Every review we hold for the Bognor Regis office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPurchased a property that Clarkes…
Purchased a property that Clarkes Estates were advertising, Paul and the team were super helpful & nothing was too small - even having a third viewing to measure an alcove, Paul was still able to have someone come out to us.Speaking to the team on the phone everyone seems lovely, the phones are always answered pretty quickly and if your estate agent is out the office then any of the other guys seemed really happy to help.Nothing bad to say - brilliant service - 10/10.
Charlie · 26 March 2021
Agent replied · 23 August 2024
Thank you for the review Charlie! Paul
★★★★★ 5/5
TrustpilotI bought a property from Clarkes Estate
I bought a property from Clarkes Estate Agent through Jay, The buying process went longer than expected and nearly pulled out of the deal due to the Council £20k expected bill. Jay was very professional and spent time to get me all the necessary information to allow me to make an informed decision. I will definitely use them again
Ijebu · 23 February 2025
★★★★★ 1/5
TrustpilotMy partner and I are first time buyers…
My partner and I are first time buyers and we have dealt with many estate agents during our property hunt who have always shown the upmost respect and courtesy. After all, we’re the customers. Our first dealing with Clarkes has resulted in absolutely disgraceful customer service, not to mention that we are dealing with a Director of this company who should be showing an example to many employees and customers alike. The person in question was rude from the start. Extremely pushy, trying to manipulate my partner as if she’s an easy target and ultimately disrespecting us. We are young first time buyers, we’re not experts in the field, we are the ones with your pay check and ultimately, you need us to keep your job (customers). He sounded desperate and scared, and in such unknown times in which the property market is clearly unstable, I would expect a little more care to be taken with customers, especially first time buyers. From a Director of a reputable Estate Agents I did not expect such immaturity and arrogance. Plus the audacity to claim that the property market is, and I quote, “exploding”. We are looking to get in multiple years of debt so that we can land our dream home and start a our lives together and all you are concerned about is a sale.As I can’t attach photos, here is the transcript of the email:“[Partners name] this is ok with me, however I now have concerns about both your intentions and if we arrange this, your viewing being cancelled when the property is sold to another party. Is this really what you want to do? ... you want to push it off by somewhere between 2-4 weeks? Right when market activity is exploding?This seems somewhat at odds with an excited purchaser who wants to buy a property.Please just level with me [Partners name] …. Do you want to take this further? If so, you need to find a way to be viewing it in the next day or so, placing and offer and getting solicitors working on a purchase early next week. Pushing this off until June is somewhat pointless. What’s the picture please?Paul”
Dan · 19 May 2020
Agent replied · 23 August 2024
I am sorry that you feel the way that you do. I have re-watched the zoom recording of the online viewing that you attended with your partner, re-read my e-mail and disagree with your comments; Strongly, fully and entirely. As an estate agent I am engaged and paid by the seller who is my client. As a prospective buyer you are not my client and do not pay me a fee. I do have a duty of care towards you and of course, today's buyers are my clients tomorrow. Nevertheless, my obligation is to act in the best interests of the vendor. Whilst we operate under lockdown, I have an extra obligation to establish which viewers are serious buyers and which ones are not. Accordingly, following the virtual viewing, you have been actively encouraged to physically view the property. You subsequently booked to do so, via email. You then requested to delay that viewing. None of this is unusual. What is unusual, is that having told me that you are serious buyers, who are ready to go, your dates to rebook the viewing are 3 and 4 weeks away. For the avoidance of any doubt, I have interpreted this as a lack of strong interest in the property. My email to you sought to bring clarity to your intentions. I have no problem with you not wishing to physically view and/or having concerns about Covid19. However, my job is to find my vendor a buyer and to establish if you have a genuine interest in the property. When I stated in my email that market activity is 'exploding' since lockdown was partly lifted, that has been my personal experience. It is borne out by these independent reports from the highly respected Knight Frank (https://www.landlordtoday.co.uk/breaking-news/2020/5/knight-frank-sees-online-property-enquiries-hit-12-month-high) and this weeks' industry survey data (https://propertyindustryeye.com/home-mover-demand-explodes-as-lockdown-eases-sentiment-tracker/). The word 'exploding is used by both. If you wish to view when the time is ready, and the property remains unsold and available, feel free to contact one of my colleagues 4 or 5 days beforehand to re-book. You have publicly called me out as pushy, manipulative, disrespectful, desperate, scared, and immature. These are mighty strong words, simply because I have asked you for clarity of your intentions. This is just completely inappropriate conduct and I call upon you to withdraw them and delete your 'review'. Paul Clarke, Director, Clarkes Estates
★★★★★ 4/5
Trustpilot5* Lettings Team
Being with Clarkes as tenants for 5 years now they have always been extremely helpful. With a recent move they helped us from our section 21, right through to moving into a new property, all within a short space of time. Thank you Lettings!
