Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTotally unethical and unprofessional!
The kicker was the non-existent communication. So looking through online reviews, I noticed this appears to be the general issue with this estate agent. It was surprising to read so many reviews that mirror my experience. Called to arrange a viewing, was told that owners are currently ill, and would be contacted when able to view. Had to chase up as never received a call back, and was told the property had now been sold. When challenged they could not give reasons/answers as to why they never contacted me. Last straw being told they couldn’t tell me how much the property had sold for.
I hope people think very carefully about using Royal Estates. They are one of the most deceiving agents I've ever dealt with.
A word of warning to anyone thinking about using them. The behaviour of Royal estates has been disgusting in my experience. Beyond horrendous.
Ansar · 18 June 2016
★★★★★ 5/5
GoogleBrilliant service highly recommend Lucy is extremely efficient in dealing with all landlord enquiries . Extremely happy landlord ... well done guys keep up with the good job 👍 …
Harkamal · 18 June 2018
★★★★★ 5/5
GoogleI will like to say a BIG thank you to all Royal estate teams ( Sheila, Dan, Ana, Rita ) etc. Thank you for your quick response to resolve issues that arises. I've been letting with you guys over 4 years with no issues or problem. Thank you for your professionalism at all time. Keep up the good works guys.PositiveResponsiveness, Quality, Professionalism, Value
Samuel · 17 June 2022
★★★★★ 1/5
GooglePoor service and a dodgy agency.. Waiting for my complaint to be handled, never received energy bill and 8 months after renting with them i told them i was moving out and they gave an energy bill, I requested to know who my energy supplier was and they told me they don't know. They can find out from the landlord. I thought the agency is the one handles accounts. Only if I can give no ratings.
Play · 18 June 2019
★★★★★ 5/5
GoogleRoyal estates has been a pleasure to work with. Particularly Lucy who has been our main point of contact has been amazing in her support of our needs! Highly recommended!!
Renaldo · 18 June 2017
★★★★★ 5/5
GoogleI’ve done the whole cycle with Royal Estate from renting a house from them to also buying from them, the made the whole journey really easy, they kept me posted through the journey, I can’t thank them enough everyone did amazing job, very efficient and helpful. Thank you so much
Shaz · 17 June 2023
★★★★★ 5/5
GoogleThe team at Royal Estate are an exceptional bunch of individuals who are highly committed in giving you the best experience in property whether it’s buying or renting. Whilst making the process as easy as possible, they also ensured they provided excellent customer service throughout our time working with them alongside their great after care. Overall, a great business that truly cares about the customer and their needs. I Would highly recommend them without hesitation.
Sheki · 18 June 2017
★★★★★ 5/5
GoogleSold my mums property through royal estates and sold mine too...absolutely amazing service all throughout the sales. Brilliant members of staff...polite and always kept me up to date. Pictures put on the net of the properties were proper clear and both properties were sold within 2 weeks of them being on the market. I would definitely recommend them to anyone who is selling their property. Thanks u to all at Royal estates.
Samsung · 18 June 2019
★★★★★ 5/5
GoogleI have only good things to say about Royal Estates, Lucy in particular. Really very helpful and understanding, there were a few complications on my side of things and she did everything she could to help me. Really on the ball and kept the communication open for any concerns or queries I had. Very grateful to Royal Estates and Lucy for all your help and will be recommending you in the future.
Missy · 18 June 2018
★★★★★ 5/5
FacebookI have only good things to say about Royal Estates, Lucy in particular. Really very helpful and understanding, there were a few complications on my side of things and she did everything she could to help me. Really on the ball and kept the communication open for any concerns or queries I had. Very grateful to Royal Estates and Lucy for all your help and will be recommending you in the future.
Luisa · 25 April 2018
★★★★★ 5/5
GoogleI had a wonderful experience with Royal Estates when I wanted to buy a flat. Royal estates is very efficient. The agents are very punctual and friendly. I will recommend Royal Estates for your renting and sales of properties any time any day
Mopelola · 21 August 2023
★★★★★ 5/5
GoogleExtremely hard working guys. Lucy was very helpful in helping us find a suitable property and i would recommend royal estate to others.
