Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhen I left student housing, I thought I would be leaving poor letting agents in the past but, alas, Royal Estates have proven they are equally as incompetent. When I received the keys to my property (which took endless phone calls and emails) it was disgusting, although I was assured it had been ‘professionally cleaned.’ Each time I put in a maintenance request, it is ignored unless I call every day to pester them. My most recent complaint is that my sky lights have been leaking during bad weather for a month with no end in sight. The only support I have been offered is suggesting that I move my belongings out of the way to stop them getting wet which, in a small property, is impossible. Nobody who works there seems to know what they’re doing there, nor do they seem to care. Royal Estates are the true bane of my life.
UPDATE: I have been battling with Royal Estates for over a month now to try and get my cracked skylight fixed with no end in sight. I have had to get the council involved because 3 contractors have come round to measure the skylight but nobody seems to actually be able to do anything to fix it. Complete incompetency from everyone who works there.
Ruth · 17 February 2024
Agent replied · 22 November 2024
We sincerely regret the frustration you have experienced due to the maintenance delays and communication issues. Providing a high standard of service is our priority, and we are reviewing this matter internally to ensure such situations are handled more effectively in the future.
We apologise for the delays and any inconvenience caused. We understand how important it is to have this matter resolved, and we appreciate your patience.
★★★★★ 5/5
GoogleExcellent service and communication from Shiv and his team , smooth communication. Highly recommended.
ErFUN · 25 November 2024
Agent replied · 22 November 2024
Thank you for your wonderful feedback! We're thrilled to hear that Shiv and the team provided excellent service and ensured smooth communication. Your recommendation means a lot to us, and we’re here whenever you need us!
★★★★★ 5/5
GoogleGuvya is very polite and sorts out problems straight away very professional great service
Joeanne · 16 September 2025
★★★★★ 1/5
GoogleUnder the hammer and Royal(Royel) estates are both owned by the same people, please do your research before risking your money.
The Legal pack will have a different amount as a seller's fee and you'll pay an auctioneer's fee on top of that so around £10,000 just for fees to the same people on top of your buying price.
You will never get the full & clear information about the property neither on the estate agent's website nor under the hammer or by contacting any of the companies directly.
In nutshell, I found it's a dodgy business practice so please look at their financials and contact details on the company house website before providing your financial details.
Rhythm · 17 June 2023
Agent replied · 16 June 2024
Hi, dissapointed to see your negative review against our company as customer satisfaction and transparency is at the forefront of everything we do.
We have been unable to match your details on our database which suggests you havent brought or sold a property through us. However we would like to clarify your complaint for others who may see this. On all auction properties, the legal pack and special conditions of sale are provided and uploaded directly from the seller and their solicitor and is available for you to download and inspect prior to bidding.
May we suggest you contact our offices at info@royalestates.co.uk so that we can verify the validity of your complaint and investigate this matter further if needed.
Many Thanks.
Royal Estates
★★★★★ 1/5
GoogleMe and my partner had arranged viewing yesterday in one of the houses in Kings Heath. We had the worst experience when dealing with the woman who done the viewing - zero manners. We were so grateful that actually the house turn up to be in live completely different than on the photos (as much as could be seen as it was pitch-black) as we can't imagine to deal with this kind of employee again. Probably we won't be requesting any more viewings with your company if you employ this kind of individuals.
Emilia · 17 June 2023
Agent replied · 16 June 2024
Hi Emilia,
Thank you for taking the time to leave us a review. We would like the opportunity to investigate your feedback further. Please could you contact us via email on info@royalestates.co.uk or phone call on 0121 429 2030. We’ll work with you to resolve any issues as quickly as possible. We continuously work to create good customer experiences, and we’re sorry to hear that we missed the mark here.
