Trusted Agent profile · Bishop Auckland

Robinsons Bishop Auckland reviews

4.8

★★★★★ Excellent

1,818 reviews across 3 platforms

120 Newgate Street, Bishop Auckland, DL14 7EH

Robinsons's office in Bishop Auckland, at 120 Newgate Street, is rated 4.8 out of 5 across 1,818 reviews on three platforms, including 30 Google reviews rated 3.8.

Google logo

3.8 / 5

30

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

1,787

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.

5/5

Trustpilot

Robinson's sales team Durham

Ann from the Durham branch provided updates throughout the sale process, which did not run smoothly, no fault of Ann's, I hasten to add. Very pleased with having a single point of contact although others were involved with booking viewings and the valuation etc and were also knowledgeable and professional. I would not hesitate to recommend Ann and the team.

KS14 · 23 May 2022

Agent replied · 16 June 2024

Thank you for your lovely review of our Durham office, and in particular Ann, its very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Great Team at Robinsons of Sedgefield

I chose the Sedgefield Branch of Robinsons out of several other agencies in the area as the communication was excellent at the very beginning.This communication continued throughout the sale and Ryan, Sharon & Danni were very professional.I would definitely recommend Robinsons as it takes the hassle out of selling your home.

Jean · 26 April 2023

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Helpful

They were very helpful in answering any queries I had about the sale of my house. Quick to get my house on the market and worked around working hours for the photographs.

Claire · 30 January 2026

Agent replied · 23 February 2026

Thank you for taking the time to leave us such a lovely review. We’re delighted to hear you had a positive experience and that our service met your expectations. Your support is genuinely appreciated, and we look forward to helping you again in the future. Kind regards, Robinsons Management Team

5/5

Trustpilot

Perfect team at Sedgefield branch

I had an outstanding experience with the team at the Sedgefield branch of the agency. Ryon, Sharon, and Danni provided exceptional service and demonstrated a high level of professionalism and dedication throughout the entire process. Overall, this team is a perfect example of what great service should be. They went above and beyond to meet my needs and exceeded all my expectations. I highly recommend the Sedgefield branch and specifically Ryon, Sharon, and Danni for their remarkable service.Thank you for making my experience so positive!

Tanja · 21 June 2024

Agent replied · 24 August 2024

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

5/5

Trustpilot

Efficient & friendly service

Sam and the team were a pleasure to deal with right from the start. Mandy was my main contact but Julie and the others were very helpful and on point and very efficient throughout the whole process, thanks everyone!

Johanna · 5 February 2024

Agent replied · 16 June 2024

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.

5/5

Trustpilot

Great service from the Sedgefield branch

I would highly reccomend Robinsons at Sedgefield to sell your property. I found Ryan to be very knowledgeable of the market and honest in his advise on value. They achieved a sale quickly and it went through very smoothly. A stress free experience! Thanks Ryan, Sharon & Danni 😀

Michelle · 31 May 2023

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

We used the SEDGEFIELD BRANCH for our…

We used the SEDGEFIELD BRANCH for our sale and they were a joy to work with. Ryan, Sharon & Jade were always on hand to help. In particular Sharon deserves a special mention for her friendly and professional attitude, she always kept us up to date with developments and freely offered advice when needed. We would highly recommend.

C · 15 July 2022

Agent replied · 16 June 2024

Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Prioritised and Helpful

At Move with Us we work alongside Robinsons for business purposes and when asking Charlie Robinson for some help, he was most friendly and approachable which resulted in a quick professional response and therefore felt I was prioritised. This is what a good business is about.Thank you Charlie

Megan · 26 June 2023

Agent replied · 16 June 2024

Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

10 Gold Stars to Team Ryan, Sharon and Danni from Robinson Branch Sedgefield

Being new to the Sedgefield area and looking for a house specific to our needs, we met a wonderful team that we have rarely had in our lives. We are very happy to have met . Ryan, Sharon and Danni the team at Robinson Agency, Sedgefield Branch, are like part of our soul family. So close and full of professionalism with us and first of all with a lot of respect and politeness towards people. And we say this after almost a year since we met . Thank you for the dedication with which you work and if we could, we would give you 10 gold stars. Diana and Bogdan

Diana · 17 June 2024

Agent replied · 24 August 2024

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

5/5

Trustpilot

From Sale to Letting

I have just completed a house purchase with the Stockton Branch. The staff as always have been great, dealing with any queries immediately. A special mention to Claire A and Lindsey in sales. I'm now looking to let the property and will use Robinson's as my agent again. Claire in the lettings department is so good and professional. I wouldn't use anyone else.

