Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAssisted every step of the way by a lovely lady called Lisa at the Blackpool lettings who went above and beyond to make the move into the property fast and effective and in under two weeks due to certain circumstance. Thank you once again for all your help would definitely recommend
Tracey · 17 October 2023
Agent replied · 13 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotDON'T BOTHER
Entwistle Green (St Helens)Unfortunately I have to give 1 star review and even that is being generous. After telling us that we were going to be given another contract after our renewal date by the way a week and a half later we were issued with an section 21 no fault eviction so they lied. Apparently the landlord was sentenced to 10 years in prison which has nothing to do with us but when we did find a property they wouldn't allow us to leave earlier. They lied from the start and then we get given a council tax bill for 4 days after we moved out. We moved out on the 24th November they have charged us until the 28th November. STAY AWAY FROM THIS RENTAL AGENT. I SERIOUSLY WOULDN'T GO THROUGH THEM AT WHATEVER THE COST. There unscrupulous and pushy and useless and the staff turnover is terrible.
Amy · 18 December 2023
★★★★★ 5/5
GoogleThis company helped me out immensely, my agent Jack Butterworth listened to my situation and sorted me out asap. He made the whole experience easy. I couldn't have done it without his help snd advice.
Paul · 10 August 2024
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review Paul. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDarren and David were excellent , professional and understanding throughout the process .. Thoroughly recommend Entwistle Green BlackpoolPositiveResponsiveness, Quality, Professionalism, Value
K · 25 October 2021
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe moved for the first time in 23 years. Entwistle Green made the selling seem easy, no fuss. The sale was made quite quickly with contact when it was needed (more towards the end), updating both us and our buyer. Darren (Blackpool) was especially attentive keeping us reassured throughout the process. If we were to move again, we would have no hesitation to use Entwistle Green once again. Thank you.PositiveProfessionalism
Susan · 25 August 2021
Agent replied · 13 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotProfessionals!
Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!
Alex · 5 July 2024
★★★★★ 5/5
GoogleFrom the moment I walked into the letting agent, the staff were super helpful. My letting agent was Jack, he always keep me updated with the progress of my application for a flat and I sign the contract this coming Tuesday. I would highly recommended this company to anyone looking to rent a property.
Duncan · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleDarren and David were excellent , professional and understanding throughout the process .. Thoroughly recommend Entwistle Green BlackpoolPositiveResponsiveness, Quality, Professionalism, Value
K · 25 August 2021
Agent replied · 16 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
Trustpilotthe worst company I have ever dealt…
the worst company I have ever dealt with
poor customer service and poor staff side with landlords and do nothing to help the tenants greedy horrible managers preston branch
Gina · 11 November 2025
★★★★★ 5/5
TrustpilotCould not be happier with the service…
Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.
Demi-lee · 27 October 2023
★★★★★ 1/5
TrustpilotAVOID!
My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.
Katie · 25 October 2023
★★★★★ 2/5
GoogleIn terms of dealing with the tenants after they have signed and moved in, this place is an absolute joke.We have lived in one of their properties for over 7 months and we STILL have two pending inquiries. One of which the property being advertised to have had parking access, but our neighbors are saying otherwise. I phoned 6 months ago with this, to try and solve where my family, friends and I are supposed to park, as i can not argue or defend my self unless i have the facts. I have phoned them several times, regarding different matters and each time they have said that they would 'phone me back'. Every time apart from once (because i expressed my anger) they have failed to call me back. You pay all of the fees, over £100 every six months to extend the tenancy, over £10 a month for compulsory insurance plus rent and admin fees at the start... and what do you get in return? Ignored! It's a disgrace!
GEM · 19 June 2014
Agent replied · 16 June 2024
I’m very sorry to hear that you have had a bad experience with Entwistle Green Blackpool. Unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact them directly on 01253 846986 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously.
Branch Manager
★★★★★ 5/5
GoogleJack Butterworth truly simplified the process of finding a rental property for me and my partner. Throughout the entire journey, we experienced seamless and consistent communication, with Jack expertly explaining various aspects that would have otherwise been confusing for us. With his professionalism making the entire experience a positive one.
Eden · 18 August 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack butterworth has spent nearly the last 2 weeks getting the house what we wanted. . Bent over backwards to get done as soon as possible, would deffo recommend this company. Keys tomorrow woopi 😎, Thankyou …
DRIVA · 26 May 2024
Agent replied · 24 August 2024
Plants Man Can thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat profession service
Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐
Mantas · 27 March 2024
★★★★★ 5/5
GoogleEntwistle Green are the Best estate agent in Blackpool. I have taken their services many times. They always provided me the best level of services, which you need when you go through the buying process. If you are property investors then I will recommend you to speak to them about your property requirements. Promise you will be happy client.PositiveResponsiveness, Quality, Professionalism, Value
MOHAMMED · 14 June 2022
Agent replied · 13 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack butterworth has spent nearly the last 2 weeks getting the house what we wanted. . Bent over backwards to get done as soon as possible, would deffo recommend this company. Keys tomorrow woopi 😎, Thankyou …
Plants · 14 May 2024
Agent replied · 13 June 2024
Plants Man Can thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently rented my house in Blackpool and the whole team were very helpful and supportive. Jack, Lisa & Adam are excellent to deal with, very knowledgeable and quick to respond to any questions, queries and concerns.
Neil · 23 May 2024
Agent replied · 13 June 2024
Dear Neil, thank you for sharing your positive experience with our team at Entwistle Green Blackpool. We are delighted to hear that Jack, Lisa, and Adam provided excellent service and were quick to address your questions and concerns. We appreciate your kind words and look forward to assisting you in the future.
★★★★★ 5/5
GoogleExcellent, professional service from start to finish! From Paul who came to value our property to Darren in the office who was on hand to help with any queries we had. Darren really did go above and beyond helping us complete our sale. I would definitely use Entwistle Green Blackpool again!
Lisa · 14 June 2023
Agent replied · 13 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThoroughly recommend. Jack Butterworth looked after us when getting a flat to rent. Very quick to answer his phone, not left waiting for ages like lots of places these days. Was EFFICIENT, HELPFUL and FRIENDLY and talked us through the procedures and KEPT us up to date. Thanks 😊 Jack. …
Jenny · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
Googlejack, has been amazing support he’s have provided Excellent Service. Jack explain everything well. Amazing Service and very quick to get us in our property
Dean · 17 November 2024
Agent replied · 23 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Dean! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIf you want money stolen from you then rent from these scammers
My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over £1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.
Max · 7 August 2023
★★★★★ 5/5
GoogleCouldn’t recommend entwistle green Blackpool anymore, been struggling to find a house since coming to Blackpool due to age and these helped us with everything and was in within a few weeks !! Massive shoutout and thankyou to lisa who went to the extra level to help us !
Shoni · 17 June 2023
Agent replied · 16 June 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 1/5
TrustpilotAbsolute disgrace
Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.
Zuzana · 30 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.