Linden Homes North East Bishop Auckland reviews

★★★★★ 1/5

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Still ruining lives of paying customers

Nothing has changed judging by the recent (2024) reviews. For anyone considering buying from this corrupt builder, first Google YVETTE DAVIS LINDEN HOMES Also follow me on 'X' (formerly Twitter) @yvettej07. Linden Homes with its #CorporateThiefGregFitzgerald CEO are #Lifewreckers.Every area of my life has been ripped apart by Linden Homes selling me a contaminated, uninhabitable new build and then ABANDONING me. I continued to pay a mortgage of more than £1200pcm on a house that stood empty and #NotFitForPurpose for 6 years. Linden stopped reimbursing my hotel accommodation bill until my credit card maxed out at £11,000. They also stopped paying the rent to the landlord for my alternative accommodation, after I was left to find somewhere else to live, myself, clearly intending to make me homeless. My credit score is ruined as a result. I've lost my job on health grounds as Linden Homes and Greg Fitzgerald (CEO) caused me to have a breakdown. As a direct result, I've lost my pension, all my employee benefits including my private healthcare as well as my life savings and property. I have never received as much as an apology for ruining my life, let alone compensation. AVOID AVOID AVOID #BuyerBeware I've put a date this month because my 'experience' is still ongoing as Linden Homes needs to compensate me for ALL my consequencial losses, including loss of health and loss of 8 years quality of life. All details of my horror story are out in the public domain.

Yvette · 26 February 2024

★★★★★ 1/5

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I never experience such a poor customer…

I never experience such a poor customer services If I could do zero that will be what they deserveThey don’t care about people is obviously all about money for themI was about talking to them about buying the house needed to check a couple of things and they agreed a price I said I will come back to you over the weekend was working Saturday until 2 pm when to the office it was close run them next morning to make sure someone will be there … only to be told they had sold it to someone else I have never been treated like that

Mrs · 12 February 2024

★★★★★ 1/5

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Linden homes - STAY AWAY!!!

I cannot believe the way all the residents have been treated by Linden homes in Heathlands. The whole site is a mess. Drainage is a nightmare. Communal areas are dire and a safety hazard for the children. Grass has not been laid in areas and looks terrible. If I could sell my house tomorrow I would do it without a second thought!

Ivan · 15 August 2020

★★★★★ 1/5

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Trying to sell a house purchased 4…

Trying to sell a house purchased 4 years ago with Linden. Even though the house is freehold , there is a clause which states this can be turned into a leasehold if Linden wishes at anytime. To rectify this it has taken 4 months and counting!!, costing me thousand of pounds. Not only are Linden useless but the lawyers they have used in this case are equally atrocious, taking 3 weeks to reply to an email (Wilkin Chapman) If you are buying please read your contract properly, personally I would never buy from these crooks.

Omar · 31 January 2024

★★★★★ 1/5

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I would give them a 0 star if possible!

I would give them a 0 star if possible. Endless problems with the estate (heathlands development). We moved in over 18 months ago and the site still isn’t finished. There is an absolute lack of care and they ignore any correspondence to try and get the site finished / problems rectified. Do not buy from these cowboys! Avoid at all costs.

Dean · 15 August 2020

★★★★★ 1/5

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AVOID AT ALL COST

If I knew then what I know now I would’ve looked more in detail! What a nightmare! The sales woman that is actually a Bovis Home sale woman was the rudest person I came across especially when it comes to an almost £400 000 sale. I have been shouted at, ignored, telling me that my complaint is not an emergency, although I had not Hot water because of a contractor Linden supplied! I moved in March 2023 and only had two rooms in the house to use as Linden contractors went through a pipe and the whole house was full of mould and only did I have my full house the end of November. What did they give me, a £100 voucher for my inconvenience. The kitchen flooded and half the cupboards are ruined and every time I make a complaint I get ignored. This is now almost end of January and till today I did not have a follow up from the Company to see if everything is done. My paint are coming off all over the house and my kitchen is disgraceful! I have 3 cupboards and one drawer. This is 3 floor townhouse! Imagine a family of 4 living in this house with 3 cupboards and one drawer in the kitchen! And I paid extra for the kitchen! Listen if you want to save yourself some agony, avoid Linden Homes at all cost! They promise you the world till they have their money and then you are absolute! The house next to me are still open and if I get a whiff of a potential buyer I will tell them to avoid at all costs! I will make it unbelievably difficult for Linden to sell the remaining properties until I am classified as a proper buyer!

Valerie · 15 January 2024

★★★★★ 1/5

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AVOID!!

