St Modwen Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

Very friendly team

Very friendly team, helped with the smooth process of buying, great experience and great customer support from tigan and Caroline.

Rebecca · 30 March 2026

★★★★★ 5/5

Trustpilot

A wonderful builder of homes and not…

A wonderful builder of homes and not houses,For families and couples and those without spouses,Built with care and skill and fine attention to detail,By a team of lovely people who will,Look after you and respect you and treat you real nice,From viewing to booking to buying and moving in,But,It doesn’t stop there, that care and attention,After care really cares and that’s what matters,So if you had doubts about St Modwen Homes, don’t,My journey’s been brilliant and there’s still more to come.

Nagpal · 4 April 2024

★★★★★ 5/5

Trustpilot

Plot 26 Meon Vale

Plot 26 Meon Vale. Snag list completed brilliantly, thank you Will, he has been very helpful and make sure all the snag issues were dealt in a prompt way without causing any disruptions.

Maria · 15 March 2024

★★★★★ 5/5

Trustpilot

Richie and Mihail provided an outstanding service

Richie and Mihail provided a professional and high standard of service when dealing with cosmetic snagging issues in our home. We needed cracks to be filled and painted they worked neatly and quickly to get the job done. They came on time and kept their working environment neat and clean. They clearly communicated what they would be doing and gave clear instructions as to what areas needed to be left to dry etc...We are hoping to have our other snagging issues sorted soon as the other issues are outside of these technicians remit.

Cerise · 3 April 2024

★★★★★ 5/5

Trustpilot

Plot 100

Service from start to present has been amazing. Site team Nab has been nothing helpful and always asks how I am and if I need anything. Just wanted to say if you want nice home with very good service this is the place.

Lim · 12 July 2023

★★★★★ 5/5

Trustpilot

Great customer service fix visit

I have had quite a few snags/issues that have needed to be fixed and most recently had one of the best/least stressful experiences with technicians Rob and Phil on the Banbury Place, Wolverhampton development. They spent time making sure my creaking staircase was fixed to a high standard and even sanded and painted a wall at the same time where a grainy surface had appeared so that under the stairs looked even better than before. Thank you!

Sarah · 22 May 2024

★★★★★ 5/5

Trustpilot

Over the last 2 years Josh has gone…

Over the last 2 years Josh ( Customer Care Manager) has gone over and above and nothing has been to much trouble at anytime.

Dee · 21 February 2026

★★★★★ 5/5

Trustpilot

New year and new home.

The customer service has been absolutely outstanding. Olivia who has guided us through the process could not have done anymore for us. So approachable, friendly, and put together a fantastic deal for us. Olivia is an absolute credit to St Modwn Home and you should very proud on how she conducts herself. Totally worth 5 stars 🌟

Phillip · 19 January 2022

★★★★★ 1/5

Trustpilot

Don't buy a housefrom these clowns

Don't buy a housefrom these clowns. We have been in our home 3 years just gone. Outside the warranty period and they forget you exist. Inside the warranty period we had to have a new extractor fan in the main bathroom, a new shower unit in the ensuite (that new shower unit has just gone bang and nearly electrocuted my wife, which prompted me to write this review), a rattling pipe whenever we switch the washer/dryer on the plumbers didn't want to fix, their contractor put asphalt down the man hole cover which caused the downstairs loo to backup, the garden is sinking slowly, their is damage to the living room ceiling and under the bath due to a slow leak due to a badly fitted bathroom (had an independent plumber check this out). They say there will be the odd crack when the house is settling and they are everywhere. DO NOT BUY FROM ST MODWEN.

David · 23 March 2024

★★★★★ 1/5

Trustpilot

AVOID THESE COWBOYS

Defective drainage left for almost 2 years with no use of a downstairs toilet along with multiple other issues. Customer services arent interested in any complaints you have, takes them days or sometimes weeks to reply with a measley short email that doent address even half of the complaints i listed. Once theyve took your money and stuck ypu with a shoddy house theyre not interested. Theyll expect you to lose money having time of work to fix their problems, damage your property and belongings in the process then give you the like it or lump it attitude. Avoid these cowboys, youll waste a quarter of a million quid or more of your money on an absolute dump and then there'll be nothing you can do about it without spending thousands on a solicitor.

Daniel · 22 March 2024

★★★★★ 1/5

Trustpilot

Awful service!

They are awful when it comes to communicating during the conveyancing process. I am in the process of buying a St Modwen Home and they are the freeholders. My seller’s solicitors and sellers have been chasing them for a response for nearly a month for a deed of variation on the ground rent and they have not bothered to come back yet. They have stalled the whole process and they just don’t care. I have called their customer service team a couple of times to help chase but I keep getting told that it will be actioned. These people don’t care! People lose tonnes of money during the conveyancing process and St Modwen Homes doesn’t seem to care! Really appalling service!!!!

Sumit · 20 March 2024

★★★★★ 5/5

Trustpilot

Excellent company

I was very pleased with the whole house buying process The team was friendly and always happy to answer any queries and deal with any snags. Thanks to Caroline, Elaine, Reuben, and the team.

