Trusted Agent profile · Bishopston
Verified
★★★★★
4,118 reviews across 2 platforms
201 Gloucester Road, Bishopston, BS7 8BG
Ocean,'s office in Bishopston, at 201 Gloucester Road, is rated 4.8 out of 5 across 4,118 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Ocean,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
5/5
TrustpilotIncredibly helpful and friendly
Our experience with Ocean Letting and Management has been great. William Jenkins has been handling our viewings and applications and has been incredibly helpful and friendly throughout the process. He has responded to our questions very quickly through both email and phone, and has kept us frequently updated whilst we waited for things to progress. The process has been very professional and straightforward and we would thoroughly recommend.
5/5
TrustpilotGreat service so far!
Although I've only just started the process with Ocean Estate both Tommy and Will have been really friendly and genuinely seem happy to help me with any queries I have. Everything is resolved in a timely fashion with no hesitation and unlike other Estate/Lettings agents I've worked with, they seem like they actually want to provide a good service to their customers rather than using the market to stiff-arm tenants into agreements that suit them.
4/5
TrustpilotPersonable, professional and delivery focussed
Steve and team were incredibly proactive in marketing the sale of my property, going above and beyond as I was trying to secure my onwards purchase - ecaluation on a Friday, photographer on the Monday and live on Rightmove on the Tuesday. The sales brochure and photographs were excellent. Ocean secured several offers on my property, with offer accepted 3 days after listing - working at an incredible pace. Perhaps most importantly, securing a very good price. Really personable and friendly team. Steve has always been very happy to help and provide advice on my onwards purchase, often out of hours - which has been much appreciated. Even better ifs for me, would be enhanced clarification of buyers positions; smoother handling of offers (such that it reduces the pressure on the seller) and a more proactive approach to the management of the end to end sale (as was adopted at onboarding/listing). Thanks very much for all of your hard work. Sebastian
5/5
TrustpilotGreat company to work with!
Great company to work with, they made what would have otherwise been a stressful time finding a new property within Bristol so much easier. I would also like to personally thank Lily for her help during the viewings period and being super speedy with her email responses. I will 100% be going back to Oceans Estate Agents in the future to help with any potential future moves. Thanks again!
4/5
TrustpilotFabulous
Thank you Tommy for making our relocation back to Bristol as easy as possible. A relaxed and friendly manner, made us feel comfortable and avoid all the stress that comes with flat hunting!Tommy had even offered us alternative properties, after getting to know us and what our budget/ideal flat would be.Quick communication and ensuring myself and my partner are in the loop has made this a painless process :). Thank you Tommy!
5/5
TrustpilotThe conveyancing team at Ocean were…
The conveyancing team at Ocean were great people to deal with in the sale of my Flat , any contact I made and emails sent were answered swiftly by the team .Very professional from start to finish.We had a delay because of the buyers solicitor not being responsive enough but the pressure was kept on by the team at Ocean and we got the sale done . If not a little longer than expected because of the buyers side .I highly recommend Ocean Property Lawyers .There are many Conveyancing Lawyers out there that frankly do not respond at all to emails for days even weeks .Ocean is not one of them and I recommend them highly .Contact is key and Ocean kept up contact at all times Thank you to Lily , Tom ,Jenny and the team .
5/5
TrustpilotGreat mortgage advising and soliciting services
We worked with Ocean as both our mortgage advisors (with Simon Lack) and solicitors (with Ashleigh WE). Both were extremely helpful throughout our home buying process and kept us informed at all times. It was excellent being able to ask questions and have them answered in a timely manner. As first time buyers, we were very happy to have this extra help.We definitely recommend ocean for these services. A huge thank you to the team.
