Trusted Agent profile · Bognor Regis

King and Chasemore Lettings Bognor Regis reviews

4.3

★★★★★ Great

107 reviews across 2 platforms

18 Station Road, Bognor Regis, PO21 1QE

King and Chasemore Lettings's office in Bognor Regis, at 18 Station Road, is rated 4.3 out of 5 across 107 reviews on two platforms, including 90 Google reviews rated 4.8.

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4.8 / 5

90

Reviews on Google

This office

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17

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bognor Regis office, from every platform, shown as written. First names only.

5/5

Google

⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic service from King & Chasemore in Bognor Regis. From start to finish, the team were professional, friendly, and incredibly knowledgeable. They kept me fully informed throughout the whole process and were always quick to respond to any questions or concerns. Their local knowledge really shows, and they went above and beyond to make everything smooth and stress-free. I felt genuinely looked after and would not hesitate to recommend them to anyone looking to buy or sell in the area. A top-class estate agency with a great team Thank you!

Jamie · 19 December 2025

Agent replied · 26 December 2025

Thank you for your kind words! We are thrilled to hear that you had an exceptional experience with our team at King & Chasemore. Our goal is to provide top-notch service and make the buying or selling process as smooth and stress-free as possible. Your recommendation means a lot to us. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We have used King & Chasemore a few times. They are always professional and so helpful, it took a while but we got there in the end. They were so great when I needed additional help with the flat also. Thank you guys, really appreciate all your hard work.

Jo · 11 August 2026

Agent replied · 11 October 2026

Thank you for your kind words! We are thrilled to hear that we were able to provide you with professional and helpful service. It was our pleasure to assist you and we are glad we could meet your needs. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I have been dealing with Harry from the Bognor Branch .I have found him to be very professional and very proactive to assist myself in really wanted to sale my property .He has been updated me on a regular basis and a keen person who really go above and beyond for their clients .I feel he deserves a bigger pay rise as he is an asset to his company thanks again for all your hard work .If i was selling again i would be using your services again

Kevin · 12 December 2025

Agent replied · 26 December 2025

Thank you so much for your kind words! We are thrilled to hear that Harry provided such excellent service and went above and beyond for you. We agree that he is an asset to our company and we will definitely pass along your praise to him. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

While looking for replacement tenants for my rental property, Chané was exceptionally engaged and reactive with getting the property marketed and viewed. She provided timely feedback throughout the process, and I wouldn't hesitate to contact her again should the need arise in the future.

Ant · 11 September 2026

Agent replied · 11 October 2026

Thank you for your wonderful 5* review! We are so happy to hear that Chané provided exceptional service in helping you find replacement tenants for your rental property. We take pride in our team's responsiveness and dedication to providing timely feedback. Kind regards, Lucy, Customer Feedback and Support Team

2/5

Trustpilot

We have rented a 4 bedroom re renovated…

We have rented a 4 bedroom re renovated cottage from them. The way the property was presented and what we got went in a misleading direction. EPC: B / C Last update 2019 This was one of the coldest houses we ever lived! No floor insulation the carpet was on floorboards! Two winters freeze to death! The storage heaters did not performed and the underfloor heating was so expensive £500 pm so unaffordable! Gaps in the patio door lost heat we only could sit in the house with blankets. Reported the patio-door gap from day one nothing was happening until end of second winter. There was a wood burner totally useless just polluting the air and the room was cold as soon the fire stopped. The wood burner totally useless however they insisted to clean it which cost £45. Our chimney man said it has not been cleaned for some years! The landlady said we cleaned it so totally untrustworthy! K&C did not told us that the landlady lives next door with her barking dog! It’s nice to given the choice if I want to live next to a nosey landlady! No pets allowed for us by the way! In the summer the fumes of petrol comes from the A27 it stinks so can’t sit in the garden. There are neighbours burning grass in their garden midweek the smoke was unbearable. In Falmer that’s ok smoke away! We had rats in the attic not just one a nest so pest control came it took two rounds to kill them. The wood lice upstairs was madness they came from everywhere pipes, gaps shower drains or roof in the bed, curtains, walls never seen anything like it! Harmless insects but unpleasant! Check-in report: Agent gave us the key and check in report was left basically do it yourself. The garden front and back was redone by a landscape gardener. I always keep the garden tidy never had any issues or problems with the deposit. This landlady wanted it back as received. She kept £300 from the deposit no clear answer for what messing us about. The front garden is a gravel parking nothing to look at! The two years of living there was a nightmare, financially draining and ripped off! Only one house inspection and that was poor too. Will never use this agency again! Why? Check out process with Countrywide topped it. No wonder they have 90% one star reviews read it! No negation skills no professionalism I am shocked how countrywide can survive as a business👎🏻