I wish so much that I read these reviews before I purchased a property with Linden Homes. I’m not even exaggerating when I say it has partly ruined my life. It has been nothing but issues since the day I moved in. Endless snags that weren’t completed and zero communication from the customer service team. Everything from radiators not working, leaks, my bathroom being ripped out, insane noise issues from the floors above, things been installed incorrectly which cause breaks in the future. They took my money and waited for me to do my survey and then it’s like you don’t even exist anymore. They have also been paying other people in my building £100 to fill in their survey but refuse to offer me compensation for issues I have had! They are money grabbers! They need to be held accountable for ripping their customers off. Please please please avoid this company and save yourself the stress! I wish I did.

Deanna · 10 January 2024

★★★★★ 1/5

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It could improve by being honest when…

It could improve by being honest when trying to sell houses on a toxic site in Glen Parva. Please ensure that you explain to potential clients that there are now 100s of piles driven into the site to stabilise it. Also tell customers that there is still gas leakage that is supposedly being mitigated. Also explain that the old tip was often unregulated.

Dave · 28 October 2024

★★★★★ 1/5

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Selling the negatives

I went to view the Heath Farm properties in Partington. Firstly about 6/7 of the houses all had scaffolding on the fake chimneys on the roofs, when querying this as it doesn’t look good the sales rep said ‘I don’t know I’m here on my own, probably the wind’ - so houses are falling down and you have nothing to say about it. Secondly I wasn’t told any positives at all just that the house will be more expensive than the last phase and you don’t get flooring, white goods or turf, just mud in your back garden and apparently this is normal 🤣 I been to hundreds of new build sites and not one of them didn’t include grass - very bizzare. Show home was freezing and had poor work finishing. The whole thing was strange; no price list at all and no idea what it could be but ready to reserve Feb and asked if I had a deposit? A deposit based off what figure? Also advised people were on a ‘waiting list’ but they did not have to do anything to be on this. All negative and no positive, seems like you can’t give your money away these day. Poor poor experience. Perhaps get sales reps that actually want to sell property.

Anon · 17 December 2023

★★★★★ 4/5

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Mister

My experience was good

Charles · 21 September 2025

★★★★★ 5/5

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All Angels

Waisum at All Angels has been fantastic, he made the entire process as stress free as possible, and has taken excellent care of us. The day I walked into the development and met with him, I knew I’d found my new home! He’s without a doubt, 5 stars!

Rogers · 27 June 2022

★★★★★ 1/5

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terrible sales and awful after sale experience

They give no update to you about the sales process and then at the last minute they give you a final completion date and ask you to release the money. They do not think about all the prep work you have to do with bank and moving company etc.The sales people lie to your face, one day they say they would cover the flooring, after you give the offer and start the process they say "no all of these are extra you have to pay separately".After sale services, especially the call center is terrible. They even do not have a system of logging the cases and following them up. You will not be given a case number, just an emailbox where you keep sending mails. Expect an average of 6 to 9 months for any issues to be resolved. I would give them zero stars if that was an option.

NTK · 1 November 2023

★★★★★ 5/5

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Great house, snags handled well

Moved in to my new house in September, the house has been finished to a super high standard, they left a nice box of freebies, and like any house I had a few snags, but they've been handled super quickly and promptly. I can't fault this house or this company they've been great. I suppose the lack of turf is a downside but I already knew it wouldn't have any when I bought it. Definitely recommend!

Harry · 23 January 2024

★★★★★ 5/5

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Ferriby Fields - Scartho Top

Exceptional customer service / care from Stuart Marshall & Sam Lumb I cant rate these chaps enough, we bought our new build from Linden & it felt like buying from a friend rather than a company, I would highly recommend using either sales rep, excellent knowledge, friendly & funny any issues are done prompt & a high level of customer service even when not needed is always given. 5*+