Tatum · 6 February 2024

★★★★★ 5/5

Trustpilot

Great Service , Very Friendly & professional!!!

Looking for a New Property through St Modwen Homes ,Branston Leas office , with the help of the sales team Aaron & Tigan who both gave excellent service & advice throughout the completion of the sale , including assistance choosing colour & finishes for decor was greatly appreciated.Rebecca , from customer service also provided good service throughout, Would like to thank all the Team involved for a great experience throughout the purchase of my new property!!! , Would give recommendation to people looking for a new property with St Modwen Homes. Many Thanks to all!!!

Mr · 17 March 2024

★★★★★ 1/5

Trustpilot

Stmodwen homes is what went wrong and…

Stmodwen homes is what went wrong and excluding the W creates the anagram 'ENDMOST' which is very appropriate as it has virtually done that to us. Having bought our family home from these is a horror story, that makes the Texas Chainsaw Massacre look like a children's movie... The only way they could improve is by closing down immediately and locking their gates for good. If only they could be honest, helpful and constructive that would be a start. The persons I had to deal with, who I won't be naming as they are not worth the air time should actually be called 'Dick Turpin', as the only thing they are good at is robbing people of their dignity, pride, time and money. AVOID AT ALL COSTS!!!

Tom · 14 March 2024

★★★★★ 5/5

Trustpilot

Snags dealt with by top technician.

We had multiple snagging issues when we moved into the Heathy Wood development 3 years ago. Albeit some of them have taken a little longer to rectify, the customer service team have responded to our emails and phone calls: especially since Emma took over communications with us. Our final snags were resolved in a very timely and professional manner by Mihail. He definitely went above and beyond. Not only was he accommodating and resourceful, his work was exceptional, neat and meticulous.

MJ · 12 March 2024

★★★★★ 1/5

Trustpilot

One issue after another, HORRIBLE CUSTOMER AFTERCARE

One issue after another once moved in. Entire house needs repainting due to decorators not sanding the surface before painting and also not bothering to patch holes or grooves properly- Basic painting things. I have also emailed several time customer services chasing this issue for months now and get no response or " leave it with me" and silence until I email telling them their customer service is shockingly garbage. Boom email reply right away. I then say let's get it sorted. Been weeks again and nothing. They have sent plumbers for soil pipe issue. They never connected them to external vents! It smelt like crap for weeks. They then sent the same plumber to drill a hole into roof when he specifically said a specialist was needed but he got the same job. Now a 3rd time and they dont know why they were sent as may need specialist roofers. Wow! They DO NOT CARE ABOUT YOU ONCE IT'S SOLD! DO NOT BUY ST MODWENS IF YOU WANT A STRESS FREE HOUSE! THEY FOB YOU OFF, IF THEY EVEN COME BACK TO YOU THAT IS. IF I HAD TIME TO HANG OUT IN FRONT OF THE SALES OFFICE TO STOP PEOPLE FROM GOING IN THE SALES ROOM THEN I WOULD! 1 year and my house is still waiting a full Sand, repaint and the bannisters weren't finished with varnish or gaps filled in railings. Very poor quality of work. Tradesmen seem nice but most are inadequate and I can do better work with both my hands tied behind my back. Seriously, I'm fed up and having to go online to make a complaint and fill out the numerous issues is so time consuming I haven't even got started as still trying to email people for updates. Please think twice about buying these inferior houses from a poorly serviced company like St Modwen's. Why can't we just go straight to an Ombudsman?? I'm now looking to get a surveyor out to do an official snagging report. This is just getting ridiculous, tiresome and expensive.

Bal · 12 March 2024

★★★★★ 1/5

Trustpilot

No stars

I bought this house a two bed Kemble in Glan Llyn at the end of 2021 and have had over seventy problems with it, I’ve just been reading trust pilot reviews which I have to say look good, go back to 2021 a different scenario bad reviews so what has changed not the low priced contract work that st Modwen use to build there houses Probably just the way the customer care manager and side kicks operate so they get trust pilot reviews that are good,they hand trust pilot cards out like sweetie papers so you will give them a good review But once they have run you out of your two year warranty you become a none person My patio doors needed replaced as there was no mastic behind the hinges because the hinges were to close to the wall it was replaced by a double glazing company that all I can say are cowboy builders,that has left numerous problems once it was fittedTapes that have gone in every room of my house, again my house was turned upside down every time they have been repaired to the point I would only except the work done by a qualified plasterer who meshed and plastered them A sprinkler system that even today cannot be serviced as a to small access panel has been put in, after I complained through the complaints system and went to the head of customer care and regional customer care who’s answer to my problems were to appease you we will put an access panel in (undersized and not accessible)I’ve been charged seventy two pounds for a sprinkler system that cannot be accessed or serviced and to top it all the company who came out to do the service were not the people who put the sprinkler system in.The wrong paperwork was put in my packI have to add the only house in glan llyn which is a two bed Kemble that you have to take this plastic trunking off held by six screws and mastic from floor to ceiling to access the sprinkler system and I’m told by the sprinkler company that it down to the homeowner todo this, so no damage is caused by them, and St Modwen thinks all of this is ok when there other houses have accessible sprinkler systems.So by all means buy a St Modwen house if you want stress and spend the next two years and beyond sorting the problems out

Marian · 8 March 2024

★★★★★ 5/5

Trustpilot

Nearly two years in and still happy with our home.

