Midland Housing Ltd reviews

★★★★★ 5/5

Google

Great service, friendly, knowledgable and intelligent staff who actually do what they say they are going to do straight away All the staff have always been efficient, competent, reliable and responsive. In particular Najma and Yaser Many thanks for all the help and support over the years in letting I would not hesitate to use midlands housing again. Keep up the good work

Mr · 13 June 2018

★★★★★ 1/5

Google

Absolute AWFUL landlords, takes months to sort repairs, only being completed now because I have got the council involved. They have hardly any communication but have absolutely no issue with messaging on the day your rent is due to remind you to pay it. The ceiling fell on me whilst being pregnant and ended up having to go to the hospital be checked over and not even so much as an apology. I’ll be moving at the first chance I get.

Courtney · 15 October 2023

★★★★★ 5/5

Google

Dear members of the public. I recently posted a poor review which in my confusion was sent to this company, instead of a company with a similar name. I removed it and apologised to the company. Be aware poor reviews which are meant for the other similarly named company are mistakenly being posted here. .

Emile · 24 December 2025

★★★★★ 5/5

Google

Happy with service thank you to Fareed

Abdul · 15 December 2025

★★★★★ 1/5

Google

Wow. What a joke these guys are. Firstly, the guy I spoke to cut me off in order to avoid taking a call at two minutes to five on a Friday. When he did bother answering he sounded like he'd spent the day smoking weed or just woke up. To rent any property with these jokers one needs a home owner guarantor so I wouldn't bother making an enquiry in the first place. That applies even if you have an outstanding credit rating and earn 40k a year. Far better agents out there or even better rent from a private landlord and avoid giving con artists like these any money at all.

KT · 17 July 2023

★★★★★ 1/5

Google

Really need to improve Viewing person behaviour isn’t acceptable extremely rude no interest whatsoever doesn’t have any knowledge about the property Also very funky with viewers no respect I thought might be the one person and I went to the office and the first queues why are you here for?? No hello nothing they just said someone will call you if we need to I don’t know why landlord choose them there are plenty in the market better than this We are customers not Beggars show some respect Hope landlord read this before sign up

Best · 12 June 2023

★★★★★ 1/5

Google

Very bad service from the entire team. The sales executives who came to show the property was not at all fair in his behaviour. He was very rude and impatient. Also, after viewing the property, he said to call to their office number for further details and proceedings. I tried so many times and after many attempts they picked the call and told me that their team will call regarding the application process. I waited so long but no response. Again, I contacted them then they send a mail to process my application. Whatever they have asked, I had produced to them instantly. Then one of their team members said now the application is processed and they must get the consent from the landlord. Ok. I waited for 5 days, but I didn't get the response. Again, I contacted them to ask about the status of my application. Then they informed me that your application was unsuccessful. How unprofessional this team. I don't understand their customer management system. No professionalism in their work. First time I had this experience from UK. Very bad and unprofessional management without work ethics. If your service offered to people in a particular section then please mention it in your website. So that other people can avoid your service.

Noble · 12 June 2023

★★★★★ 1/5

Google

If you're looking for a house agency that specializes in rodent infestations and moldy living spaces, then look no further than this place! I recently had the displeasure of viewing a room in Birmingham with this agency and I have to say, it was a truly unforgettable experience. The smell of mold was so strong it was almost palpable, and to top it off, there was an undisturbed mouse munching away in the room. I was absolutely appalled, but the cherry on top was the agent's complete lack of concern or acknowledgement of the situation. If you're someone who enjoys living with rodents and respiratory issues, then this might be the agency for you. But for anyone else, I would strongly recommend taking your business elsewhere.

Panagiwths · 12 June 2023

★★★★★ 5/5

Google

Midlands housing were great help. Would highly recommend this estate agent to any landlord/tenant out there. Farrah was very good help she updated me regularly throughout the whole process and was there to answer all my queries. Thanks Farah and whole team.

Sanna · 12 June 2022

★★★★★ 5/5

Google

Great team overall. Exceptional customer service. Professional and efficient in dealing with queries. Midland housing go above and beyond and take the extra step. Would definitely recommend 👌 all tenants and landlords to try out their services. …

Mohammed · 16 March 2026

★★★★★ 1/5

Google

It’s really sorry I looked at a flat and called them and said I wanted to rent it and then I told them all how much I worked monthly, what I did they said they would let you know but after 2 hours I called again and ... said we can not give you over

RO · 11 August 2024

★★★★★ 5/5

Google

I would like to thank the team at Midland Housing for making my house move possible. Mahmuda especially carried out her role as the sales management director to the highest of her capabilities. Every concern I had was dealt with and resolved in an efficient and attentive manner. She was a reassuring presence amidst the otherwise stressful time. I am so grateful to them all and have now settled into my new home. 💕

Z · 12 June 2023

★★★★★ 5/5

Google

The whole process from start to finish was so smooth and professional. The team was very efficient in helping me secure really good tenants who are going to be living in my property. I urge everyone who has a property to use Midlands …

