Royal Estates reviews

★★★★★ 1/5

Google

I had a very disappointing experience with this letting agency. Throughout my tenancy, they showed a complete lack of responsibility and professionalism. I reported a serious leakage issue multiple times, but they failed to respond or take any meaningful action. The overall maintenance was extremely poor, and communication from the agency was slow or non-existent. Issues were ignored rather than resolved, which made living in the property very stressful. After the end of my tenancy, the agency has also been unfairly holding my deposit based on wrong and unproven allegations. This feels unjust and highly unprofessional, especially considering the poor condition of the property and their lack of maintenance during the tenancy. I would not recommend this agency to anyone. Tenants deserve timely responses, proper maintenance, and fair treatment, unfortunately, this agency failed on all counts.

Sona · 16 January 2026

★★★★★ 5/5

Google

Excellent service from Stephanie Thompson. I am not very tech savy when using computers but Stephanie was very patient and considerate and spent a lot of time talking me through everything. Thank you Stephanie. I was not very happy with some of the other aspects of this estate agents, things we were told that were going to be done but were not which took time to get sorted so there was a 2 week delay in use moving in and still having to do jobs ourselves. On that alone I only give ** stars.

Julie · 26 October 2025

★★★★★ 5/5

Google

I had a fantastic experience with the Royal Estate team in Oldbury. From start to finish, they were professional, approachable, and incredibly supportive throughout the entire process. What really stood out to me was their clear communication and willingness to go the extra mile to make sure everything went smoothly. A special thank you to Brendan, who was outstanding! He was always available to answer my questions, gave me honest advice, and made the whole experience stress-free. His knowledge and friendly approach gave me real confidence, and I truly felt like he cared about getting the best outcome for me. I wouldn’t hesitate to recommend the Royal Estate team in Oldbury, especially Brendan, to anyone looking for a reliable and trustworthy service.

Yvan · 20 September 2025

★★★★★ 5/5

Google

I had a pleasure to deal with this agency as a tenant and I could not say a bad word. Many thanks to Rita an Brendan for making the whole process as quick and easy as possible. I genuinely could not as for more the staff went above and beyond whenever I had an issue or a query. I will definitely recommend royal estates to anyone that’s in the market for a business property. Exceptional job all the way.

Kacper · 20 September 2025

★★★★★ 5/5

Google

I had an excellent experience with Govya from Royal Estate Office. She managed the rental of my property with professionalism, efficiency, and great attention to detail. From finding suitable tenants to handling all the paperwork, the entire process was smooth and stress-free. Her communication was clear and consistent throughout, which gave me real peace of mind. I would highly recommend Govya and the team at Royal Estate Office to anyone looking for a reliable and trustworthy estate agent.

Vikram · 16 September 2025

★★★★★ 5/5

Google

I am a new tenant with Royal Estates and I couldn’t be happier, especially with the level of support available at all times. They are quick to respond and you can also get through to their office lines very quickly too! The staff are extremely friendly and knowledgeable - shout out to Stephanie, who has helped us with many queries and been a friendly voice to guide us when we are stuck or lost. Looking forward to the future with you guys! Thanks for keeping it simple :)

Ryan · 16 February 2026

★★★★★ 5/5

Google

Securing a commercial property in Halesowen was made simple thanks to Brendan Pearce at Royal Estates. His professionalism, fairness, and excellent communication stood out from start to finish. For anyone looking for commercial property, I can confidently recommend Brendan and the Royal Estates team.

Mrs · 26 September 2025

★★★★★ 5/5

Google

Govya has been exceptionally helpful and responsive with managing my portfolio, and putting my mind at rest with her advise. Much appreciated.

Ashwin · 26 March 2026

★★★★★ 5/5

Google

I've been with Royal Estates for years now and they are a great company. I dealt with Govya McCaw recently and she is very friendly, polite and great customer service. I would definitely recommend Royal Estates, thank you for everything.

Abz · 19 September 2025

★★★★★ 5/5

Google

All I can say that I was losing my hope with Royal Estates and was wondering if they can ever get my house back from the tenants. After Govya McCaw joined the agency I have some hope and satisfied with the actions she took and the effort she made in evicting my tenant. Once again thank you Govya for the hard work.

