Trusted Agent profile · Birmingham
★★★★★
1,034 reviews across 2 platforms
East Works Drive, Cofton Hackett, Birmingham, B45 8PD
St Modwen Homes's office in Birmingham, at East Works Drive, is rated 4.1 out of 5 across 1,034 reviews on two platforms, including 23 Google reviews rated 4.0.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotThankyou very much
I'd like to thank Dan and ABI from modwens customer care pear tree fields Worcester wr52ss they work well together and gets your jobs sorted efficiently and quick LLIO
Thank you for leaving us a review Llio. We are glad you've had a positive experience with us. Thanks, Lucy.
1/5
TrustpilotI 100% don’t agree with the 4 star…
I 100% don’t agree with the 4 star rating. This management of this company is grim. You call & ask to speak to a person you’ve been given a name for & ignores you. Ritchie & Gabrielle on the other hand are absolutely amazing. Nothing is too much trouble for either & if it wasn’t for these 2, I personally would have just sacked the purchase & gone somewhere else which i think they would prefer as still to this day being ignored. Shameful. Thank you thou to Ritchie & Gabrielle, you are both so helpful. I’m allowed to write the names of people who are exceptional but i’ve been told to take off the name of the 1 member of staff that ignores you. it’s such a shame really as this could be such a good company, you know who you are & i'm still waiting for your call, 8 months later. Thanks again to Ritchie & Gabrielle as you call & return messages. Merry Christmas 🎄
Hi, I am very sorry to hear you are disappointed with your customer service experience, please can you email sales@stmodwenhomes.co.uk with your contact details and we can investigate this further for you? Regarding your positive comments, I’ll be sure to pass these over to the employees mentioned. Thanks, Lucy.
1/5
TrustpilotAppalling customer service
Appalling customer service, lies told throughout the process the the house we ended up with is nice enough at a basic level but there have been so many thing changed after the fact compared to the plan, garden needed completely redoing as they had cut corners on the topsoil they used under the turf and used unsuitable stuff that caused waterlogging, building regs only adhered to as and when it suited them, used to force changes on us that were not on the plan but when we flagged issues with our bathroom ventilation being connected to our soil pipes with no valve to stop noxious sewer fumes ingressing they gaslighted us and told us we were wrong and only did anything when I threatened legal action as it was not to building regs. Even then the mess they made in doing it damaged the roof insulation which needed another visit to fix (and was still done shoddily). While the workmen are still on site they have come onto our property at will without asking to make changes after we had moved in that had not been agreed like it was still part of their building site instead of private property. The site manager is chronically incompetent and whenever he has agreed to come over to talk about anything like snagging or other issues that have plagued us (and most other residents on the development) he has never once showed up at the time he agreed, most times not even on the same day.Probably the worse customer experience I have ever had in my entire life. The only redeeming factors are that fundamentally it's a lovely house and it's in a nice area. But every aspect of actually dealing with St Modwens themselves has been truly awful.
Hi, we're very sorry this has been your experience and will ensure our customer service team are made further aware of your problems. Please can you email sales@stmodwenhomes.co.uk with further contact details including your development and plot so we can investigate this further for you? Thanks, Lucy.
4/5
TrustpilotRoof/Leak Repair
Technician, Robert has done a great job making the leak damage right in the main and 2nd bedrooms. Due to the fact the leak wasn’t repaired for a year it meant the damage was worse than it could have been but Robert has done such a great job you wouldn’t even know there had been a leak now, much appreciated
We appreciate your kind words and are glad to hear that Robert was able to effectively address the leak damage in your home. We understand that the delay in repairs may have exacerbated the issue, but we're pleased that Robert's work has restored your home to a satisfactory condition. Wishing you all the best. Thanks, Lydia
5/5
Trustpilothighly recommend
our experience buying from st modwen couldn’t have been smoother - from choosing our flooring and blind to move in day we felt no stress due to the amazing team they have working there! all the site team have been great and have sorted out any minor issues we have had within seconds, and everyone is really friendly and cheery!
We're thrilled to hear about your positive experience! It's wonderful to know that our team made your journey so smooth and stress-free. We appreciate your kind words about our site team. Wishing you all the best in your new St. Modwen Home. Thanks, Lydia
5/5
TrustpilotThank you, Technician Callum!