Patrick · 18 June 2017
★★★★★ 1/5
GoogleAvoid by any means possible, they don't get any work done if damaged ,all they do is take your money off ur rent and ask their repairer to cover them without doing anything
Fray · 17 June 2020
Agent replied · 16 June 2024
Thank you for your recent review, we are confused regarding the comments you have made because we are unable to find you on our systems, in order to help settle the issues you have had, please kindly get in touch with us on 0121 429 2030 as we are keen to get this rectified for you.
★★★★★ 5/5
GoogleHighly recommended for anyone looking for a reliable real estate team
Shahadat · 24 January 2025
★★★★★ 1/5
GoogleTerrible housing conditions and a general lack of concern and help with disrepair...... sends a bunch of cowboys to do a botch job, repairs are often left for ages and calls have to be made again to fix the issue and then it could take another few months, for the disrepair to be dealt with, I would rate 0 stars but can't ..... AVOID LIKE THE PLAGUE
Mimzi · 18 June 2017
★★★★★ 5/5
GoogleI had a wonderful experience with Royal estates. They are very professional and efficient. I will definitely recommend them to friends and family. Thank you so much xx
PT · 17 February 2024
★★★★★ 5/5
GoogleWe dealt with Shiv. Very helpful and always available for advice. Highly recommended. Excellent service.
Riasat · 18 June 2018
★★★★★ 1/5
GoogleUTTER DISGRACE..NO REGARD FOR THE LAW
Shazia · 17 June 2023
Agent replied · 16 June 2024
Hi Shazia,
Thank you for taking the time to leave us a review. We would like the opportunity to investigate your feedback further. Please could you contact us via email on info@royalestates.co.uk or phone call on 0121 429 2030. We’ll work with you to resolve any issues as quickly as possible. We continuously work to create good customer experiences, and we’re sorry to hear that we missed the mark here.
Royal Estates Team
★★★★★ 1/5
Facebookhad them come round without made appointments, then lying about that they had made them with a person I litterally had on the phone, if you ever have the misfortune of dealing with a dan Flemming that works there he is malicious and lying, DO NOT TRUST him he threatens and flaunts fake laws to get his way.
James · 2 September 2020
★★★★★ 5/5
GoogleVery friendly and professional service . Thank you for giving us the opportunity to start our business in Bearwood high street , for the trust given to us from the begining and thank you for the support you are still giving us every day. Cody's Italian shop😊 …
Cristina · 17 June 2022
★★★★★ 5/5
FacebookI had a very good experience everything went smoothly and Lucy was very helpful
Eugene · 26 April 2018
★★★★★ 5/5
GoogleGreat estate agent - found a commercial Tennant for us in no time. Seamless - Thank youPositiveResponsiveness, Quality, Professionalism, Value
Satinder · 17 June 2021
Agent replied · 16 June 2024
Thank you for your review Mr Shokar, we hope to work with you again in the near future,
Kind Regards
Royal Estates
★★★★★ 1/5
GoogleHad 2 viewings set up with these agents and on both occasions no one showed up.Stay away from them or they will most likely waste your time as well.
Edward · 18 June 2016
Agent replied · 16 June 2024
Royal Estates never intentionally miss appointments with potential tenants, unfortunately on this one occasion we have had a technical error with our system and we do apologies for the inconvenience this may of caused,
However we do have records of this System error and would be happy to provide you evidence of this as the problem has now been rectified, if you wish to use Royal Estates in the future please don’t hesitate to call as we will be more than happy to assist you.
★★★★★ 5/5
GoogleCalled up and phone answered by a lovely polite lady. She answered my query and further questions that arose.
Aaron · 17 June 2021
Agent replied · 16 June 2024
Thank You for your review Mr Jones, this is much appreciated!
Kind Regards
Royal Estates
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
