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★★★★★
298 reviews across 2 platforms
Sovereign Court Graham Street, Birmingham B1 3JR
The Online Property Agency's Birmingham office at Sovereign Court Graham Street is rated 4.3 out of 5 across 298 reviews on two platforms, including 218 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleFantastic customer service,very professional staff .Zara has been very helpful .Great experience over all.definitely recommended.
Thank you so much for leaving a review Sarah, we will pass on your kind words to Zara. Kind regards The OPA Team
1/5
GoogleThey’ll sell you a hmo without the proper planning in place. Avoid at all costs
**FALSE / MISLEADING REVIEW ALERT** **Posting fake reviews is prohibited under UK consumer protection legislation** The statements made in this review are false and misleading. OPA provides a comprehensive Buyer Information Pack for every property we market, containing all material information available relating to the property. Relevant information is also clearly stated within the property advertisement. Where a property is operated as a House in Multiple Occupation (HMO), a copy of the HMO licence will be made available for prospective purchasers to inspect prior to proceeding. Where planning permission or a HMO licence is required, this information is disclosed. Conversely, where planning permission or a HMO licence is not required, no such documentation will exist and therefore cannot be provided. OPA takes compliance and transparency extremely seriously and encourages all purchasers to carry out their own due diligence, supported by their solicitor and professional advisers, before committing to any purchase. If you are a genuine customer and believe any information provided by OPA was inaccurate, please contact us directly so that we can investigate your concerns. If this review has been posted by an individual who has not had any dealings with OPA, we would remind them that publishing false and damaging statements about a business may constitute defamation and/or malicious falsehood. Furthermore, posting fake reviews is prohibited under UK consumer protection legislation. The UK's competition regulator, the Competition and Markets Authority (CMA) has powers to investigate and take action against fake reviews and review manipulation. We have reported this review to Google and reserve all rights in relation to the publication of false and misleading allegations. OPA, The Online Property Agency
5/5
TrustpilotThe Best Estate Agent I've Ever Used - Thoroughly Recommended
I can't express enough how fantastic my experience with The OPA has been throughout the buying and selling process of my property. From start to finish, they have proven to be the epitome of professionalism and expertise. If I could give them more than 5 stars, I would do it in a heartbeat. From the very beginning, The OPA demonstrated an unparalleled level of dedication and commitment. They made what could have been a daunting process remarkably smooth and stress-free. What truly stood out was the incredible team, and one person, in particular, deserves a special mention, Zara... what a superstar! She guided me through every step of the journey with a genuine and warm approach. Her dedication to ensuring that I got the best deal possible was truly commendable. Zara was always available to answer my questions, address my concerns, and provide valuable insights that made me feel confident in my decisions. The OPA's attention to detail and their ability to match buyers and sellers effectively is unmatched. They provided me with expert advice on preparing my property for sale, and their marketing strategies ensured that it reached a wide and interested audience. Their negotiation skills secured the best possible deal for me as a seller. Overall, The OPA is a testament to what an online estate agency should be. They are efficient, trustworthy, and highly effective in what they do. Zara and the entire team at The OPA deserve all the accolades for their dedication and hard work. If you're in search of an estate agency that will handle your buying and selling process with utmost care and expertise, look no further than The OPA. I can confidently say that they are the gold standard in the industry. Thank you, OPA, for making this experience truly exceptional!
1/5
TrustpilotZara is the most ignorant individual I…
Zara is the most ignorant individual I have ever come across in my life. She is rude and very unprofessional. It’s almost impossible to get hold of her… The business needs to shut down!
Dear Sir/ Madam, We are sorry you feel that way. We could not locate you on our system. If you have a genuine complaint please contact info@theopa.co.uk or call 0121 740 1000
5/5
TrustpilotSuperb Experience
Aj was great to deal with. Made the whole process seamless, prompt and very efficient, maintaining contact throughout and keep the transaction on track meeting and exceeding expectation. Definitely recommend. Get things done very quickly with no hassle supporting the sales process from start to finish
5/5
GoogleThe agent Zara is the best professional agent who is very helpful, very knowledgeable, very patient, very efficient and well resourced as well . I will keep going back to her for my property needs.
Thank you Jane. Really appreciate your feedback and We look forward to selling you another property very soon!
1/5
TrustpilotIf you've also been scammed, get legal advice
I put an offer in on a property advertised by the OPA which was accepted. I then had to pay an upfront fee to secure the property. After the fee was paid, the property layout was changed and was no longer what was originally advertised. I reached out to the OPA stating what the property was no longer what I paid for, having been ignored I eventually had to take legal action against the OPA to get my money back. This process took MONTHS and cost me THOUSANDS in the initial solicitors fee's when initiating the purchase and the legal costs of reclaiming the fee paid to the OPA. Having read other reviews it seems there is a theme and I've noticed responses from the OPA claiming these are fake reviews with false statements. Based on my personal experience I am highly confident they are not, as I made multiple attempts to handle the issue directly with the OPA where I was ignored, I assume in the hopes I would just go away. I would encourage anyone and everyone to stay away from engaging with the OPA and if anyone else has been scammed by the OPA I encourage you to seek legal advice to get your money back.
