1/5
TrustpilotAvoid
Avoid, going through the property ombudsman to address issues with this estate agent, very poor customer service, they genuinely don’t know what they are talking about, clueless at best!
Trusted Agent profile · Bishop Auckland
Verified
JW Wood Bishops Auckland reviews
★★★★★
509 reviews across 4 platforms
128 Newgate Street, Bishop Auckland, DL14 7EH
Part of JW Wood, see every office.
JW Wood's office in Bishop Auckland, at 128 Newgate Street, is rated 4.7 out of 5 across 509 reviews on four platforms, including 310 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
310
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
2
Reviews on Yell
This office
196
Reviews on Trustpilot
Business-wide
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About JW Wood Bishop Auckland
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Bishop Auckland.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Bishop Auckland office, from every platform, shown as written. First names only.
Trustpilot4/5
GoogleI found Martyn Hunter of JW Woods excellent - he was efficient, very knowledgeable, helpful ,most informative and particularly pleasant to deal with .
Agent replied · 16 June 2024
Hello Carolyn, many thanks for your review. We have passed your kind comments on to Martyn who will be encouraged by them. His team is committed to providing a quality service and we are grateful for your comments. Stay safe.
5/5
GoogleThey have been very helpful for me as I’m buying my first home. Always reply quickly to my emails and are very professional.
Agent replied · 16 June 2024
Hi Gemma, thank you for your review. Buying for the first time can be a scary experience and I am delighted that our team helped you through the process. Hope you will be happy in your first home and we will be here in a few years time when you are ready to move on. Many thanks and stay safe .
5/5
Googlebought a house with the help of amanda dowson and the team at jw woods estate agents very very good service many thanks
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review. We have passed on your comments to Amanda and her colleagues.
5/5
GoogleExcellent and very responsive and proactive. Made the negotiation process simple and quick. …
Agent replied · 16 June 2024
Thank you for your kind words. We will make sure that Elizabeth hears of them
5/5
GoogleAmazing staff, always helpful, kept in touch all the time throughout the house buy process.
Agent replied · 16 June 2024
Hi Andrei, thank you for those very generous words. The team will be glad to hear! We will get you into your new home as soon as we can!
5/5
GoogleExcellent efficient service, slightly undervalued the property but very helpful negociating the sale.
Agent replied · 16 June 2024
Hi Avril, thank you for your kind words. Glad we can get you on your way to your new home.
5/5
GoogleStraightforward easy
Agent replied · 16 June 2024
Hi Leonard Thank you for the review! … More
5/5
GoogleWilling to discuss problems/issues advise on alternatives. Very responsive and happy to guide the novices through the process.
Agent replied · 16 June 2024
Everyone's circumstances are almost always unique when dealing with property sales and it's of paramount importance that our team are on hand to offer guidance/advise to make the most of the situation.
5/5
GoogleA challenging sale, professional service throughout from Louise and the rest of the team. Well done.
Agent replied · 16 June 2024
Thank you for your review, our team at bishop are encouraged by your kind comments and Louise appreciates her mention. Many thanks and stay safe.
5/5
GoogleGreat team,very switched on!! We highly recommend them!!
Agent replied · 22 June 2026
Hi Angie, Thank you for your kind words. I will pass them on to the rest of the team. … More
5/5
GoogleGreat team,very switched on!! We highly recommend them!!
Agent replied · 16 June 2024
Hi Angie, Thank you for your kind words. I will pass them on to the rest of the team. It’s a pleasure to deal with you as well. Kind regards
5/5
GoogleGoing through the stages of buying my first home. JW Wood have been great.
Agent replied · 16 June 2024
Bert, thanks for your review we know it can be daunting your first time and our team were glad that their efforts helped.
1/5
TrustpilotShould be 0 stars
Should be 0 stars! JW WOOD ARE THE WORST ESTATE AGENT i have ever professionally and personally encountered! Rude staff, poor communication, inability to deal with timely repairs, lived in a bug infested house for 6 months and now they want my deposit! AVOID
5/5
GoogleGreat really helpful estate agents.
Agent replied · 16 June 2024
Hi Colin, Thank you for your review! … More
5/5
GoogleI have used JW Wood several times over the last 15 years and I would not hesitate in recommending them to anyone who wants a professional, caring and honest firm. The appraisal of our home was realistic and we secured a sale within a month …
5/5
GoogleGreat service, fast replies and always kept in the loop!
Agent replied · 16 June 2024
Many thanks for the review, our Bishop team will be deleted to read your comments.
5/5
GoogleWe would like to add our utmost gratitude to ALL the staff at the Bishop Auckland office who were absolutely brilliant in helping us with our recent house move. It was not an easy completion though your staff kept us fully informed …
5/5
GoogleSimply the best estate agent we have ever dealt with. Superb from start to Finnish. Apart from great customer service they gave us & updates every couple of weeks or so letting us know how the sale was progressing, another thing that was …
5/5
GoogleI couldn’t be happier with the service I received from JW Wood. From the word go I received high standards of customer service, always with a smile too; nothing was too much trouble. Staff were very friendly, approachable, helpful and …
5/5
GoogleA first-rate excellent service form Amanda Dowson. Very helpful ensuring everything went extremely smoothly. …
5/5
GoogleA huge thank you to gill and the team at the bishop auckland office along with Christine the Liaison lady who helped support me and guide me through my sale .... 10/10 love to you all girls xx
5/5
GoogleAbsolutely first class customer service from Gill Anderson right from the beginning of our interest in the property. She diligently kept us informed of progress leading up to our ‘sealed bid’ offer with the vendor, explained the process in …
5/5
GoogleThank you for enabling the smooth sale of our property. At all times you delivered a highly professional service, guiding us through the sale process and were always available if any questions arose. We would certainly recommend yourselves …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JW Wood Bishops Auckland
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Bishop Auckland won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Chester Le Street won Gold.
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