Martin & Co Birmingham Land & New Homes Birmingham reviews

★★★★★ 1/5

Trustpilot

I purchased my flat

I purchased my flat, got keys and a temporary fob which I was told they want back, so I will be left without one. I was told I would have 2 replacement fobs provided to me, yet to receive these. I haven't been provided with my Post box key, code to the meter cupboard so I couldn't provide meter readings, no key for the balcony, basically I haven't got half the access to my property that I have purchased.I phoned a week after I completed the purchase (after sending 2 reminders asking for these last items to allow me to move in fully) and got a defensive message about how I will most likely have to pay for all these items to be replaced..... WHAT! I think I have had to spend enough money getting house clearances organised for the furniture that I requested to be moved out by the seller, now I have to pay for things that I should have received... 'Did it say in your paperwork that a post box key would be provided?' Not being funny, but a key to the post box is pretty standard. I categorically am not paying for these items that I should have been provided in the first place. Now I am living I'm an insecure flat that I cant get meter readings to so don't want to use electricity as I have not been able to get my baseline meter readings. Any info from the building manager about paying my service charge and ground rent will be sat in my post box which I don't have access to so don't know who I can directly contact about organising my direct debits for it. On top of having to clear out all the sellers furniture at my own cost! I am very angry.Such a joke.***UPDATE**** *(05/03/18) No news from M&Co. Still no postbox key, nor fobs. Had to pay £140 to replace car park fobs. £80 for the house clearance. Booked in for locksmith (which will be god knows how much) for the other jobs. Trying to sort the issue without escalating to the head office because I dont want to complain for complainings sake. I just want to live in a secure property.Still insecure, still not fully moved in. Still angry. Dont think its work chasing it up again. I dont want some snotty defensive reply. Just going to sort it myself. Martin and Co couldn't run a bath, let alone a business.

JC · 5 March 2018

★★★★★ 1/5

Trustpilot

How rude

On Friday I received a call from Martin & Co informing that the boiler had broken in on of my flats, I arrange for British Gas to attend and fix, I rang back today to ask if every thing was ok and was asked are we meant to keep you informed, very quick to inform me about the problem, would only have thought it good manners to inform me it was fixed, not to be so rude.Thank you for your response, the office was Stoke on Trent

Customer · 19 February 2018

★★★★★ 1/5

Trustpilot

The absolute worst "agency" we moved…

The absolute worst "agency" we moved into a flat and it had black mould and was freezing cold due to there being no insulation and they did nothing about it despite us trying to call them so many times on the issues they sometimes don't even answer their calls. i wish i had never moved in none of the doors worked properly either so it was hard to keep heat in. the oven didnt work. theres was just a huge list of issues and they do not care at all. i do not recomend this agency even if you're desperate. really sad excuse for a company they need to sort themselves out. pathetic.

Joshua · 11 December 2023

★★★★★ 1/5

Trustpilot

No replies for over 5 month when holding over £1500 in deposits

I was a tenant through university and since I have left the building my and my housemates have had no contact in regards to deposits or when we would get them back. Countless emails have been sent (Sunderland branch) to Adele, each just getting fobbed off or sent to Juli who hasn't replied either, but rates the company 5* on Google reviews. It has now been well over 5 months since we vacated and would like deposits back.Would never recommend as severely unprofessional.

Liam · 21 November 2017

★★★★★ 1/5

Trustpilot

Stay away from these people

Stay away from these people. They are extremely unprofessional. Had a viewing this Saturday past at 14h30. At 14h30, rang the office and was told the agent was on her way. After 30 minutes waiting for her outside in the rain no one turned up. Current tenant opened saw me standing in the rain, took pity and invited me in to show the property herself. Left a voice message on their phone but no one returned my call. Managed to get hold of them later on the day and the guy who answered the phone was unapologetic. I said I liked the house and got told he would call back on Monday to advise me on the next steps. Guess what? No one called. Very unprofessional.

Not · 20 November 2017

★★★★★ 5/5

Trustpilot

Successful and pain free sale of flat (Mansfield Branch)

My wife recently sold her late fathers flat in Mansfield and the staff at Martin & Co at the local branch went to great lengths to provide an excellent level of support. In particular, and on top of the excellent personal service they provided, they also helped find local companies to clear and clean the flat at short notice, which made the whole process hassle free. I can't thank them enough!

Philip · 9 June 2024

★★★★★ 1/5

Trustpilot

An absolute nightmare.

An absolute nightmare.Don’t do it! My experience with them was so bad.They made us live in an apartment for 4 weeks without heating! No hot water for 4 weeks and it was freezing cold! Got in touch with them to discuss this and guess what their response was “the property manager for one of the apartments in crewe, “what do you want me to do about it”.It was so horrible. We finally decided to move out and the landlord still wanted to claim our deposit! No apologies for putting us through the terrible experience! Their office in crewe, Nantwich road, avoid! It was really bad, I am still traumatized! Worst month of my life!