1/5
TrustpilotToo good to be true
Everyone's on the lookout for the best deals these days, right? Well, let me tell you, if something seems too good to be true, it definitely is and this company is a perfect example of that. I have no idea how they're even allowed to operate. Everything looks perfect, until you find out they don't do any due diligence before a property purchase. That means there's no guarantee that what you're buying is actually a sound property. To me, that represents a HUGE RISK for any buyer (in particular ones that don't have a lot of experience) as you stand to lose thousands. Save your money and go to a reputable company, otherwise you'll just end up stressed and out of pocket by using these cowboys. Listen to the genuine reviews, not the "textbook" ones - isn't it strange that they mainly reply to the negative reviews and very short and dry "thank you" to some of the positive ones? If my review can help even one person avoid getting "tricked", then I've done my bit.
1/5
GoogleDon't think these estate agents want to sell houses called about a house in wocster. Lady was fairly inattentive on the phone said she would call me back about a viewing never took my phone number or email ....
1/5
TrustpilotAVOID this company at all costs
AVOID this company at all costs. All seems great with them until they tell you they want a NONE REFUNDABLE fee prior to even having a valuation. They basically offer deals that really do look superb to hook you in & then take their fee before you find out if the property has any defects or not - Basically they are scamming you just for their fee! Take the time to look at earlier reviews & you will see lots of others like this one. You will then see lots of other 5 Star reviews that push the multiple one star reviews down the list. Please take note of the dates of all these 'great' 5 star reviews ie 6 on the 19th Aug, 5 on the 20th Aug etc. Isn't it strange how all these 5 Star reviews all came in on the same days? I'm going to correct myself here, its not strange, its dodgy!
5/5
TrustpilotInvestment Property
Used OPA to purchase a couple of investment properties. Both were tricky purchases, but Zara was at hand to help us out, Zara even pointed me to a financial advisor who helped me get mortgages and close off the purchase. I highly recommend OPA for any investment property purchases.
5/5
TrustpilotFatanstic sales experience
Really efficient and effective delivery. Prompt service. Made everything easy. Attentive and responsive in dealing with any matters arising and maintaing contact throughout to progress transactions to a completion effectively, meeting and exceeding expectations
5/5
GoogleReceived good service and got the job done. AJ was helpful and offered great advice. One thing I would give as feedback is communication, be good to keep client posted every so often. Other than that went smoothly. Would recommend.
5/5
GoogleI recently used OPA for the sale of 3 of my properties. The guys were great and delivered within the agreed timescales for me. Big thanks to Zara for all her assistance.
5/5
TrustpilotHappy Customer!
Zara was really helpful throughout the whole process, I brought 2 properties and couldn't have asked for a smoother journey.
5/5
GoogleWorking with Zara was a treat, she was professional quick and a delight to work with. Overall experience with The OPA 5 out of 5 👍 …
5/5
TrustpilotHighly recommended
Highly recommended. Zara is fantastic. She will give you honest advice & support throughout. She will go out of her way to help you. Always there to assist. I have recommended this firm to my colleagues and will definitely buy again and go through opa
5/5
GoogleWorked closely with AJ at OPA and have had a top experience. Agent had always been on hand with open and honest communication and really helped with the buying process. Will use these agents again in the future.
5/5
GoogleQuick and easy process all went smoothly. Great service and i received a great price for my property. Will definitely be using again. Zara was great.
5/5
GoogleOPA sold my mothers house. From start to finish we were kept informed and Zara went over and beyond. Will definitely recommend to friends and family
5/5
GoogleBest agency. Investment specialists. They have the best investment properties. Highly professional and reliable. Thank you to Zara and you team for your amazing support. Very happpy with the wonderful service. Would recommend to anyone looking to buy or sell.
5/5
TrustpilotOPA top agents
Worked closely with AJ at OPA and have had a top experience. Agent had always been on hand with open and honest communication and really helped with the buying process. Will use these agents again in the future.
5/5
GoogleAJ was great to deal with and got the deal done quickly. He made the process simple and straightforward and we got the keys within 6 weeks!
5/5
GoogleI recently sold a commercial property with OPA, from the beginning they were very efficient. Zara Thomas contacted me, arranged all pictures and documents, got everyone ready and live on their system within days. 5 days later I had a cash offer over asking price and completed within a month. Fantastic service and highly recommended.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Online Property Agency's Birmingham office has 298 reviews across two platforms: 218 on Google, 80 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
The Online Property Agency is rated 4.3 out of 5 across all 298 reviews, and 4.5 out of 5 on Google from 218 reviews, checked 9 October 2026.
The Online Property Agency, Sovereign Court Graham Street, Birmingham B1 3JR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.