Martin & Co Birmingham Land & New Homes Birmingham reviews

★★★★★ 5/5

Trustpilot

Moved into my new house

Moved into my new house. Application process was fast and simple. Huge thanks to Ellie and Cai for all their help!

Nial · 22 March 2025

★★★★★ 5/5

Trustpilot

Excellent Service

As first time buyers, Martin & Co made the process of buying our first property smooth and hassle-free. They were good at keeping us updated and were very helpful. Shannon was quick to provide us with multiple property details that matched our requirements on the first day we contacted her. We started looking back in April and now pick up the keys to our new home tomorrow - we can't believe how quick and efficient the service has been! I will definitely be recommending.

Beth · 12 July 2018

★★★★★ 5/5

Google

Canaan was phenomenal- he understood what I was looking for after 1 phonecard and advised me accordingly of the properties that would fit my needs or not. This saved me a lot of time. He was also friendly and went above and beyond - stellar customer service. Thank you

Tirana · 29 November 2023

★★★★★ 1/5

Trustpilot

The repairs are just not getting done no matter how many times we call & email them, should not take a month to sort out the mould and other repairs

We have been here one month, we didnt notice the damage and damp when we viewed the property. Of course we took pictures and sent them through email. We kept getting excuses that the landlord was not responding. We keep asking them to send us emails asking to keep us updated but nothing. Previously Naomi kept getting our details wrong, I mean how much of a moron can she be?? We called about it and we even we to the office face to face and she still got it wrong!! One month down the line and nothing has been done! Why? My previous landlord, Blackpool council did any sort of repair within the week. I expected more from estate agents since they’re supposed to be so much better?? When we moved in the property was filthy, it hasn’t even been cleaned (took pictures on day one) My friend had the same problem and if we knew their letting agents were Martin and co we would have stayed well away from Martin and co and them two morons at the office!! (Naomi & Samantha) we contacted the council and citizens advice bureau, hopefully they will sort this idiotic company into doing something

Thimothe · 5 July 2018

★★★★★ 5/5

Trustpilot

The Sunderland branch are amazing!

Recently rented a property via Martin & Co and I couldn't fault them. The Sunderland team have been amazing. We moved out of a property and moved into a property under management of Martin & Co, the situation could have easily became rather confusing and difficult however the staff particularly Sarah and Regan were amazing. Very professional and friendly, Sarah went out of her way to accommodate us and ensure we knew what was going on. We were kept up to date on all stages and moved into our new home within a week of our first viewing. I would highly recommend using Martin & Co, they are most definitely the best estate agent we have ever used.

Sarah · 5 July 2018

★★★★★ 5/5

Trustpilot

I rented from Martin & Co in…

I rented from Martin & Co in Dunfermline for over 4 years. Whenever I had a problem with the property they dealt with it immediately. The staff I had interactions with were always very friendly & professional. I would highly recommend.

Melanie · 9 January 2026

★★★★★ 1/5

Trustpilot

PLEASE I beg you do not use this…

PLEASE I beg you do not use this company. The company has actually tried to remove my comment.. I have never in my life dealt with such unprofessional, rude, and, condescending people. From the start to the end of the tenancy it was a nightmare. The house wasn’t cleaned at all. I literally had peoples toe nail clippings and hair still in the draws, floor and, rubbish still in the bin.. the list could go on in the house.. there was food still left on the walls from the last tenants and, even found a used syringe under the sofa. The house was vile. We had to deep clean before unpacking. We had no WiFi for a month due to them not able to organise anything. We had no working microwave, oven which was falling a part when first moved in. We used our own microwave, toaster and, kettle as they were so disgusting. We had large amounts of glass and old cigarettes all over the garden. I was told the house was ‘professionally cleaned’ When ‘professional’ people would come to the house they would come into the house without knocking, even into my bedroom when I was asleep… We also had a case where they come and left the door wide open and unlocked with no one in. Honestly the list could go on. They are now trying to charge us over 1000 pounds for damages and cleaning cost!? We honestly kept this house spotless and we’ll respected. So we can’t believe it. Please don’t use. They are horrible people and this company needs to be looked into. To try take away peoples hard working money on unfair and untrue claims is so wrong.* I have spoke with your team and sent many emails with all the issues. I have sent pictures and complained with proper evidence. AGAIN why so rude.. you are only showing yourself up even more. Please check first before attacking someone. YOUR company is 2 stars with over 70% poor reviews! You tried to take my review down and I got it back up with PROOF.