Laide · 6 December 2023

★★★★★ 4/5

Trustpilot

Martin and Co Banbury. A refreshing experience.

I am staggered to read the negative reviews directed to Martin and Co in Banbury.My own personal experiences with the company and the owner David Stone have been very positive. David has many years experience in the local property market and his wide experience of both lettings and saleswere apparent from the moment I decided to do business with them.Their office is in an excellent position and I found all staff members to be both welcoming and professional.I would have no hesitation in recommending Martin and Co to my friends or anyone seekingto sell, buy, let it rent.C.J.Stace.

John · 30 October 2017

★★★★★ 1/5

Trustpilot

Total scam

Total scam. Avoid at all cost. Rude staff. Ran away happily with my 150 pounds application fees by saying "sorry, landlady rejects you". When I demanded them (and also their scamming referencing partner) to disclose information about me passed onto landlord they said they could not due to "data protection". Wait a minute, I am asking to see MY OWN information held by them. They insisted that my reference passed their internal check and landlady just "didn't like me".

Kay · 31 August 2018

★★★★★ 1/5

Trustpilot

Walton branch ran by a crook

They never seem to want to improve on their customer services. Awful company. They seem to like to hire crooks like the guy in charge of the Walton branch who takes bribes for allowing tenants to sub let and for some bizarre reason fire staff, then replace them with morons! One staff member was a two faced cow and was so up herself. To add further insult, they hire an electrician who makes YOU pay for something to be replaced!? AVOID LIKE THE PLAGUE!

Marketing · 4 December 2023

★★★★★ 1/5

Trustpilot

How this cowboys can still run a …

How this cowboys can still run a company like this were is about housing people....i rent a property from them on 29...they offer me to clean it for me...i was very happy...they ruined the carpet with chemicals...and they closed the windows...when I gone to the property to move in as I open the door I throw up...the smellcwas disgusting....as I call them to see what happen...they told me everything is ok..just smell a bit like a pet house....i can't live in this condition....so after argument they replace the carpet but not before me spent 100 pound on candles air cleaners...even a air blower...to take the smell out the house...all this took 2 weeks...so I offer them I will start pay rent from the day I move in....and are like not...when you took the keys...but they didn't even give me a I kay for the front door...very disappointed and I will not going to pay them any rent at all...we going to resolve it In court....horribele staff like deepa...and some other living people were they are liers....i wish them kids to get what I got from them...and to take there three..years old kid like they ask me ...in this disgusting place....

Giorgos · 20 September 2017

★★★★★ 5/5

Trustpilot

Absolutely amazing

I was dealing with Martin and Co Camberley branch and I must say I never ever have had more help,support and assistance with any other agency.Lauren , Ray and Giles had went extra 100 miles for me and my partner. They helped and assisted us in all possible matters.We have now moved in into our new home and we so happy. Had few things that needed attention as the branch acted quickly on the same day gave us appointment day!Thank you very much guys, it means a lot to us!

Ineta · 21 June 2017

★★★★★ 1/5

Google

As a house buyer, my experience was disappointing and unnecessarily stressful. The sales agent assigned to us was unprofessional, pushy, and quite frankly, downright rude. Personally, I would never use them. And my recommendation to anyone considering selling through them would be to think about how they might treat potential buyers and push them away because of their unprofessional behaviour.

Aditya · 1 December 2024

★★★★★ 5/5

Google

Very responsive.. thank you

Christiana · 19 September 2025

★★★★★ 1/5

Trustpilot

WHAT IS GOING ON FOR GOD’s SAKE !!!!!

WHAT IS GOING ON FOR GOD’s SAKE !!!!!I thought it was me but this is getting out of hand now. Rented from them last November, complete gutter , they sold me the dream that all be be replaced and taken care of . Apart of a lick of paint and change of carpets NOTHING ELSE had been done which is :MOULD IN D KITCHEN Very bad smelly old flaking chipping off cupboards Bubbling old flooring mouldy bathroom Disgusting old bath tub Etc etc etc . Threaten me WITH SECTION 21 TOO !!!!!!!This had to STOP ! We need to TAKE THIS SCUMBAGS DOWN !