5/5
TrustpilotVery impressed with the knowledge and…
Very impressed with the knowledge and guidance shared when putting our house on the market. House was extremely well marketed and sold within the first weekend of viewing. Our initial search criteria was very specific and we struggled to find what we were looking for. We had a change in heart and wanted to look at a project. Joe was amazing. Got us in to view the house within 24 hours and our offer accepted within the week. The team were so supportive throughout the process. Highly recommended and will use again (no rush mind to move any time soon as we have purchased our dream forever home)
5/5
TrustpilotWe recently let a property through ocean
We recently let a property through ocean and could not be happier with the process and end result! Everything was smooth and we were frequently checked in on to make sure we were up to date on the process! I’d like to give a special shoutout to Jemima and James who were both incredibly kind and professional and helped up find the right property for us!
5/5
TrustpilotOcean Estate Agents
Have recently instructed Ocean to value and market a property, and received prompt professional service from Claire Kington. Property value, description, and photographs were quickly emailed for approval along with notification of a viewing within a couple of days. Hoping to receive offers in due course.
5/5
TrustpilotSuperb Professionalism Throughout!
Ocean Property Estate Agents went above and beyond. Emily Higgins and Karen Lassauzet from the Portishead branch provided exceptional service during a challenging time, making the process of selling my late grandparents' house straightforward and stress-free. Their professionalism and dedication were truly outstanding, ensuring a smooth sale without any obstacles. I highly recommend their services to anyone looking to sell a property. Thank you, Ocean Property Estate Agents, for your excellent support during this difficult period. Five stars! ⭐⭐⭐⭐⭐
1/5
TrustpilotAVOID!!! AVOID!!! AVOID!!!!
Absolutely unprofessional, disrespectful and rude. If you want to sell your house use them as last option, please find in the review below why. I have sold my house with them couple of weeks ago (07/08/2024). Firstly they have never placed sign in front to show that the house is for sale, most likely thats why i had just 3 viewings for the first few weeks and two of them were the same family. Then the sales agent has blocked my email so i wasn`t able to send him emails ?!? After that when me and the buyer have agreed with the offer the offer looks like the so called "price negotiator” have said to the buyer that my furnitures are included in the price in case that i have clearly stated to her that we can discuss with the buyer separate price for the furnitures if he wants them. I have found out that 3 months later when the solicitors asked me which furnitures are included so i have been forced to sell my house with the furnitures because the “price negotiator said so"!!! I have been asked from them to provide evaluation which is valid for 3 months and they didn`t managed to get everything done in those 3 months period and at the end they has blackmailed me to move out from the house in 24h or i need to do (pay) a new evaluation!!! Their moving manager has sent me an email (on 12/07/2024) saying that everything is ready and they are coming to me with suggestion for completition date (24/07/2024) which “will give enough time to the solicitors to finalise the documents" and after that they have failed to meet the date which they have suggested to me. As a result i had to pay mortgage for one more month, council tax and “more enquiries” which accidentally popped up!!! And all of this is in case that me and the buyer were using them as our solicitors, so you can imagine what kind of communication they have got between themselves… After the sale i have asked them for the branch manager to contact me, so i can discuss the above with him/her, instead they have started to passing me between themselves. Thats mean that there is nobody to take responsibilities of what they are doing… Absolutely rude and disgusting behaviour by their unprofessional staff.To summarize, i have chosen them because they have offered lower commission than the other agencies and at the end of the day is my fault that i have chosen them, but when i calculated everything i have payed more money than i had to pay with another normal and professional agency... I hope my experience will prevent someone else to end in the same situation like me… The most polite thing what i can say is that this is not a good and reliable agency, use it as a last option if you have unlimited time and money to sell your property
Thank you for your comments. Your review is in contrast to the many positive reviews for our experienced and committed team at Ocean, Bradley Stoke. Additionally, we find your comments puzzling for several reasons.Regarding the initial slow progress, you chose to list the property at a price higher than our recommended valuation. Our suggested asking prices are based on the most recent local sales evidence and the unique features of each property. As the local market leader, we have multiple comparable sales prices to determine the optimal asking price. Once the price was reduced, activity increased, and we successfully agreed a selling price.Regarding the email issue, we did not block your emails. We take great exception to this insinuation. It appears there was a filter via your email service that blocked our messages. You may recall that we spent time with you in person at our office, trying to resolve this issue by sending emails while you were present, demonstrating that emails were blocked by your server.Regarding the furniture items, when we first met, you mentioned you were leaving the country and needed to sell the house with all of the furniture included if possible, which we accomplished for you. This was discussed in detail and agreed upon when the offer was presented. Furthermore, this was confirmed in writing on the 'Memorandum of Sale' and subsequent conveyancing documentation.Regarding communications with the office following the sale completion, you requested to speak with the Branch Manager. As this was regarding a sale, Stefano, the Associate Sales Director, called you personally, but you refused to speak with him. Liam, the Assistant Manager, also called, and you declined to speak with him. You were also provided with the conveyancing contacts so that you could discuss all matters with the appropriate persons.We regret that you have left a 1-star review, however we refute your claims in this instance.Regards, Ocean
5/5
TrustpilotAshleigh & Simon were brilliant!