Nola · 10 August 2022

★★★★★ 5/5

Google

Great help in moving in to my new property. Friendly service as well. Thank you to Sadika especially :)

Bradley · 10 April 2025

★★★★★ 5/5

Trustpilot

Stree free sale.

Purchase a house through the Staines office. Lynn Parramore, who dealt with the process from start to completion. I found her very profession and helpful with nothing being to much trouble for her.Thank you Lynn

John · 17 March 2022

★★★★★ 5/5

Trustpilot

Brilliant service

I am very happy with the help I have received from Craig, From the chorlton branch. He has been assisting me with my process of moving into my new property. The help he has given me through this process has been exceptional, he has gone above and beyond and really done what he can to make this easier for me. he is also very prompt at answering emails and telephone calls. I am very grateful for all the help I have received and feel confident that if I have any concerns or queries in the future, they will be assisted effectively and efficiently.

Jodie · 1 August 2022

★★★★★ 1/5

Trustpilot

Underhand tactics to drive up prices

Took annual leave to try and see as many properties as I could in one day. Ended up getting nothing but rushed group bookings all day. Group bookings by themselves are never great because you have anywhere from 4 to 8 other people traipsing through the house at the same time as you are while you are all trying to visualise where your stuff will fit in while queuing up to peek in each room. However I genuinely believe the group booking tactic is done deliberately to incite a bidding war. During the viewings I am told nearly every place "the sales guys" have offers waiting to go to the landlord then at the end of the day when you phone the office to enquire about the property you get told "We have received various offers already and ______ is expecting to go above asking price. Please put forward your best and final offer to improve your chances of securing the property.". The next day you get told you have been outbid so you ask about the second place and once again you are asked to make your best strongest bid first? Call me old fashioned but if I see a place advertised and I take a day of annual leave to see a place a) I am expecting to see it properly one on one and b) I am expecting to pay the advertised price as that is what I have weighed up when comparing locations, number of rooms and house spec. I would personally stay away. I am yet to hear of another letting agent holding offers intentionally, encouraging people to outbid each other and (especially during covid) do group bookings.

Shared · 19 July 2022

★★★★★ 5/5

Google

"I had a great experience with Martin & Co while looking to rent a house. My calls were always promptly answered, and I was guided through the process with professionalism. Sam helped me arrange a viewing, and I was impressed by how clean and well-maintained the properties were. Jessica has also been extremely helpful, providing clear instructions and making the renting process smooth and hassle-free, I am really hoping to secure the house :) and call it a home :) . I highly recommend their services!’’

Prerana · 3 October 2024

★★★★★ 5/5

Google

I had a pleasant experience with my interaction with Tobias Ogunmesa during a property viewing. Right from my booking the viewing, his responses to my numerous emails and confirmation to visit on the said date. Tobias proved to be a thorough professional and cordial.

Lincoln · 1 December 2024

★★★★★ 5/5

Trustpilot

I used Martin & Co to find me a rental…

I used Martin & Co to find me a rental property while waiting for my house purchase to complete. Mia was both friendly and extremely helpful and I would recommend her services to anyone.

Daniel · 8 April 2022

★★★★★ 1/5

Trustpilot

Poor Managment Skills

Unfortunately my experiences with Martin and Co Dundee left a lot to be desired.As the manager of my rental property they had to be repeatedly chased up to make payment on bills and occasionally chased up to make payments to myself. My first three months were meant to have had the management fee waived, but I was charged them and had to proactively chase them up to get the fees returned.When selling the property, Ian, was often unable to maintain professional conduct. He wrote emails like they were a text conversation, meaning I would often have to wade through multiple emails. He also struggled dealing with the other owners in my building, not able to maintain professional distance from building issues. He told me on a call, “I wouldn’t sell your property to my gran”. He chased up payment multiple times before my money had arrived, and also after I had paid him. He’s not a bad person, just frustrating and a bit useless

