Trusted Agent profile · Birmingham
★★★★★
1,034 reviews across 2 platforms
East Works Drive, Cofton Hackett, Birmingham, B45 8PD
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Birmingham, at East Works Drive, is rated 4.1 out of 5 across 1,034 reviews on two platforms, including 23 Google reviews rated 4.0.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotMaintenance Team
Lee and Callum completed works on fire doors.Lee has been a great help with the works, fully explaining the requirements and process. Thank you
Hello Lisa, thank you for taking the time to review your experience with us. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotWe picked right!
We studied new builds alot and decided St Modwen would be the one for us. We didn't make a mistake. Since day one they've been nothing short of amazing and the build quality and finish is top. Supported us every step of the way and the after service care from James the site manager and Rebecca has surprised us. They genuinely care and it shows. We would pick St Modwen again without a doubt.
Thank you for leaving us a review Chris. It's great to hear you had such a positive experience with us so far. Wishing you all the best. Thanks, Lucy.
5/5
TrustpilotI could thank Nabeel ( site manager )…
I could thank Nabeel ( site manager ) and Lizzie ( customer service manager ) enough for their services. They have both gone above and beyond for us on numerous occasions.
Hi Hannah, thank you for your review. It's always great to hear that the team helped make someone's home buying experience special and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
2/5
TrustpilotThey are good but no where near what they used to be.
We have been in our house for nearly 5 years and when we moved in we couldn’t of been happier. We did have numerous issues but feel they were dealt with accordingly (at the time). Unfortunately over the years I’ve noticed things which I’m not happy with but it’s just the way it is. We are on a site which is in a low income area and the houses truly reflect this, there is a flag ship site no more then 2 miles away and the quality difference is phenomenal. I appreciate that house prices vary but the difference in quality is more than the price difference. Examples of this is narrower roads and pavements making roads easily congested. No boundaries for car parking spaces and lack of an effort with the groundwork’s, lack of road marking and signage meaning people use the estate as a carpark and just put their car where they like it.. it’s stuff like this that adds up and when you move in you don’t foresee this initially. I know StModwen are a good builder in comparison to others that are out there but since moving in and they lost their 5 star rating, this showed in customer service unfortunately.
Hi, thank you for taking the time to review your experience with us. We are sorry to hear you've had these problems in your journey. Because you have been in your home for nearly 5 years there are limits to what we can help with, however if you have any outstanding problems, please email sales@stmodwenhomes.co.uk with your details and development information and we’ll be sure to pass over to the Customer Service team who will be able to advise on next steps to take. Thanks, Lucy
2/5
TrustpilotThey are good but no where near what they used to be.
We have been in our house for nearly 5 years and when we moved in we couldn’t of been happier. We did have numerous issues but feel they were dealt with accordingly (at the time). Unfortunately over the years I’ve noticed things which I’m not happy with but it’s just the way it is. We are on a site which is in a low income area and the houses truly reflect this, there is a flag ship site no more then 2 miles away and the quality difference is phenomenal. I appreciate that house prices vary but the difference in quality is more than the price difference. Examples of this is narrower roads and pavements making roads easily congested. No boundaries for car parking spaces and lack of an effort with the groundwork’s, lack of road marking and signage meaning people use the estate as a carpark and just put their car where they like it.. it’s stuff like this that adds up and when you move in you don’t foresee this initially. I know StModwen are a good builder in comparison to others that are out there but since moving in and they lost their 5 star rating, this showed in customer service unfortunately.
Hi, thank you for taking the time to review your experience with us. We are sorry to hear you've had these problems in your journey. Because you have been in your home for nearly 5 years there are limits to what we can help with, however if you have any outstanding problems, please email sales@stmodwenhomes.co.uk with your details and development information and we’ll be sure to pass over to the Customer Service team who will be able to advise on next steps to take. Thanks, Lucy
1/5
TrustpilotNothing but disappointments, and headache
I wish I could give 0 star, we've move in this house about 9 months now, and the list of issues we have is endless. Every time we call customer services they all seem to be reading from a script because word for word each one no matter which day or time you calling saying the same thing. Needless we are in a newly built house and unable to use our downstairs toilet despite reporting the issues for 5 months consecutively now, promised call back from management no luck there, promise plummer would be out still no joys. I would say to anyone looking to purchase a new build to drive pass St modwen because you will regret it.
Hi Kerry- Ann, we're very sorry this has been your experience with us and will ensure our customer service team are made aware of your problems. Please can you email sales@stmodwenhomes.co.uk with your contact details and development so we can direct your problems to the relevant team please? Many Thanks, Lucy
1/5
TrustpilotWish I could put zero stars
Wish I could put zero stars. Poorly built houses with a snagging list longer than a 20 pack of toilet rolls. Structural issues reported to directors and basically made out it was in our heads. The customer service team have zero empathy and get very hot headed when you question what they say. When sold the house the sales rep will tell you how the phase including parks, lighting, roads will be complete in a matter of months. Again all lies, they will move on to the next phase and leave all the above unfinished. Save yourselves the hassle, buy elsewhere!
