Trusted Agent profile
★★★★★
220 reviews across 1 platform
11 Brindley Place, Brunswick Square, Birmingham, B1 2LP, Birmingham B1 2LP
West Midlands Lettings Ltd (Sales & Lettings)'s Birmingham office at 11 Brindley Place is rated 4.4 out of 5 across 220 reviews on 1 platform. The 220 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service and professional.
My account manager Ellen Lutwyche always keeps me informed of everything and helps me with any issue I may have. Very pleased!
Hi Marco, thank you for your feedback, Ellen is always ready to assist any issue or query, happy to hear you are pleased!
5/5
TrustpilotBrilliant agents , maximum selling price acheived and more
Excellent selling agents, acheived a selling price much higher than any agent in birmingham. Very punctual , gets the job done.
Hi Syed, Our sales team work hard to achieve the results and we are happy to hear they pay off!Thank you
5/5
TrustpilotReally smooth process, highly recommended!
LV sold my property in Birmingham really quickly, very pleased with the whole process, thanks guys! Highly recommended!
Hi Jonathan, Thank you for the brilliant review, we was very happy to help.
5/5
TrustpilotEXCELLENT!!!
Couldn't dream for a better service! Every member of the LV team were extremely helpful. TEAM LV!!!!
Thank you James! :)
5/5
TrustpilotPersonality.
Josh and Ellen are 2 of the most pleasant and genuine people I have ever dealt with!.
Hi Michael, Thank you for your review, this has made our weekend.Always happy to help.
5/5
TrustpilotExcellent service
Sold my property in a very professional and efficient way. Very pleased, thank you
Hi Jing, Happy to hear how pleased you are with the way in which the sale of your property went through.Thank you
5/5
TrustpilotAndy Ball!
Andy Ball!Well what a guy! Had the best experience talking with him over the phone, helped me with everything needed and cannot fault the guy! Very very good member of the team!
3/5
TrustpilotGreat Job
Thank you for your after service your help was greatly appreciated.
Hi Sunita, Thank you for your review, at LV we are always happy to assist.
5/5
Trustpilotexcellent service
Excellent service, could not ask anymore would recommend to anybody
Thank you for your amazing review, it was a pleasure working with yourself.
4/5
TrustpilotGreat team
Great team - always available when you need them.
Hi paul, Happy to hear this! Thank you for your feedback.
4/5
TrustpilotExcellent Service
Raising the bar for estate agents in Birmingham
Hi Mr Simmons, Thank you for your strong feedback, we do our best!
5/5
TrustpilotLast Saturday our inverstor came from…
Last Saturday our inverstor came from London to view some properties in Birmingham.We had an amazing experience with Stacey, she was on time,very professional and knowledgeable.
5/5
TrustpilotFirst class service.
Very good experience I had with LV, it is my second property to be sold by them and I am absolutely happy. Has been sold After just three weeks of putting it on the market. well done.
5/5
TrustpilotGreat service
Great customer service and totally professional.
Hi Sarah, Thank you for your kind review
5/5
TrustpilotPossibly the best estate agent In Birmingham
I was looking for a place for my client to purchase in city centre and after been to numerous agent, I found LV to be most professional and attentive to our needs. Highly recommended!!!
5/5
TrustpilotExcellent
Nice and friendly staff
Hi Amanda, Always happy to hear this.Thank you
5/5
TrustpilotViewing with Harry.
Had a brilliant viewing with Harry at LV. Had all the information needed, answered every question asked! Couldn’t fault him or the company.
5/5
TrustpilotEverything taken care of to the detail…
Everything taken care of to the detail by the lovely team. Lighter shoulders now with lv property great management. Thank you
5/5
TrustpilotThe service from LV property is …
The service from LV property is excellent every time I pick up the phone. They are all so helpful in the office and always knowledgable and helpful.
5/5
Trustpilotharry was very proffessional and…
harry was very proffessional and helpful, excellent customer service
1/5
TrustpilotCancelled Appointment
Reviews
Hi Niel, I hope you're well. Thank you for taking the time to leave your feedback. I attempted to contact you earlier today to discuss the concerns you raised, and I’m truly sorry to hear that you were left feeling disappointed. At LV Property, we have a strict policy in place to ensure all viewings are confirmed prior to attendance. This is to avoid any miscommunication and to ensure our team can provide the best possible service to all clients. Upon reviewing our system notes, I can see that my colleague made several attempts to reach you by phone and also sent a follow-up email requesting confirmation of your appointment. I completely understand how frustrating this situation must have been, and I sincerely apologise for any inconvenience caused. As a busy city centre agency, we do have procedures in place to help us manage high demand, but your experience matters to us, and we regret that it did not meet your expectations on this occasion. If you’d be open to it, I’d really appreciate the opportunity to speak with you directly and see if there’s anything we can do to put things right. Thank you again for your feedback, it genuinely helps us improve. Warm regards, Corrine Cook Branch Manager LV Property 0121 2857575
4/5
TrustpilotGood Work
My account manager Josh always kept me informed and helped sell my home within 4 days!
5/5
TrustpilotVery helpful and knowledgeable staff
Very helpful and knowledgeable staff, the viewing and application process was swift and efficient.
5/5
TrustpilotVery informative
Thank you so much
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
West Midlands Lettings Ltd (Sales & Lettings)'s Birmingham office has 220 reviews across 1 platform: 220 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
West Midlands Lettings Ltd (Sales & Lettings) is rated 4.4 out of 5 across all 220 reviews, checked 9 October 2026.
West Midlands Lettings Ltd (Sales & Lettings), 11 Brindley Place, Brunswick Square, Birmingham, B1 2LP, Birmingham B1 2LP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.