Martin & Co Birmingham Land & New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

It appears I’m not the only one that…

It appears I’m not the only one that has had a terrible experience with this company!Avoid using them for student accommodation please! I entrusted them with my daughters Uni accommodation last year in Brighton. They refused to deal with health and safety issues so sadly my daughter felt she could no longer stay at Uni so she left in April. Just had an email claiming over 2k damage from the 3.5k deposit will be retained. So even though my daughter left early and was the one to report the behaviour that was causing the issues, she’s been equally apportioned in costs. Beware. You will be charged for not cleaning or weeding the garden, not dusting the skirting boards or sweeping the front step, the fire alarm overheating, any stains including mattress stains and basically anything and everything. Please take heed. Don’t use this company for Uni accommodation. I’m currently talking to a deposit lawyer so we’ll see.

Lisa · 26 September 2023

★★★★★ 1/5

Trustpilot

Lying, useless and money grabbing

I rented a flat through Martin and Co, in Birmingham, we contacted them multiple times through our time in the flat and never got any useful advice or help. They would book viewings in without telling us, so we had multiple strangers just walk into the flat!! And now we are in dispute for our deposit which they are refusing to hand over saying it "isn't on them". They have tried to charge us for numerous expenses, such as a dishwasher clean, the dishwasher was never even opened since we were there! When asking for proof of the long list of items we had to pay for they sent photos of clean items! Even they couldn't tell us why it needed cleaning and then just said it 'wasn't their problem'. They would then not reply for days when trying to resolve the deposit issue and lie saying they already replied and fail to show any proof. Hopefully we can get some answers soon. Avoid at all costs.

Izzy · 26 September 2023

★★★★★ 5/5

Trustpilot

lee street fulwell

The service i have received from Sarah and chris was amazing on the property at lee street.They were both extremely helpful chris on the phone and sarah at the viewing. No question was a problem and they really wanted to help unlike some other estate agents.I will not hesitate to use your company again when buying or selling a property.

June · 17 August 2022

★★★★★ 5/5

Google

Liberty is an extremely positive and well presented young individual. She went above and beyond regardless of day or time! I couldn’t have asked for a better service. Thank you!

Leonardovscircles · 25 October 2023

★★★★★ 5/5

Trustpilot

I spoke with Charlotte Bladon who has…

I spoke with Charlotte Bladon who has been a star. She was communicative and helped us through the process.All my thanks to Charlotte.

V · 26 March 2024

★★★★★ 1/5

Trustpilot

Utterly appalling…..

Utterly appalling at the Cambridge branch.Property with significant structural issues and in a poor state of disrepair and decoration. Landlord abroad and not being managed effectively on their behalf or the tenants. Just a conveyer of continual new tenants and no funding spent to keep it habitable and in good order. The maintenance company is abysmal turning up with no replacement parts and without adequate knowledge to repair anything. Check in and check out process also a sham, trying to be charged for oil that wasn’t there on arrival. Worst experience of a rental. We are thankful we never have to rent again. Please steer clear. If not, keep evidence of everything, as you will need it.

Consumer · 31 August 2023

★★★★★ 1/5

Google

Very disappointed with their services. I have booked two appointments for viewings and then they cancelled me last minute while I am already on location. You would not understand how they function as a company. They dont send any confirmation emails for bookings, share no contacts of agents to call when you are there. No zero star to give

Naram · 18 October 2024

★★★★★ 1/5

Trustpilot

Please stop using Martin and Co

I was a tenant with Martin & Co. I gave notice in July and started moving my stuff out with my tenancy ending 20 August 2023. Since I did not stay at the property from 20th July, I came back on 1st of August to attend my inspection to find out the viewing agents left my windows open and all my lights on, which was left on for a week. When I made a complaint I got a call saying that the viewing agent was new and very sorry. I told them I am not paying a week's electricity due to their neglegence. I was told that the complaints manager will speak to a director to see what can be done. Their response was that the agent denied that she left it open and that I had no evidence. Their investigation showed I did not have a claim. The dishonesty here on director and employee level is appalling and unprofessional. They never requested my evidence for their investigation and after I said but I have train tickets to prove I was not even in Birmingham that whole week due to work related travel, now all of a sudden I need to send them the evidence. I ask all Landlords to please not use them. If they can be this corrupt with tenants, just imagine how deceitful they are to you, the owner of the property.

Retha · 12 August 2023

★★★★★ 1/5

Trustpilot

AVOID Rochdale Martin and Co.

AVOID Rochdale Martin and Co. branch at all costs! I tried to rent a property through their office, and they said that I needed to first pass their financial check before they could proceed. They use Rightmove for their client checks, and they said that they had contacted Rightmove, and would let me know the result. They refused to even let me view a rental property until this was complete, even though I drove 4 hours to Rochdale to find a place to rent. And it's now almost than a month later and they still haven't responded to me. The property I was interested in has since been let to others...The staff were impolite and short tempered with me, as though I was wasting their time. I have never had such a bad experience with a letting agent before. Their office isn't even open to visit without a prior appointment. TERRIBLE!

