Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDisgusting fees !
I was looking at a property to rent and saw that they are wanting £250 + VAT
admin fee! + £60 per person to 'reference check's.
So if a couple is moving in then that's £420 !!!
That's day light robbery! Instead I've found the landlord directly on the land registry and will be making contact to rent direct.
I don't know how these estate agents stay in business with these ridiculous and disgusting fees.
There's just no need for it at all !!
Most of them charge the landlords high fees, then the tenants, then take a high % of the rent per month. It's just too much and they're too greedy.
Well your greed has lost you a would be long term customer.
This kind of greed is the reason many big companies as of late are bankrupting.
Thanks and goodbye !
Mikey · 18 June 2018
Agent replied · 16 June 2024
We would like to thank you for your recent review on our Google page, in regards to your feedback we would like to state that our fee’s are completely transparent to all of our customers, this is why they are displayed clearly on every advertisement. Our fees are £250 + VAT (not individual) and our guarantor fee is £50 + VAT, Therefore the total would amount to £360 including VAT however we prefer our applicants to pass without the need of a guarantor to assure our landlords the best tenants possible. Note there are no other hidden charges. However we greatly appreciate your feedback. If you wish to contact us to resolve this issue we are always happy to help. Have a great day.
★★★★★ 5/5
GoogleI couldn't be happier with Royal Estates, I actually switched over from another Estate agent to be with them and it was the best decision. Emily in particular went above and beyond to deliver a brilliant service and is a credit to the company. She kept me in the loop every step of the way and if there was something I didn't quite understand she was very informative. Would definitely recommend Royal Estates. If I ever decide to sell another property I will 100% be using them again. Its 5 stars from me!
Dominique · 20 September 2023
★★★★★ 1/5
GoogleThis agency puts up unnecessary barriers to deny housing to trans renters (denying legally valid name change documents) and have used a panic button in their office to call the police on peaceful protestors.
Mia · 26 August 2025
★★★★★ 5/5
GoogleWe partnered Royal Estates a few years ago to manage our property portfolio and the team have provided us with Excellent professional service.
Bhupinder · 25 November 2024
Agent replied · 22 November 2024
Thank you so much for your kind words and for taking the time to share your experience!
We are thrilled to hear that you’ve been pleased with our professional service over the years. It’s always our goal to provide excellent support and management for our clients.
We look forward to continuing to work together for many more years.
★★★★★ 5/5
GoogleI would highly recommend Royal Estate for both purchaser’s and seller’s in real estate.
The team is very friendly and highly competent in ensuring that property sales run smoothly and swiftly.
Thanks Shiv, Rita and the wider team for your great service.
Regards,
Qasim Dad.PositiveResponsiveness, Quality, Professionalism, Value
Qasim · 17 June 2021
★★★★★ 5/5
GoogleRoyal estates have been fantastic with dealing with the sale of our property. Truly 5 star experience Dan and Rita did everything in their power to keep the sale on track. Would highly recommend and will definitely use them again in the future. Thanks again
Howard · 17 June 2023
Agent replied · 16 June 2024
Hi Howard,
Thank you so much for the kind words. We’re very happy to hear that you had a great experience with us! Your kind words encourage us to continue doing our best in the property world and make sure every customer’s experience is a memorable one. Thanks again, and have a great day!
Royal Estates Team
★★★★★ 5/5
GoogleThe best service. Spot on with the service and information in a timely matter. Very helpful and overall just wonderful people.
Greshona · 26 September 2024
Agent replied · 22 November 2024
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team. We always strive to offer a quick and smooth service, and it’s wonderful to know that we met your expectations.
★★★★★ 5/5
GoogleI appreciate Govyas efforts to get the landlord to do repairs
Samuel · 16 January 2026
★★★★★ 1/5
GoogleUses red tape to make it difficult for trans folks to rent from them. It's 2025, and this behaviour is not just ridiculous, it's cruel.
Vicki · 2 September 2025
★★★★★ 5/5
GoogleHad problem with tennat Stephanie and Brendon from royal estates were magnificent resolving the issues thank you to both
Sarbjit · 26 October 2025
★★★★★ 5/5
GoogleExcellent service. I was satisfied with management, especially dealing with Govya. Many thanks. :)))
Rahul · 11 December 2025
★★★★★ 3/5
GoogleOne to be wary of. Had gone to attend a property viewing for a home being sold under auction. Arrived 5 minutes before the schedules viewing time, and waited for over 30 minutes with no sign of any rep for the company.