Ashleigh Westcott-Egan and Simon Lack were brilliant!We instructed Ashleigh to deal with the conveyancing for our sale and onward purchase and she always responded to my many emails and phone calls, which i found extremely reassuring in what turned out to be a much longer process than anticipated (purely due to a separate incompetent solicitor in the chain). She was patient and calm with us and was always available for questions. She got us to a position of being able to exchange very quickly, sadly this was delayed due to another in the chain which was out of Ashleighs control.Simon sorted out mortgage for us, he was also always available for questions, sorted us out with a decent mortgage considering current circumstances and very thorough. He kept in touch throughout the whole process.We would definitely use them both again and highly recommend!!
5/5
TrustpilotSale of my house in Avonmouth
Alex visited to value my property and from the start I felt confident and supported . Alex had lots of good advice and referred me to Ocean solicitor’s who were efficient and kept me fully informed special thanks to Georgia who was a friendly supportive and informative voice at the end of the phone .Thanks also to Mark who was always full of good advice . Special thanks to Tanya she worked very hard for me and was friendly professional informative and listened to me patiently when I was stressed Thank you to the whole team - amazing !!
1/5
TrustpilotOcean Willow Brook Branch
I feel that I need to reply to the recent message from Ocean after their investigation. After we have had such an appalling experience from Ocean we are now being subjected with lies. Any bad comments we made were justified. First of all, Ocean were not the 4th local agent we instructed, so that is wrong. The first Estate Agent we instructed sold at a good price but unfortunately fell through due to us being unable to find a suitable property. We then instructed another Estate Agent but could not sell with them so decided to go with Ocean.There was a significant lack of communication from the start. All appointments for viewings were sent by text and when we called the office to get information about the people viewing our house, the majority of the time nobody had any further details to give us as it seemed they didn’t bother to find this information out and were also quite short with us on the phone and made us feel that we were bothering them, so it made us quite uncomfortable to phone them or even go into their branch as one time one of the staff rolled their eyes at us when we came in to ask for more information. The only nice person that was there was a lady called Emma who was the office Administrator and she tried to help us when she saw how upset I was. Unfortunately she has now left. There was even one time after a viewing that one of the Agents left our front door unlocked but we didn’t even mention it, just to not cause a fuss. We were never rude to anybody but understandably frustrated by the bad service and am astounded by the comments made by Ocean which are untrue. In fact since our time with Ocean we have had other people tell us what bad experiences they have also had, just wish we knew that before.
5/5
TrustpilotA speedy seamless sale
We chose Bishopston’s branch of Ocean Estate Agents over other estate agents because Ella Peace was very knowledgeable of the area and the market prices. During a difficult market we managed to find a buyer and complete the sale of our house with great help from Ella within 10 weeks ! Amazing and this couldn’t have happened without her experience and organised approach.We are very happy to recommend Ocean especially Ella Pearce to sell or buy your home.