Hi, we are sorry to hear that this has been your experience with us. Would you mind contacting us at sales@stmodwenhomes.co.uk with your contact details and the development your review is regarding so that we can pass this over to the most relevant team to get this investigated further for you. Many Thanks, Lucy.
5/5
TrustpilotBeing updated daily on build and amazing customer service!
We’ve recently reserved and exchanged contracts on a property located at Branston Leas through St Modwen’s. I have to say given the current state of affairs they’ve been above excellent in sorting our property out by what is at the moment the original deadline. They arranged for us to come and pick our flooring and view the property for the first time whilst abiding to social distancing measures too. I’ve had no issues with receiving regular updates and being given complete honesty in the timeline we’re looking at. Louise has been amazing at getting back to me on our build timeline and Lindsey and Jenny were absolutely amazing at accommodating our requirements when we initially reserved the property. It quite frankly meant we could then reserve because they accommodated our individual circumstances at the time. Amazing customer service and no complaints at all so far on the process!
5/5
TrustpilotGlan Llyn
Glan Llyn The experience we had from the start with Simon and Toni in the sales office was amazing to the sit team Liam, Matt and Josh. Everyone has been so helpful and could not recommend anyone better Very grateful for everything they’ve done for us with our experience and so pleased with our house.
We are thrilled to hear about your positive experience with our team. It's wonderful to know that you felt so well taken care of throughout the process, from the sales office to the site team. We strive to provide exceptional service, and it's rewarding to hear that our efforts have made a difference for you. We wish you many happy years in your new home. Thanks, Lydia
5/5
TrustpilotWelcoming …
Gemma and Stuart were very welcoming and helpful.They made moving into a new home a good experience and we’re available should I have had any queries. Thank you to them both
Thank you for taking the time to review your experience with us Sam. We are glad you've had a positive experience with us and wishing you all the best in your new St. Modwen Home! Many thanks, Lucy.
5/5
TrustpilotLocking Parklands Plot 187
My recent purchase of a new build flat in Locking Parklands couldn’t have been made any easier by the sales or site staff. The whole process was well managed and they were very proactive in offering any help once I had moved in. Reuben in particular has been excellent in picking up any questions or offering help where it’s needed. Couldn’t recommend them highly enough.
Hi, thank you for leaving us a review, we’re glad to hear you felt supported by the team at Locking Parklands. We will pass your comments on to the employee mentioned. Wishing you all the best, Lucy.
5/5
TrustpilotJoe made moving into a new home easier
Joe made moving into a new home easier, he was very helpful whenever we needed. Plot 642
Hello Kayley, thank you for taking the time to review your experience with us at Bramshall Meadows. We wish you the best of luck in your new home. Many thanks, Lucy.
5/5
TrustpilotThe process so far
The process so far has been excellent. Olivia has been very helpful and informative. It’s early stages of my house purchase however if communication continues in the way it has then I’m hopeful for a stress-free new home purchase : )
Hey Claire, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. I'll pass your comments along to the sales team; I'm sure they'll be very pleased with the feedback. Many thanks, Lydia
1/5
TrustpilotTerrible
Very poor customer service and aftercare. It’s been almost two years since we moved in and we are still waiting for snags to be finished, we chase them almost every week to hear ‘we are waiting for the the contractors to answer’ and then you see the contractors on site who says no one even contacted them. No one wants to take a responsibility, when you call customer service they are rude and not helpful. Langford mills site.
Hi Irina, we’re very sorry this has been your experience and will ensure our customer service team are made further aware of your problems and should be in contact within the next 48 hours. Please can you email sales@stmodwenhomes.co.uk in the meantime if you have any other issues. Thanks, Lucy.
1/5
TrustpilotWould not recommend St Modwen
If you’re going to buy from them then buy a plot near the road as the maintenance is well kept, however if your home is not in sight from the road there will be no maintenance despite all the residents paying for it. I currently have weeds at waist height outside of my front door, blocked pathways from overgrown plants.. I have asked st Modwen to maintain this as I am paying my management fees but they don’t respond to any emails. They have also put in writing that my patio area will be demised to me but so far have not actioned this so please be careful as they will promise you things like this to get you to buy. Hopefully trading standards will be able to help me with this. Overall would not recommend.Further update to reply to the response: I have emailed that address multiple times but never get a response. I’ve had head of customer service call me and ensure it will be done but nothing has happened. You have taken £600 from me and my neighbours for this maintenance it’s an absolute disgrace.