Myself and numerous others (10 in total) were left waiting around, and had tried knocking on the front door and window, in case the rep was waiting inside, but had no luck. Tried calling the company phone, only to get an automated message that they were closed over the weekend.
Called again on the Monday after the attempted viewing, to try and confirm a rep would be at the property for the next viewing date. While the agent I spoke to on the phone was very helpful, when she contacted the agent who meant to be at the site, the other agent tried to claim they had been there for the duration of the viewing window.
Dark · 17 June 2022
★★★★★ 5/5
GoogleVery professional with excellent and extensive knowledge. A great pleasure to do business with. In particular Daniel Flemings did an exceptional job for us and I can recommend him to all.
Ian · 17 June 2022
★★★★★ 5/5
GoogleCan’t recommend royal states enough specially Ana!
You’ve been an absolutely star! She understood my situation and she did everything she could possibly do in order to solve my problems. Very fast, professional and knowledgeable. I’ll highly recommend royal estates to anyone. Specially Ana.
Silvia · 26 October 2024
★★★★★ 5/5
Googlei am a costumer from more then one year mr brendon pearce helped all the time i reccomend everyone when ever if you eant to rent home flat or shop speak to mr brendon he is such a kind person...
Javid · 19 November 2024
★★★★★ 5/5
GoogleI would highly recommend govya
She's very polite and professional always meets your satisfaction
Lilbiggie100 · 16 September 2025
★★★★★ 5/5
GoogleRoyal Estates are very professional, for a landlord they take the stress away. They deal with the issues themselves without hassling landlords. As every landlord wants their rent per month without chasing, then this is the right company. They are approachable at any time of the day, they are not ones to just switch off their phones when they have closed for the day. Definitely recommend them for management, sale and purchase they are efficient and professional in all 3 areas.PositiveResponsiveness, Quality, Professionalism
Ravinder · 27 August 2021
★★★★★ 5/5
GoogleVery professional. Been to a few viewings and have always been open on time. Dealt with Dan always very helpful and knowledgeable. Great company no complaints.
Gillian · 17 June 2022
★★★★★ 5/5
GoogleRoyal estates have been providing me with a fantastic service for the last 10 years and would 100% recommend them, and i would like to say a big thank you to everyone at Royal estates...
Bari · 25 December 2024
★★★★★ 5/5
GoogleSuperb Service from Royal Estates - I highly recommend Dan very professional, efficient and helpful in dealing with all matters. I'm a very happy landlady. Keep up the great work.PositiveProfessionalism
Gemma · 17 June 2020
★★★★★ 1/5
GoogleAppalling service. Rented from royals for 3 years and getting them to carry out repairs is impossible. All they advise is a contractor has been appointed to cover their backs. Some issues I have waited over 2 years to be resolved. Waiting on boiler to be fixed, which they have been aware of for over a year. Was advised by engineer heat exchanger is broken, so currently having to boil pans to bath my child. Was told by royals 3 weeks ago that enoginner was away and when he returned he would fix. Spoke to engineer back on 27th April he had not been authorised to do anything.
Communal front door was broken which they failed to fix until I had rent tribunal out. But they didn't notify me as a result returned to property to find could not get in as my neighbour who we share the door with was out and office closed.
Asked who they were regulated by as unhappy that they would not refund cost of lock smith, but request ignored and was told to move out if unhappy.
Now been given section 21, because apparently they are selling flat along with others in the building, but none of my neighbours have been given one.
Would not recommend renting from them.
Vicky · 18 June 2019
★★★★★ 5/5
GoogleExcellent customer service. Very professional and attentive. Thank you Ana for all your support.PositiveResponsiveness, Quality, Professionalism, Value
John · 17 June 2022
★★★★★ 5/5
GoogleGreat communication I dealt with Lucy Farley found our home quickly and pushed everything through to get my family in as quick as she could would highly recommend this estate agents
Emily · 18 June 2018
★★★★★ 1/5
GoogleAtrocious Service Level!!! I am shocked with how unprofessional this company have been. No communication at all.
Being told you will be called back, and only to find they have sold the property that you wanted to view. Absolutely appalling after you have been told that the owners are too ill for viewings, and you will be called as soon as they are well enough. Needless to say, never received a call back and had to chase.
The behaviour of Royal estates has been disgusting in my experience. Beyond horrendous.
I would never recommend this agent to anyone. Stay far away!
Shahin · 18 June 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
