Trusted Agent profile · Birmingham
★★★★★
214 reviews across 3 platforms
821-829 Hagley Road West, Quinton, Birmingham, B32 1AD
Scriven and Co's office in Birmingham, at 821-829 Hagley Road West, is rated 4.6 out of 5 across 214 reviews on three platforms, including 202 Google reviews rated 4.6.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI was a tenant in a rental property managed by Scriven & Co for just over 4 years. Communication with them was always prompt and professional, but also friendly. Any issues that arose with the property were always addressed quickly. Thank you Katie and the rest of the team.
5/5
GoogleRented with them for over a year and they are the best agency I have had the pleasure to rent from. Flat was in perfect condition when moving in and got my deposit back at the end. Even helped me install a washing machine. They're a no hassle and no nonsence agency who you can trult trust and feel at easy that you will be taken care for. Special shoutout to Charlotte and Katie. Thanks for taking care of me!!
Thank you very much for your review Mo. It was a pleasure renting to you and we wish you the best of luck with your new property.
5/5
GoogleWe recently dealt with Emmie, who was incredible throughout the whole process. Super interactive and approachable. Thank you so much Emmie😊 …
5/5
GoogleEmmie-Jai and all of Scriven & Co have been wonderful - 24 hours from seeing the property online, we’ve viewed the property, and put down our holding deposit! Emmie has been incredibly supportive and kept in touch with us throughout the process. I can’t recommend her and Scriven & Co enough!!!
5/5
GoogleRented with them for over a year and they are the best agency I have had the pleasure to rent from. Flat was in perfect condition when moving in and got my deposit back at the end. Even helped me install a washing machine. They're a no hassle and no nonsence agency who you can trult trust and feel at easy that you will be taken care for. Special shoutout to Charlotte and Katie. Thanks for taking care of me!!
Thank you very much for your review Mo. It was a pleasure renting to you and we wish you the best of luck with your new property.
1/5
GoogleThinking of renting with these? *AVOID* Damp and serious mould which affected my asthma in 3 rooms (all upstairs) to be told it was lifestyle choice, utter nonsense. Like most households I occasionally aired my clothes downstairs on an airer but majority of the time I used my tumble dryer as I preferred that. I always had all windows on the latch too, so property was ventilated. I should have took this to the council but was mentally drained with it all. I also had a bee infestation & when I reported to Scriven the staff member Jon Dunbar laughed and said ‘they are only bees’ Not only is this very rude and unprofessional but my Mom is allergic to bees so it was putting her health at risk as couldn’t have windows or doors open. Jon visited the property and placed lots of bee killer powder where they were which is illegal. Another issue no oven for 3 weeks!!! An element had gone & the contractor they used (Chapmans) apparently couldn’t get the part! Now I do hold Scriven & Co accountable for that as why didn’t they use logic as business do & look at another alternative? No one can be without an oven for 3 weeks, I incurred financial losses & my rent wasn’t deducted due to this. A part in the shower thermostat went & would only run boiling hot water S&C instructed a contractor but 2 months later I had a huge leak and guess what? The contractor hadn’t installed it properly! I can confirm I only lived in this property for 14 months! I appreciate all properties face challenges but for me I am really offended by the lack of care from S&C. I have found every time an accuse has been made and they have followed protocol HOWEVER I haven’t had a sincere sorry for the unnecessary stress & inconvenience it has caused! The one day I had enough so I visited the agency as soon as the doors opened to be greeted by a young girl at the first desk! She wasn’t on the office phone she was texting on her mobile with her head down. I then had to say quite loud excuse me can I speak to Katie. She didn’t apologise which I thought was very unfitting but I put it down to just another lack of professionalism which I was used to! Now, considering all the issues I have had you would think the end of tenancy would be smooth? That has caused more stress! The blinds which the property had were very cheap & old and I went to a professional blind place as a couple broke. The owner advised me straight away that I would not be able to get those blinds as they were about 10 years old & didn’t meet safety regulations. The landlords advised me they weren’t that old & told me where they purchased them from, which I visited. The lady was very helpful & the first question I asked her was ‘how old she thought the blinds were’ she said 10 years! She also said they were seriously brittle & badly damaged. Not one of the regulations below were met by S&C Landlord's Responsibility: Safety Standards: Cord Safety: Maintenance and Repair: - landlords are responsible for this I received a snotty email from Katie Johnson, which ignored all about the safety regulations & was more bothered about implying that one of my cats destroyed the blinds when sitting on the window sill. Now, say if they had I paid an extra £50.00 PCM for my cats to sleep there so if there was any damage made by them, surely that’s why the extra charges are made? They also wanted to take £50 from my deposit because a bush wasn’t cut in the back garden! Considering all the issues & health risks me & my son faced & they had the audacity to request that? I did have to really fight for this and I had to reiterate all the problems! Now this is a family run business & I would be embarrassed if it was being ran like this! Customer care & exceptional customer experience is so important to me but clearly not to S&C. Scriven & Co you failed massively and your core values aren’t how you conduct business! I can imagine a reply will be sent to me but all this is factual and the truth and for anyone reading this do not give them any business they aren’t worthy of it!
