Trusted Agent profile · Bishop Auckland
★★★★★
691 reviews across 2 platforms
Douglas Crescent, Auckland Park, Bishop Auckland, DL14 8RG
Linden Homes North East's office in Bishop Auckland, at Douglas Crescent, is rated 2.4 out of 5 across 691 reviews on two platforms, including 10 Google reviews rated 4.2.
Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
1/5
TrustpilotVisited the partridge walk site at Stafford at…
Visited the partridge walk site at stafford to view 2 houses on the 30th Oct An elderly woman sat behind the desk made no attempt to engage with us we then walked around the site came back and still made no attempt. We are cash buyers looking around to buy .Left a bad taste as we like the look of the cypress house .Very disappointed with so called service
1/5
TrustpilotDON'T buy a property from Linden…
DON'T buy a property from Linden Homes!!!! I was warned about buying from them before purchasing mine. The quality of the house is horrific, the sheer level of noise I can hear from from my neighbours is unbelievable, there is no sound insulation at all I know that from taking a wall down and investigating myself. You can hear neighbours talking, tv, etc it's incredible.
2/5
TrustpilotVery Poor Communication/Service - Don't waste your time.
One of the worst companies I've dealt with for general communication - You go through the motions for share-to-buy but when it comes to signing up and paying a deposit, can you get hold of them? Three times, with three (phone) eligibility interviews, numerous personal data sent and then they are impossible to contact and just don't return calls, voicemails & e-mails. They then call out of the blue asking if I am still searching for a property. I said yes I am, just not with them anymore because of the above. This lot are ranked joint bottom with Bromford (New Homes) for basic communication/courtesy. Just not worth the time as they appear to not be interested and/or any good.
1/5
TrustpilotAvoid
Would definitely consider looking at other new-build companies and homes in Bristol and avoiding this one. (Taylor Wimpy, Brabazon, Barrett and Bellway all have new build sites across Bristol) When purchasing they don’t tell you the kitchen is a bog standard white, and all you’re choosing is the doors, they sell it like the kitchen would match the doors (like it should) so all other panels like the corners, centre posts, ends and top edging is in the cheapest bog-standard white. A massive cost saving issues which seems to be their main priority across the board, which isn’t what you’d expect when paying the prices you do. I’m now left with a grey and part while kitchen that looks odd and not done properly. When contacting Vistry and linden, was told they’re not willing to do anything whatsoever and if I wanted it sorted I would have to get it done myself. Only reason I’ve given 2 and not 1 stars is because the sales woman Tina has generally been excellent and helpful, but the money saving over customer satisfaction mentality is very disappointing.
5/5
TrustpilotBought out perfect family home and had…
Bought out perfect family home and had the best experience from start to finish... Danielle and the team including Karl the site manager have all made a huge impact on our purchase at Kirkleatham Green and we would recommend Linden Homes 💯
5/5
TrustpilotManor Park
Manor Park, Pontefract.Noone has asked me to do this review. We bought our house earlier this year, was a few problems with the house but they where sorted really quickly. Everybody is really polite. All the negative reviews makes me think quality differs from site to site.
1/5
TrustpilotOne of the worst built houses I’ve ever…
One of the worst built houses I’ve ever seen. A three year old could make a better construction with cardboard.The builders are using such random cheap crap from Germany and it’s impossible to source to fix. Snag work? Don’t get me started. The builders are stupid, lazy and use apprentices with no supervision.The building architect must have been high as a kite designing a house with a super flat roof made of some plastic crap that leaks!My garden was buried full of crap from the builders. The walls are so thin that an ant could far and blow them down. Customer service is a joke, they just want your money and they don’t give a toss. They’re flogging honest to god death traps with fault after fault and I can see someone being seriously hurt or worse. Profits before bloody people indeed. Don’t buy a house from these fools, don’t rent one, don’t even look at them. Summary here, houses are cheap and built with Mickey Mouse materials. The builders don’t sort snags, and when they do, they ultimately make them worse. Houses are badly designed by what I’m assuming is a Child architect.Customer service is like chewing a brick.It’s just not worth the stress. If you sell up, you push the rubbish onto the next poor undeserving sod.Awful experience.
1/5
TrustpilotAffordability check even before seeing a show house, first time I have seen.wanted to know all the details…
They wanted to know all the details about ourselves even before showing us the show house in the name of affordability check which was the first time I had seen any one doing. They wanted to know our date of birth , value of previous house, whom we are lending with etc etc. Comeon guys we just wanted to see your show house before we can decide to go ahead and if we do not like it what do you want to do with all our information.