John · 23 November 2023

★★★★★ 1/5

Trustpilot

Plumber threatened my partner when he…

Plumber threatened my partner when he called him out on something thew his tools down picked up a screwdriver and told my partner to go outside called him vile names and told him to phone him and arrange a fight!!!! He was also informed by martin and co of sensitive information breaching data protection act and was shouting it out in the street for all the hear. When I contacted martin and co to explain what happened as my autistic son was home at the time sick from school and all this happened in front of him they totally brushed it off didn't apologise or even take note of the incident just started throwing wild accusations towards my partner saying he has threatened every contractor who have attended our property and the very same day(coincidence!) All of them complained. This was an act of revenge as we contacted environmental health as we been in the property for 12 years and have had issues with damp mold and general disrepair this has been going on for months they just send odd job man to patch repair or make good issues we living in a building site as we had plasterers electricians plumbers and odd job man here repeatedly and still having all the same problems nothing is getting solved they are qualified in fobbing people off.The manager is very unprofessional telling different contractors our business and told us we have no right to complain or say that the work isn't good enough as she has an I work you don't attitude so therefore as we are not employed (I'm an unpaid carer and my partner has mental health issues) we have no right to say that work carried out by someone isn't good enough that we basically have to be grateful as we are jobless scum in her eyes. They my son has asthma as a result of this property and when they visit they blamed previous workers for why nothing got done agreed with us that things were unsafe and needed doing even suggested that we hold the rent and promised us that they will sort it all out only to have another 12 months of patch repairs and making good. No acknowledgement of disgusting violent behavior of plumber and made up stories of my partner threatening their staff rather than admit it and deal with it then threatened us that they won't send anyone here to do work and will take things further if we complain again. Constantly send workers on school holidays when we have asked them to come when my son in school due to his autism and being upset with strangers in the house constantly send people on the hobble and off the books as they want to come at evening and weekends so it doesn't interfere with their actual jobs the plasterers even told us that they called them off a job that they were doing on their street and give them the job in our house just saw a random workman and employed them for a big job in our house no reference no checks! have passed my contact number onto loads of different people we asked after the plumber threatened my partner if she could not do this no more only for the next day her to inform us that she has passed our number onto ANOTHER contractor attending our property. Basically if you are willing to live in a property that isn't fit for purpose and not complain you will be fine but if you want a safe home for your family you will be treated like scum and physically threatened by workers in front of your children and not even get an apology for it then have a pretentious manger throw her weight around informing us that if we go further about treatment she can get a pile of people contracted to work for them to tell lies

Suzanne · 22 November 2023

★★★★★ 1/5

Trustpilot

They caused me a lot of stress and hassle and basically conned me

I applied to rent a house it said it was £580 a mouth but after they said I'd got it, it went up to £650 they said I need a guarantor who was earning at-least £21,000 a year then it went up to £23,000 I said I don't know anyone who's earning more then that who would be willing to be a guarantor and the women was super rude to me on the phone cancelled my tenancy blocked my number and I only got less then half the deposit back and it took nearly 6 months they all so seem to have banned me from viewing any other property they have available to rent just wanted to warn people not to make the same mistake I made

Stevie · 17 November 2023

★★★★★ 1/5

Trustpilot

A shockingly poor company

A shockingly poor company. Failed to conduct essential repairs on a tenancy for more than a year - despite potentially being a health and safety hazard. Charged an £80 cleaning cost on checkout - despite being provided proof of a professional clean - because their 'independent' assessor found a single hair under the rim of the toilet. No interest in good customer relations or looking after tenants unless they're making a profit on it. Avoid them at all costs.

Iain · 5 December 2023

★★★★★ 1/5

Trustpilot

Martin &Co are letting agents to be…

Martin &Co are letting agents to be avoided. If you are going to rent a property I would suggest you use someone else. Our experience has been costly with false claims of repair and damage costs. We have never had a complaint from landlords before, in fact compliments. Don't make the mistakes we made and trust them, you will be very disappointed.

Steven · 27 August 2022

★★★★★ 5/5

Google

Excellent service from Mohammed Choudhury, very professional, knowledgeable, and helpful throughout. He provided clear and detailed information that made my property search much easier. I’d highly recommend his service!

Maminur · 8 November 2025

★★★★★ 5/5

Google

Very Professional and helpful, definitely recommend Zheng from Martin & Co if you are looking to buy or sell!

Sam · 26 July 2024

★★★★★ 1/5

Trustpilot

Avoid Plymouth Branch

Plymouth BranchCompletely incompetent and unethical letting agents. They either don’t understand the tenancy act and contract they put together (very worrying as that’s their role) or they are purposely deceitful in order to manipulate the contractual agreement (I don’t know which is worse!). Only out for your money, very poor at communicating - unable to answer simple questions and provide basic information (will completely ignore you if the request doesn’t suit them and their pockets).Avoid at all costs.

Tenant · 21 December 2023

★★★★★ 5/5

Trustpilot

Martin&Co Camberley

Martin&Co Camberley,First time buyer so understandably had various questions, dealt with Raymond throughout and he was very professional and easy to deal with.would definitely use again in the future. Dan

Dan · 21 May 2018

★★★★★ 5/5

Trustpilot

I spoke with Shannon who was a pure…

I spoke with Shannon who was a pure delight. Very knowledgeable and understanding, thank you Shannon!

Dawn · 12 September 2024