Mrs · 19 October 2021

Agent replied · 16 June 2024

Hi Mrs TaylorThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.

5/5

Trustpilot

Selling a flat in Durham

Selling a flat in Durham was made easy by the Robinson’s team in Durham. From the initial contact with Keith Mason, all the way through the process, we were given good advice, prompt service and kept in touch at each stage. Couldn’t fault them, and would definitely recommend. This was after many years of similar professionalism from Robinson’s Letting Agency.

Martin · 27 March 2022

Agent replied · 16 June 2024

Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager

5/5

Trustpilot

Great service from a great team!!

I bought my house through the Sedgefield branch and the team there were superb from the first enquiries right through to completion. I dealt with all at the branch - Ryan, Sharon and Danni - at various stages and always got clear, helpful and friendly support and advice from each of them. When the buying process slowed down due to legal issues, they intervened and successfully helped to get things back on track. Highly recommend these guys - it was a pleasure dealing with them! Thank you all...

Mark · 11 June 2024

Agent replied · 16 June 2024

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

5/5

Trustpilot

Robinsons Stockton

I have used Robinsons Stockton for well over a decade now and always had great service for my Rentals. Claire Etheridge manages my account and the service I receive from Claire is outstanding. She consistently goes above and beyond her normal duties and that's what makes this a fantastic company. Claire is truly an outstanding member of the Robinsons team. Many Thanks Richard

Richard · 1 October 2021

Agent replied · 16 June 2024

Hi RichardThank you so much for your positive review ref our Stockton Office. It is great to hear the service was at a high standard. The whole team including Claire will be delighted with your positive comments.ThanksSimon WrightDirector.

5/5

Trustpilot

First time buyer

Elaine at Robinson’s in Marton, Middlesbrough went above and beyond, she done more than we could have asked. Constantly kept us up to date with the process of the sale, due to being first time buyers we were stuck on how the process went but we were always kept in line thanks to her. Couldn’t have asked for better services. Thank you so much personally Elaine

Ms · 15 February 2021

Agent replied · 16 June 2024

Hi Ms Dearlove and Mr Barnett,This is a great review and very positive. Thank you very much for posting your comments ref our Middlesbrough Office. I shall pass on your good wishes to Elaine and all the team.Regards.Simon WrightDirector.

5/5

Trustpilot

Robinsons found us a buyer fairly…

Robinsons found us a buyer fairly quickly…were very professional and could not rate them any higher.Thank you.

David · 15 May 2026

Agent replied · 27 May 2026

Thank you for your recent review of our Robinsons Estate Agents, it is very much appreciated. Regards Robinsons Management Team

1/5

Trustpilot

We used Robinsons to conduct a Level 2…

We used Robinsons to conduct a Level 2 survey of a house we wanted to buy. The survey came back with no issues (other than a side door to the garage needed replacing). We bought the house on the strength of the survey.Two and a half years later the roof collapsed on an extension to the house. The Survey did not pick up any of the issues with the DIY roof, e.g. joists held together with flimsy metal brackets, no joists connected to walls, use of decking to build the roof, etc. We contacted Robinsons and they found excuses to get themselves out of any liability. Almost £15k to fix the roof. I'd never, ever recommend a 'John Wayne' business to anyone.

Ian · 30 May 2024

Agent replied · 16 June 2024

Thank you for taking the time to provide a review. However, your comments are seriously defamatory, and are strongly refuted. Our Survey team have many years of experience, are members of a professional organisation (RICS) and provide a very professional service. The survey was undertaken in September 2021. The house had been extended and significantly altered. The areas of roof which proved to be defective were inaccessible and could therefore not be inspected. This is quite normal for a Level 2 inspection. You were made aware of this in the report (which you signed to say you understood and accepted) and this was again flagged in the report. Also in the report, it stated that you should ask your legal advisers to check that all necessary permissions had been obtained. Apparently Building Regulations had not been obtained for some of the roof alterations. The report stated that you should show a copy of the report to your legal advisers. We can only assume this did not happen, or your legal advisers failed to investigate and advise on the matters in question adequately.Following your complaint to our survey office, a full and factual response was supplied.Best RegardsRobinsons

5/5

Trustpilot

Angela of Robinsons Crook was an absolute star

Angela of Robinsons Crook was an absolute star. We were kept informed of everything and answered questions without delay. Pleasant, professional and very very helpful in what was an extremely protracted sale.