Consumer · 25 June 2025

5/5

Google

I had a really good experience working with Chané. From the first moment we spoke, she was professional, kind, and always easy to reach. She kept me updated at every step and made the whole process very simple for me. What impressed me most was how quickly everything happened: my property was let in such a short time, and she still managed to find the right tenants. I felt that she genuinely cared about doing things properly and making sure both sides were happy. It’s not easy to find someone who communicates well and gets things done efficiently, but Chané did exactly that. I’m very grateful for her help and would happily recommend her to anyone looking to let their property

Herick · 16 November 2025

Agent replied · 16 April 2026

Thank you for the wonderful review! We are thrilled to hear about your positive experience working with Chané. She truly goes above and beyond to ensure her clients are satisfied. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Great experience with letting a…

Great experience with letting a property previously managed by another agent.There was a substantial amount of repairs needed pre-letting, and Stephanie and the team arranged everything before a successful letting

Raymond · 4 August 2026

5/5

Google

Chane was amazing all the way through really helped us get in to a new home was always there to help or answer questions we had and was easy to talk to and make us feel a bit better in a stressful time

Bufu · 16 April 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

5-Star Review for Chané at King & Chasemore We cannot recommend Chané highly enough for her incredible support during our search for a rental property. From the very beginning, she was professional, knowledgeable, and genuinely committed to helping us find the perfect home. Chané’s communication was outstanding, she kept us informed every step of the way, responded promptly to all our questions, and provided valuable insights about current market conditions. Her expertise made the entire process smooth and stress-free. What truly sets Chané apart is her willingness to go the extra mile for her clients. Not only did she assist us with our rental needs, but when we mentioned the possibility of buying in the future, she immediately connected us with King & Chasemore’s in-house mortgage advisor for a free consultation. This level of care and attention shows how much she values her clients’ long-term needs. Thanks to Chané, we feel completely looked after and will absolutely be returning to King & Chasemore for any future property needs. If you’re looking for an agent who is responsive, well-informed, and genuinely supportive, Chané is the one to work with! Thank you, Chané, you’ve been amazing!⭐⭐⭐⭐⭐

Megan · 16 August 2025

Agent replied · 16 April 2026

Thank you so much for your glowing 5-star review, we are delighted to hear that Chané provided you with exceptional support during your rental property search. We take pride in our agents' knowledge and dedication to our clients' needs, and it's fantastic to hear that Chané went above and beyond to assist you. Our team at King & Chasemore looks forward to working with you in the future for any of your property needs. Thank you for choosing us, and thank you, Chané, for being an amazing agent! ⭐⭐⭐⭐⭐ Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Nikki was extremely professional from the get go. She was very informative when showing us the house in a friendly yet professional manner and gave us plenty of time to view; there was no sense of being rushed. All through the purchase process she has been very helpful and also very understanding when there was a hiccup our end - which was not local to Bognor Regis. If Nikki wasn't available Ed was also extremely helpful and knew where we were in the process. All in all an excellent experience and I would recommend this branch to anyone locally aiming to sell their property.

Judith · 16 April 2023

Agent replied · 17 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Harry was a delight to work with. Very helpful and very happy that I have found the right property

Billy · 26 November 2025

Agent replied · 26 December 2025

Thank you for your kind words, it was a pleasure working with you, Harry! We're thrilled to have helped you find the perfect property. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Chane is just brilliant. Very professional, kind and helpful. A real bonus for King and Chasemore lettings. Many thanks.

Sian · 26 November 2025

Agent replied · 26 December 2025

Thank you so much for your kind words! We are thrilled to hear that Chane has exceeded your expectations and has been a valuable asset to your experience with King and Chasemore lettings. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

King and Chasemore have been fantastic estate agents. They sold my property within just five days of it going on the market, which exceeded my expectations. The staff were friendly and professional and kept me fully updated throughout the entire process. I would highly recommend them to anyone looking to sell their home.

Emma · 16 February 2026

Agent replied · 16 April 2026

"Thank you for the glowing review! It was our pleasure to help you sell your property quickly and smoothly. Our team takes pride in keeping our clients informed every step of the way. We appreciate your trust and recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Nothing was too much bother for Nikki. We were moving a distance but each time we viewed it was done to our convenience which was much appreciated. I would highly recommend Nikki and her team.

Jane · 16 April 2025

Agent replied · 24 October 2024

Thank you Jane for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Chané was amazing from the get go. She made the process as easy as it could possibly be with renting a property. She took her time to explain everything at lengths and I am really grateful for all her help. Andy’s too. Would always recommend king and chasemore.