George · 9 August 2023

★★★★★ 5/5

Trustpilot

We recently had an issue with our…

We recently had an issue with our property, Laura at the Birmingham branch went above and beyond to help us out with it, thinking outside the box. Laura is a credit to Martin & Co

Ian · 16 May 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. I recently rented a Martins and Co property for two years (two one year fixed terms). Never really had anything go wrong the first year so could not comment on their services.However, second year had incompetent workmen damage a washing machine whilst fitting it which one first use flooded the property. Then, when attempting to get my deposit back from Martins and Co. They attempted to gain compensation for a worn sofa and then proceeded to lie and say the damage was caused by a lack of a cover, which I provided photographic proof of a cover constantly on in various months of my tenancy.Moreover, they charge extortionate amounts for pedantic levels of cleaning (dust on one cupboard handle), one eyelash size hair found in the sinkRather than respond to my original emails questioning the decisions they sent auto response emails saying that my email did not meet the criteria to warrant a reply. I have rented from numerous companies across Nottingham as have my partner, both student and non student accommodation and they are by far the worst I have encountered. AVOID

Luke · 5 August 2023

★★★★★ 5/5

Trustpilot

Amazing agency

Amazing agency, especially Elliot. Brilliant communication and helpfulness!!

Tyler · 21 November 2024

★★★★★ 3/5

Trustpilot

Martins & Co team...improvement needed

Martins & Co team especially Rob, always ready to help and quite flexible. A professional guy with patience. However I will score them less due to the fact that they literally make you figure out the apartment and associated services yourself. I think one of their staff(the lady at the door) can make do with some politeness.

Adebayo · 17 March 2019

★★★★★ 1/5

Trustpilot

Very unprofessional team

Be wary of their very unprofessional team. You will pay your rent, and they wouldn't inform your landlord and keep putting pressure on you to pay additional rent, and when you insist on verifications, they tell you their system failed to pick rents you paid. You run in problems as you are reported as owing several months of rentBe ready to receive threats from their unprofessional staff on issues they should think carefully before approaching you. I reckon it you get it worse when they sense that you are racially different from them.

Eric · 26 July 2023

★★★★★ 5/5

Google

Liberty was extremely helpful and made the process hassle free. She definitely knows her job.

Ed · 26 July 2024

★★★★★ 1/5

Trustpilot

Rented a property which they managed in…

Rented a property which they managed in Stoke on Trent, the house had numerous problems kept reporting them they don’t listen staff are rude disgusting company will not ever deal with them again

Sarah · 27 August 2025

★★★★★ 1/5

Trustpilot

I have dealt with a very unprofessional…

I believe this real estate agency is employing quite unprofessional individuals.

Serenella · 17 March 2026

★★★★★ 1/5

Trustpilot

Our home

We let this company manage our property. It was newly painted, carpeted and with a brand new kitchen and now it is a disaster zone in need of complete renovation. We had a no pet policy in the house and this was clearly not upheld. I just wish I could add more photos to this review.

Yvonne · 26 October 2022

★★★★★ 5/5

Google

Scott has been superb and responsive in helping us find the ideal tenant. Process was very quick and professional . Great communication and regular updates. Look forward to working with you guys again. Thanks again Scott and Martin n Co.

Sunil · 25 October 2022

★★★★★ 5/5

Trustpilot

Marketing and sale of flat in Bath

All of Martins staff have been great in the sale of a property, led by Gaye and David. They respond promptly, give well-informed and clear advice and keep an eye on progress throughout, intervening as and when necesary to achieve a timely and positive outcome for all parties. Thanks to you all. Much appreciated

Margaret · 10 December 2024

★★★★★ 1/5

Google

I found the call centre staff and Damien to be extremely rude. “Do not attend the property or we will not accept any offers”. “My colleague did not say that” when they clearly did. “I’m not going to book any viewings for you”. “You’ve called a few times”. Avoid any sales through this agent and save yourself the hassle

AS · 24 September 2024

★★★★★ 1/5

Trustpilot

Didn’t receive applications

Found the perfect flat with them, good price and location. Went for a viewing, were really happy with it, and were told we would be sent applications. I was sent one a couple of days late, but my partner was not sent one at all. We both rang and emailed all week to ask for this to be sent over but it never was. I then rang today to find out that the property was no longer available and we couldn’t even fully apply.

Ellie · 10 July 2023

★★★★★ 1/5

Trustpilot

I personally believe this letting…

I personally believe this letting agency only selects British nationals to let there properties because why would I apply to more than 8 properties and got none when I clearly work full time earn more than enough and not get a property. WHYYYYYYYYYYY IT JUST SCREAMS RACISM SINCE AUGUST WE ARE IN DECEMBER NOTHING YET!!!

Jessica · 22 November 2022

★★★★★ 1/5

Trustpilot

AVOID!

Would give 0 stars if I could. Please AVOID this company. I am a disabled individual and they have treated me with complete and utter disrespect and are now trying everything to get every penny from me. Our landlord was texting us personally saying one thing and the estate agent texting us another thing which caused a lot of stress and upset. The workers in the huddersfield office and rude, cannot communicate properly and quite frankly cannot seem to add their maths up properly! Please do yourselves a favour and avoid this corrupt and awful company.

Lewis · 27 June 2023