Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePurchasing my investment property through OPA has been a fantastic experience from beginning to end. The entire team handled the process efficiently, maintained excellent communication throughout, and ensured everything progressed smoothly. I always knew what was happening, and any questions I had were answered promptly and professionally.
I would especially like to thank Zara for her exceptional support. She was approachable, knowledgeable, and incredibly helpful throughout the transaction. Her attention to detail, regular updates, and willingness to go the extra mile made the whole experience seamless and stress-free. It's clear that she genuinely cares about her clients and takes pride in delivering outstanding service.
I am extremely pleased with the service I received and would confidently recommend OPA to anyone considering a property investment. Their professionalism, reliability, and customer-focused approach have left a lasting impression, and I wouldn't hesitate to use them again for future investments.
Owais · 8 August 2026
★★★★★ 5/5
GoogleBrilliant service. I have been using Opa for buying and selling for 6 years now. I have bought 3 Hands off investments and had great experience rents paid on time & no headache as they promised me. I get amazing rents that I didn’t know were even possible. I have also used them for selling & they were fabulous ! Recommended the investments to my colleagues also who have had similar experiences. Opa are quite different to other agents. They love what they do and are very good at it. I would specifically like to thank Zara she is literally amazing. So knowledgeable, she always wants to help and protect you. She gives very honest advice that guy can 100% trust. Even if there’s a problem. Or a stress during the conveyancing she is there fighting for you and taking the stress away.
Paul · 6 August 2026
★★★★★ 5/5
GoogleMy first purchase with OPA was a great experience from start to finish. The team made the entire process straightforward, explaining everything clearly and ensuring I understood every step before moving forward.
I've been investing in property for over 10 years, and I genuinely believe OPA offers investment opportunities that are unique in the market. The returns have been exactly as promised, and I receive my rental income every month without any issues.
A special thank you to Zara, who have been incredibly helpful throughout the process. They've always been available to answer my questions and provide support whenever I needed it. Based on my experience, I'd happily recommend OPA to anyone looking for a reliable property investment company.
Zayan · 6 July 2026
★★★★★ 1/5
GoogleUpdate!: after my review the opa has added a response saying I was given a property pack so I just wanted to add some info. After reviewing the documents provided, I found references to the property being used as HMO Supported Accommodation, which raised obvious questions about the licensing position.
I viewed a property that was advertised as a 5-bedroom HMO investment with a housing association lease. During my due diligence, I specifically asked about the HMO licence. Initially, I was told I would need to apply for a new licence because licences are not transferable. Later, I was told there was actually no HMO licence at all and that one was not required because of the housing association arrangement.
What concerned me even more was that shortly after I questioned the HMO status, the online listing was revised. The original description referring to the property as an HMO disappeared and Zoopla showed it had “Just Added” the revised listing. This significantly reduced my confidence in the accuracy of the marketing.
During the viewing, I also noticed what appeared to be a makeshift ground-floor bedroom created using a temporary partition, which raised further questions about whether the property was genuinely configured as a proper five-bedroom house.
When I asked about visible cracking and signs of previous water ingress that I observed during the viewing, my questions were not properly addressed. Instead, I was told that the asking price was fixed and that I needed to submit ID, proof of funds and complete the offer paperwork before progressing further.
As a buyer looking to invest nearly £200,000, I believe it is entirely reasonable to seek clear answers to important legal and structural questions before committing or providing sensitive financial documents. It was a complete waste of my time and fuel driving all the way from London to view this place.
My advice to anyone considering buying through this agent is to carry out thorough independent due diligence, verify every aspect of the property with the local council and your solicitor, and do not rely solely on verbal assurances.
Waqar · 6 August 2026
Agent replied · 7 July 2026
PLEASE DO NOT WRITE MISLEADING REVIEWS - READ THE PROPERTY INFORMATION. ALL BUYERS INCLUDING YOU ARE GIVEN A PACK.
* This is NOT a HMO & Not ADVERTISED AS A HMO
* The advert clearly states: "We are advised by the seller that the property is leased to an accommodation provider under c3(b) use. Please note the tenant housing provider have advised they do not require a HMO licence. Birmingham is an article 4 area. Any prospective buyer should carry out their own due diligence prior to proceeding."
* You were sent a pack with all the information the link to BCC website confirming this is not considered a HMO and no licence required.
https://www.birmingham.gov.uk/info/20054/local_plan_documents/1933/city-wide_article_4_direction_relating_to_houses_in_multiple_occupation_hmos/2
As an agent we go above and beyond to ensure all "material ifnromation is provided. If you chose not to read that that is not us being misleading.
