White & Guard Estate Agents Bitterne reviews

★★★★★ 5/5

Google

Fantastic communication and support, purchase went through extremely smoothly thank you. Special thanks to Paisley Thomson and Tammie Costello for all your help. I would definitely use White and Guard again.

Nickie · 15 October 2025

★★★★★ 5/5

Google

First class service from the outset, very friendly and professional, sale agreed within a week. Special thanks to Alistair & Shannon for their help and support. Would gladly recommend to family and friends and would be happy to do business with them in the future.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 25 August 2023

★★★★★ 5/5

Google

Tanya Costello and Paisley Thomson are absolutely amazing what they do. They are always happy to help and answer fast for any questions. Well done and we will always very recommend 🫶💯👏

Przemo · 13 September 2026

★★★★★ 5/5

Google

We chose White & Guard for their pure professionalism when coming and valuing our property. They were knowledgeable and had a great track record of selling houses in our area. We’ve not had good experiences with estate agents in the past so we were hopeful they would be better. Wow! I cannot tell you how happy we are with the service that they gave us from the start right up until we got the keys! The communication was not only incredible it was clear and easy to understand including the jargon which the solicitors can give. Nothing was ever too much trouble. Chelsea was incredible. She was professional, reliable and always seemed one step ahead throughout.

Claire · 8 April 2023

★★★★★ 5/5

Google

We did our homework before engaging an estate agent for our sale, and White & Guard clearly stood out from the rest, and we were not disappointed. Throughout the process they were consistently on the ball keeping us informed and moving fast and proactively. We didn't have to chase them once. The real acid test came when our buyers, who were already committed to moving out of their house for the buyer below, at the eleventh hour had a delay when their mortgage provider played a dirty trick so they could increase the interest rate and made them reapply. This left a young family with a disabled child completely out on a limb with nowhere to go. W&G moved heaven and earth to arrange a short term lease contract to give them the breathing space and to move in. It was 5pm the day before they had to move out of their sold house that everything came together. Very impressive indeed! Subsequently our sale completed without a single hiccup. Leanna was our main point of contact, but we can't commend her in isolation. The entire staff at the Bitterne office, and the agency's letting team were amazing, exceptionally competent and enthusiastic throughout. We can't conceive any other estate agent could possibly match them. Brilliant job well done! We would without question recommend them 100%.

Bob · 8 April 2023

★★★★★ 5/5

Google

Jodie and the team have been absolutely outstanding and facilitated the buying process so quickly too! They were so supportive and amazing. Thank you!!!

Sara · 11 October 2025

★★★★★ 5/5

Google

White and Guard were great! We were very happy we went with them in the end, we did a lot of research before picking our estate agents to sell our home, we wanted people we could feel we could trust and had a good reputation. Fees were competitive against other agencies around. People seemed super helpful and happy to talk to us every time we rung up. We loved how they presented the homes they sell and the amazing photography was the deal breaker for us. The only thing I would say is a negative is perhaps that they were too optimistic on our evaluation as we didn’t get near enough the figure we were first told in our initial evaluation. Nonetheless I would still use their services again as they overall experience was pleasant. The post sales team was incredible, I really do believe that our estate agents were a huge part on us being able to complete in time due to tight deadlines and useless solicitors on the other end! Leanna in particular was an absolute lifesaver and did an amazing job at not only communicating with us the whole way through but also going above and beyond trying to chase other ends. So thank you White and Guard & the whole team. We would happily use you again, although I hope not anytime soon as I never wanna move again!