Hi Katie, We're very sorry this has been your experience and will ensure our customer service team are made aware of your problems. Please can you email sales@stmodwenhomes.co.uk with further contact details and we can look into this further for you? Thanks, Lucy
5/5
TrustpilotPlot#21 Cofton Hacket
Plot#21 Cofton HacketOur experience of home purchased at St. Modwen is unmatched. My wife and I were completely impressed with their house quality and customer service. Their staff updated us on every detail during all steps and followed the stuffs well. They are not only friendly but also highly skilled. Jayne, Wendy and Nabeel are the best!I certainly recommend St. Modwen Homes to my friends.
Hey, thanks for taking the time to leave us a review of your experience at Cofton Park. It's always lovely to hear positive feedback. Thanks, Lucy.
5/5
TrustpilotEgstow Park Clay Cross, Chesterfield :)
We are residents of the Egstow Park site in Clay Cross Chesterfield and I cannot praise the sales and site team enough! From the onset we have had great customer service. As second time buyers we were expecting a few snags as this is expected of new builds but after only having a few the teams at Egstow Park were great at rectifying our issues and have always been at hand when needed. Egstow Park is a lovely site and your teams here are first class. Thanks for a lovely home and great service.
3/5
TrustpilotEverything fine but 1 thing unacceptable
Staff of St Modwen Homes that we have been in contact were nice & helpful so far. They helped with all issues we raised including snagging & discrepancies. However, downside was they had my name spelled wrong all the way from day 1 when we firstly reserved the house until today (9 months later & we have moved in for some time) I received this review invitation.This affected my NHBC policy as well, which was very troublesome.TBH, such low level mistake shouldn't be made in big deals like selling a house!
Hi, we are sorry to hear about this mistake being made. Please could email sales@stmodwenhomes.co.uk with further contact details so that we can get the team to update your file ASAP. This will help rectify any problems going forward on this matter. Thanks, Lydia
1/5
TrustpilotI think they did used to be good.. until they weren't
I think they did used to be good... but then they got greedy. Still waiting for snags to be sorted 2 years later. I put in an official complaint, never had a reply. Never been able to flush my downstairs loo properly as it has been blocked since we moved in. Our garden had no grass when we moved in and then they laid it terribly so spent thousands doing it ourselves. We had our ceilings cut through due to gammy installed shower, back gate installed wrong and we couldn't open it for over a year, the list goes on. Getting things fixed is full of false promises and still waiting 2 years later...
Hi Adi, we’re sorry to hear this. We will ensure our customer service team are made aware of your problems. Please can you email sales@stmodwenhomes.co.uk with further contact details regarding plot & development so that we can get the right Customer Service team to look into this further for you. Many thanks, Lucy.
5/5
TrustpilotVery Effective Team
Viv and Caroline were very helpful from the start, very knowledgeable, proactive, always followed up to see what my thoughts were and kept me up to date with how everything was progressing. Can’t fault them.
Hey Deborah, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Wishing you the best of luck in your new home. Many thanks, Lydia
5/5
TrustpilotFinding our dream home.
We moved into our home 5th Jan 2022.From finding our dream home to our sign off and checks.we were looked after listened to and taken care of.Julie in the sales office is very knowledgeable helpful and supportive she talked us through everything.Gemma and Stuart the site managers, talked us through all aspects of our new home inside, and out. They were thorough and understanding, their knowledge was good and really this really helped us whilst we settled in.
Hi Kelly, thank you for your review. It's always lovely to hear that the team helped make someone's home buying experience exciting and we'll be sure to pass your feedback on. Wishing you all the best in your new home! Thanks, Lucy.
5/5
TrustpilotRob Wainwright & Matt Trever visit…
Had Rob Wainwright & Matt Trever visit our property to repair a leak in the loft and repair some damp damage on our property, both lovely professional guys who clearly take pride in their work. Friendly and made the repairs to a high standard. Thank you
Hi Chloe, We are so glad to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback. Wishing you a Merry Christmas! Thanks, Lydia
1/5
TrustpilotTerrible
Great sales process with St Modwen however since moving in I have had nonstop problems with the quality of the house. The build quality is truly shocking. The customer service team do not get back to you in regards to your problems with the house. I have sent over 30 emails in regards to one particular snag and am still no closer to getting it sorted. In 6 months I have had over 80 problems. I would not recommend St Modwen to anyone.
Hi, we are very sorry this has been your experience and we have already contacted the customer service team who have made us aware they have been in touch. If you would like to contact us further on this please do not hesitate to email sales@stmodwenhomes.co.uk. Thanks, Lucy.
5/5
TrustpilotMy experience with st modwens
Mrs Cuthbert l would to thank Dan Ward from PEAR TREE FIELDS for great customer care very efficient and professional in his job
Hello, thank you for taking the time to review your experience with us, we will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
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