★★★★★ 1/5
TrustpilotFake company
To reserve a house they charge you the fee and they trap you to those houses that basically they not selling it in actual this company is fake they eat peoples hard working money the lady Zara is evil she trap people into some kind of legal documents then after your money goes you can’t even take action about them someone need to take action about these fraud people. Even their make you to sign some contract this company are scammers.their need to be reported to the police
Robab · 2 April 2026
★★★★★ 5/5
GoogleI have bought several properties through OPA over the last 5-6 years. Mainly investments, leased to housing providers with guaranteed rents. very happy with service. Great investments. I get paid ontime, no headache. OPA have always been great. helped with purchase all the way, helped facilitate the transaction and on hand with any issues, even after completion. This is why I go back and buy more. I have also recommended to others who have purchased and sold through OPA. Thanks to Zara & Ramsha for help.
James · 30 March 2026
★★★★★ 5/5
GoogleGreat agency - I have bought with OPA & also sold with OPA. I found OPA's model of buying and selling very smart. Everything is organised and all information is clear from the outset. I have managed to buy an amazing investment with fantastic rental return. You pay a fee which is reasonable, that secures the property. All the information is provided BEFORE you pay, so its quite clear. You decided if you are comfortable before paying and instructing solicitors. It also means the seller is tied in so he cant mess you about. I like the transparency with OPA. The staff also make everything extremely clear before you proceed. The genuineness of the staff is what prompted me to sell my propetry with OPA as I had great experience when buying. I felt I could trust them & they work in interests of buyer and seller. Theres no pushy sales tactics, they know they have a great product & great model, so its just about relationships with them, which is why they are so successful. highly recommended guys. Thanks alot.
A · 30 March 2026
★★★★★ 5/5
GoogleMy wife & I have bought three investment properties from OPA now over the last 5 years. Excellent service from OPA, particularly Zara Thomas who heads up the investment division. Very professional, honest and helpful. She will tell you her honest advice and opinion and she goes out of her way to make sure everything goes through. OPA are not sales people, they genuinely want you to have a good investment. We were cautious at first but have had superb experience. We are saving up now for our next one. We would recommend Zara & OPA to anyone considering buying.
Andy · 28 February 2026
★★★★★ 5/5
GoogleWe had a very positive experience with OPA from start to finish. The team were professional, responsive and always kept us informed throughout the process. Everything was handled efficiently and with a genuine focus on achieving the best outcome for us. Would happily recommend OPA.
Pooja · 28 September 2026
★★★★★ 2/5
GoogleThere is a property advertised on their site that my husband and I have been interested in. Was happy to pay the exclusivity fee but after reading the reviews, I will let this one pass. Thank you to all who have shared their experience, I do believe the reviews are genuine and seeing how OPA respond to their reviews in a defensive and unprofessional way, is confirmation that this would not be a good business deal.
Shareen · 30 December 2025
★★★★★ 5/5
GoogleI recently purchased an investment property through The OPA, and I couldn’t be more pleased with the service I received. The transaction was quite complex, but Zara went above and beyond to ensure everything progressed smoothly. She played a crucial role in liaising between the sellers and buyers’ solicitors, working tirelessly to secure all the necessary information and keep things moving forward.
Her dedication, professionalism, and proactive approach made all the difference in getting the deal over the line. I truly appreciate the effort she put in and wouldn’t hesitate to recommend The OPA, especially Zara, to anyone looking for a reliable and results-driven property investment company.
Thank you for your outstanding service!
Umair · 3 October 2025
★★★★★ 1/5
TrustpilotEvery property they list with a social…
Every property they list with a social housing contract is overvalued on purpose, when they remove the social housing contract, when the break clause date comes, which is six months or a year later, you are left with a property that you paid too much for and then you can’t sell at the same price, these are the worst scammers in the UK, they don’t charge the property seller any fees they take exclusivity fee from the buyer, which is a percentage of the sale price which is nonrefundable, no matter what happens after you make the payment beware. If the market value is correct and it has a social housing then that’s perfectly fine but the OPA advertise property’s with an extra 70 to 100,000 pounds on top of the market value and then the social housing contract gets cancelled, this is a very calculated setup and they need to be investigated.
Kelly · 4 October 2026
★★★★★ 5/5
GoogleBought couple of investments from these guys. Great deals. Quite unique in the market. Thought it was too good to be true at first as they have really good deals. But have had great experience. Then used them to sell my own house. Actually really professional, really good communication - gave me good advice. Thanks Zara & AJ.
