Martin & Co Birmingham Land & New Homes Birmingham reviews

★★★★★ 1/5

Facebook

Spoke to manager Shanti Bailey today and her customer service skills were absolutely appalling. Rather than wait for me to finish speaking, she kept interrupting when I tried to explain why I had called, she was already in a defensive mode before I’d even explained what I was potentially complaining about. She then laughed and tried to say she was coughing when I could audibly hear her laughing when I mentioned I wasn’t impressed with her customer service skills. Rather than take responsibility for a mistake made by one of her staff members and offer a simple apology, she’s spoken in a rude manner, interrupted me, kept interrupting me after noticing I was getting audibly more frustrated and upset, and instead of trying to deescalate the situation, has laughed at me and tried to insinuate that nothing will happen from my complaint and any complaints I raise against her despicable behaviour. We’ve always had positive dealings with Daisy Collins who also works with Martin and Co and so it was even more shocking that Shanti would respond and deal with a highly sensitive situation in such a manner.

Sadeka · 24 September 2020

★★★★★ 5/5

Google

Outstanding customer service was provided throughout. Zheng was very responsive and informative, and able to assist me to the fullest. Recommend Zheng from Martin & Co!

Jinqiao · 26 July 2024

★★★★★ 1/5

Trustpilot

Avoid renting with them.

Avoid renting with them.Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks after that the boiler broke down. I told them there is no hot water in the apartment but after a week they have done nothing and I am still with no hot water. When I meal them they reply with excuses saying they are tracking down the contractors to get an estimate or that they have contacted the landlord but got an out of office reply.Avoid Martin & Co at all cost, they don't care about you they just care about not upsetting the landlord.

Fran · 4 April 2024

★★★★★ 5/5

Google

Visited property 213 today. Muhammad chaudhary was super helpful !

Amman · 17 September 2025

★★★★★ 1/5

Trustpilot

AVOID, AVOID, AVOID!!!

I'm a landlord and had Martin & Co Paisley rent out my flat. They found a couple with a 5 year old child and said they had been vetted etc. Turns out it was a family with 2 small children. Who completely ruined my flat: Large red stains on carpet which needed replaced, food crushed into carpets, chewing gum stomped into carpets, handles off walls, food splashed up walls, paint ripped off walls. This list was endless. Fortunately we had a trades person that we know to go in and replace thermostat valves on the radiators (still unsure how they were all missing??), because the gas engineer that M&Co. had to quote decided we needed a new radiator etc etc and the quote was over a grand! This was not required at all! Our gas engineer advised us on the very bad situation in our flat and I requested M&Co. carry out an immediate inspection. A week after the inspection I had to contact them to request an update. Shockingly, the agent I spoke to said that there was nothing wrong with the flat and that 'some people have higher living condition expectations than others'. Hmmm. yes tenants ruining my property is certainly my problem. As expected I challenged the agent's report to only be told that he had made a mistake and that the report he had given was of the flat above. The audacity of this company is next level.Eventually they admitted that there was a problem in the flat and that they had spoken to the tenants that they needed to clean up the mess.Thankfully these awful tenants moved out but I was left with a big mess and had to redecorate, replace carpets, take their broken belongings to the dump (yes the disgusting tenants left all their crap for me to dispose of, like I was their personal slave). They didn't even pay their full rent for the last month. Horrific creatures. And all along M&Co. kept taking their fees and making claiming the measly deposit and my rent extremely difficult.AWFUL COMPANY. NO PROFESSIONALISM. WOULD NEVER RECOMMEND THIS LOT. COULDN'T ORGANISE A P*SS UP IN A BREWERY. AVOID, AVOID, AVOID!!!

