Trusted Agent profile Β· Bognor Regis
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136 reviews across 1 platform
The Estate Office, Alma Place, 11 Lennox Street, Bognor Regis, PO21 1LZ, PO21 1LZ
Part of PS&B, see every office.
PS&B's office in Bognor Regis, at The Estate Office, is rated 4.2 out of 5 across 136 reviews on 1 platform, including 136 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. PS&B Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bognor Regis.
Every review we hold for the Bognor Regis office, from every platform, shown as written. First names only.
1/5
GoogleI have visited your Bognor Regis office three times over the past two weeks, during the stated opening hours, but unfortunately, the office was closed each time. I have also tried calling, but I havenβt been able to get through. Is there any issue with the office? Is there another way to contact you regarding a property rental? I would appreciate an update. Thank you.
5/5
GoogleVery good service and communication. On the ball at all times. Nichola, Emma, Sarah, Helen and Dana were very helpful.
Thank you for the kind comments
5/5
GoogleI have been in my current property for almost 4 months now and I just wanted to say how impressed I am with how things have gone so far and with the 4 members of staff that I have had direct dealings with. Things obviously began by viewing the property and this was carried out with Helen. After the initial viewing, she kept me up to date on progress, whilst also contacting me when necessary for some further information. Once I had been advised as to my offer success, Sarah was then my next point of contact in dealing directly with the application/ referencing side. Again, I had constant contact and updates from her and this also included April, who assisted her with various matters. This part of the process was eventually concluded and I received the keys, plus a lot of relevant documents. Once in my home, there have been some various maintenance issues, which I have had to pass through to the Agents and these have been dealt with by Nichola. Usually within a few hours I have received an email acknowledging the issue and she always confirms that once the landlord has agreed to any work, I should hear from the contractor. And this has always been the case to date. So overall, I am very impressed with all of the staff and contractors they use. Always very helpful, polite and keeping me updated as much as they can. Thank you
Thank you for the kind comments. I will ensure that this is fed back to the team. Kind Regards Michael Barber (Director)
1/5
GoogleWe are owners and landlords of a flat in a building which this company are the managing agents. They took over the management last year and immediately more than doubled the service charges. Communication is very poor. Unanswered emails etc. Difficulty in paying service charges. No confirmation that it was actually received. Relieved that they are no longer going to manage our property.
5/5
GoogleI would like to thank Coral, Emma, ββNicola and Helen for their help with the apartment, they were very helpful and polite πβΊοΈ β¦
Hello Veronika, thank you for your kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleA massive thank you to Emma , Helen , Coral and Nichola , for help and support . I had an amazing experience with PS&B . They was very understanding , friendly and gave excellent customer service. ;)
Hello Donata, thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleGreat to work with the team at PS&B Bognor, covering their property inventories. Sarah, Emma, Helen, Nichola & Dana all make it seamless when accessing the properties to inspect and ensure we have the correct keys/fobs. We couldn't ask for better teamwork from them, and they're one of our favourites to work with!
Hello Howard, thank you for the kind review i will feed this back to the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleThank you to your team Emma, ββSarah, Dana, Nicola and Helen. I am very happy for your help, everything was done very quickly, it was a pleasure to work with you, you took the time and an hour!!! The apartment is very comfortable, it is pleasant to live in it! I recommend it to everyone!!!
Hello Cbetnaha, thank you for kind feedback, I will pass to the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleAmazing property maintenance team always so helpful when i call for anything things are done straight away. Thank you to Sarah Guinn, Jo Lock and especially to Sarah the property manager such a cheerful woman thanks for all your help the other day i really appreciate it π β¦
Hello Mariyana, Thank you for kind comments I will feed this back to the team. Kind Regards Michael Barber (Director)
5/5
GooglePS & B manage the Apartment block we live in.Jo Lock and Sara Guinn are two amazing ladies.You give them a problem or issue they get it sorted straight away.Nothing is too much trouble.They keep us informed and provide updates when needed.They are both a joy to deal with.I donβt know what we would do without them.Thank You Jo and Sara for all your help and hard work.It is very much appreciated.
Hello Sandra, thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleA big thankyou to Sarah, Helen, Nichola, Emma and Coral, for all of the help and support that they gave to my wife and I and for the professional handling of the letting of our property. We have shared a long standing relationship with the lettings team at PS&B commencing under Karen Bakers stewardship. Our years of letting property has come to an end - however should this change, we wouldn't think twice about engaging the services of the Bognor Regis team again. Best wishes to all.
Hello Kev, Thank you for these comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleThank you for all your help. It was a struggle with other agencies. But you have been great and always helpful and quick to respond to any questions. I am very grateful to the whole team that took part in this together Emma, Sarah, Dana Nichola and Helen thank you very much!!!