5/5
GoogleMy experience with Scrivens was nothing less than 5 star. George told me to trust the process and that’s exactly what I did. I let them do their job and they did, and more, I had the pleasure of dealing with Ella who was and is an asset …
5/5
GoogleWell, what can I say!. My experience with Scrivens & Co has been long. All the way through the process; Ella and the team have been there, holding my hand and pointing me in the right direction. Sellling (getting offers) on my home was the easy bit. Getting the buyers over the finish line was the hard bit. Then it takes a professional and experienced team to navigate the joys of the property market. Scrivens & Co did that, they kept me upto date and steered me in the right direction. I will miss the Friday updates from Ellla. I will never move home again. However; if I know any person out there, mad enough to do it. I will not hesitate to recommend Scrivens & Co.
Thank you so much Lesley, for your kind words, they are appreciated.
5/5
GoogleWe asked Scrivens to sell my late Father's and Moms house. Mom has gone into a nursing home, so it was all very emotional. George and Ebony were so kind. Ebony was always just a call or email away. As we do not live near Moms, Scrivens organised all viewings. They kept us updated with the progress. The only bump in the road was with the buyer but Ebony did above and beyond to make sure the sale went ahead. There's always cheaper Estate Agents, but with our experience Scrivens we're professional, helpful and nothing was too much trouble. Would we recommend Scivens? 100%
5/5
GoogleWe asked Scriven to manage our sale after being disappointed with another local estate agent. From the outset they were brilliant. The advice from George was helpful and the support of the office team kept us informed. We always felt they were all doing all they could to complete the sale. We would have no hesitation in recommending Scriven.
Thank you so much for your kind words! We're delighted to hear that George and our team provided the support and guidance you needed throughout the sale process. It means a lot to us that you felt well-informed and confident in our efforts to achieve a successful outcome. We’re grateful for your recommendation and are always here to help. Wishing you all the best in your new chapter!
5/5
GoogleEmmie has been exceptional!! The most quick process ever and speedy communication! Thank you Emmie and Team!
5/5
GoogleExcellent - the whole team were friendly and professional throughout the whole process. Alison was a shining star, keeping me informed of everything along the way. I can throughly recommend them, they're a small team but clearly run a tight and efficient ship.
5/5
GoogleBrilliant estate agents and very smooth professional service from the start. George was very helpful with his friendliness, valuation, experience, advice, and photography, and was entirely non-pressuring. The quote was very reasonable and was paid on completion of sale. Ella took care of our solicitor and buyer liaison and was supportive, courteous and professional - we even received a Merry Christmas call on their last office day! Ella was ultimately responsible for stopping our buyer from pulling out during chain-related delays, which we are very grateful for. Our sincere thanks for selling our house in as stress-free a way as was possible, and a genuine recommendation from us to anyone to use Scriven's!
Thank you so much for your wonderful feedback! We’re over the moon to hear about your positive experience with George, Ella, and the team. George prides himself on providing professional, non-pressuring support, and it’s great to know his efforts were appreciated. Ella truly goes above and beyond to ensure everything runs smoothly, and it’s fantastic to hear how her dedication made a difference during a tricky situation. We’re thrilled we could help make the sale of your home as stress-free as possible, and your recommendation means the world to us. Wishing you all the best for the future, and we’re always here if you need us again!
5/5
GoogleElla guided us through our buying and selling process recently and was exceptional with us and helped significantly when we encountered a few issues along the way. Ella was a true professional but was also very warm and approachable and was always there to help. Ella is first class and I would recommend her at the highest level. Scrivens were also amazing across their wider team and George, Ebony and Irma were also true professionals and outstanding and helped along our journey. Well done to you all, I recommend you often. Continue with great success, it is well deserved. Best wishes, Lynn and Des
5/5
GoogleI’ve used Scriven and Co for many years and have always found them to be nothing but professional, fair, and extremely helpful. They are one of the best companies I’ve ever dealt with in property. It’s clear from Pav’s review that he is simply upset because he wasn’t successful in buying a house and has chosen to throw his dummy out of the pram by making completely unfounded accusations. To suggest racism where there is none is not only untrue, but also deeply unhelpful as it undermines and trivialises the very real and serious instances where racism sadly does occur. In my experience, Scriven and Co have always acted with the highest level of integrity and professionalism, and I would not hesitate to recommend them to anyone looking to buy, sell, rent, or manage property.