Israr · 16 December 2025

★★★★★ 1/5

Google

It's about more then once experience with them for the same time frame during Oct. 2021. I was looking for rental property for family living and the way they treated was just a worst experience. They wasted my 2 weeks for searching and making different ways to drag me instead of making clear statement. One of the experience is that I took off from job for viewing property when I told them I'm looking for family and booked 2 viewing on si gle call and I visited one property with family living instructions and for 2nd property they showed me was for si gle person and during visit when I said okey I'll manage with this as well confirm it they said its for single or maximum for couple and can't give for family, moreover the person came for visit blamed me that I didn't told them that I need property for family when he himself showed property with 3 bed for family purposes. Another booking done and I was quite aware of that area and was happy with property and requested them to confirm even without viewing, they said no, you have to visit first, right after visit I asked for further processing and the viewing agent said contact office they will process for Confirmation and I gave call immediately to office and gave my verbal consent for renting the house and he said I'll receive call in a couple of hours for further application process. But nobody responded till next morning and when I asked again about my consent they blamed me that they called me and I said I'm not able to speak in English so they weren't able to manage urdu speaking person and for their convince they processed for some other I trusted client. And the funny thing that lady was speaking to me in English and claiming that I'm not able to speak English (LoL) and when I asked her if I'm speaking to you, booked viewing, gave my consent for confirmation of viewed property then I think that I can atleast communicate to convey my message, then how you can say that you gave property to some one else? At last she used trick that landlord gave property to some of his own tenant. I felt so bad, then I contacted the landlord and he said yesterday evening Midlands housing gave me call and told that only 1 person is willing to process application and that person was someone from them and I gave go ahead for paper work and all the necessary check by agency. And I don't have any my tenants, it's all on them.NegativeValue

Atee · 12 June 2022

★★★★★ 1/5

Google

Totally un professional no customer services. Was given time twice for viewing properties but nobody come and no body call me .Was looking for a property. They totally put me down.lukyly I found property from someone else.definitely waste of time. I don't recommend Midlands housing.

Pak_uk · 13 June 2018

★★★★★ 5/5

Google

I rented a house from them. Never had an issue in 7 years. They always accommodated my requests when ever a repair was needed. Thank you Midlands housing

Kocher · 12 June 2022

★★★★★ 1/5

Google

About 3 months ago I signed a contract with this agency. Before I signed they told me the council tax will be included in the rent. They lied to me about it, and when I called to complain, the receptionist was very rude and hung up on me twice. I called back and told her that she should lose her job for her behavior, she hung up on me again.After a couple of minutes she called me without caller ID and threatened me, saying that she knows were I live and she will break my legs. When I called back at the office, she pretended she didn't know what I was talking about... My girlfriend got so scared we went to the police,,,NegativeProfessionalism

Johnny · 26 August 2021

★★★★★ 5/5

Facebook

Very happy with the professional attitude to the sale of my property. Friendly and helpful, Majed and Sana should be especially recommended/ recognised for their work. Would recommend if you are considering selling in Birmingham Thank you Majed and Sana

Avanthi · 12 December 2017

★★★★★ 1/5

Google

Unprofessional, scammers, using the benefits system for their own gain. They charge £240 A WEEK for one bedroom in a house that’ll have between 3 & 6 ‘tenants’ . You have no rights, they don’t knock or ask your permission to come in, after getting 240 a week per person they then want money off you on top. They don’t give you a proper tenancy so they can throw you out when they feel like it. Midland housing needs closing down!!

Miss.L · 10 May 2024

★★★★★ 1/5

Google

am writing to formally express my deep dissatisfaction and concern regarding the extremely unprofessional, disrespectful, and discriminatory treatment I recently experienced at Midland House while assisting a brother who urgently needs …

Afghan2009able · 16 December 2025

★★★★★ 1/5

Google

As I can't reply to your reply I'll write another I was told 10 minutes late then the turn up past 11 I've no need to lie about the shocking service I received I offer you five hundred advance you wanted 3 months advance of three months deposit then almost 500 extra for your own charges, service was horrendous customer service skills was non existent yet you reply like I'm in the wrong the place is a joke let's hope everyone reads your other people reviews before using such a shocking service provider just goes to show anyone can open a business and call themselves professionals isn't it your review score says it all where as my business reviews are 5* but yeah I'm making it up about the horrendous service you lot provide

Stefan · 13 March 2024

★★★★★ 1/5

Google

Made to wait 30 minutes for a viewing of a house, didn't have the decency to at least ring to say they were running late. Made up an excuse that he had to be in Smethwick for a 6pm viewing & he made it to Ward End where I was waiting by 6.15pm. You can't complete the viewing of a house and drive 5-6 miles at peak time all in 15 minutes, obviously a complete lie. If he had a viewing at Smethwick at 6pm, then why ask me to come to Ward End to view the house at 5.45pm, won't be viewing any of their properties again.

Imran · 12 June 2020

★★★★★ 1/5

Google

Have to say service was awful, didnt tell me an appointment was cancelled then tried to say it was my mistake and they had sent text!! Like i would make the 40min drive knowing nobody would be there?? When they have answered email they clearly did not read whole email (10 lines) and so needed to email several times to get answers for first email. Very very unproffessional! Maybe there are some better staff however i can only say what i experience

Nicholas · 13 June 2019

★★★★★ 1/5

Google

This is one of the worst estate agents I've dealt with. The staff in the office seem more interested in being idle or flirting with each other than doing the job they are paid to do. None of the staff seem to know any information about the properties and seemed only happy to pass the buck to other colleagues who unfortunately seemed to know even less. It seems the staff at the office were reading off a script and any deviation from the script showed them to have poor communication skills, and frankly semi illiterate with the mental capacity of a not very bright 10 year old. The process of viewing and securing a property was lengthy and disorganised. The properties themselves were in a bad conditions dirty, mouldy, and electrical fixture's hanging off and damaged. They are quick to ask for a " holding fee" of £200 however they themselves weren't sure if the property was available or not. A word of advice get any money you have given them back asap as they will continue to be dishonest and string you along until they can get some money out of you for free.

M · 13 June 2019