Josh · 23 May 2024

★★★★★ 1/5

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Save yourself the hassle

We moved into our home at the end of May, site staff were initially helpful in rectifying our snags, or at least we thought. Snags would get half fixed with a worker telling us that someone would be along later to fix once half the job was done. Some snags we would raise and the foremen/site management would tell us it was normal and nothing to worry about. This issue is mainly to do with mould in the kitchen/living room. It first appeared on the skirting board which a foreman said was nothing to worry about as he wiped it away. Due to our concern, they sent someone round to replace it and gave us a leaflet titled “how to live with moisture in your new home”…great. The mould however did return just in numerous places along at least 7 skirting boards and in our kitchen cupboards! The mould inside the cupboards has led to food being binned. The site management said they would look into it and help us which we fought for and eventually were told we would get a kitchen replacement as the mould was out of hand in the cupboards. This was about 2 months ago now and after at least 3 requests for an update, I finally had a visit today where I was told they would come round on Wednesday to take a moisture reading before ordering our replacement kitchen. 2 months ago we were told we would get a replacement and we were waiting on delivery yet today I’m told they will order it this week!We’ve had 2 industrial sized dehumidifiers in our kitchen for 3 weeks now which are a nuisance and are running up our electricity bill. Were told that Linden will pay the electricity for them but nothing has come of this. Other houses on the development have had similar issues and were in fact told that staff took their eye off the ball when their house was being built. Wow. Ultimately, we feel disrespected, frustrated and that we deserve our expensive house to be fit for purpose and not a health hazard. Speaks volumes that most of Linden's reviews are 1*.

Michael · 18 September 2023

★★★★★ 1/5

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Bracebridge Manor - avoid

Buying a new build home, I do not expect the amount of mould we have encountered. The skirting boards are persistent with mould, we have cleaned them as instructed and it reappears. The kitchen cupboards are mouldy and damp. Their response ‘oh I’ve not seen this before’. Whilst they are replacing the cupboards, I have chased them for an update 3 times and have not received anything back. The lack of communication about this is shocking, especially since this is a health risk. Mould aside, we found plenty snags within the first couple of days, all were reported. We are still waiting for them to come and sort these out and it’s been 4 months.The site management appear to be at a disagreement about what needs doing, which is meaning we are not getting sorted. I also dont appreciate being belittled by the site management and sniggered at when I point out what’s wrong with the house. After we moved in, we saw a house on the estate with a sign in the window saying “can’t wait to sell up and leave” - we wish we saw this earlier so we wouldn’t buy from Linden.

Charlotte · 15 September 2023

★★★★★ 2/5

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Be careful about buying a new Linden home

I bought my new Linden home with my ex partner 10.5 years ago situated in a village near York.Over the years and just recently we have become aware of problems with the boundaries not being clearly defined which has the potential to cause serious problems with neighbours. For example at the front of our house we have a small front lawn measuring approximately 6.5 yards. by 4 with some small variation.The lawn is one entity and ends next to the neighbours driveway, there is no fence or a continuous line of shrubs to define a boundary. Just recently partly because the lawn had been dying for some time and efforts to make it grow had been unsuccessful we took the lawn up and replaced it with some new soil and planted small showy conifers and then laid 50 bags of good quality pebbles and it now looks fantastic. However it has been brought to our attention that we may have encroached onto our neighbours property in that even though in excess of 90% of the lawn is in from of our house a small section measuring approximately 1 yard by 4 yards belongs to the neighbours, this is misleading to say the least and a solicitor has said that in his opinion it is downright stupid of the builders to do this. The neighbours next door did not realise this either because they did nothing with that part of what appears to be our lawn and we spent money cutting it and maintaining it with water and feed etc for 10.5 years. In our opinion the 'boundary' should have been marked with a fence, or some other material which would have made it obvious to both sets of neighbours who that small area of lawn actually belonged to and who was actually responsible for maintaining it. Our neighbours did not maintain it for 10.5 years and they have only just become aware of it because of a pathetic and jealous neighbour !It also means that in order to gain access to the east side of our detached house we have to go onto their property which is a ludicrous situation we find ourselves in. In our opinion (our meaning my wife) Linden homes have acted foolishly and not applied any common. sense in doing what they have done. If we need to access the east side of our house wall in order to maintain or repair anything we have to be aware that we could be trespassing on someone else's property!!! What a ridiculous situation all because the builders have not applied basic common sense We are also unhappy with Linden in that numerous things in the house have been done using very cheap materials which in a relatively short time break down, i.e light switches which have all had to be replaced at some considerable cost, toilet flushing systems which leak water after flushing and keep leaking thereafter ( potentially very expensive where water meters are in use) not to mention the cost of replacing them £150 each at minimum , upvc window handles which break down within a few years, there are other problems too which I wont go into here.In short I would advise anybody thinking about purchasing a Linden home to think very carefully before doing so and if I had my time again before buying this house I would have asked for a £10 to15000 discount to make up for all the costs and inconvenience that owning this house has cost me.

Neil · 14 September 2023

★★★★★ 5/5

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Brindley Edge

We reserved our plot on the Brindley Edge site of Linden Homes in August, sales assistants were great and very accommodating when picking our options and upgrades. We moved into our home in April 2023 with slight snagging issues. Denis from customer care has been outstanding and is always there to help and fix any issues. Small issues he will get them sorted straight away and even do them for you there and then. The larger jobs he is straight on it and arranges for them to be sorted when he is with you. Cannot recommend Linden Homes enough especially the staff at Brindley Edge!