Christine · 6 February 2023

★★★★★ 1/5

Google

rang on Saturday the 3rd Jan to book viewing for Saturday the 10th Jan to view property at 2 tumulus close ,had text viewing cancelled , rang and spoke with Tanya who was highly unprofessional and said vendor only wants to continue with people who are proceeding, probably blaming vendor for their convenience. Funny she knew we aren’t proceeding - Pathetic

Aamir · 5 January 2026

★★★★★ 5/5

Google

White and Guard were great! We were very happy we went with them in the end, we did a lot of research before picking our estate agents to sell our home, we wanted people we could feel we could trust and had a good reputation. Fees were competitive against other agencies around. People seemed super helpful and happy to talk to us every time we rung up. We loved how they presented the homes they sell and the amazing photography was the deal breaker for us. The only thing I would say is a negative is perhaps that they were too optimistic on our evaluation as we didn’t get near enough the figure we were first told in our initial evaluation. Nonetheless I would still use their services again as they overall experience was pleasant. The post sales team was incredible, I really do believe that our estate agents were a huge part on us being able to complete in time due to tight deadlines and useless solicitors on the other end! Leanna in particular was an absolute lifesaver and did an amazing job at not only communicating with us the whole way through but also going above and beyond trying to chase other ends. So thank you White and Guard & the whole team. We would happily use you again, although I hope not anytime soon as I never wanna move again!

Cristina · 8 January 2023

★★★★★ 5/5

Google

Tania works relentlessly and you feel at ease with her. Jordan works intuitively and is effective. Thank you both helping to sell and complete the chain. Milena

Millie · 11 September 2026

★★★★★ 5/5

Google

Professional and fantastic service. A special mention to Jordan as he was very friendly, not pushy and extremely professional whilst viewing a property. Communication with the branch has been fantastic so far with those that I have spoken with and pleasure to deal with so far. I hope this continues during my house buying journeyPositiveResponsiveness, Quality, Professionalism, Value

K · 25 August 2021

★★★★★ 5/5

Google

I am over the moon with the service we received with White & Guard! I dealt with Tammie (when viewing the property) and Chelsea for the rest of the time. I found Tammie super helpful, and honest when we viewed the property. Tammie was also really friendly! We hadn't come across many agents like that when viewing other properties. We had our offer accepted within an hour and was handed over to Chelsea very quickly to see through our purchase. We had a few bumps in the road with the rest of the chain but it wasn't anything to do with White & Guard. I am so impressed with the way they helped throughout the whole transaction, even when solicitors weren't playing ball. Chelsea called me throughout the day, and evening in the evenings with regular updates! I would highly recommend White & Guard to friends, family and anyone else. Oliver & Charlotte

Oliver · 9 December 2022

★★★★★ 5/5

Google

Thank you so much Carly Gale, Selling my house was always going to be difficult in the circumstances but you were simply great! It was a pleasure to have you deal with the sale of my property, you were very knowledgeable, always available for questions, compassionate, friendly, made a difficult situation painless, your advice was always spot on and you were a delight to deal with. Thank you so very much. The whole team were efficient and kept me advised of what was happening at all times.PositiveResponsiveness, Quality, Professionalism, Value

Amy · 25 August 2022

★★★★★ 5/5

Google

Having dealt with other estate agents I was so pleasantly surprised at how well communication was held from the beginning. Staff were polite and professional. When buying or selling a home you can feel like your agent is very present until your offer is accepted and then you can feel like what is important to you isn't important to them, You get a bit lost in the revenue target process. With Whyte and Guard I have felt like a valued customer from the moment I made contact, no pushy hard sales just knowledgeable staff that clearly want to make the right match when it comes to a sale and purchase combination. When I have called the office, I am called back. I don't need to chase for a reply. Contact is maintained and I know that the process is with a safe and professional team. I am delighted to have bought through White and Guard and I will absolutely be using their service again in the future and recommend others do also.PositiveResponsiveness, Quality, Professionalism, Value

Heather · 25 August 2022

★★★★★ 5/5

Google

Well what can I say? White and Guard have been exceptional, in particular Alistair Jones in the Bitterne office of Southampton. I cannot fault the service provided by White and Guard. From the beginning to the end they have been amazing. Every member of staff is professional, helpful and willing to do everything they can to assist. There was no pressurized selling, they were prompt with their appointments, arranging the open day and keeping me informed the whole time. They made me feel at ease when selling my property and I felt in safe hands the whole time. They were respectful and honest. Do not use any other Estate agent, other than White and Guard! From the first time I met Alistair Jones, I knew that I wanted to sell my property with White And Guard. He reassured me constantly and did not put any pressure on me. He answered all of my questions and even came to take beautiful photos of my house when he was meant to have a day off! He spent quite a long time taking tasteful photos and was respectful and so knowledgeable. He made me feel at ease. He introduced me to his colleague Jordan Ross, who conducted the open day. Jordan again was prompt, efficient and really professional. They are a great team! Thank you for all of your hard work!PositiveQuality, Professionalism, Value