Hannah · 11 March 2024
Agent replied · 23 August 2024
Thank you for the share and saying so Hannah!kind RegardsPaul
★★★★★ 3/5
TrustpilotBeware of this Estate Agent
There were three issues in my dealings with this Company:-1:- The friction of the process of Clarke's letting a Landlord's property is 'Referencing'. it appears to be endemic with the property Letting business locally - the Estate agents set a series of income related criteria that ensure that only middle class and above earners are readily accepted - an illegal form of discrimination. The additional cost and stress involved with people on fixed lower incomes is a needless waste of these peoples money with the additional stress of undergoing means testing and investigation by another agency. Pensioners on a fixed income but with lower cost of living expenses are treated as unacceptable Lessees unless they can provide exaggerated references at their own cost. 2:- The Estate agent changed the monthly rent of the property [increased £25 per month from the advert] during the negotiations in a 'dutch auction' between potential lessee's.3:- The general fee structure considering that Landlord and Lessee are both charged is excessive.Clarke's staff working with Lessee's are all polite, helpful and well mannered. It is the principals of the executives of the organisation that should be reviewed.
Anthony · 21 October 2017
Agent replied · 23 August 2024
Dear Anthony,Thank you for taking the time and trouble to post a review. I am sorry that you were not entirely happy with the process of letting through Clarkes and I thought that the least I could do was to respond as the Managing Director, who is responsible for the business and its policies.It is of course essential for landlords to check references for their prospective tenants to make sure that the rent is affordable - and to offer where required rent guarantee cover. Clarkes use an independent, external company to carry out the referencing checks to avoid any suggestion of bias and to keep information confidential. The external agency we have chosen use well established industry benchmarks to assess affordability and make a 'recommendation' to Clarkes and our landlords whether a tenant can be deemed to have 'passed' referencing okay.Clarkes believe that it is right that a fair proportion of the costs of referencing, administration and advice should be borne by the tenant and our fees are again very much in line with the market as a whole. The Government has expressed the view that theses costs should be the responsibility of the landlord and legislation is expected, which we will of course comply with at the appropriate time. However, our stance is very much in line with 99% of the property industry. I think our landlord clients would almost universally support our position. No-one wants to pay, but the job of referencing and tenancy administration still needs to be done.Thank you for the positive comments you have made about our lettings team. That is much appreciated and I will ensure that they see your review.I do appreciate you taking the time to post a review and I read all reviews personally to make sure I hear what our customers are saying - and take action where appropriate.Best regards,Paul Clarke
★★★★★ 5/5
TrustpilotClarkes Estates were excellent
Clarkes Estates were excellent. After months of trying to sell our property with other agents when Clarkes took the property over our viewings increased and within three months of beingmwith them we recieved an offer. The whole transaction was a lengthy one mainly due to little problems with solictors and the ither buyers in the chain but throughout it all Clarkes Estates gave 110% and fought our corner every step of the way. I wasn't the easiest client to please but throughout the whole transaction Peter Clarke was always the professional helping me to find a solution to the problem and never gave up on us right up the moment we exchanged which at the time was a very stressful and tense situation. I would definitely recommend Clarkes Estates to sell your house as they are professional, helpful and work extremely hard for their clients.
Zoe · 20 October 2017
Agent replied · 23 August 2024
Thank you for your review and for the kind words about Peter Clark. We know how tense moving home can sometimes be, and Peter has nearly 30 years experience to fall back on - which was clearly helpful on this occasion!I do we will have opportunity to be of service to you again at some point in the future.Best regardsPaul Clarke
★★★★★ 5/5
TrustpilotMegan was amazing throughout the entire…
Megan was amazing throughout the entire home-buying process. She was supportive, patient, and always available to answer my questions. Her knowledge and dedication made everything so much easier. I truly appreciate all her help and would highly recommend her to anyone looking for a new home!
Nayna · 27 May 2025
★★★★★ 5/5
TrustpilotBest customer service
Clarke & Co in Chadderton were amazing from start to finish. The customer service from Elaine and Jade was first class. They returned our calls promptly, kept us well informed and made the transition of selling and moving out as smooth as possible. We looked at other local estate agents who were rude, ignorant. If you want a first class service then we highly recommend Clarke & Co
Katie · 12 May 2024
★★★★★ 5/5
TrustpilotClarkes estate agent of Bognor
Clarkes estate agent is excellent.