Ashleigh · 1 April 2024

★★★★★ 1/5

Facebook

I have let two properties through Martin and Co. and my experience with them has been appalling. A truly shoddy service even though they happily take your money. As far as property management goes, Throughout the time I let through them, there were never any inspections of my property or at least they never submitted any reports of inspections. Inevitably, properties were not kept in a good state by tenants and I was saddled with the costs of fixing at the end of the tenancy if I wanted my properties to be let out again. I have had confusion with their agents signing leases for an amount less than I had agreed to, had tenants make material alterations without consent, consistent late payments and Martin & Co chose not to do much about it leaving me to deal with it myself. At the end of tenancies, they are by far the worst when it comes to helping you recover costs from the DPS. I recovered not a pence of my costs and was not even informed of the outcomes until months after when I had asked. I have NEVER encountered this with another letting agent. In a sale of my property, they acted in the interest of the buyer and to my detriment even though I was the one paying their commission and to whom they were obligated in terms of a contract. If you are a landlord and require a management agent, know that they are not responsive, do very little in terms management and happily take your 10% fee. If you are selling with them, know that they do not necessarily act in your interest even though you pay them a commission. Essentially if you are happy to pay in terms of a service contract and get no service then use them. On a final note, the owner is most unprofessional and raises personal issues which have no relevance to a legal service contract in terms of which him and his staff have failed to deliver properly and have delivered a sub-standard service for which he was actually paid. It is shocking that an owner of an estate agent would stoop so low and be so unprofessional. Avoid them if you are selling or looking for a management agent. Once they secure a rental or sale, you can look forward to little or no response and they certainly don’t act in your interest especially if you are selling your house. Read their contracts very carefully; they hold you liable to pay their commission even if you pull out before exchange of contracts. They found me the most difficult buyers who raised hundreds of queries over a period of nearly ten months and tried every tactic to lower an agreed price as per Memo of Sale and Contract of Sale. Martin & Co. held me to ransom telling me if I pulled out and tried to find another buyer I would still be liable to pay their commission.

Fatima · 5 August 2020

★★★★★ 5/5

Trustpilot

A massive thankyou to Tui Donovan

A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)

Isobella · 18 December 2025

★★★★★ 1/5

Trustpilot

Atrocious service

Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.

Janine · 29 November 2025

★★★★★ 5/5

Facebook

I was immensely impressed with the knowledge and professionalism of Scott Haddock who bent over backwards to fit us in with a number of last-minute viewings last week. He asked some great questions to qualify our interest and made sure we had done our homework in the areas we were looking at. This took into account many factors which come into play when renting an apartment in a new city - location, surrounding areas, proximity to services and work etc. By not only focusing on the properties themselves, but the whole picture, we were really bought into him and our customer experience. We subsequently had an offer accepted on a great apartment. Keep up the great work, Scott!

Andy · 15 July 2020

★★★★★ 5/5

Trustpilot

Martin & Co in Tamworth have been so…

Martin & Co in Tamworth have been so helpful when I rented a property in Fazeley and when I left my tennancy they were so supportive . Laura is so lovely, when I experienced a few problems Laura helped me resolve them, she has wonderful customer service skills and is genuinely very caring I would definately score them 10/10 and would use them again. Thank you

Barbara · 17 September 2019

★★★★★ 1/5

Trustpilot

i have genuinely had the worst…

i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.

Fb · 30 August 2024

★★★★★ 5/5

Google

Please experience with Muhammad choudary. Answered all our queries.

Waleed · 17 September 2025

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.

Sarah-Louise · 1 December 2022

★★★★★ 5/5

Google

Thanks Liberty for a great job again. Martin & Co' s turn around is super fast, making the whole process seamless with minimal stress. Highly recommended.

Abbie · 26 June 2024

★★★★★ 5/5

Trustpilot

Martin & Co, Bury St Edmunds

Really good service, nothing too much trouble and we were always kept informed. A special mention to Tamara she was excellent going above and beyond with the service she provided. Thank you.

Greeno · 25 February 2024

★★★★★ 5/5

Google

Exceptional services from Mandi and Kate. I’ve been a client of Martin&Co for more than three years, and their performance has been outstanding. They have managed the letting of my property with utmost professionalism. From finding reliable tenants to handling maintenance issues promptly, their service has been impeccable. Their team is always approachable and ready to assist with any concerns. I highly recommend them for anyone looking for a trustworthy estate agent.

