Midland Housing Ltd reviews

★★★★★ 5/5

Google

I would like to share my personal experience at Midland housing. The people here are great as a team, they look after you properly in a professional friendly way, they help you through out the way and make things easier for you specially Taz she is amazing she did everything perfectly for me and helped me throughout my application process. Majid and Fareed were amazing. I would definitely recommend this place to anyone who has got no knowledge about lettings,they will instruct you everything you need to do. Amazing experience 😊

Isha · 16 February 2026

★★★★★ 5/5

Google

A big thank you to Azan from Midland Housing for helping us with the lease for our new tenants. From start to finish he was very helpful, patient and always took the time to answer our questions. He made the whole process much easier for us and we are really pleased with the service. I would happily recommend Azan and Midland Housing to anyone needing help with commercial property matters.

Naeem · 16 March 2026

★★★★★ 5/5

Google

Absolutely brilliant service. A huge thank you goes out to Azaan who helped me sell my house and made it feel like such a seamless process. Azaan is very helpful, knowledgeable and has a genuine keen interest in providing a 5* service. I can confidently say I will be using Midland Housing again to buy/sell my properties.

Naz · 16 March 2026

★★★★★ 5/5

Google

Hi. I expect very high standards of service when I do business with any organisation and unless those standards are met I keep away. I did Business with Midlands Housing 4 years ago and received a high Quality Service.. Those Standards are still so high as I instructed them again to assist me. .. again My house went live on the market the same day I instructed Faread to do so and it went in 6 days.. Same as 4 years ago went in 5 days. This agency moves very fast and my instructions throughout the whole process were followed accurately with attention to every little details. Maintaining good communication and professionalism the whole time in terms of meetings phone calls and paper work received accurately recorded. There was an issue with myself failing to provide a Carbon Monoxide Alarm at the property as I was unaware of the change in law and Faread efficiently took the matter off my hands and dealt with it promptly ...going out of his way without Passing the costs onto me. This is all the the kind of Splendid Service I expect. !! The money I spent on this Business is well worth it considering the high level of service I got. I don't leave many reviews for Businesses unless I'm very impressed. Thanks Mahmooda and Faread its been a pleasure doing business with you. I will return for future business with Midland Housing. God willing. !!

Sofia · 12 May 2024

★★★★★ 5/5

Google

Excellence service. We appreciate the warm welcome we received from Miss Tanzila Zaman who was so co-oprative and helpful all the times. As my wife missed one signature and was difficult for her to go to the office again but Tanzila went out of the way and came down to our house for only one signature. Bravo and keep it up.

M · 15 December 2025

★★★★★ 5/5

Google

I have been a loyal client of Midland Housing for over 10 years, and I can confidently say that my experience has been nothing short of exceptional. From the very beginning, the team has consistently gone above and beyond to ensure that my needs are met and questions answered. A special shout out to Najma and Qayum, who have been instrumental in making my time with the agency such a positive one. Najma’s attention to detail and ability to explain complex matters so simply have always made the process smooth and stress-free. Qayum’s professionalism has made every interaction a pleasure. The team in its entirety truly care about their clients and have always been there to address any concerns and pick up issues quickly. I highly recommend Midland Housing to anyone looking for reliable and trustworthy lettings services. Their commitment to excellence and customer satisfaction is evident in every interaction. Thank you, Najma and Qayum, for always looking after me.

Safina · 19 May 2025

★★★★★ 1/5

Google

Clear lack of communication between estate agents and landlords, and between estate agents themselves. Issues like knowing the contract details of a property, having our names wrong in the contract multiple times, not remembering any of the information we gave them. Jumped through ridiculous hoops of sending the same information 5 times when rudely asked, never getting replies when we had questions either. On the day we were meant to move in the inventory still wasn't done for the property. We were present for the estate agent attempting to do it (luckily for us) and found the entire side of the building was COVERED in black mould. The house was full of absolutely full of trash, marks on everything, an old fridge on the driveway the estate agent told us to just "leave there". The boiler wasn't gas safe certified since 2018, but we'd been told it was brand new that week which is why we'd been delayed. There was no electricity or running water. The estate agent then tried to write down that everything was in good condition. He repeatedly asked "what's in poor condition" whilst staring at a door hanging off its hinges covered in mould and rot. For the entire 4 hours he was there he knew absolutely nothing about the situation and actually made us phone the office and talk to them whilst he sat in his car. In the end the landlord agreed the property was not in a fit state to rent. Legally it doesn't meet minimum living standards (the estate agents still denied any issues) and actually would be a massive health risk to anyone within the property. The very next day the estate agents have relisted it for rental. Genuinely atrocious, not just bad estate agents who don't know anything about the law and only want your money, but zero consideration for the health of any potential renters who could leave that property with life long health problems. Avoid at all costs.