Thank you so much for your kind words and continued support. We truly value your loyalty over the years and are delighted to hear that you’ve consistently found our service to be professional, fair, and helpful. We also appreciate your recognition of the integrity with which our team operates. Unfounded accusations can be very damaging, so your balanced perspective and support mean a great deal to us. Your recommendation is greatly appreciated, and we look forward to assisting you and others with property needs for many years to come.
5/5
GoogleAbsolutely brilliant! I can’t recommend Alison highly enough. The sale of my house was handled professionally, efficiently, with fantastic communication, both helpful and friendly. Alison’s understanding of the market and the process is second to none. I have recommended Scrivens to others already, and will continue to do so.
5/5
GoogleFrom start to finnish I have recieved an amazing professional service from all members of the team in particular Katy and George who went above and beyond helping me with decisions and negotiating and being on the end of the phone offering their professional advice ,for which I am very grateful. Everything went very smoothly, so thank you to you all i wouldn't use anyone else Star quality team 👏👏👏👏👏👏😁 Wouldn't
Hello Delphine. What an amazing review, thank you so much.
5/5
GoogleFirst class service. They managed the purchase and sale of my property and throughout I could not have been in better hands. Thank you to Ella Detheridge and all the team for all your help.
5/5
GoogleWe have purchased a leasehold property through Scriven last year December 2024. The whole experience was really positive, we have used recommended solicitors by the agency who were wonderful. From the start to finish we have been dealing with Ella who was very professional and made the whole buying experience very positive. I would highly recommend the Scriven sales team.
Thank you Paulina for your kind review and for sharing your experience. We’re delighted to hear that your purchase went so smoothly and that you found the whole process positive from start to finish. Ella is a gem, and we are pleased to know her professionalism and support made a difference.
3/5
GoogleAt the start, George was amazing and the reason we went with Scrivens. We were buying a property marketed by them as well as selling our own through them. We even started recommending them to family and friends. As soon as prices were agreed, it's almost as if things stopped and if it wasn't for my wife chasing all concerned on an almost daily basis, we would have not gone through with the sales on account of the imminent closure of the stamp duty holiday. It felt to us that as long as the purchase was done, it didn't matter when contracts were exchanged but to us, because of the stamp duty, it would matter... massively and the chain would have fell apart as a result. There's been no follow-up either for feedback, to see how everything is etc As I said at the start, George is the reason for the 3, otherwise it would have easily been a 1 or a 2.
Thank you for taking the time to write us a review. A week or so has now passed since you left your review. During this time I have contacted your wife via email and have left a number of voicemails on her mobile without response. I’m sorry to hear you were disappointed with part of our service particularly as you were happy at the start. I have checked all of our records, including file notes, telephone recordings and emails between parties involved in your transaction. I consider my staff acted accordingly in order to progress your sale but understand the stress you experienced and empathise with you. It was reported that June saw the all-time highest number of completed home sales as buyers like yourselves rushed to complete before the stamp duty deadline. Your sale and onward purchase were formally agreed in March, there were four parties involved in your chain, a first time buyer at the bottom and a party moving into temporary accommodation at the top. I appreciate that the stamp duty deadline was crucial to you and far more important to you than it may have been to other parties in the chain. Completion took place 13 weeks (some 90 days) later in the middle of June, prior to the stamp duty deadline. At present average property transactions have been taking between 90-115 days from the point of a sale being agreed to completion. As you say, your wife was chasing us on an almost daily basis from the beginning of June. She explained the importance of a completion date for your children and removal companies. We were awaiting updates from one day to the next and unfortunately there was little to pass on each time. Solicitors were very overstretched with the amount of impending completions and had to prioritise. Your wife was liaising with your solicitor direct, who like us was struggling to get updates from the solicitor below who worked part time. Your wife was also liaising with your purchaser direct as she had exchanged telephone numbers. Once all parties were believed to be ready to exchange we were advised that the first time buyer at the bottom of the chain required documents to be translated, this was out of our control. I would welcome the opportunity to talk to you in person about this, should you wish to do so. If so, please call on 0121 506 6954. Should you not, I would like to wish you and your family the very best in your new home. Kind regards, George Scriven
5/5
GoogleThank you to Tara, Charlotte and the team for their help with a rental property I was going ahead with. Always friendly when contacting via phone or email and there was email updates on the paperwork and next steps without fail. Thanks again
Thank you so much for your lovely review! Tara, Charlotte, and the team will be thrilled to hear your kind words. 😊 We’re delighted that you found the process smooth and that our communication kept you informed every step of the way. It's always our goal to make renting as stress-free as possible. If you need anything in the future, don’t hesitate to get in touch. Wishing you all the best in your new home! 🏠✨
5/5
GoogleThe agent who attended to me and my family was so amazing with her services. She was very patient with us and very polite too. She showed us everything room in the property and gave us time to take pictures and videos too. I also commended her company for staying true to the pictures and videos they uploaded of the property on right move. Thank you for an amazing service Scriven and Co❤️
5/5
GoogleSo i came from the street to the scriven £ co office to ask about a house which been sold unfortunately, but i was very warm welcomed. I must say front line young ladies doing absolutely amazing work they are helping so much and professional i been surprised with. They booked me for appointment with a mortgage advisor Lauren from infinity financial advise that was another absolutely wonderful job and deal. I end up for the moment with a good mortgage pack and with a purchased house from Srivens & co i definitely recommend them and i do believe i will come back too. Keep doing a great job and the results will follow.
