Trusted Agent profile · Birmingham · West Midlands
Verified
★★★★★
442 reviews across 3 platforms
517 Hagley Road, Birmingham, West Midlands, B66 4AX
Part of Oulsnam, see every office.
Oulsnam's office in Birmingham, West Midlands, at 517 Hagley Road, is rated 4.9 out of 5 across 442 reviews on three platforms, including 202 Google reviews rated 4.8.
202
Reviews on Google
This office
6
Reviews on The Trusted Agent
This office
234
Reviews on Trustpilot
Business-wide
Send Oulsnam Hagley Road a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ...Read all 4 from sellers
I recently purchased a house with the Bearwood branch. Although I dealt mainly with Jenna, every staff member I was in contact with was very helpful and ...Read all 2 from buyers
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleA great team who really know the market locally ! Ben offers very sound advice re valuation and marketing, Debbie dealt with our sale efficiently and professionally and Sarah was a pleasure to talk to on the phone every time I called. Would highly recommend them to anyone else thinking of selling - they really know what they're doing !
5/5
GoogleD’arcy Harrison, has been amazing & made the home buying journey so smooth. She’s been helpful at every single point, giving us updates along the way and keeping us informed. A breath of fresh air in the estate agency industry!
Thank you for your wonderful review. We’re delighted to hear that D’arcy made your home buying journey so smooth and kept you well informed throughout. It’s great to know her support and updates made such a positive difference. We really appreciate your kind words and wish you all the very best in your new home. 🏡 …
1/5
TrustpilotFrustrating
I recently moved to England and wanted to rent a house. I read reviews of real estate companies and found that Oulsnam had very positive reviews, so I decided to choose them. Unfortunately, all my interactions with them have been very disappointing and frustrating. The first time, they forgot to respond to my inquiries twice. The second time, they gave me an appointment, but when I went to the appointment, I didn't find anyone there, not even the residents. I had to wait 45 minutes. I called them and sent them an email, and each time they replied that the visit took place as scheduled. I don't know how this is possible. I even sent them photos of the street and the house to prove that I was at the correct place and time. I honestly don't know why they treated me this way. It's so frustrating.
5/5
TrustpilotExcellent Service
I was very impressed with Tom at the valuation visit and subsequently with all the staff at Oulsnam in Bromsgrove. I found them all to be extremely professional, helpful and friendly and they made the whole process go very smoothly. Their communication throughout was excellent. Thank you very much for providing such outstanding service.
Thank you so much for your five star review, we are really pleased to hear you were so happy with the service received from the team at Bromsgrove!
5/5
TrustpilotI sold my mother's property in Moseley
I have just sold my mother's property in Moseley through Oulsnams, and Lisa, James and the team were excellent. The process was completely smooth, and Lisa was extremely helpful and gave very sound advice. I would definitely recommend their services.
5/5
TrustpilotProperty viewing with Sadie
Sadie was friendly and took the time to answer our questions.
Thank you for taking the time to leave Sadie a review, we appreciate the feedback.
5/5
GoogleGood initial interaction with Ben, which was then followed through with regular and swift updates throughout the entire process from Sarah, who did a fantastic job of keeping us in the loop. Also had regular viewing updates from Debbie whilst selling our property. Very good team to deal with and although we didn't sell as quickly as we would of liked I am certain this would have been the case with whoever we chose. Would not hesitate to recommend!
Thank you so much for taking the time to leave us with a review. It was great working with you!
5/5
GoogleWe had a great experience with Oulsnam. Transaction was professional, efficient, and they made the process smooth. A special mention to Debbie Challoner, who was incredibly helpful, knowledgeable. Her support and proactivity was very helpful, and we truly appreciated it. Highly recommended!
Thank you for the recommendation and the special mention to Debbie. I am sure she will be very happy to hear you were so pleased with the service.
5/5
TrustpilotI would like to thank the entire team…
I would like to thank the entire team who supported me. They were always on hand to assist with anything I needed, whether it was things I was unfamiliar with, or areas where I required guidance and advice. Their help and support made a real difference.
Thank you for your review and your kind words for the team
5/5
TrustpilotKaren was excellent
Karen was excellent, really friendly, attentive to our questions and knowledgable about the properties 10/10 !