Frances · 15 December 2023

★★★★★ 1/5

Google

Clear lack of communication between estate agents and landlords, and between estate agents themselves. Issues like knowing the contract details of a property, having our names wrong in the contract multiple times, not remembering any of the information we gave them. Jumped through ridiculous hoops of sending the same information 5 times when rudely asked, never getting replies when we had questions either. On the day we were meant to move in the inventory still wasn't done for the property. We were present for the estate agent attempting to do it (luckily for us) and found the entire side of the building was COVERED in black mould. The house was full of absolutely full of trash, marks on everything, an old fridge on the driveway the estate agent told us to just "leave there". The boiler wasn't gas safe certified since 2018, but we'd been told it was brand new that week which is why we'd been delayed. There was no electricity or running water. The estate agent then tried to write down that everything was in good condition. He repeatedly asked "what's in poor condition" whilst staring at a door hanging off its hinges covered in mould and rot. For the entire 4 hours he was there he knew absolutely nothing about the situation and actually made us phone the office and talk to them whilst he sat in his car. In the end the landlord agreed the property was not in a fit state to rent. Legally it doesn't meet minimum living standards (the estate agents still denied any issues) and actually would be a massive health risk to anyone within the property. The very next day the estate agents have relisted it for rental. Genuinely atrocious, not just bad estate agents who don't know anything about the law and only want your money, but zero consideration for the health of any potential renters who could leave that property with life long health problems. Avoid at all costs.

Amy · 14 December 2023

★★★★★ 1/5

Google

Clear lack of communication between estate agents and landlords, and between estate agents themselves. Issues like knowing the contract details of a property, having our names wrong in the contract multiple times, not remembering any of the information we gave them. Jumped through ridiculous hoops of sending the same information 5 times when rudely asked, never getting replies when we had questions either. On the day we were meant to move in the inventory still wasn't done for the property. We were present for the estate agent attempting to do it (luckily for us) and found the entire side of the building was COVERED in black mould. The house was full of absolutely full of trash, marks on everything, an old fridge on the driveway the estate agent told us to just "leave there". The boiler wasn't gas safe certified since 2018, but we'd been told it was brand new that week which is why we'd been delayed. There was no electricity or running water. The estate agent then tried to write down that everything was in good condition. He repeatedly asked "what's in poor condition" whilst staring at a door hanging off its hinges covered in mould and rot. For the entire 4 hours he was there he knew absolutely nothing about the situation and actually made us phone the office and talk to them whilst he sat in his car. In the end the landlord agreed the property was not in a fit state to rent. Legally it doesn't meet minimum living standards (the estate agents still denied any issues) and actually would be a massive health risk to anyone within the property. The very next day the estate agents have relisted it for rental. Genuinely atrocious, not just bad estate agents who don't know anything about the law and only want your money, but zero consideration for the health of any potential renters who could leave that property with life long health problems. Avoid at all costs.

Amy · 10 December 2023

★★★★★ 1/5

Google

Clear lack of communication between estate agents and landlords, and between estate agents themselves. Issues like knowing the contract details of a property, having our names wrong in the contract multiple times, not remembering any of the information we gave them. Jumped through ridiculous hoops of sending the same information 5 times when rudely asked, never getting replies when we had questions either. On the day we were meant to move in the inventory still wasn't done for the property. We were present for the estate agent attempting to do it (luckily for us) and found the entire side of the building was COVERED in black mould. The house was full of absolutely full of trash, marks on everything, an old fridge on the driveway the estate agent told us to just "leave there". The boiler wasn't gas safe certified since 2018, but we'd been told it was brand new that week which is why we'd been delayed. There was no electricity or running water. The estate agent then tried to write down that everything was in good condition. He repeatedly asked "what's in poor condition" whilst staring at a door hanging off its hinges covered in mould and rot. For the entire 4 hours he was there he knew absolutely nothing about the situation and actually made us phone the office and talk to them whilst he sat in his car. In the end the landlord agreed the property was not in a fit state to rent. Legally it doesn't meet minimum living standards (the estate agents still denied any issues) and actually would be a massive health risk to anyone within the property. The very next day the estate agents have relisted it for rental. Genuinely atrocious, not just bad estate agents who don't know anything about the law and only want your money, but zero consideration for the health of any potential renters who could leave that property with life long health problems. Avoid at all costs.

Amy · 29 November 2023

★★★★★ 1/5

Google

Ok my son was looking for a shared house with Midlands housing and we when and look at on but the room was already taken ok fair enough but the agent saidctgatca room is going to come available at Bishop Close and thay would content us today so I waited and rang the back and got td that the room has already been given to someone so than I received a call if Midlands housing asking me if I still looking for a room fir myself and thay said the is a room available at Bishop Close and I mentioned that my son Orlando was td that it was not available anymore and she said thay she has tobget back to me on that one so atvthe end Midlands housing lied

Linda · 17 April 2025

★★★★★ 5/5

Google

I recently instructed MH in relation to letting my commercial premises and I was extremely pleased with the service provided. The team handled the process efficiently, kept me updated throughout and worked hard to secure a suitable tenant in a very short space of time. The communication was excellent and they made what can often be a stressful process very straightforward. I would highly recommend them to any landlord looking for a reliable and professional estate agent for any commercial/residential property lettings

Mohammed · 16 March 2026

★★★★★ 4/5

Google

I just wanted to say that the service at midland housing is amazing and thorough. Everything was explained in detail and step by step. I would highly recommend going to midland housing if you are looking to rent a property or even put your own property on the market. The staff are lovely and very helpful! Definitely recommend this place!!!