1/5
TrustpilotWe purchased a house from them 3 years…
We purchased a house from them 3 years ago. The first few months customer service was excellent then went completely down hill. Had nearly 100 snagging issue some of which we still have but LH ignore my emails. Had an issue with high water bill due to the fact they laid dead turf in our back garden so was instructed by site manager to water for hours a day and ended up with £1400 water bill. First they accepted responsibility but dragged out paying, then refused to pay altogether. Will never buy from LH again and advise people not to
5/5
TrustpilotLinden site at Kirkleatham Green, Redcar
We have bought our Linden home through Ben and Jack at Kirkleatham Green, Redcar. They and Linden have been very patient as we had a nightmare sale of our old property. We cannot fault the service and build on this site and very few snags. Ben and Jack are very kind and professional who answer all queries and sort any problems promptly. It has been a joy to deal with them and also the site manager Karl and his overall manager, Michael.
1/5
TrustpilotFreehold Deed without Authority Adoption
With respect to freehold purchase, be careful of service & estate rent maintenance property charges. Despite what your selling agent & property solicitors say about Highways and Council eventual commonland & highways adoption, insist prior to purchase there is a fixed date in writing of all commonland and highways passed for adoption by Linden Homes to relevant Authority.Linden Homes must apply for adoption and similar to other builders do not. You'll pay council tax and service charges indefinitely, if you do not remove the TP1 clause from your freehold sales deed is not resolved, either by RTM right to manage or outright change with HM Land Registry.
1/5
TrustpilotAvoid this builder I’ve had nothing but…
Avoid this builder I’ve had nothing but problems I wish I was able to post photos of the problems as I’m sure you would avoid buying a property. It started November 2021 I had a leak from a pipe in my living room I left a key with the site manager for them to find the leak oh my days when I got home I had 5 holes which were larger than a spot light , I then found as I went up to my bedroom that my foot sank into a hole and that my carpet had been lifted up to create this hole. The holes in the ceiling. Im still waiting for my carpet to be put back down and I ended up painting my living room ceiling as I’m fed up of waiting. I also have a large crack from ceiling to floor that when you press it your finger goes through but I have been told that it’s up to me to correct this. I had to send a message through Instagram as when I sent emails no one would get back to me, they finally got back to me but after emails back and forth and being fobbed I’m still waiting so I decided to put a review on here I’ve had new houses before and been so happy with them but this builder needs striking off I have so many problems I’ve not listed them all PLEASE AVOID
1/5
TrustpilotLinden homes should be your last…
Linden homes should be your last resort. Never go to them unless you have no other options left. They are arrogant, don’t really care about you as a customer. I am a first time buyer looking to purchase a new build in Gloucester. I have approached Linden homes in Quedgeley requesting viewing a Pembroke show home. They have confirmed the appointment at 4pm on Sunday 26/06/2022 at Bishopscleeve. Went there with my family, waited for 15minutes, no show! Called the lady at Linden Sales team who arranged the appointment, she gave me a number to call. Repeatedly called the number, no answer. Called the lady back, she asked me to wait for another 10 minutes, it seems she sent an email requesting someone to call me. No one called even after 30 minutes!! At the end the sales executive being honest with me said that she did not confirm with Bishopscleeve sales team executive. I left the show home address wasting my Sunday afternoon having to drive 1 hour 20minutes! No apology, no follow up! It seems they don’t really care!
1/5
TrustpilotSo nearly 3 years in and with the…
So nearly 3 years in and with the communal area still not finished the snagging has begun on my home. So far I have water coming through my ceiling in 4 different places which I reported 4 months ago which hasn’t been fixed. Completely new en-suite had to be fitted. Replacement Bath and shower fitted in Bathroom. All 3 toilets leaking and flushes not working. Flooring downstairs to be replaced. Floorboards upstairs to be lifted and refitted. French patio doors to be removed and refitted. Driveway subsiding in places and needed relaying. Patio subsiding as laid incorrectly. Ceilings downstairs to be skimmed and repainted along with all the skirting boards which weren’t primed. Front door threshold to be replaced. Hot water tank leaking and thermostat fallen off the wall.Lead flashing to be replaced on garage roof.drainage stinks. Cracked slabs leading to front door. Kitchen units peeling. 2 radiators hanging off the wall. 200 emails sent. Please please be aware. THIS IS NOT SNAGGING, ITS DEFECTIVE WORKMANSHIP, THERES A DIFFERENCE. Don’t be taken in by some dubious 5 star reviews naming individual staff (I think we can guess where they came from) BE CAREFUL. 78% of reviewers won’t be wrong!!! Please check The Daily mail, The Sun, Surrey Live for reports online and see for yourself.
4/5
TrustpilotWe moved into our home back in December…
We moved into our home back in December 23. Both the sales and the site team were really helpful at all times in resolving inevitable issues with a new home, although to be fair they were small in number. We love the house and the development and have no regrets whatsoever.
1/5
TrustpilotAwful company
Awful company. Dealing with an NHBC claim on my house at the 9 year point and Linden (aka Vistry) will do everything in their power to deny any responsibility or reply in a reasonable time frame to legitimate concerns. Shocking. The claim has revealed the extremely poor standard of how their houses are built, I’m just thankful it appeared within the 10 year NHBC timeframe.