Many thanks to Technician, Callum who came and sorted our snagging issues this week. A really lovely chap who did a brilliant and thorough job, thank you Callum!
Hi Rachel, it's great to hear you had such a positive experience. Thank you for taking the time to review your experience with us. Many thanks, Lucy.
5/5
TrustpilotAustin View
Bought an apartment in Austin View. The whole experience from start to finish has been wonderful. Contact has been great very professional and friendly and always helped with any queries. The after care since moving in has been brilliant and things that needed sorting have been sorted.
Hi Sarah, thank you for your review. It's always great to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on to the team at Austin View. Wishing you all the best in your new home! Thanks, Lydia
5/5
TrustpilotWe love our new house
We love our new house and its location, the views are amazing, love the big windows!We had some issues with the shower tray and a clogged toilet, but the StModwens team are always here to help. Josh (Customer service manager) is always very nice to us and goes the extra mile to help with anything he can. We would recommend!
Thank you for your kind review! We are thrilled to hear you are enjoying your new home. We wish you all the best in your new St. Modwen Home, Thanks, Lydia
5/5
TrustpilotBrilliant experience, I'm very happy.
Going to St Modwen Homes was a great experience. The Showhome was well presented, and I enjoyed being able to take my time looking around. Sarah was fantastic and helped me choose the right property for me. I appreciated the recommendations for solicitors and financial advisor. I'm very excited for my moving date!
Thank you for leaving us a review Chloe. It's great to hear you had such a positive experience with us so far. Wishing you all the best. Thanks, Lydia
1/5
TrustpilotShocking modwen homes
Really can’t be bothered to waste any more of my time on St Modwen Homes.if you do move in to a new St Modwen home, I would highly recommend you don’t sign off any work & check for any snags you are not totally happy with on completion, they will bombard you as soon as you have hold of your keys with forms especially NHBC in particular as you may need them to help you in the future to resolve any issues. To many issues of my own experience to list including many expletives! No customer care. Appalling after sales team. My advise if you want a decent place to live go to mountain warehouse and buy a tent as you will find your purchase far more enjoyable than we did in our St Modwen “dream home”.
Hi Kevin, we're very sorry this has been your experience. Please could you email sales@stmodwenhomes.co.uk with your contact details and the development your review is regarding, and we can investigate this further for you? Thanks, Lucy.
5/5
Trustpilot5 stars if you want a year from hell
If you want to be lied to, bullied and spend all your savings on a property that looks like it’s been built by a 4 year old then St Modwen homes is for you. A year of dealing with rude workers in and out of our property, customer care thinking they can walk all over you and pulling the wool over your eyes. They say that these properties have been signed off by NHBC but some of the health and safety issues we’ve found in our property do not suggest it’s been looked at, but who needs health and safety in their home, isn’t that right St Modwen!St modwen have been great at making issues worse, if you want your bathroom tiles to be cracked then don’t hesitate in buying a st modwen home, if you want paint left in your sink after they have done ‘work’ then buy a st modwen home and if you want workers calling you (the customer) a f-ing idiot then buy a st modwen home. If you want to wait 18 months for your whole house to be destroyed by st modwen workers and still have nothing completed and a customer care team that is FANTASTIC at messing with your head for months and months then this housing company is recommended to you by me.
Hi, we are sorry to hear you've not had a great experience with us. We will ensure our customer service team are made aware of your problems. If you would like to send us an email in the meantime, please do not hesitate to contact us at sales@stmodwenhomes.co.uk and we will be happy to assist you further on this. Thanks, Lucy.
5/5
TrustpilotJohn & Callum - Glan Llyn, Newport
John and Callum did a great job on fixing our "squeaking" upstairs floors. They had been driving me nuts for ages, but the guys came in, identified the problem and fixed it professionally. I was initially concerned when they started cutting a hole into our kitchen ceiling, but afterwards you wouldn't know anything had been done at all. Great fix, great guys :-)
We're so glad to hear that you were happy with the work John and Callum did. We appreciate your feedback and are happy to hear that you were impressed with the professionalism at our Glan Llyn, Newport Development. We wish you all the best in your new home, Thanks, Lydia
5/5
TrustpilotResolution to a 'snag' on a new home.