Jane · 21 August 2026
Agent replied · 23 September 2026
Thank you for sharing this Jane.
Kind Regards
Paul
★★★★★ 5/5
TrustpilotI had other experiences with other…
I had other experiences with other companies, but Clarkes Estate was the most responsive to my requirements, all the employees I had contact with were and are punctual and responsible in what they do... up to the present moment, I have only had positive experiences, which is what I would like to continue to happen
Vo · 27 October 2022
Agent replied · 23 August 2024
Thank you Vo Yo! I have do doubt that our lettings colleagues will continue to look after you! Kind Regards, Paul
★★★★★ 5/5
TrustpilotAbove and beyond our expectations
Clarkes Estate Agents team went above and beyond our expectations. They made what could have been a stressful and difficult process as seamless as could be. Paul & Alex clearly understand the current market and were able to give great advice and service. There was excellent communication throughout and we would thoroughly recommend using Clarkes for anyone wishing to sell their property.
BC · 27 November 2021
Agent replied · 29 August 2024
Thank you kindly!Paul
★★★★★ 5/5
TrustpilotExcellent & friendly service
We would not hesitate to recommend Clarke's Estates to our friends and associates. The team did a sterling job of keeping us informed every step of the way, arranging viewings and giving us feedback to see how we could make adjustments. They made our experience of selling our property as pleasant as possible. Thank you, Clarke's Estates!
Ann · 27 July 2022
Agent replied · 23 August 2024
Thank you for your comments Ann - I'll make sure the entire team sees this!Paul
★★★★★ 5/5
TrustpilotHighly recommend
Excellent experience.
Jane · 25 August 2026
Agent replied · 23 September 2026
Hi Jane
Thank you for sharing this. I will see that the team is recognised.
Kind Regards
Paul
★★★★★ 5/5
TrustpilotBungalow Purchase
I only had limited dealings with Clarkes as I bought the property after my 2nd viewing.
Amanda · 14 May 2026
Agent replied · 3 June 2026
Thank you for sharing your comment Amanda.
Kind Regards
Paul
★★★★★ 1/5
TrustpilotSTEER CLEAR
Be warned do not trust this company. We agreed to rent a garage and accepted their terms. We were promised a return call and copies of lease. Four days later a second applicant appears and we are asked to make an offer. The lack of professionalism and communication is beyond belief and this company should not be trading. I am a property professional with over sixty years’ experience and have never seen such incompetence. Avoid this company.
Anthony · 10 June 2024
Agent replied · 23 August 2024
Anthony.
Thank you for your comments. I am sorry that you feel the way that you do.
First things - first. Having reviewed your comments and the case in detail, I acknowledge that the return call to you over your interest in renting the garage did not happen on the same day as I originally intended. For this, I readily provide to you an apology.
I cannot agree with anything else that you have said in your review.
You called to enquire about a garage, and during that discussion, you confirmed that you were prepared to take it. This also happened with other calls during the day, some of which occurred with my colleagues in the few minutes before we spoke.
Your interest, and that of others was correctly noted by the various team members and this was later passed to the owner for their consideration.
They made a decision to progress with one of the offers, and on this occasion, it wasn't you.
The documents you refer to above were application forms. Given the simplicity of a garage transaction, we spoke with the owner without insisting that they were completed, for we already had the required data from our telephone discussion. To be absolutely clear, at no point during our discussion did I offer to prepare a lease document; we will simply never go from initial phone call to signed lease in one step. The owner has to agree to accept an application.
It is also appropriate to note that as Lettings Agents we act on behalf of the owner, not the tenant.
It is clear that you are disappointed to have not have secured the garage and I support your disappointment and irritation in that experience. I do not though agree that this means Clarkes should not be trading, or that we are not professional, or that it is appropriate for you to post a review about it in the above manner.