5/5
TrustpilotI wanted to leave a review for Karen…
I wanted to leave a review for Karen Clifton in the Bromsgrove Branch. Karen showed my son in law Zak and myself a house which they have just bought. I have to say what a welcome relief to have someone with excellent communication, skills and knowledge. Well Done Karen!
Thank you for your kind review it is really appreciated and I have passed on your kind words to Karen!
5/5
TrustpilotA pleasant relaxed viewing
Such a relaxing viewing and a very informative agent, who gave us plenty of time and advice on the property. Sadie Jayne Wragg went above and beyond. A pleasant experience in viewing this property.
5/5
TrustpilotLauren and Lisa were incredibly…
Lauren and Lisa were incredibly helpful, supportive throughout the process. Whenever I had a query they were responsive and kept me updated promptly. Couldn’t recommend them highly enough! 🙂
5/5
TrustpilotSmooth and Professional
Lauren was the agent dealing with the purchase of my new home. She was very direct, professional and informative. The purchase was smooth and Lauren was helpful througout. Oulsnam are cut above the other agents in Moseley.
5/5
TrustpilotRon conducted our viewing at a property…
Ron conducted our viewing at a property today, they scheduled it last minute to fit in with our schedules. He was personably and answered all our questions to the best of our knowledge. Ouslamns has also sold our property and I'm so glad we've changed to them after a year on the market they were excellent as sellers and buyers.
5/5
TrustpilotJeff was very informative and made the…
Jeff was very informative and made the viewing enjoyable!
Thank you for taking the time to leave Jeff a review, its greatly appreciated
5/5
TrustpilotSuperb communication
I sold my house through the Bromsgrove branch and right from the beginning when Tom came out to value my property and selling it in December the team were fantastic. Emma and Amy always communicated with me when there were any updates from my buyers solicitor. All the team were very efficient, polite and very professional.
Thank you so much for your positive review we are really pleased you were so happy with the service from the Bromsgrove team!
5/5
TrustpilotCo ordinated and Seamless Service
Bromsgrove Oulsnams sold a deceased estate property. I have used them previously and once again they exceeded expectations with professionalism, courtesy, approachability and expertise. It is good to see the staff there do not keep changing so other than the addition of an administrator it was the same team as two years ago.
5/5
TrustpilotI was dealing with Shania Benton & it…
I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if you raise any issue. Would definitely recommend working with them.
Thank you for your review that is much appreciated and we are so please about the service Shania has being able to provide.
5/5
TrustpilotThank you Barnt Green Office
Huge thanks to everyone in the Barnt Green office. We purchased a property through them 10 years ago, let it through them and have recently sold it through them. The teams in Sales and Lettings have always been professional, responsive and efficient and it has always been a pleasure. Highly recommended.
5/5
TrustpilotGreat determination and Great Team
Huge thanks to Lauren, who was absolutely brilliant from start to finish when selling my house. She was professional, friendly, and always had my back throughout the entire process.
5/5
GoogleWe have recently sold our property with the help of Oulsnam in Bearwood. We dealt with the whole team at different times throughout the process and they were all brilliant. They were easy to get hold of whenever we needed them, were professional and prompt to viewings and showed compassion when we unfortunately had a sale fall through. As first time sellers we also really appreciated their honesty and advice throughout. Particular thanks to Sarah who was an amazing help for us, particularly in the last few weeks whilst we waited to exchange contracts. We wouldn't hesitate to recommend them to anyone selling in the area. Thanks again Ben, Debbie, Sarah and D'Arcy.
5/5
TrustpilotLovely staff
The staff throughout the process here were great, Michelle, Georgie and Alison all helped us with what became a difficult sale with our upward chain causing delays. They helped with getting communication with solicitors and were always on the end of the phone if needed for reassurance or guidance. Very pleased with the experience with them and everything they did for us. Would recommend.
5/5
TrustpilotHighly recommend Oulsnam in Droitwich
I have just brought my home through Oulsnam in Droitwich. I mainly dealt with Sarah, who was extremely helpful and efficient, all the way through the process. I would highly recommend Oulsnam in Droitwich.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 5.0 out of 5 on average. For example, Emma wrote: "Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ..."
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