Trusted Agent profile
★★★★★
762 reviews across 1 platform
1a Lutterworth Rd, Blaby, Leicester, LE8 4DW, Blaby LE8 4DW
Duckletts Letting Agents's Blaby office at 1a Lutterworth Rd is rated 1.7 out of 5 across 762 reviews on 1 platform. The 762 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Blaby office, from every platform, shown as written. First names only.
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
1/5
TrustpilotWorst estate agent in Kings heath…
Worst estate agent in Kings heath Birmingham Area.Letting Branch Manager Parminder Mahay is very rude, never reply to emails and pick up the calls, always shouting on phone, Very poor customer service and they don't care about you. Don't be fooled by the brand name. Avoid doing business with them if you want peace of mind. People, be aware of this estate agent. Never use this estate agent.
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
1/5
TrustpilotPoor service letting a property.
Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.
5/5
TrustpilotAmazing service
I dealt with Tracey and Raife in teh Ashford Park Farm branch, for the property I just purchased. Tracey was exceptional, updating me every step of the way oh the progress; what was needed my side for my solicitors etc. Which was extremely helpful given that I am a first time buyer. And Raife was very extremely helpful in helping me negotiate with the sellers and both of them were reassuring during the whole process.
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
5/5
TrustpilotJames Edmondson from Connell attended…
James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.
1/5
Trustpilotterrible estate not answering phone…
terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people
1/5
TrustpilotReally poor service
Really poor was selling my house through them I wish I hadn’t. Max a manager at Witney left (don't know why but don't blame him) no one told me he had left just silence - no returned calls. They just do a lot of sitting around. No one seems to know what’s going on they never call back and can never really speak to anyone who knows about the sale. I have sold many houses in my time but these have to be the worst agent I have used. Feedback is non existent. A really poor experience. AVOID.
5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
1/5
TrustpilotDysfunctional
Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.
2/5
TrustpilotBad property management
I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.
1/5
TrustpilotMarket Harborough Branch.
I cannot recommend them at all. I went into the branch in Market Harborough to make an enquiry. I made it very clear it was just an enquiry as I had not decided yet if I wanted to sell my property.I received a few calls and I politely informed them I still was not in a position to proceed as I was undecided. No issue until I received a call from an individual calling himself Dylan. He was asking me to consider a valuation. I informed him I will proceed with a valuation when I have decided to proceed with the sale of my home. He pressed me further, and called me mate which I didn't particularly like. I explained why I was not ready to sell as a matter of courtesy, even though I could have simply ended the call politely. I informed him I was accustomed to living in a multicultural area and considered the people in MH, who are mostly English, to be less straightforward than those I was accustomed to dealing with. A neighbour informed me she had 6 no shows when she was selling her home. That gave me some concerns. He said nothing and I continued to explain I was not ready yet. He pushed me further and I told him I'll get back to Connels when I'm ready. While I'm talking he abruptly put the phone down after saying all right mate. I found this extremely rude so I called back to challenge him. He was aggressive and stated he was Indian and I was being racist which is of course total nonsense. He further stated that Connels will not deal with racists. How dare he comment in that way? What do I owe him or Connels? Nothing. How incredibly deeply offensive and an incredible slur on my character without any justification. How would he like it if I called him racist? It was him who stated he was indian.The truth is that he got extremely frustrated at my persistence in refusing to agree to a valuation. They want to value so that a process can start. They want to set the timetable. I won't accept that. Why did he mention he was Indian? On what basis did he conclude I was racist? I found him extremely offensive and made a complaint the same day. Three weeks on and no reply, except one saying the area manager will issue his formal reply soon. How arrogant wording is that? I am a professional landlord and am accustomed to dealing with many estate agents, but just didn't know any in the area and regretfully I walked into their MH branch. I have not experienced such disgusting behaviour from an estate agent. I still await their reply to my complaint.I think others should stay clear of them and I will be sharing my experience of them with many others, face to face, social media and websites I write on. Dylan is an extremely unpleasant man. Connels really scrapes the bottom of the barrel. They can't recruit better than him? Their staff do not have the right to be abusive to others. No one had.
5/5
TrustpilotSophie has been great
Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.
1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
5/5
TrustpilotBirmingham Great Charles Street
What can I say I had an absolutely amazing dealings with connells in Birmingham. Dori was brilliant from start to finish and was the kindest, friendly person I’ve had the pleasure of speaking to. I could not fault a single thing about her. She is so passionate about her job and executed it with perfection. Would highly recommend her. I used the Birmingham branch based on Queensway great Charles street. She is a credit to the company 10* on everything. Thank you Dori for everything
1/5
TrustpilotAvoid 188 Queens way, Bletchley
188 Queens way, Bletchley branch manager I had really bad experience with branch manager noor pal in bletchley branch. So disrespectful and hiding everything. Manuplating people. Cuz of him I lost nice house. They told me by the weekend they will close the offers and take to vendor. But today morning Thursday 6th jan. When I called them. They said house is sold already. I was shocked as they told me they will call be before going to vendor. Now playing their own games. House is sold where vendor denied that they didn't came yet. AVOID THIS BRANCH. I wont be doing no more business with them. I would have given 0 starts. I ll be taking further action. So they won't do this to any other person,.
1/5
TrustpilotLandlords avoid
I tried to leave a review before this but lost it. In a nutshell: There is not one thing this company has done to help me as a landlord. Even to the point of giving my spare key at the office to the tenant so not having any chance of dealing with things themselves if they had to. No communication Passing the buck between branches Always a staff member either, leaving company, sick, on other phone, at lunch, it’s endless! One department said there’s only three women here in the office! What? This is not Covid! It started before that. This was before! I am at a loss to know why I do not do this myself as paying as I’m them for nothing. I’m so upset at the incompetence of these people and caused me to constantly phone and deal with travelling to and from property. A shout out to Luton Branch and Leighton Buzzard for taking my money on false pretences but being really friendly doing it. Communication with them goes back to carrier pigeon.
5/5
TrustpilotSales team were great, mortgage advisor was pushy
Sales team were greatDoug and the rest of the sales team in East Grinstead were wonderful. Cheerful, proffessional and reliable, much better than most of the other estate agents I spoke to during my house hunt.Mortgage team are incredibly pushy and don't take no for an answer when trying to make you go with their mortgage advisor. Also the only ones I encountered who make you suffer through 30-slide advertisement presentation on your first mortgage appointment, this alone was enough for me not to
5/5
TrustpilotHad my survey today and honestly…
Had my survey today and honestly couldn’t have felt more at ease. Super kind and polite throughout, even complimented my home. Came prepared with ladders for the loft, wore shoe protectors, and even helped put the hatch back that I couldn’t.
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Duckletts Letting Agents's Blaby office has 762 reviews across 1 platform: 762 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Duckletts Letting Agents is rated 1.7 out of 5 across all 762 reviews, checked 9 October 2026.
Duckletts Letting Agents, 1a Lutterworth Rd, Blaby, Leicester, LE8 4DW, Blaby LE8 4DW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.