Lee & Callum addressed an issue I had originally reported 15 months ago in Jan 2023 on the Littlecombe Estate in Dursley, Gloucestershire.Lee had previously completed some snagging for me. Both chaps provided an efficient and excellent service. The St Modwen Homes organisation could learn a lot from these chaps, both in how they treat customers and their openness/acceptance in what's required and the best permanent solution.My thanks go to both Lee & Callum.
Hi Ken, it's great to hear your positive feedback. We will ensure your comments are passed along to the employees mentioned. Many thanks, Lucy.
5/5
TrustpilotJosh beesley has been fantastic towards…
Josh beesley has been fantastic towards my after care of my home ans is very respectful and understanding to all the teething issues of my new home any issue that have come my way he has always fixed and relate with the matter at hand works are always done with so much care and the finish is outstanding I’m extremely happy with the customer service form josh and the works taken out by the technicians thank you glan lyn new port south wales
Hi Lubabah, it's great to hear you've had such a positive experience with the aftercare of your home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lucy.
5/5
TrustpilotGreat Experience with Sales at Glan Llyn Newport
Simon and Toni have been exceptional, from first reserving up until completion. We had some issues along the way, multiple buyers pulling out at first and a change of solicitors in our chain causing more delays. We were meant to complete in June but ended up in September. The sales team were great with everything and even did a lot of the chasing for us.Really happy with Liam on the site team too, allowed us access to the plot to measure and plan our new home layout, even installed a new TV bracket for us since the building team would know where the studs were so we could worry about one less thing come moving day.Would recommend to family, friends and colleagues to purchase with the St Modwen's Glan Llyn team. We had an amazing experience and feel like very valued customers.
Hi Gareth, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lucy.
5/5
TrustpilotExcellent customer care from Josh and…
Excellent customer care from Josh and team. Thank you 🙏
We're thrilled to hear about your positive experience with Josh and the team, Rachel, we appreciate you taking the time to share your feedback. Wishing you all the best, Thanks, Lydia
5/5
TrustpilotMila at Crabhill Kingsgrove
Mila at Crabhill Kingsgrove, Wantage, St Modwen
Hi Michael, Thank you for taking the time to leave a review. We are delighted to hear that Mila was able so helpful. Best wishes St. Modwen Homes
1/5
TrustpilotOutrageous Price Increase Since Reserving
Disappointed to see the house of our dreams, our forever home (The Hiero) at the point of reserving has risen from £291,000 in December 2022 rise to £329,950 October 2023 at Banbury Place. Shame that you cannot or will not fix the price at reserving like other builders do.It outpriced us and seems slightly unfair. That aside, we have now gone with another housebuilder and made a reservation and that price will still be honored when it's ready in April 2024.
Hi, we are sorry this was your experience. Best wishes for the future, Lucy.
5/5
TrustpilotGlan Llyn - Cant thank Josh and Callum Enough
I want to express my gratitude to the outstanding customer care team at Glan Llyn. I moved here in July of this year, and throughout my time as a resident, the customer care team has consistently delivered exceptional service, earning a solid 10/10 rating.In particular, Josh and Callum, who truly went above and beyond for me today. In fact, I can confidently say that I've never experienced such exceptional customer care in my entire life.I had purchased an integrated dishwasher from an external company, but the installation was not great. I reached out to Josh and Callum to explain the issue and within just 10 MINUTES, they arrived at my front door, tools in hand, fully prepared to resolve the problem. They quickly diagnosed the issue, expertly fitted the dishwasher, and ensured everything was in perfect working order. To top it off, Callum even offered to attach the dishwasher door, a task I was dreading and thought I'd have to tackle on my own.Words cannot express my gratitude. It's evident that no problem is too big or too small for the St. Modwen Glan Llyn team to handle, and for that, I am very thankful. You've turned my move into my first house into an incredible experience and I would recommend St.Modwen to anyone.
Hi Michael! It's great to hear you've had such a positive experience with us buying your first home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lucy.
5/5
TrustpilotThe staff have made the difference
The staff have made the difference, and are well deserved of this 5 star review. Whilst the house was finished to a very high standard, it was not without some minor faults that needed correcting. Nothing was too much to ask of the site staff, Dean in particular, has done everything he can to help rectify any snags that have surfaced these past 2 months. Dan at customer service has made efforts every week to ensure we are being looked after, and Caroline & Mercedes, who have been involved in the purchase from Day 1 in March, have never been too busy to help. We can't credit the people of St Modwen enough, and I hope that the company recognises that without their effort and professional courtesy, St Modwen would simply beselling houses, and not building homes.