1/5
TrustpilotPoor service
Poor service. We moved to our new build in July 2018 after just giving birth and 3 years later, our kitchen is still not completed. We have constantly asked the team when this is being completed and we have people come out to finish the kitchen, but they turn up with the wrong materials and say it is a 2-3 man job that will take majority of the day - rather than a quick job they were made to believe.Longacre Basingstoke cannot hold a site manager and the staff rotation is awful. No wonder there has been no consistency with our experience. Fed up, and just want a finished kitchen.
5/5
Trustpilot5 Star company & Sales Executives.
Delighted with our new home in Kirkleatham, our sales Executive Danielle was very informative with the whole process and couldn’t of been more helpful we would not hesitate in recommending Linden homes & first class sales staff.
1/5
TrustpilotPoor quality and follow up service.
Initially good and attentive but numerous problems and shirking of responsibility. Build quality not good. Plumbing was dreadful And have had issues for 5 years. 2 houses on are development had their roof blown off and ours was not properly secured!!
1/5
TrustpilotSome of the worst after care service…
Some of the worst after care service I've ever known for any product or service, let alone one which represents the biggest investment I'm ever likely to make. Very badly informed staff from start to finish. Blatant lies regarding obvious problems with the property. Constant avoidance tactics in rectifying problems. Untidy and unprofessional contractors sent to fix problems. Obviously its the property and price point that will decide wether or not you buy with Linden but literally every stage of the purchase and after care has been a litany of problems.
1/5
TrustpilotSubstandard houses built by cowboys
Never buy a house from these lying unscrupulous scumbagsWe have 140 snagging problems on our home, we have been fighting for 4 1/2 years to get them sorted. The warranty is not worth the paper it is written on. Nhbc say linden are liable, linden says nhbc have to fix it, no one fixes it!!Our porch is hanging off, the electric is wired wrong, there is no rain water goods under the garage, the earth wire was not attached to the gas and electric meters, if you turn the electric off for upstairs the electric partly goes off downstairs and not upstairs at all. The flue for the boiler is at an angle so rain water runs into the boiler, the extractor fan pipes were non existent in the loft causing a fire hazzard, the windows are fitted incorrectly and were supposed to be grey but turned up onsite white so they sprayed them, now they are peeling and look like a Friesian cow. Toilets aren’t level, door handles aren’t level, light switches aren't level or they are damaged, i could go on but whats the point, they are able to build substandard houses and get away with it,because it says on their blurb that they dont have to build quality, i wish we has never brought this house, its been too stressful to call home.
1/5
TrustpilotI have just had the most pathetic and…
I have just had the most pathetic and discourteous treatment by the sales and guy at Hanstead Park sales office and I only went in to make a sales enquiry as a genuine buyer - now I wouldn’t touch them . I went in without an appointment which is ‘against policy’ but he squeezed me in . Everything sold off plan this year apart from a few houses and the one I was interested in the show home was off limits until the oven had been replaced ??!! Ok fair enough , I had to beg to have a look through the window and the young guy concerned had no sense of making me feel comfortable, totally unhelpful arrogant and in the ‘computer days no’ mold. So I went back 10 mins later with my family and he outright refused to let my wife look through the window - ‘not I can’t let you do it again’??!! What arrogance and a control freak . ‘I have a teams meeting now and can’t allow it’ how that can affect my wife looking through a window was beyond me ? I was so outraged that it got a little more heated as he made no effort to smooth things and have no explanation other than ‘company policy & health and safety which was rubbish. These guys are inexperienced and have no idea how to deal with customers. This is the service and attitude you can expect from these muppets - see all other reviews . Good riddance
5/5
TrustpilotWalton peaks
It’s always a daunting thing when you’re buying your first home but David from Linden Homes at walton peaks, Chesterfield has taken a lot of the worry out of the process. We moved into our new home back in November and all in all We have been impressed with the process and the house build. Don’t get me wrong there have been some snags to take care of but that is expected of a new home and David/linden has done his/there best to get it rectified in a professional and responsive manor. Can’t ask for much more really. Harry&Jess
1/5
TrustpilotWorst house builder ever
Worst house builder ever! Take your money and run, they are rude to you take advantage of you. They made a major error with one of our internal walls. It was out by over 100mm, they took no responsibility, told us if we wanted it sorting we better sort it ourself, or if they were to do it then we had to make our own arrangements to move out whilst they did it. We bought a £230000 which should of been an amazing experience they ruined it from start to finish. Why should we have to move out of a perfect home as they say for them to fix their mistake. They can't keep to deadlines and as for sorting snagging in a house it's none existing.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linden Homes North East's Bishop Auckland office has 691 reviews across two platforms: 10 on Google, 681 on Trustpilot (across the whole business).
Linden Homes North East Bishop Auckland is rated 2.4 out of 5 across all 691 reviews, and 4.2 out of 5 on Google from 10 reviews.
Linden Homes North East Bishop Auckland, Douglas Crescent, Auckland Park, Bishop Auckland, DL14 8RG.