“Email forwarded at 4:08 pm 02-Jun-2026. Thanks for your help😀”

Steve · 2 June 2026

★★★★★ 1/5

Trustpilot

Terrible - promised refund and still waiting

Terrible! Have been waiting a month for a reservation deposit return we were promised by the sales manager within 10 working days. Yet we still wait! Been fobbed off with excuses of ‘glitches’. Now being ignored by everyone we try to contact including the sales manager themselves. A company full of broken promises, terrible communication in many areas and childish behaviour thinking if they ignore us we will go away.

Katherine · 3 September 2024

★★★★★ 5/5

Trustpilot

Tayleur Leas customer care

Tayleur Leas - St Modwens Customer after care is good. I’ve had a number of small issues with the house since moving in (as expected with any new build) however, the initial snag list was dealt with directly by our site manager Marcus. Marcus had a hands on approach and helped fix things and dispose of moving in boxes etc. He’d frequently call round to ask if there’s anything he could help with going above and beyond helping us mount curtain rails and door number etc. Once the construction phase was complete and Marcus left site, we were left in the capable hands of the customer service aftercare team. Both Lewis and Louise have dealt with getting contractors round in a timely manor to fix any issues we have had 9+ months after moving in. Louise follows up and often checks in to see if the problem has been resolved and if any revisits by contractors are required to resolve the problems. The team at St Modwens are far better than the previous builders we have dealt with where we had to argue tooth and nail for every minute detail. To anybody thinking of buying a house with St Modwens I recommend St Modwens for their build quality and customer care.

Peter · 28 February 2024

★★★★★ 5/5

Trustpilot

We had two sticking doors

We had two sticking doors, one the entrance door to the ensuite shower which caused problems . I was having a shower , got out ,dried myself but then could not get the door to open. I had to wait until my wife came upstairs looking for the reason I had not come down. I checked all the doors and found bedroom 4 would not close properly. Emailed immediately customer service and email came back saying they had two men on site and could they come immediately and I said yes and the job was done

Peter · 26 February 2024

★★★★★ 1/5

Trustpilot

Just to agree with some reviewDisappointing Post-Purchase Experience this developer.s here…

Just to agree with some reviews here really.I am a resident of a plot Mosslands and wish to share my experience with the home developer responsible for this property. My journey has been fraught with post-purchase service issues and challenges in warranty handling.Key Concerns:Response to Complaints:There appears to be a disparity in how complaints are handled, possibly influenced by the complainant's background. Issues I raised were not addressed with the same urgency as those raised by others in my community.Advice on Repairs:After noticing cracks in the plastering, I was advised by a staff member to wait until nearly the end of the warranty period for repairs. When I followed up as advised, my concerns were dismissed due to the time elapsed, despite being within the warranty period.Warranty Terms Not Honored:Requests to repair or replace items covered under the two-year warranty, including a gas cover and a garage knob, were denied, with the duration since the issue's discovery cited as the reason, contradicting the warranty terms.Overcharging and Refund Process:Initially, I faced an overcharge of several thousand pounds, which was eventually refunded but only after a lengthy and stressful process.Overall Experience:While the purchasing process seemed smooth, the post-purchase experience has been disappointing. The inconsistency in service and perceived bias in handling complaints have significantly impacted my trust in the developer.As a customer, I expected a certain standard of service and adherence to warranty terms, which, unfortunately, was not met. It is important for potential buyers to be aware of these issues when making their decision. Additional update added on 20/feb/2024 17;04. Just so you know how petty the company can get, they have now removed their no parking blockade I used to stop their contractors from blocking my driveway. 5mins after the responded to my post here acting all nice.

Charles · 20 February 2024

★★★★★ 5/5

Trustpilot

Gabrielle@Copthorne

Gabrielle, the customer care manager has been a hugh support since we moved in. We have had many issues which she has always done her upmost to resolve going above and beyond. Between her management and Ritchies workmanship everything gets resolved promptly and to a high standard. With every new build there will always be issues and challenges but with Gabrielle leading the customer care team it makes these issues far less of worry when they do arise. Thanks again

James · 19 February 2024

★★★★★ 2/5

Trustpilot

Rating not deserved

4* rating not deserved.Plot 164 Kilngate Burslem.I have been waiting for 12 months for remedial works to be carried out on my garden which is slipping down leaving dangerous gaps. My garden has a 1/15 slope onto a 20ft retaining wall. My garden is mud bath which leads me to believe that there is a drainage problem. Customer Services are polite and responsive but the Commercial Team, people who the make decisions, are elusive and unreliable. I have had 4 visits from Site Managers and Contractors who have agreed scope of works and timescales, these efforts have been thwarted by the Commercial Team.

Mrs · 14 February 2024