Hello Victor, thank you for the kind review i will feed this back to the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleWe have never had any problems renting with PS&B over the 13yrs we have been with them.We are very happy living here.This wouldnt have happened without the help we were given from Emma,Sarah,Dana,Nichola and Helen.If we ever get a problem then they are always there for us πRegards Ewa & Jason β¦
Hello Ewa, thank you for the kine review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleCoral, Emma, Nichola and Helen were extremely helping, throughout the whole process of renting the garage. Any questions I asked were promptly answered, nothing was too much trouble for them.
Hello Colin, that you for the 5* review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleA big thank you to Helen and Nichola of PS&B who have been very professional at dealing with any issues that have arisen with my mother's tenure of a flat over the many years. Also, a quick shout out to Roy who does a sterling job looking after the blocks of flats. All in all, a great service, thanks again.
Thank you for the kind comments I will forward to the team. Kind Regards Michael Barber (Director)
4/5
GoogleCora Helen Emma and Nichola were excellent. Professional, proficient, friendly and responded quickly to any e mail/ phone queries we may have had during our rental time with them. Would recommend this Agencyβ¦.
Hello Sally, Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleWant to say many thanks to Coral, Lily, Helen, Nichola and Sarah! Helped me and my daughter to rent our first flat in UK. Doesnβt matter how many times we was coming to the office with our problems or questions they was always friendly. Highly recommend
Thank you for the kind review. Kind Regards Michael Barber (Director)
1/5
GoogleIf you are considering using this company Iβd seriously rethink it . Overcharging for maintenance, when itβs not done , never answer phones or emails . Generally rude staff , just not convinced they know what they are doing . Will never use them again.
Hello Caroline, I am sorry you have had a bad experience with PS&B. If you would like to contact myself on michaelb@psandb.co.uk I can try and help you. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleNever rent from this agent. I rented a flat that was not up to basic standard living conditions. Mould covered by fresh paint that flaked 2 weeks after moving in. The mould ruined my bed and new bedside tables. Inadequate heating and general conditions (door frame coming away from the wall to the balcony, broken tiolet seat they were incapable of fixing or replacing, oven was thick with dirt and grease and the list goes on). All they say is I will speak to the Landlord. They took no responsibility of letting a flat in poor conditions. Compensation (if you call it that) was minimal. Granted I was offered to end tenacy early but I was in the middle of buying a property and didn't want to move 3 times in 6 months. I was made to feel I was asking too much from them. I had to push to get decent heating in the flat, they never provided me with a heater whilst I waited. I also had to push for access to a the hot water tank switch to be moved, when someone finally managed to tell me that it was located in the loft. I had to pay for heating the tank for ~2months before they took action. They even charged me 2 days rent for handing back the keys 2 days after rent was due. Money grabbing company that do not care. My partners health suffered willing in such damp conditions. I'd never rent from them and would never recommend them. Sorry to those who have had good experiences but my experience was horrendous.
Hello Clare, I apologize that you had a bad experience with PS&B this is very unusual, my email if you would like to discuss is michaelb@psandb.co.uk. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleWe recently rented a property for 9 months managed by PSandB Bognor branch. From the time my wife and I viewed the property to the end of the short tenancy we cannot fault the professional, attentive and kind attention the staff gave us. Many thanks to Helen, Nicola, April, Sarah, Coral and Michelle.PositiveResponsiveness, Professionalism
Thank you for your kind comments, I will ensure that this is fed back to the team, Kind Regards Michael Barber (Director)
1/5
GoogleAvoid this lot the Plague. Asked to see a one bed flat. Iβm a single dad whose kids will stay 1/2 nights a week depending on where I work. Was told I have to find a 2 bed place which I simply canβt afford. Especially as most landlords wonβt accept people whose incomes include universal credit. Honestly charge ridiculous rent, and then expect people to have wages that arenβt realistic. So according to this Agent in order to rent a place I can afford Iβll have to not have access to my kids. Disgusting treatment.
Hello Adam, Thank you for reaching out to us. It would be better to take this off line and as understand we have communicated the reasons. If you would like to email me on michaelb@psandb.co.uk Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleThank you Sarah, Coral, Lily, Nichola and Helen for all you have done for us. You have been fantastic all the way through. Highly recommended from me. I have already sent family and friends to see you all
Hello Ninja. Thank you for the kind comments I will feed these back to the team. Kind Regards Michael Barber (Director)
5/5
GoogleAlways on hand to help out and were very supportive of all circumstances. Rented more than one property and never had any issues. Dealt with Nichola , Helen, Coral, Lily and Sarah. All were more than happy to provide help and support. Would definitely recommend using them.
Thank you for the kind comments. Kind Regards Michael Barber (Dircetor)
5/5
GoogleBest agency can rent the house I lived in, and I want to thank also great employees have always supported us I want to thank you very much for the... Nichola, Emma, Hele and Carol
Hello Rafael. Thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
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Tell us what you need and we'll put you in touch. PS&B Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bognor Regis.