Dhaval · 26 July 2024

★★★★★ 5/5

Google

Kirsty Howells has been nothing but amazing! Not only is her customer service courteous and charming, but she has been extremely helpful, understanding and patient throughout the initial process of my tenancy! She will do her best to provide the best possible service in the least amount of time!

Georgi · 25 October 2022

★★★★★ 1/5

Google

I have seen a huge amount of reviews on liberty marsh all from the same demographic which I find disappointing. My experience with liberty has been terrible. The lack of replies to emails or engagement to find us apartment. I will filling a formal complaint because not to say it’s about race but there’s a demographic she’s catering to as seen in reviews and it’s not black people.

Keren · 24 September 2024

★★★★★ 1/5

Trustpilot

A game of two halves

My tenancy was between March-September 2021 (in Nottingham) but have been convinced to now share my experience. The short version: great during the tenancy, but awful experience during the process of getting new tenants in and the deposit returned. Deposit took weeks to eventually go to a dispute I later won.First, I will re-iterate that during most of the tenancy Courtney (with whom I had most dealing) was very attentive and quick to resolve issues. The issues began when the tenancy was nearing its end and viewings needed to be arranged for prospective next tenants. I received a phone call on a Friday about booking viewings for the following week to which I mentioned Wednesday possibly being suitable but asked for a follow up call on Monday to be sure. I didn’t receive the call but on Monday I was told unexpectedly that there was a spot open on Wednesday to receive a covid vaccine. I informed Courtney that Wednesday would no longer work as I could be feeling rather ill from the vaccine but this was met with a sour response citing our responsibilities as tenants to allow viewings to occur and how viewings for the Monday already had to be cancelled, and cancelling twice would not look good on them. After explaining that I had never agreed to viewings on the Monday - a string of emails were sent back and forth which made clear that despite the fact I was still a tenant there, getting the next tenant in was far more important than my well-being. Turns out the vaccine floored me but they went ahead with the viewings anyway (the agent conducting them didn’t even bring keys so I had to leave them mine).I will spare the details on the deposit other than to say they (Courtney and James) tried to claim money for almost anything they could - right or wrong, and fought very hard over email to get this money, often not actually responding to the concerns I raised. These emails were included in a multiple page report I ended up making explaining why their claims were not valid. The dispute went in my favour in the end after weeks and weeks. I feel like a lot of people wouldn’t bother putting that effort into a dispute and they often just get their money.The end experience is why I wouldn’t recommend Martin & Co unless you enjoy being stressed at the end of a tenancy.

Ciaran · 15 February 2024

★★★★★ 1/5

Trustpilot

Horrible management!

We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.

A.A · 31 January 2026

★★★★★ 5/5

Google

I was assisted by Luke Bancroft in my search for a new apartment in Birmingham. His service was amazing and the communication always very prompt. He knew how to exceed my expectations, even if I can be a very difficult customer. Thank you, Luke, for the patience and support.

Anna · 7 June 2025

★★★★★ 1/5

Trustpilot

Most unprofessional estate agents I…

Most unprofessional estate agents I have ever dealt with in Ipswich. Met with a very unkempt agent who took phones calls instead of showing us around the property. We then called up to make an offer and was told " we can't cope with that here it has to be done by email" we made a final offer 5k over the asking price, that was 4 working days ago - 6 including the weekend and we have had no communication what so ever from them. I emailed a complaint to the general manager and no surprise, no response. Would never view a property with them again and would certainly never sell through them. Dreadful service!

Vicky · 13 February 2024

★★★★★ 5/5

Google

The Agent was polite and took time to explain all information in detail.

Ss · 2 January 2025

★★★★★ 1/5

Trustpilot

Blocked car across disabled stair/…

Blocked car across disabled stair/ walkway stopping disabled children & vulnerable people gaining access to there homes easily & also blocking access to family car even though there was plenty of space to move forward.

JayG · 30 October 2025