5/5
Trustpilot…Shirehampton Ocean team
The whole team at Ocean were fantastic . Chris and mark were so reassuring and informative when valuing my house giving advice where needed and were always open and friendly during any contact . I felt very confident that they would sell my house …. Which they did !! Once an offer was accepted Tania was always there reassuring me and keeping me regularly informed re progress of the house sale . She was always a friendly voice at the end of the phone a truly lovely professional knowledgable lady .Lastly Georgia on the Ocean legal team was patient , supportive and very efficient and always friendly . All this adds up to a truly amazing team !!! Thank you all .
5/5
TrustpilotOcean Homes Landlord: Excellent
I recently used Ocean to let my property and have been delighted by the service from the Ocean team. From initial enquiry to finalising the tenancy, Scott and the team at Ocean have been excellent. Specifically, they communicated well and were responsive to emerging queries/issues. Within a week of marketing the property, Ocean secured a selection of high quality tenants and handled the end to end process of getting them into the property. I'd like to specifically thank Jemima for her diligence in finding great tenants in a short space of time and James and Sarah for their additional support. I have full confidence in the Ocean team and wouldn't hesitate to recommend them to other landlords.
5/5
TrustpilotOcean was incredibly useful in the…
Ocean was incredibly useful in the purchase of my first property, especialy Julie from the Gloucester Road branch. She not only kept me updated throughout the whole process but also sped the other agents up whilst they were being slow with documents. Would 100% recommend ocean for other home buyers.
4/5
TrustpilotOcean Estate Agents at Bradley Stoke…
Ocean Estate Agents at Bradley Stoke were a good choice. Their experience and good local knowledge meant we got the property on the market at a realistic price,attracting lots of interest, and after a concentrated day of viewings, we had a bunch of offers. The team there werre friendly and efficient, and commumicated swiftly.We used Oceal Legal for convenience and to keep things in-house. The process seemed unduly long for a simple transaction with no chain at either end, but we got there eventually. There was a whopping £48 charge to transfer the funds after sale, which we hadn't spotted in the small print, and seems comparatively excessive.Overall, a positive experience, and I'd use Ocean Estate Agents again.
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience selling my flat through Ocean.There were very friendly,helpful and professional at all times.I really couldn’t have asked for more.You hear bad reports about estate agents and yes,I believe a lot are justified,but I assure you this is a genuine review and Ocean really were excellent.Special mention to Melissa too,as she was great.
5/5
TrustpilotWe couldn't be happier with the service…
We couldn't be happier with the service we received at Ocean Shirehampton. The entire team were excellent; from Mark and photographer Tom getting our house ready to put on the market, Chris and Sam arranging viewings and eventual sale of the property, but especially Sadie - our Move Manager. Sadie helped us navigate a very stressful journey with calmness and efficiency. We always felt supported by Sadie, who was incredibly patient and professional even when faced with very difficult aspects (and external parties) throughout our sale. Thank you Team Ocean!
5/5
TrustpilotFantastic service from start to finish
We were incredibly impressed with all members of the Ocean Estate Agents Downend Team (and affiliated Ocean Solicitors Downend). Their professionalism, judgement and support from initial meeting to completion was faultless. They sold our house for what we believe was a very good price, the process was very smooth and as stress free as a move possibly can be and it happened at a rapid pace - approx 6weeks from accepting an offer to exchange. They worked tirelessly with our buyers, our solicitors and our buyers solicitors to ensure a quick stress free sale. We are very grateful to the wonderful team at Ocean Downend with special thanks to Joe, Dom, Liz, Lisa (and Tammy and Gemma at Ocean Solicitors).
5/5
TrustpilotVery happy with our experience
Right from start when we were unsure about renting out our house, we were relieved at our first appointment with Scott. He had all of the answers, advise and really put us at ease. Very knowledgeable indeed. Also Jemima was very helpful, friendly and couldn’t do enough to make us happy and relaxed. We’ve found a lovely tenant and hope that the journey continues as smooth. Thanks Ocean, it’s been a pleasure
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ocean,, Bishopston won Trusted Agent.