Aminah · 12 June 2023

★★★★★ 5/5

Google

Amazing experience selling with Midland Housing. Efficient friendly staff with special thanks to Azaan. Would recommend and use again

Tazzy · 16 March 2026

★★★★★ 5/5

Google

Fantastic agency ... having used numerous services from Midland housing for the past 6 years i have never been disapointed. Repairs are completed promptly and at reasonable costs - the maintanance team are professional and know what they are doing, the management team are also brilliant having said that Najma is my go to person and really is an asset to the team, they offer a wide range of services and are oustanding in all - i highly reccommend to all landlords and tenants.

Safina4 · 13 June 2019

★★★★★ 5/5

Google

I would highly recommend this estate agency to anyone looking for a property. They went above and beyond to help us. They went back and forth with the landlord to try and find a solution that would help both sides. At the viewings they conduct themselves very well and are very friendly. I would like to give a special mention to Sairish who was amazing during our search and she is a credit to the company. I have worked with many agents who only put the landlord first, but these guys put both the landlord and the prospects clients first which is amazing. I would highly recommend this estate agent.

Kesrael · 13 June 2019

★★★★★ 1/5

Google

They are greedy over people money. They took £200 for doing nothing . One of their letting advisors told us to book the house for 10 days by giving £200 advance and you will get back if you change mind or landlord don’t accept your application. Then we made payment for 2 bedroom house. In one week time we was there with all necessary documents but they said we was late for house and they refused to give deposit money back. We applied for house on Friday. Saturday Sunday and Monday and Tuesday they was closed for Christmas and Boxing Day . I was waiting for my bank statement to arrive. It’s came Friday. Saturday Sunday again they closed. Monday was New Year’s Day. We was there early morning Tuesday and they refused to do anything for us. They made excuses it was over a week and landlords need to pay council tax bla bla. My point is, in whole week they was open only two days. As their promised we supposed to get 7 to 10 working days not continues closed and weekends days. But still they took my hard work money. Stay away from them. There much better and friendly letting agents around.

Enam · 13 June 2018

★★★★★ 5/5

Google

Najma, Azaan and Abbas were very helpful and informative. Would highly recommend Midland Housing.

Kamini · 16 March 2026

★★★★★ 5/5

Google

Exceptional service from Midland Housing for assisting me from start to finish in letting a property out for me. Huge thanks to Fareed for keeping me informed through every step and giving me expert advice throughout as well as Azaan for helping me find my ideal tenant. I look forward to doing more business in the future with Midland Housing

S · 17 October 2024

★★★★★ 5/5

Google

Midland Housing are simply the best estate agents in Birmingham. They provide exceptionally good customer service and have outstanding communication. Their agents keep on top of their work, they keep you updated and know their job well. They treat you with respect and courtesy. Saqib deserves a special mention as he goes over and above his duty to help you. Highly recommended!

D · 16 February 2026

★★★★★ 5/5

Google

Midlands housing were great help. Would highly recommend this estate agent to any landlord/tenant out there. Mahmuda was very good help she updated me regularly throughout the whole process and was there to answer all my queries. I will definitely be letting out my property through midland housing after this good experience. Again thanks Mahmuda & TeamPositiveQuality, Professionalism

Ayesha · 26 August 2022

★★★★★ 1/5

Google

Absolute joke outfit! A middle aged person, not on a low income in long serving, full-time, secure employment, with employer references, previous landlord and agent references can't even get a viewing because they don't have a homeowner …

Seán · 16 November 2025

★★★★★ 1/5

Google

Where to even start with this place what a joke, given an appointment at 10.30 for the agent to arrive 40 minutes late, my calls were blanked 7 times and was hung up on 3 times the agent had no idea about details for the property in question. Was told I'd receive a call back before 6pm yet no call until 4pm the next day with a gril that was so blunt and rude she hasn't a clue on signing a deal with any professional, to be told there's a letting fee of almost £500 plus vat then when I said I didn't want the property she said OK and slammed the phone down wouldn't recommend at all seems like a bunch of jokers from spark brook pooled together some money and began a mess of a business save your time and money and avoid like the plague

Stefan · 11 March 2024

★★★★★ 5/5

Google

I have been working with Midland Housing as a landlord for the past eight years, and my experience has been nothing short of excellent. From the very beginning, the team has shown the highest level of professionalism, efficiency, and dedication to property management. The staff are always approachable, responsive, and proactive in addressing any issues that arise. I have never encountered a single problem with anyone at Midland Housing. They truly go above and beyond to ensure that both landlords and tenants are well looked after. What stands out most is their consistent ability to meet all my needs as a landlord. Whether it’s handling tenant matters, managing property maintenance, or ensuring smooth communication, Midland Housing delivers with reliability and care. Their attention to detail and commitment to high standards have made the entire process stress-free. I highly recommend Midland Housing to any landlord or tenant looking for a trustworthy, professional, and dedicated property management team. With them, you can be confident that all your housing needs will be taken care of.

Zarah · 21 May 2025