5/5
Trustpilotjack helped us through moving from…
jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.
Trusted Agent profile · Blackpool
Entwistle Green Blackpool reviews
★★★★★
533 reviews across 2 platforms
32-36 Topping Street, Blackpool, FY1 3AQ
Entwistle Green's office in Blackpool, at 32-36 Topping Street, is rated 3.5 out of 5 across 533 reviews on two platforms, including 267 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
Awards
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleAbsolutely terrible we applied for a house to let and was told that we where the only applicants on it an they where not taking any others on. Then we rang them to get an update an they then told us that there is another applicant on the house. We didn't get the house in the end and strongly feel let down by them and been lied to will not be using them again
Agent replied · 16 June 2024
Hi Danny, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. Please be assured we take all feedback very seriously and would very much like to investigate this matter further for you. If you would like to go into more detail about the concerns you have raised, including the property address details, then please email me at customer.care@countrywide.co.uk and we will be happy to review this further for you. Many Thanks.
1/5
TrustpilotI really would not give them one star…
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
5/5
GoogleI am new in UK and first time to rent property here. Many thanks to Entwistle Green , specially Lisa Boyes. She kindly assists me for every complicated steps to as a tenant. Very appreciate for her effort and fast respond.She is very professional.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe would like to say that all our relevant dealings with Lisa & Adam at Entwistlegreen Blackpool regarding our move was dealt with top class efficiency & we highly recommend them for any future customers 10 out of 10 well done, Alex & Sheila Stepney.
Agent replied · 16 June 2024
Thank you for your amazing 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSTAY CLEAR OF THEM
I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to £150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.
1/5
TrustpilotUnresponsive and unprofessional
Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.
1/5
TrustpilotIncompetent, disorganised and careless
I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.
5/5
GoogleExcellent and consistent engagement and support, from initial valuation and marketing through to tenant selection and move in services. The Blackpool team have demostrated the assurance levels that are so important to me as I am based remotely. Keep up the good work team!
Agent replied · 16 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleIsabella Was fantastic, she gave me excellent advice on the best way to sell the property.Having taken that advice we sold in a matter of weeks .From start to finish everything was made clear . I would highly recommend using
1/5
TrustpilotIf I could give them minus 20 stars…
If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.
1/5
TrustpilotRented a property for a year the roof…
Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!
5/5
GoogleThoroughly recommend. Jack Butterworth and Lisa looked after us while getting our 2 bed house, made us feel welcome and comfortable. Thank you so much for all your help, we are forever grateful, can’t wait to get our keys on Monday!
Agent replied · 13 June 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleDon't lose your time with this company, they canceled my appointment 3 times without reason.
Agent replied · 10 December 2024
Hello Jane, I'm sorry to hear about your experience with the canceled appointments. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleI mainly dealt with jack who was very helpful in detailing each step of the move and to answer any queries. The team set up a viewing of the property quickly and the process was straightforward.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotGreat estate agents
Found the blackpool branch to be very responsive and helpful in looking to purchase a property. Amy in particular as be very helpful with suggestions and advise very pleasent and approchable, always happy to help in a friendly manor.Definatly one of the best estate agents I've been dealing with.
1/5
TrustpilotThe Maghull office mismanaged my…
The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.
5/5
GoogleJust finished paperwork for my new bungalow.with jack butterworth the letting agent.he made everything so easy and simple.the whole experience was great.
Agent replied · 24 August 2024
Many thanks for your outstanding 5* review Paul. Best wishes, Lucy, Customer Relations.
5/5
GoogleJack from enwhistle green is legendary estate agent. Always has time for a phone call and will always get issues solved ASAP. Plus you can have a laugh with him and i that’s one of his best qualities.
Agent replied · 24 August 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAvoid at all cost
Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions
1/5
GoogleMust of shut down, because no one answers the phones. I would never sell a property with this agent. 6 months later and they still don't answer the phones. I've also left 2 voice messages on 2 different days with my number, I didn't receive any response from them.
Agent replied · 16 June 2024
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust purchased a property through Entwistle Green from the initial enquiry to booking a viewing they were fantastic. Always punctual for arranged viewings and never made to feel i needed to rush. The day i picked my keys up staff in the office were friendly everything was organised and ready for me, highly reccomend .PositiveProfessionalism
Agent replied · 16 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat communication from Ashley & the team at Entwistle Green. Thanks guys.
Agent replied · 10 December 2024
Thanks for the brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJack butterworth did amazing job on getting us th3 house we wanted he got it on time like he said and will deffoo be coming back to entwisle green.
Agent replied · 13 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Entwistle Green Blackpool
Has Entwistle Green won any awards?
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent; Entwistle Green, Lytham St. Annes won Trusted Agent.