Customer · 29 May 2024

Agent replied · 16 June 2024

Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.

5/5

Trustpilot

We have just completed our house sale…

We have just completed our house sale with Robinsons Darlington. We were so impressed with how they dealt with the sale and kept us informed every step of the way .Every member of the team we dealt with, were so helpful and very pleasant to speak too,I must say a big thank you to Joy Cruddas,always available to answer any questions .

Karen · 18 October 2021

Agent replied · 16 June 2024

Hi KarenThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright Director.

5/5

Trustpilot

After a real hectic house move

After a real hectic house move with so many problems we can’t thank Robinson staff enough. Elainehelped us, kept us informed all the way through. Richard was there to help also he sort the situation out into the late evening on night before we moved. All the staff at. Robinsons went way beyond what they needed to do. So thanks to them allRegards Jan &. Barry

J · 17 December 2020

Agent replied · 16 June 2024

Hi Jan,This is a lovely review and great to hear you were pleased with all the efforts Elaine, Richard and all the team at Middlesbrough have given you. They are a great team and i shall pass on your good wishes to them all.Thank you again for posting your review.Regards.Simon Wright.Director.

5/5

Trustpilot

The entire process from initial…

The entire process from initial valuation to the sale of the property was extremely professional.The valuer was well informed on the local housing market and guided us to the correct market value for the property, and ultimately finding a buyer.A special mention to Joy Cruddas our sales progressor, who was superb in keeping us informed and extremely tenacious in pushing the sale to completion

Brian · 20 May 2021

Agent replied · 16 June 2024

Hi Brian,Thank you so much for your review and 5 stars. I shall pass on your good wishes to Joy at Darlington who has done a great job for you.Regards.Simon Wright.Director.

5/5

Trustpilot

An amazing service

An amazing service The team were extremely professional and helpful throughout the process of selling my house and viewing properties to purchaseLouis was very easy to deal with and in my opinion Robinson’s offer the best package in the area They marketed property to an extremely high standard and we had viewings booked within hours of it going on the market Would highly recommend Robinson’s for buying or selling

Ms · 26 November 2019

Agent replied · 16 June 2024

Hi Mr WoodwardThis is a lovely review so thank you very much indeed. Louis and his team at Darlington will be over the moon. They do try to offer a high level of service so it is great to hear your experience as a good one.Thanks again.Regards.Simon Wright.Director.

5/5

Trustpilot

We have dealt with Clare (Sales…

We have dealt with Clare (Sales Stockton ) a couple of times now, she is excellent, very knowledgeable and helpful with any questions we had. When our next purchase goes through we will be using Robinsons again -our next sale was with another agency and certainly not the same calibre of Robinsons. Keep up the good work.We will definatly use you again and would certainly recommend you to our friends.

Mr · 11 June 2019

Agent replied · 16 June 2024

Hi Mr and Mrs WhitakerThis is a great review!!Thank you so much for your very positive comments ref our Stockton Office. The team there are providing a great service to their clients so I am delighted you have had a good experience as well. I will pass on my thanks to the Stockton team for a job well done.RegardsSimon Wright.Director.

5/5

Trustpilot

I found your company and your staff to…

I found your company and your staff to be the most professional I have come across in years. But I am left with no option only to single out one, Joy M Cruddas is without doubt the most professional and caring person I have met. Joy kept us informed about every detail with the sale even though we taught we had lost it on several occasions

Customer · 14 October 2020

Agent replied · 16 June 2024

Hi CustomerThank you so much for this excellent review and 5 stars. it is much appreciated and Joy and the team at Darlington will be delighted.RegardsSimon WrightDirector.

5/5

Trustpilot

Brilliant service, lovely people

From the first time I met Sam he made me feel at ease. He explained exactly what they would do to sell my house and I was informed of every step they made. The team at the Bishop Auckland branch were all very helpful, informative, kind and nothing seemed to be a bother to them when I rang to ask questions.Thank you Sam, Allyson and Natalie

Tania · 8 September 2020

Agent replied · 16 June 2024

Hi TaniaGreat review!!!Thank you so much.Sam and all the team at Bishop will be delighted. I will personally pass on your good wishes to them all.Regards.Simon Wright.Director.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Robinsons's Google reviews
The Trusted Agent

Is this your office? Claim your page.