Thank you so much for your kind review! We're thrilled to hear about your positive experience, from the warm welcome you received from our front office team to the fantastic support provided by Lauren at Infinity Financial Advice. It’s wonderful to know everything came together for you with a great mortgage package and your new home purchase. Your recommendation means a lot to us, and we’re so glad we could be part of this exciting journey. Wishing you all the best in your new home, and we’d be delighted to assist you again in the future. Keep in touch! 😊
1/5
GoogleI rarely give bad reviews but I can honestly say this company are not worth the time or effort. If you want to buy a house, there are plenty of decent agencies around. With this company, you simply sit redialling. You end up chasing and calling and following up more than anything else You do not get one person to support you or help, you are simply passed around from pillar to post. It was only when I voiced my disappointment that I was given a senior member of staff to deal with. But even he could not deliver. They seem quite incompetent and as a result we lost out in several ways. I would not recommend Avoid at all costs. Only given 1 star as you have to.
Dear Kymi, We were indeed surprised to read your review and before replying, we have spent time reviewing our systems and records. After investigation it appears your review is as a result of an unsuccessful offer you made to purchase a property. As previously relayed to you, you did not make the highest offer to purchase. Also, whilst in communication with our offices you disclosed information relating to your situation that we were obliged to relay to our client. Under our terms of business [with the client] we have an obligation to act in their interests and report such information to them. This information and the fact that your offer was not the highest were the reasons in which your offer was not accepted. In the interests of being transparent the information that we relayed to our client was that you had “recently pulled out of another purchase” but “had not yet advised your buyer”. You also advised that you “had offered on another property” and therefore you required “a quick decision” as you didn’t want to lose both properties. In addition, you threatened to withdraw your offer if you didn’t get an answer (within your required timescale), and commented that you didn’t think the property was worth the asking price for a couple of reasons, with one reason being the size of the garden. In total there were 22 telephone conversations between both parties within 6 days, all of which have been reviewed and we confirm as follows: - You made your initial offer on Friday 21st February On Monday 24th February you increased your offer and later that afternoon made your best and final offer. On Tuesday 25th February we advised that our client required more time to discuss the offers with his wife. On Wednesday 26th February we advised you of our client’s decision to decline your offer. As part of procedures we are required to undertake due diligence on all offers so that our clients can make an informed decision. This includes checking chain details which is a process that can take time. After reviewing our systems, we consider that you were kept informed throughout the process and that the time from when your offer was received to declined was appropriate and reasonable. Particularly as the property was only made available (on the market) a week prior to your offer and a sufficient amount of time must be allowed for all interested parties to view the property. During our communications you commented that you had a limited window of time to contact our offices each day due to the nature of your job. It can also be difficult to contact clients, due to their work commitments. Although we endeavour to answer every telephone call first time, if members of the team are with customers or clients in reception, or even taking their lunch break, our phone system does have a voicemail facility for such circumstances. Likewise if the individual member of staff dealing with the property is out of the office at the time, a message will be taken and passed onto the individual to return a call when they are able. During one lunch hour you contacted our offices making three calls, immediately after one another, and failed to leave a voicemail on each occasion before eventually speaking to a member of the Saturday staff. When you spoke to this representative you were advised that the person dealing with this particular property was out of the offices but we would get them to contact you on Monday (Monday 24th February). Once again, we are sorry that you were not successful with your recent offer to purchase a property and trust this reply clarifies matters.
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