Celeste · 25 August 2022

★★★★★ 5/5

Google

The whole team are very professional, helpful and friendly. Impressed with photos and how our property was presented. Viewings were arranged over two days and our property was under offer in less than a week. Have been regularly updated on progress. Would have no hesitation in recommending White & Guard to anyone selling their property.PositiveProfessionalism

Steven · 25 August 2021

★★★★★ 5/5

Google

Second time using white and gaurd Bitterne and they didn’t disappoint. We sold and purchased through white and gaurd and they always kept us in the loop, making sure the sale and purchase went through smoothly. We mainly dealt with Tammie who went above and beyond ensuring we completed on schedule. Thanks team W&G

Michael · 25 June 2024

★★★★★ 5/5

Google

Lee and the team were fantastic in helping me find the right property. I had ruled out a property and he convinced me to see it and low and behold it was the one I went for. Would thoroughly recommend working with them if you're looking to buy or sell.PositiveResponsiveness, Quality, Professionalism

Stuart · 25 August 2021

★★★★★ 5/5

Google

I would like to say a big thank you to Chelsea a wonderful person who went over her head to help with the purchase of my house. I have never had such amazing feedback from an agent, the team at White and Guard are amazing and I would gladly recommend them to anyone. Thank you so very much for all your hard work. You made my life so much easier.

Georgina · 8 April 2023

★★★★★ 5/5

Google

Fantastic Team!! It just worked from the first introduction at the valuation to securing a buyer!! Couldn’t have asked for more. Kept us updated at every stage, responsive to our needs and queries. Very considerate and respectful throughout. I would definitely recommend Alistair and his amazing team . Thank you for everything.

Audrey · 7 June 2021

★★★★★ 1/5

Google

Poor experience with this agent started off brilliantly but unfortunately downhill from then on ! They over priced our property then were just interested in reducing it , weekly reports were sporadic and pasted and copied, also the annoying thing was their failure to return my wife’s calls and when we did give notice they were just completely uninterested for the reasons why. My advice to White & Guard brush up on your customer service skills .

Keith · 25 April 2025

★★★★★ 5/5

Google

White and Guard have been absolutely suberb to work with and have gone above and beyond to make buying and selling a home an enjoyable experience.

Dan · 30 October 2025

★★★★★ 1/5

Google

I had the displeasure of interacting with an estate agent who left me utterly offended and shocked by her unprofessional behaviour. I received her call regard one of the property I viewed yesterday. She would like a follow up and I said the price is higher than what I expected and so I would not make an offer. But she insist to ask me what do I think I will offer if I do. so I did. To my utter disbelief, the estate agent had the audacity to respond with a completely inappropriate and offensive remark. She said, "I'll call you back if someone decides to give a property out for free." I was left speechless and appalled by her lack of sensitivity and disregard for my situation. As a customer, I expect professionalism and respect from service providers, especially those in the real estate industry. It is absolutely unacceptable for an estate agent to make such disparaging comments to a potential client. She demonstrated a severe lack of empathy and professionalism. Even the offer I said if not what she expected, I don't deserve such a comment like that. It is essential for company that values its customers and treats them with the dignity and respect they deserve. In conclusion, my encounter with this estate agent left me feeling insulted and disheartened. Her offensive remark showcased a lack of professionalism and empathy that is simply unacceptable in any business setting. I hope that this review serves as a warning to others and encourages the estate agency to improve its customer service standards.

Pan · 6 July 2023

★★★★★ 5/5

Google

Had a great experience buying my home through White & Guard. The team was super friendly, helpful, and always quick to respond to any questions I had. They made the whole process feel a lot less stressful and were really easy to work with from start to finish. Would definitely recommend them to anyone looking to buy or sell!

Aman · 15 October 2025