Hi, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lucy.
1/5
TrustpilotMeon Vale dream house taken away, £10,000 lost. Thank you St Modwen!
What can I say.. We reserved a plot in April, both me and my partner were really excited to move in once the building was finished, we were told around August. Paid £8000 for Flooring and a Shower in May, so we were committed to the house. June comes around and we are all of a sudden being pressured into exchanging money/contracts at the back end of the month!Issues with my chain meant I had to find another buyer, so St Modwen threatened to realist the house. I found a new buyer in July, and the process started again. St Modwen weren't happy but said they would extend till end of September.End of September, my buyer has an issue with with their circumstances, so St Modwen pressured us into relisting the house again, said they will wait a week or 2 for a new buyer, and subsequently wait the appropriate time for the legal process to go through.Found a new buyer again mid October, updated St Modwen, assumed everything was OK. A few days later I get a call to say St Modwen won't wait for the legal process to run it's course, they wanted an exchange within 40 odd days, and in December. Words cannot express how annoyed, stressed, disappointed, depressed, frustrated, and how angry I am. To go through all this for NOTHING is the icing on the cake.But wait, there's more.. St Modwen seem to believe they get to keep the £8,000!! I spent on Extras. I have wasted a few more thousand on Solicitor fees, for each of the buyers - for NOTHING.We have no where to go now, we don't have a Plan B. They have stolen my savings. Stolen any hope and positivity I had in starting a new life.What a joke of a company. St Modwen Meon Vale Head office should be ashamed of themselves.
Hi, we are sorry this has been your experience with us. We have spoken with your relevant sales team, and someone should be in touch shortly to discuss the issues raised. If you would like to send us an email in the meantime, please do not hesitate to contact us at sales@stmodwenhomes.co.uk and we will be happy to assist you further on this. Thanks, Lucy.
1/5
TrustpilotDisappointing & expected more!!
Although we love the product, location and design of our new house this has been let down but the numerous issues we have had over the last 3 months.This is mainly down to poor workmanship, carelessness and cost cutting!Our impression is St Modwen want to be 5 star house builder on a 2 star budget.We have had 4 water leaks and various other issues… St Modwen have been quite attentive but these issues are not what you expect when moving into a new property.
Hi Michael, we’re very sorry this has been your experience and will ensure our customer service team are made aware of your problems. In the meantime, please do not hesitate to contact us on sales@stmodwenhomes.co.uk on and we will be happy to assist you further on this. Thanks, Lucy.
1/5
TrustpilotI cant wait to move. Award winning? Not after a few years.
After 4yrs of moving in, they decide to build opposite and for 8 months we've had non-stop JCB reversing bleeps at top volume (even though they can change the sound, have someone supervising & turn it off on the weekends when most people are actually around) and loud music played by the workers (we've asked more than 3 times for this to be turned down) and the dirt making our balconies and windows filthy and after letting Customer Services know (they reply every 2 months) their response was basically "we're leaving soon" which isn't good enough.They also didn't put cladding in our building which meant we have to pay more every year for insurance, yet they put them in the following buildings, which we would've helped to bankroll.They stuffed us with an awful property management company which has awful TP reviews who do next to nothing for the thousands of pounds they demand.St Modwens might be award winning but thats because they ask for reviews straight away, when everything seems rosey. Ask people who have lived in their homes for a few years and they'd win zero awards. I cant wait to move.
Hi, we are sorry to hear you've not had a great experience with us, and you feel this way. If you could you please email sales@stmodwenhomes.co.uk with your contact details and the development your review is regarding, we’ll be sure to pass this over to the most relevant team. Thanks, and we look forward to hearing from you shortly, Lucy.
5/5
TrustpilotExcellent service
The service we have had from start to finish has been fab! From reservation to moving into our new home went really smooth and quick! Olivia in the sales office kept us in the loop throughout all the paperwork side of things. Bob and the lads on site have been more than happy to come and sort out any snags we have had! I would really recommend to anyone who is thinking of buying a new home to buy from St.Modwen Homes! 😊
Hi, thank you so much for taking the time to leave us a review. It's great to hear you had such a positive experience with us. I'll pass your comments along to the site & sales team; I'm sure they'll be very pleased with the feedback. Wishing you all the best in your new home. Thanks, Lucy
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