A · 16 March 2026
★★★★★ 5/5
TrustpilotI discovered Opa when I was searching…
I discovered Opa when I was searching for a property to invest in, and they offered a variety of investment properties. A staff member there played a crucial role in keeping me updated throughout the sale, especially since the property was off-plan. After a successful year, I'm thrilled with the outcome of my first investment. Trust is vital in investments, and I'm now considering my second investment with Opa. Exciting times ahead! 🏡💼✨
Chinkzzz · 11 September 2024
Agent replied · 23 October 2024
Hi, Thank you so much for your review. We really appreciate the feedback! Glad you are happy with the service provided and are having a good experience with your tenant also. Always good to hear. Stay in touch and We hope you get you another investment property soon!
★★★★★ 1/5
TrustpilotMy experience with OPA has left me with serious concerns!
I viewed a property that was advertised as a 5-bedroom HMO investment with a housing association lease. During my due diligence, I specifically asked about the HMO licence. Initially, I was told I would need to apply for a new licence because licences are not transferable. Later, I was told there was actually no HMO licence at all and that one was not required because of the housing association arrangement. However, after reviewing the documents provided, I found references to the property being used as HMO Supported Accommodation, which raised obvious questions about the licensing position.
What concerned me even more was that shortly after I questioned the HMO status, the online listing was revised. The original description referring to the property as an HMO disappeared and Zoopla showed it had “Just Added” the revised listing. This significantly reduced my confidence in the accuracy of the marketing.
During the viewing, I also noticed what appeared to be a makeshift ground-floor bedroom created using a temporary partition, which raised further questions about whether the property was genuinely configured as a proper five-bedroom house.
When I asked about visible cracking and signs of previous water ingress that I observed during the viewing, my questions were not properly addressed. Instead, I was told that the asking price was fixed and that I needed to submit ID, proof of funds and complete the offer paperwork before progressing further.
As a buyer looking to invest nearly £200,000, I believe it is entirely reasonable to seek clear answers to important legal and structural questions before committing or providing sensitive financial documents. It was a complete waste of my time and fuel driving all the way from London to view this place.
My advice to anyone considering buying through this agent is to carry out thorough independent due diligence, verify every aspect of the property with the local council and your solicitor, and do not rely solely on verbal assurances.
Syed · 7 July 2026
★★★★★ 1/5
GoogleThe adverts you get is promising. 10-16% return. It is very attractive. As a business one should know
it is too good to be true. The model is they convert auctioned property bought at a very cheap price
tag, convert it to a exempt accommodation by changing the structure and add rooms. It would be
leased to a social housing company on long term. The property will be sold to you on an inflated price
tag by at least a £100k with a promise of high return. Of course one year later the social housing
company introduced by the OPA goes in to administration for not paying their rent. OPA would say not
their fault. They have asked a hefty fees for the whole transaction and you do not meet these social
housing providers or you don't get multiple options. Also when the social housing provider went to
administration there was no help offered. So £100k down the drain and still don't have possession of
our own property, I am writing this feedback to warn anyone who is looking to purchase via them.
Hope it is helpful.
Mehul · 30 September 2025
Agent replied · 16 April 2026
Dear "Dave"
Your comments are untrue and let me remind you that this constitutes a CRIMINAL OFFENCE under the Consumer Protection From Unfair Trading Regulations 2008.
After conducting a thorough search of our client records, we have no record of any individual by the name of Dave Holland ever purchasing a property through The OPA. We can only conclude that your review is fake.
To clarify, The OPA does not place tenants or manage properties. We act as a selling agent and do not control third-party housing providers or their operations post-sale. All investments are presented transparently, and we always advise buyers to conduct their own due diligence, appoint legal representation, and fully assess any agreements before proceeding. Are you going to blame your legal team/ solicitors as well?
OPA have successfully traded for over five years, and have sold thousands of units to satisfied investors across the UK and overseas. Our reputation is built on integrity, professionalism, and delivering value, and we stand by that.
We strongly believe this to be a false review and/or intended to intentionally mislead or discredit our business and we must make you aware that this constitutes an offence under the Consumer Protection from Unfair Trading Regulations 2008, which makes it a criminal offence to publish fake or misleading reviews. This legislation is enforced by the Competition and Markets Authority (CMA), and we will take appropriate legal action.
If you were a genuine customer who has had a bad experience, we were more than happy to investigate and assist where possible.
Once again this is a fake review.
Kind regards,
The OPA Team
📞 0121 740 1000
📧 enquiries@theopa.co.uk
★★★★★ 1/5
GoogleOPA useless couldn't view a property I was interested, all they cared about was being paid first before the sale. I put in a blind offer to go back to the seller and literally 1 minutes latter was told the offer was refused. I doubt the estate agent even bothered to call the seller.