Royal Estates Team
★★★★★ 5/5
GoogleHave been with royal estates for almost 11 years and am extremely happy with the service I have recieved all these years. The staff are always very helpful and professional. Rita has been very good and helpful and Ana is always absolutely amazing. Her customer service is the best and she is always ready to help.she dels with everything in a very professional manner . Keep up the amazing good work royal estates. ❤️❤️❤️
Sirah · 17 June 2022
★★★★★ 5/5
GoogleFirst time stepping in as a landlord during the pandemic (worst time) and Rita has done a great job in assisting me with the smooth purchase of my first property. Lockdown proving very hard to do things remotely. Rita spent most of her time calling my solicitors and sorting out the paperwork for me with no extra fee. She easily has been more of a help than my actual solicitor.
Shiv has been fantastic letting builders and engineers into my home with late notice. Shiv has been in charge of leading tours and the "go to" guy being very friendly and extremely polite. Shiv always has solutions ready for any answers too which is so stress relieving.
Very proud of working with the best people. Hopefully we work together for a long time.
Thanks
DPositiveResponsiveness, Quality, Professionalism, Value
Dilakson · 17 June 2021
★★★★★ 5/5
GoogleI have been with royal estates for almost 8 years and have always had the best service ever
The staff are amazing esp Sheila
Always help me when I need help with any issues etc
Always look out for me in the best way possible
Had some problems in pat but Sheila has always been there for me
Laura is amazing too
Service I am given is outstanding every time
Am really happy with royal estates and will continue with them
Thank you royal estates you are the best ❤️
Sirah · 18 June 2019
★★★★★ 5/5
FacebookI would like to say thank you to royal estates and especially Lucy! Our house flooded and we had no where to live, we were living in a B and B with my daughter. I saw a property for rent and went into there offices, Lucy got me in to see the property that afternoon and I put the deposit down straight away and I was in the house within a week! Absolutely brilliant estate agents and they were really there when we needed help! Thank you very much again
Rhianne · 1 May 2018
★★★★★ 5/5
GoogleAll I can say is "fantastic service" from Dan Flemings and rita dubbs at royal estates, the crazy thing is though, they were the sellers agent who we purchased our house from, yet, rita informed us, the buyers, on every step and development along the way, even concerning letters of correspondence that had been sent to our solicitors, before our solicitor had contacted us about things, that's what I call going beyond the call of duty, but, the service went further, Dan was extremely helpful, as he arranged two further viewings very quickly so we could take measurements to arrange our furniture in advance of purchase, also, on my request, he went and took measurements of the garden in advance of us erecting a shed, texting the details, so, all I can say is, thank you so much for all your hard work in helping us to purchase a lovely house and easing a very stressful time during moving and purchasing a property, but to end though, my apologies to all at royal estates for my late review, and to anyone reading this review, choose royal estates, for a ROYAL SERVICE,...thanks.
Dane · 18 June 2017
★★★★★ 5/5
GoogleThis is just a short note to say thank you to you and your staff for the help you gave us when searching New Home. Movie in to new place was a matter of urgency and You made it possible within a week! Altogether a very stress free and satisfactory experience.From the way we were greeted from the first time we visited the office, the detailed information given and the quick, smooth admin procedure.
It's been a pleasure dealing with you and we wish you well in your business for many years to come.
Kat&Jan
Kat · 18 June 2017
★★★★★ 5/5
GoogleI have been renting my property from Royal Estates for about 2 years now. I have had no issues in dealing with Royal Estates at all, the staff are always friendly and polite and any minor issues I have had have been dealt with very quickly and efficiently. When applying for the house I currently live in Lucy went above and beyond to help and make sure everything went smoothly. I would highly recommend Royal Estates to any prospective tenants looking for good quality homes.
Katie · 18 June 2017
★★★★★ 5/5
GoogleThis is a great local estate agency, with staff who posess detailed local knowledge as well as a real understanding of the character of the area and what it's like to live there. They know the housing stock and each individual street well, they understand the complex demographic make-up of the area, and they quickly interpret the renter's needs and apply them to finding the best possible property to fit those needs. They are also efficient and quick to respond to queries, and handle the difficult parts of the transaction professionally, courteously and with a little bit of humour. Moving is a stressful experience as i know from personal experience with other agents, as for Royel Estates, they minimised that stress by keeping me informed every step of the way and even moving me and my family on the day we agreed. Jitender Dubb's staff behaved professionally throughout the process and I would have no hesitation in recommending them to anyone in the Bearwood and Oldbury area.