Kind Regards
Paul
★★★★★ 1/5
TrustpilotMy mother of 77 was a tenant for over…
My mother of 77 was a tenant for over four years with clarkes having no problem until given notice to end her tenancy .As we went to the office to speak about the trivial things they pick up on and wanted to my mum to pay out of her deposit £400 for all of the minor repairs .The staff member Christine who was find to be very rude and not very helpful and would not listen to anything we said .we felt we was banging our heads against the wall .It seem to me that they can take money without a good cause and you can't do anything about it .The law protects the letting shops and not the tenant so who ever moves in you have to understand that you can't do anything to the property as you will be bill for it at the end and you don't have a choice .So you will always as a tenant going to be out of pocket. If Christine treated us like humans and spoke to us and let us have a decent conversation and not one sided then things can be sorted out alot better for both parties .So in the end I will never let my mum go through this again or recommend your company to any one .I will tell people to stay away and never use you
Kevin · 26 March 2024
Agent replied · 23 August 2024
Thank you Kevin.The views of you and your siblings have now been made independently on three duplicated reviews. This is not the right forum to pedal a deposit dispute agenda (and especially one that isn't yet concluded). I suggest that your family member will be better served by using the independent TDS arbitration service that has been created specifically to handle deposit disputes, and cease public criticism of the very people who are attempting to help your mum.I have no more to add that has not already been said via email.Kind RegardsPaul
★★★★★ 5/5
TrustpilotHonest advise
I appreciate frank discussion and advice as given by Paul Clarke. His colleagues were also easy to communicate with.
Pat · 1 April 2026
Agent replied · 3 June 2026
Thank you Pat.
Kind Regards
Paul
★★★★★ 5/5
TrustpilotI have had a great experience as always…
I have had a great experience as always with all the staff in Clarke's. Special thanks to Rhiannon on the final part of the exchange. Would highly recommend Clarke's. For there advice and help. As this was a reluctant Sale. Would definitely use them again in the future.
Michelle · 2 February 2023
Agent replied · 23 August 2024
Thank you for your comments Michelle
★★★★★ 4/5
TrustpilotClarkes Estate was very helpful and professional from viewing, referencing till we moved in, we are grateful
Clarkes Estate was very helpful and professional from viewing, referencing till we moved in, we are grateful.
Sophia · 19 November 2024
Agent replied · 25 December 2024
Hello Sophia
Thank you sharing your review.
Kind Regards
Paul
★★★★★ 5/5
TrustpilotFrom purchasing to letting …
From purchasing to letting I have had great help, advice and support from the Clarkes selling and letting teams, especially Christina and Rhiannon. I now look forward to working with the Management team lead by Chloe as I continue my journey with Clarkes.
Linda · 22 January 2023
Agent replied · 23 August 2024
Thank you for posting Linda.Kind Regards, Paul
★★★★★ 5/5
TrustpilotThank you Clarkes
Thank you Clarkes for a stress free process. The whole team were professional and efficient. Special thank you to Rhiannon who was proactive throughout and a pleasure to deal with. Highly recommend
Jake · 3 November 2023
Agent replied · 23 August 2024
Thank you sharing this Jake. Rhiannon will be delighted to have had the call out out.Kind RegardsPaul
★★★★★ 5/5
TrustpilotGreat communication
Both Alex and Paul were hands on and kept communication open constantly which is rare for estate agents these days! They kept me update and Alex even helped me out with a situation involving my letting agents (who were being most unhelpful). Would recommend and hope to use them again one day. Thanks both
Katie · 4 May 2021
Agent replied · 23 August 2024
Thank you for your comments Katie.Paul
★★★★★ 5/5
TrustpilotExceptional service
Thank you Clarkes for a really excellent experience. From the outset of putting our property on the market, to the viewing and successful offer on our new home. The team have been so helpful and professional, keeping us updated and assisting with issues along the way in a calm and knowledgeable manner.The excellent coordination of both the sale of our own property and purchase of our next property, (both through Clarkes) ensured that this has been achievable in a short timescale. A lovely team of excellent staff; with special recognition to Alex and Rhiannon who both went above and beyond to get everything in place and keep us informed throughout. 10/10 from us.Val & John.
MissVS · 3 October 2023
Agent replied · 23 August 2024
Thank you for the review!Kind RegardsPaul
★★★★★ 5/5
TrustpilotExcellent Service
We were able to arrange a property viewing at short notice with Rhiannon who not only was knowledgeable of the property we were shown around but also proactively followed up our viewing the next day, which none of the other estate agents did, which lead us to making an offer that day which Rhiannon progressed and secured the sale also the same day. Excellent service which included contact during the entire process to completion and afterwards. Also the office team were very helpful on the completion day. Clarkes fully met all our expectations. Well done and thank you very much.Tim & Alla
Tim · 1 October 2023
Agent replied · 23 August 2024
Hi Tim and Alla. Thank you taking a few moments to share your experience. Rhiannon was delighted to have the recognition!
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