are great guys to have on site. Can’t say enough about them, just looking forward to a pleasant transition as we move in.
NEIL · 5 April 2019
Agent replied · 15 June 2024
Hi NeilThank for your review, it's great to hear that you've had an amazing experience thanks to Karen, Jim, Joe and the Attitude team. They will be thrilled to hear that they helped make your buying experience such a positive one. Good luck with the move, let us know how you get on!Many thanksNatalie
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