Gurupreet · 19 June 2013
★★★★★ 2/5
GoogleI was considering renting with Royal Estates, but after discovering their treatment of trans folks, I'm extremely disappointed with the (lack of) action taken by the company. Accessible, compassionate communication is important to me as a tennant, and I believe that Royal Estates don't embody these basic values. Please do better :(
Rachel · 26 August 2025
★★★★★ 2/5
GoogleVery disappointing to find out this estate agent doesn't accept self declared deed poll as proof of name change, when it's accepted by most organisations. I think they should change this policy as it impacts the trans community disproportionately as a group of people who commonly change names.
Cal · 25 August 2025
★★★★★ 5/5
GoogleSoo place is good and clean. Staff is very friendly and helpful specially stephanie helped us alot and explain every thing in detail’s.
Talwinder · 2 April 2026
★★★★★ 5/5
GoogleIt was a great experience with Stephanie at Royal Estate, and we felt very comfortable speaking with her.
Remya · 16 April 2026
★★★★★ 5/5
GoogleRoyal estate, the best housing agent in England.
Thank you royal estate for providing my family a house when we needed it most and to Miss Ana, you are the best. You are the FACE of Royal Estate.
We have enjoyed living in the house managed by your company. I want to say a big thank you to Royal Estate for making my family’s stay in Birmingham a memorable one and for the quick response when attention was needed.
I would recommend your organisation a million times.
Thank you
NIkkY · 18 March 2024
★★★★★ 5/5
GoogleI have been renting from Royal estate for the past 6 years.They are amazing.Their process is straightforward when you have the right documentation.The staffs are amazing.Am very glad we chose them.i highly recommend
Joana · 25 November 2024
Agent replied · 9 December 2024
Thank you for your kind feedback! We're delighted to hear that you had a positive experience, and we look forward to continuing to assist you in the future.
★★★★★ 1/5
GoogleNot helpfull at all had appointment to review shop they cancelled 30mint before review that someone else took it
Aram · 16 March 2026
★★★★★ 5/5
GoogleI have been a tenant with Royal Estates for 4 years now and only have good things to say about them, especially Lucy. She does not mess about, she makes sure things are done and she follows up and checks in that repairs have been done accordingly. She always does her best to be fair when negotiating between landlord and tenant.They're fab, I would highly recommend.
LIMITLESS · 18 June 2018
★★★★★ 5/5
FacebookI have been a tenant with Royal Estates for 4 years now and only have good things to say about them, especially Lucy. She does not mess about, she makes sure things are done and she follows up and checks in that repairs have been done accordingly. She always does her best to be fair when negotiating between landlord and tenant.They're fab, I would highly recommend.
Elle · 25 April 2018
★★★★★ 1/5
GoogleAvoid this estate agency,very dodge ppl ! I’ve been asked to pay the fees to secure the property, then after a week they’ve rang me, Telling me that the land lord pulled out and he isn’t sure what he want to do with the property selling it or leet it ,then I just find out after a week they’ve Been rent it to somebody else for more dollars ,So what’s the point asking ppl to secure a property then rent it to someone else ? Dodge ppl tho
Alin · 18 June 2019
Agent replied · 16 June 2024
Thank you for your recent review Mr Simin, here at Royal Estates we value all our customers feedback. In regards to your recent review; The Landlord of the property you mentioned has let the property himself as I'm sure you can understand we have no control over this situation the rental value that was achieved was at the same value at which you took the property. Due to this uncontrollable circumstance we gave you a full refund of your £300 Retainer as good will. Please try to understand that we have actually lost out in this instance as we were unable to charge a let fee due to the landlord finding his own tenant, our best interest would of been to give you the property. We apologise for any inconvenience that this may have caused. We hope to see you again in the future.
★★★★★ 5/5
GoogleI have worked with Dan over the last couple months and he has been nothing but greatl! He regularly updates me regarding any properties which would suit me and keeps me in the loop on the status of the ones which I express an interest in. I look forward to conducting more business with Dan and Royal Estates in the future.
Piers · 17 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