Jessica · 7 September 2023

★★★★★ 1/5

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Thanks but no!

Let’s start on the positives - the salesperson at the site was very accommodating and good to deal with. The rest was awful. We were going to px our house. We expected a lowball offer, but not 20% less than our valuation from local estate agents. Still we figured it would be less effort than trying to sell, yet we came home to our historic house having had signs screwed to our wall without permission. Twice. The “incentives” were pulled because it had already had grass laid and bits asses which we didn’t want (which is never worth £10k!).In the end after much effort and complaints we pulled out and got our deposit back and pulled the plug. I’d avoid.

Alec · 7 September 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY A LINDEN HOME!

Bought my flat as new build four years ago. It’s clear that Linden do not invest in build quality or safety. The place is falling apart. They installed an Orona light duty lift as the only lift in the whole complex and of course it is constantly breaking down because it’s not fit for purpose. There are leaksWe rarely have hot water because they appear to have installed a job lot of boilers that are all obsolete so it’s cheaper to buy a new boiler than try and source a new part. The central heating does not work.How they got the design of the building through fire safety regulations I don’t know. We are at one end of the corridor while the fire escape and lift are at the other end. If there’s a fire in one of the five flats between, we’re doomed. The main entrance door has never closed properly meaning anyone can come in …and they do. We have been burgled. My neighbours have been burgled. On top of that, thieves came in and helped themselves to a job lot of bikes in the bike storage because obviously the locking mechanism on the storage did not work. The finishing in the flat feels cheap and nasty. Linden? Never again!

Vincenzo · 6 September 2023

★★★★★ 1/5

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We bought a Linden Home property and…

We bought a Linden Home property and have had ongoing issues with leaks for years. All my neighbours have reported the same issues. Today when the plumber came to look at a shower tray he confirmed that the pipework underneath was an absolute joke and does not meet UK standards. The tray was also not sealed in. The buildings warranty won't cover this either. I would recommend to steer clear of this developer as I've read so many stories about leaks and shoddy pipework.

Tanya · 31 August 2023

★★★★★ 5/5

Trustpilot

Excellent Sales staff and superior build quality

I've just bought with my Wife an absolutely stunning 4 bed Pembroke style house on the lovely small development at Mill Brook Green Axminster and I can't put into words how chuffed I am with the build quality and customer service the Sales team provided from the very beginning to Completion and move in day! I know we've only just moved in and there's bound to be some snags to put on a list as with most New builds, but as of yet, I have found none!I met the build supervisor and foreman on site and they are also brilliant, any issues they said, "Just let us know and we will sort straight away". They even called in, on move in day, to make sure everything was alright. The Sales team on this site are excellent and so are the builders who put great pride in getting their work spot on! If your looking for a house New build in Devon, I can strongly recommend Linden homes here in Axminster!MR & MRS CANN

Adrian · 29 June 2023

★★★★★ 1/5

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I called the customer services today…

I called the customer services today because we have been trying to chase up jobs which is still outstanding on my property ( Mowbray View) one of them being my boiler which has been on going for at least 18 months now, we have had Ideal out to it twice and they have changed a valve on it but we still have the problem, Lakeside Plumbing has also been out to it I was thinking of they were going to fix the problem ( thought wrong) back to Linden Homes and because the guy put on his report nothing found on the day of his visit Linden being Linden easy way out of it , it’s not a problem with them go back to ideal.Yet another flobbing off by them. I am classed has disabled and the back garden of the property floods all the way upto the patio doors when it rains ( really great for someone who spends a lot of time in and out of hospital with numerous problems ( Linden Homes not interested) sounds about right for them. Then the nail on the head today when I called only to get told they will not speak to me over the phone ( I think that is called discrimination when they will only speak to my partner) I don’t think they understand that though along with putting the phone down on you. Ignorant and the worst people I have had to deal with.I strongly recommend to anyone who is thinking of buying a property off these to look somewhere else.Words cannot express how they make you feel.

Mal · 19 June 2023

★★★★★ 5/5

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My experience with Linden in Bishops…

My experience with Linden in Bishops Cleeve , Cheltenham has been fantastic, initial point of contact was Gemma and the team who dealt with all swiftly and then AJ , a top man , top of his game, any queries or doubt he’s on it, always there to assist. Thank you all at Linded.

Jay · 12 January 2020