Microbiology · 19 March 2026
Agent replied · 16 April 2026
Hi,
We are sorry you feel this way, however we strongly disagree with your comment and we believe this to be untrue. We do not recall any sort of incident of this kind occurring and we have no record of you on our system. If you have any issue, please contact us directly on 0121740100 or enquiries@theopa.co.uk
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID!!!
AVOID AVOID AVOID!!!
They don’t even deserve the one star.
If ur a buyer avoid this agency at all costs I recently brought my first home from them and it was the worst experience ever. Firstly they charged me £4000 for the protection of our purchase and to protect the property when I went to view the house again in had gotten worse. I spoke to AJ who was the estate agent and he said he can’t do anything about it. I wasn’t getting any communication from the estate agent when I tried to escalate the matter they wouldn’t allow it to go forward. I was getting rude responses back and their customer service is the worst. If you are lady looking to purchase a home I would advise you stay away from them. They don’t know how to respect women. I spent over a grant removing rubbish that belonged to the previous owner I was told by AJ that the seller would have this cleared out but in the end they just ignored me even when I tried to view it before making the transaction I wasn’t allowed to view it. It’s been 3 months since I’ve purchased the home they still haven’t removed there board or changed it to it saying sold it still says it’s under offer.
If the manager is reading this please give ur employers the correct training on how to treat there customers.
Saima · 20 April 2026
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID!!!
AVOID AVOID AVOID!!!
They don’t even deserve the one star.
If ur a buyer avoid this agency at all costs I recently brought my first home from them and it was the worst experience ever. Firstly they charged me £4000 for the protection of our purchase and to protect the property when I went to view the house again in had gotten worse. I spoke to AJ who was the estate agent and he said he can’t do anything about it. I wasn’t getting any communication from the estate agent when I tried to escalate the matter they wouldn’t allow it to go forward. I was getting rude responses back and their customer service is the worst. If you are lady looking to purchase a home I would advise you stay away from them. They don’t know how to respect women. I spent over a grant removing rubbish that belonged to the previous owner I was told by AJ that the seller would have this cleared out but in the end they just ignored me even when I tried to view it before making the transaction I wasn’t allowed to view it. It’s been 3 months since I’ve purchased the home they still haven’t removed there board or changed it to it saying sold it still says it’s under offer.
If the manager is reading this please give ur employers the correct training on how to treat there customers.
Maria · 20 April 2026
★★★★★ 5/5
GoogleI can’t recommend OPA enough! Had a great experience from the team at OPA selling my property. Knowledgeable staff and always quick to respond to any concerns or queries I had. Thank you Naz and the team
Ruqs · 16 April 2025
Agent replied · 10 December 2024
Many thanks for your review. Glad to hear you had a positive experience.
★★★★★ 5/5
Googlehad a really smooth and positive experience buying my property through The OPA, thanks to their agent Aj. From the very first interaction, Aj was professional, responsive, and genuinely helpful, he answered all my questions quickly and clearly, making what can be a stressful process feel straightforward and stress-free. He guided me through every step with great communication and attention to detail, which made a huge difference.
I highly recommend Aj and The OPA to anyone looking to buy a home. Excellent service and a great team, five stars!”
Singh · 7 April 2026
★★★★★ 5/5
GoogleWorked closely with OPA for some time now. Bought my first investment with them in 2020. Have now completed on my 4th. They are very helpful, everything is explained extremely clearly. You signed in 12 places to show you understand that if you do not complete your fee is non-refundable. To me that is fair enough. Even once I had an issue and I couldn't complete & they gave me a credit note to help me out so I didn't lose my money. So to me you cant get fairer. Their products are unique in the market. I have been investing for 30 years, I have not found investments this good. I get my rent every month. Every transaction OPA, Zara & AJ have been there to help me.
Misha · 6 April 2026
★★★★★ 5/5
GoogleI had a great experience buying my property through OPA. The whole process was smooth, professional, and well managed from start to finish. The team was always helpful, answered my questions promptly, and kept me informed throughout. They made what could have been a stressful experience much easier, and I would happily recommend OPA to anyone looking to buy a property., Sarah
Rabita · 6 August 2026
★★★★★ 1/5
TrustpilotWARNING WARNING WARNING WARNING WARNING
They market untrue property deals then take a exclusivity fee of thousands of pounds and ignore your demands of a refund, they make you sign a document to make it extremely difficult to get your money back, majority of deals on website are cleverly worded to get you to pay a exclusivity fee beware
Aqib · 1 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