Charan · 25 November 2025

★★★★★ 5/5

Google

Stephanie has been amazing all the way through the application process, everything has gone smoothly right the way from the viewing to applying, the process was very quick and hassle free

Shannon · 26 October 2025

★★★★★ 5/5

Google

I go to this place practically everyday, Govya Mccaw is always there to help, her customer service skills are excellent, very knowledgeable, helpful and makes you welcome with a smile, I would give her 10 stars if I could, keep the good work up Govya 👌 …

Amarjit · 19 September 2025

★★★★★ 5/5

Google

Great work achieved. I have had a better than expected experience with Royal Estates. The team have been great in terms of support, negotiating and guidance. Dan, Brendan, Rita, Shiv all helped with the process and achieved the desired goal. A special thank you to Shiv for all the hard work , he is truly an asset to the company. Many thanks will definitely recommend anyone who wants there property sold or rented 👍

Tasleem · 28 July 2024

★★★★★ 1/5

Google

Horrible service from Brendan didn’t return a single call or email for a week then told me all shops I was interested in have been let out. I then got a friend to call on a different number and they were all available. He then told me to pay for the application and I can have but at this point I lost all trust. I decided to speak to neighbours of the shop and contact the landlord direct which saved me £2000 in fees with royal estates. I would advise to use this company for the location then contact landlords privately to do the deal. Thank me later.

Hassan · 25 November 2024

★★★★★ 1/5

Google

Avoid this estate agents at all costs! Great when they are getting your money but we had damp in the property and they didn't resolve it. Took 7 months to repair the extractor fan and didn't get rid of the mould despite numerous calls and emails so had to find somewhere else to live. They said we were good tenants and we paid on time but they still left us to live with mould in the bathroom! And they are now trying to take all of our deposit. Disgraceful company and currently disputing our deposit after having to move out because of their incompetence! They don't even deserve the 1 star! 7 months of calling,emailing trying to get this resolved. Glad I am shot of them.

Natalie · 25 November 2024

★★★★★ 5/5

Google

I had an excellent experience working with Brendan Pearce to secure a retail property lease in Smethwick. His knowledge, advice, and expertise made the whole process smooth and stress-free. I would definitely recommend getting in touch with Royal Estates in Smethwick and asking for Brendan he’ll look after you from start to finish!

Zaland · 26 September 2025

★★★★★ 1/5

Google

It was the worst experience I have ever had with this company. I’m shocked!! They told me to send them my lease the landlord is interested in your business. I have provided all the requirements perfectly. Suddenly they called me and told me the landlord has chosen another tenant in private apart from the company and has decided to give it to another tenant. I have paid for expenses in lease preparations everything was perfect! I think it is the agents fault !!! But when a property, unit owner r a shop is given to a company only this company can do the renting or selling process… this is a big lie and it’s really a shame for this company..

Hawker · 28 July 2024

★★★★★ 1/5

Google

This lettings agency rejected legally valid evidence of my name, simply because I had changed it via self-enrolled deed poll. I changed my name because I am trans and this barrier to housing disproportionately affects the trans community. Royal Estates staff have not adequately addressed my concerns, or committed to work towards a solution. I will happily remove this review if Royal Estates publicly apologise and commit to change their policy on not accepting legally valid evidence of a name change, unless it meets their arbitrary standards.

Robin · 26 August 2025

★★★★★ 5/5

Google

Absolutely amazing experience! Have dealt with Dan for the sale of two of my property’s. Utterly shocked at how swift and smoothly we sailed through and sold both within weeks. Dan is an absolute gem of a guy, he speaks with sheer confidence and proves that he has an astonishing amount of knowledge and experience in this market. For those that are stuck with agents and are finding it difficult to sell, you should seriously consider the Modern Auction way of selling. It’s so simple to list your house, and get viewings done by legitimate buyers that have cash ready to buy, There’s really No time for time wasters!

Nash · 17 June 2023

★★★★★ 1/5

Google

Avoid this company! I had lived at my flat for 5yrs, never missed a payment and took pride in my home. Our landlord sold all her properties and this company took over. They immediately increased the rent by a big amount and wasn't prepared …

Lisa · 16 September 2025

★★★★★ 5/5

Google

Govya McCaw has been incredibly helpful throughout my experience at royal estates. She is professional, responsive, and always willing to go the extra mile to ensure everything runs smoothly. Her clear communication and friendly approach made the whole process much easier and stress-free. I really appreciate her support being a tenant at royal estates.

Kayin · 2 April 2026

★★★★★ 5/5

Google

My experience with Royal Estates was anything but positive, especially with the arrival of Govya McCaw the service offered exceeded my expectations. I honestly think the company raised their standards in providing the best support system for contractors that’s out there. Highly recommend!

Mohammad · 16 September 2025

★★★★★ 5/5

Google

Best trusted estate agents I have ever worked with. Friendly and very helpful staff. I dealt with Govya who assisted me with all my queries. Thanks Govya!

Ali · 16 September 2025

★★★★★ 5/5

Google

I have had the pleasure of now of contacting Royal estates multipul times for well over a year now, they have always been fantastic, Laura has been my main point of contact and nothing is to much trouble. The team are always polite and friendly and go out of there way to ensure any of my questions or requests are always 100% covered.

Wayne · 17 June 2020