Trusted Agent profile · Blackwood
★★★★★
112 reviews across 1 platform
131 High Street, Blackwood, NP12 1AB
Peter Alan's office in Blackwood, at 131 High Street, is rated 3.9 out of 5 across 112 reviews on 1 platform, including 112 Google reviews rated 3.9.
Every review we hold for the Blackwood office, from every platform, shown as written. First names only.
5/5
GoogleBoth John and Rhys at the Blackwood branch were fantastic in helping us with our house move. They worked quickly and efficiently to not only find us a new house in a very tight time frame but also went above and beyond to help support our requirements for the house. We received the keys within 2 weeks which was amazing and such a relief for us! We’ve used the Blackwood branch twice now and never found them anything other than helpful and friendly!PositiveResponsiveness
5/5
GoogleBack in August we were left in a bit of a mess when our landlady decided she wanted to move back into the property we were renting from her. We found a house that we loved the look of and met with John who showed us the property. He was amazing through the whole process with fantastic advice and support and answered all of the questions we bombarded him with (moving in a pandemic is tough!) He even worked closely with our new landlord to get us into the property in record time - he was amazing and we cant thank him enough. Highly Recommended!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleUnfortunately not transparent in their dealings with us . Also completely unprofessional in terms of replying to emails .
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleLaurie has been very helpful and professional in helping me find my first potential property.
5/5
GoogleViewed a house with Laurie and had it accepted. Laurie has been amazing throughout the process, keeps us up to date and is very professional whilst being extremely friendly.
5/5
GoogleHad a great experience getting the house on time specially Cerys had helped me throughout the process from start to finish! From mailing me the exact house I wanted till the checks and talking to the landlord on behalf of me. I would definitely recommend Peter Alan.
5/5
GoogleGreat support and service from Cerys. She was really helpful with finding the most suitable properties and arranging viewings at short notice. All the application forms and instructions were provided fast and explained really well, plus communication was maintained at all times and all questions answered promptly.
5/5
GoogleFirst Class Service; Exceptional Professionalism I can't recommend Peter Alan (Blackwood) enough. We just bough a home through them and I must say that from start to finish, they have been attentive and have made sure that every detail in the process was covered off thoroughly. The whole team there act and behaves like a team - and they all chipped in to make our experience enjoyable. Nichola, Ryan, Lauren and their mortgage adviser, Steve - you have all been so exemplary - thank you so much. I most certainly will recommend you whenever and wherever the opportunity arises. George Savva
2/5
GoogleVery mixed experience at Peter Alan Blackwood, it was an incredibly slow process and we received our official moving confirmation email 2 days before we were suppose to move in! We didn’t feel like a priority and we weren’t kept in the loop …
1/5
GoogleThis company from start to finish is an absolute joke. I signed a 6 month tenancy lease with a view to extend for 12 months ...... i wasnt told at any point there would be a £100 renewal fee. Durkng my 6 months at the property i called peter alan in blackwood and head office to take down the to let sign the sign has never been removed. When it came to renew my tenancy peter alan would only offere a 6 month renewal which mean in 6 months time i would have pay peter alan another £100 pounds. The lady liz owers who i had been dealing with on and off only works part time so i would get limited commnnication. 3 days a weeks . Its been a massive mess and poor service i would aviid or take great caution when dealing with these.
5/5
GoogleRhys and John were very helpful and managed to get me and my son a home to rent very quickly.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GooglePeter Alan offers great service, efficient communication and support, Laurie has been extremely helpful with my purchase.
1/5
GoogleWas meant to view a property in crumlin on Wednesday the 3rd of august at 5pm, arrived 10 minutes early and waited until 5.10 to contact the office for myself and my partner to be told that we had the wrong time and that the girl doing the viewing and had just left the office and would be with us soon. However we then had to call back again at 5.40 to see where the girl was and was told they would contact her and call us back. They called us back and said that they couldn't get hold of her but they would get her to call us in the morning. Despite all of this when my partner emailed the estate agents to complain they called my partner and tried to blame us for their incompetence. Quick warning to potential landlords, do not leave your property in their hands or it will be on the market forever !!!
1/5
GoogleThis company from start to finish is an absolute joke. I signed a 6 month tenancy lease with a view to extend for 12 months ...... i wasnt told at any point there would be a £100 renewal fee. Durkng my 6 months at the property i called peter alan in blackwood and head office to take down the to let sign the sign has never been removed. When it came to renew my tenancy peter alan would only offere a 6 month renewal which mean in 6 months time i would have pay peter alan another £100 pounds. The lady liz owers who i had been dealing with on and off only works part time so i would get limited commnnication. 3 days a weeks . Its been a massive mess and poor service i would aviid or take great caution when dealing with these.
1/5
GoogleI was meant to be viewing a property today and some genius from the lettings team has managed to take the keys home to the property and then have a day off and not tell anyone else in the office. So I booked the morning off work at my own cost being self-employed to have someone ring me 15 minutes before the viewing to say they can't find the keys. Then have me wait around another hour to find out they cannot obtain them. Absolutely incompetent service
1/5
GoogleThey never answer the phone I can never reach them, they don’t even return your call! How can they possibly sell houses. I have tried many times. It’s actually very rude and ignorant.
Hi Tania, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleBoth John and Rhys have been more than accommodating in helping my partner and I secure our first home together. Their level of professionalism and customer service standard has been next to none. They have made a stress free environment and have both been an absolute pleasure to work with. I'd highly recommend Peter Alan Blackwood to any one looking to buy/sell or rent in the area.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFirst time using Peter Alan. Ethan provided me a great service and in a very professional manner. Thankyou
5/5
GoogleI viewed a property recently with James, excellent service and knowledge of the area. Would definitely recommend!
5/5
GoogleHighly recommend… Ethan from the lettings team has been amazing and gone above and beyond. Excellent service!
1/5
GoogleWe Apply for a rental from this estate agents. They couldn’t even be bothered to try help or reply to our online messages. So unprofessional and rude!NegativeProfessionalism
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
1/5
GoogleThe level of customer service at this branch is appalling and very unprofessional. I would not recommend you let or sell a property with them.NegativeResponsiveness, Quality, Professionalism
Hi Tony, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
1/5
GoogleOnly giving 1 star because I HAVE TO! THEY ARE UNPROFESSIONAL, THEY HAVE TAKEN ABOUT A MONTH TO REFUND, GET HUNG UP ON, GIVEN FAKE NUMBER! AVAOID AT ALL COST!!NegativeResponsiveness, Quality, Professionalism, Value
Hi Jo, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleDue to a flood in my property, I needed a rental property ASAP. John and Rhys in the Blackwood branch were and have been superb in helping me find accommodation and getting things sorted in a very short space of time. Peter Alan, it’s a 10***** performance from these two gentlemen. Thanks very much John and Rhys.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Blackwood office has 112 reviews across 1 platform: 112 on Google.
Peter Alan Blackwood is rated 3.9 out of 5 across all 112 reviews, and 3.9 out of 5 on Google from 112 reviews.
Peter Alan Blackwood, 131 High Street, Blackwood, NP12 1AB.