Morgan · 19 March 2026

Agent replied · 16 April 2026

Thank you for the glowing review! We're thrilled to hear that Chané made the renting process easy for you and took the time to explain everything. We'll be sure to pass along your gratitude to Chané and Andy. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Nikki, Gemma & James were professional and personable. I felt confident in the advice they gave me, regarding the sale of my house. If ever I felt overwhelmed or had queries, throughout the process, they were there for me. Nothing was ever too much trouble. I can highly recommend the Team at King & Chasemore, Bognor Regis, branch.

JUNE · 16 April 2024

Agent replied · 17 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

I found Harry Moseley and Rebecca Turner very amiable and professional in their conduct. It made the property viewing experience all the more enjoyable and informative.

Eveline · 11 August 2026

Agent replied · 11 October 2026

Thank you for your kind words! Harry and Rebecca are top-notch professionals who make sure all our customers have a positive and informative property viewing experience. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

A Game-Changing Experience with Chane at King & Chasemore In an industry often criticized for lackluster service, working with Chane at King & Chasemore has been nothing short of transformative. Chane doesn’t just manage the process, she optimizes it, taking notice of every detail, acting with precision and decisiveness, and most importantly, placing the homeowner’s best interests at the core of every decision. Her ability to navigate the complexities of the property market with both professionalism and genuine care is a refreshing anomaly. It’s rare to find an estate agent who balances speed and strategy so effortlessly. Having experienced this exceptional standard of service, I’m not just satisfied, I’m thrilled with my choice. King & Chasemore, through Chane, has set a new benchmark for estate agency. I’ll undoubtedly continue this partnership and recommend it to anyone seeking an estate agent who delivers beyond expectations

Back · 16 April 2025

Agent replied · 23 December 2024

Thank you so much for your glowing 5* review! We're thrilled to hear about your game-changing experience with Chane at King & Chasemore. Your kind words truly mean a lot to us, and we're delighted to have set a new benchmark for you. Best regards, Lucy, Customer Relations Team

5/5

Google

Firstly I would like to thank Nikki and Ed for the help in selling our family home, Ed came and did the first lot of paperwork and then Nikki took over and I can tell you it was stress free it took three months to sell. The team were friendly and very helpful I would recommend these to anyone who is wishing to sell there home.5 huge stars

Claire · 16 April 2023

Agent replied · 17 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Extremely poor service and complete lack of professionalism.

An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service. That complaint was also ignored. If this is how King & Chasemore treat prospective vendors at the very first stage, it raises serious concerns about how they would handle an actual sale. Basic courtesy, communication, and accountability appear to be missing entirely. I would strongly advise anyone considering using this branch to think twice. Estate agents are entrusted with people’s most valuable assets, being unable to even send a valuation or respond to a complaint is simply unacceptable.

AC · 26 January 2026

3/5

Trustpilot

The agents don't "manage the properties" and therefore literally don't know anything about them

I don't know if this is common in the UK but I find it quite appalling: I had a viewing a few days ago for a flat in Brighton. The agent could not answer a single question (for example, when I asked about the EPC rating or asked if the intercom was in working order.) The property itself was okay, but it was clearly in need of some renovation (like painting a patch on the bedroom wall.) However, nothing seemed to work. The exhaust hood above the cooker didn't work, neither did the light, which the agent didn't seem bothered about. They apparently "don't manage the properties" and it's the landlord's responsibility but... don't they WANT the prospective tenants to WANT to rent the place?! Wouldn't it be more effective to check a property when it goes onto the market first and take note of all the things that need to be done, and tell the landlord to take care of it before the viewings? So weird. This clearly doesn't make me wanna live there!! They'd have a much better chance at renting if they were more thorough with inspections (if they even do any.) Why would I wanna move into a flat where stuff hasn't been properly looked at, and get the landlord to fix stuff AFTER I've moved in? Doesn't make sense to me.

Ava · 14 January 2026

5/5

Google

Harry Thank you for your excellent professional service and support also your team I can’t remember everyone name thank you to Rebeca Robin very supportive

นางสาวสุภาพ · 26 March 2025

Agent replied · 18 May 2025

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

4/5

Google

We have recently rented out a property in Bognor Regis. We had excellent service from King & Chasemore. Thank you to Shane - great job.

Stefano · 19 March 2025

Agent replied · 25 May 2025

Hello Stefano, Thank you for sharing your experience with us! We're delighted to hear that you received excellent service from Shane and the team at King & Chasemore in Bognor Regis. If you have any further feedback or need assistance, please feel free to reach out. Best regards, Lucy, Customer Relations Team

5/5

Google

Quick proffesional service with guidance and advice through out the whole process. Chané and the team were very friendly and supportive regarding any issues I may have had, big or small. Communication was crystal clear!

Jordan · 26 March 2026

Agent replied · 16 April 2026

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our team. It was our pleasure to provide you with professional service and we are always here to offer guidance and support. Kind regards, Lucy, Customer Feedback and Support Team

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