James · 30 September 2024

★★★★★ 5/5

Trustpilot

Martin & Co Prestwich have just helped…

Martin & Co Prestwich have just helped us sell our property and they were amazing! It wasn’t the smoothest of sales but Barbra chased everything all the way to the end , nothing was ever to much trouble for her, we contacted her a lot and she always got back to us no matter what time of day. We will both be forever grateful for all your help Barbra Best wishes for the future Joanne & David

Joanne · 15 November 2024

★★★★★ 1/5

Trustpilot

No wonder you just have 2*s on here

No wonder you just have 2*s on here. A plumber came round to fix a problem in our next door neighbours property involving a leak... They turned off an outdoor stopcock which serves our property leaving us with a one year old who we cannot give any water, a bath, we cannot use the toilet etc. Your agents said they were sending a plumber round within an hour - still waiting hours later. Rang the emergency number and no response. Awful. Do not use them!

Megan · 27 September 2024

★★★★★ 5/5

Google

We had an amazing and continued support from Liberty. She is really professional, she is really kind! We are really happy to had her as our agent finding a new property. Thank you Liberty!

Miriam · 25 August 2024

★★★★★ 1/5

Google

I am extremely disappointed with the level of service provided by this company. I made an inquiry about a property and was informed that I would receive a response from Mia Henley. However, despite waiting for an entire week, I received no communication or update. Only after a full week did I finally receive a response, only to be informed that the property was no longer available. The lack of timely communication and poor follow-up reflects poorly on the professionalism of both the company and its staff. I expected much better and regretfully give this company a rating of one star.

Harry · 24 September 2024

★★★★★ 5/5

Trustpilot

A HUGE thank you to Myra in the Kirkcaldy Office

A HUGE thank you to Myra in the Kirkcaldy office for all her help especially over the last 12 months. A true professional Myra has helped us and our tenants through a very challenging time, using her extensive experience to keep us all in line with respect to new housing legislation. Could not have managed without her a gem!!!

Pam · 5 January 2023

★★★★★ 5/5

Google

I would like to say thank you to Dan Daud, Nathan Ballard. They have helped many Hong Kong BNO holders find the perfect property they like and move in smoothly. The company is very helpful and friendly.

Vincent · 26 June 2024

★★★★★ 5/5

Google

Can I offer a special thank you to Liberty for her patience and professionalism. She was prompt and efficient with all responses and helped me to locate the perfect apartment. I would definitely recommend Martin and Co.

S · 26 June 2024

★★★★★ 1/5

Trustpilot

Fraud Company

Fraud Company! Please don't be misled by the positive reviews below; most of them seem to be written by their own people. If you want to save your money, time, and energy, stay away from this company. They are only interested in taking money from people while providing zero customer service or assistance with any issues you raise.I'd like to highlight a few individuals who have been of absolutely no help and perfectly represent the company's poor practices:Nisha Patel, Property Manager, Shanti Bailey, Head of Property, Kate NG, Property Manager, Sarah Louise, Pre-tenancy Manager, Deepa Sohal, DirectorThese people will tell you that they cannot assist you with anything. They are just here to steal your money. Avoid this company at all costs.We made a mistake by choosing this company to rent an apartment. After all the issues we've experienced, we are still waiting to get our deposit back. As usual, we're receiving nothing but excuses for more deductions and delays. Do yourself a favor and stay away from this company and its people.

RAKSHA · 11 September 2024

★★★★★ 1/5

Trustpilot

Martin and Co Stockport

This letting agency is an absolute disgrace. I was left with no water and heating for TWO MONTHS in the middle of winter due to a broken boiler. Despite reporting the issue repeatedly, their only advice was to "boil a kettle", as if that could replace proper heating and hot water.Their negligence led to a leak in the bedroom, which then triggered my carbon monoxide alarm. This alarm, which I had to purchase myself, quite literally saved my life, as it resulted in the gas supply being shut off to prevent further danger. Without it, I might not be here to write this review!To add insult to injury, I had to pay out of my own pocket to move my belongings while repairs were carried out, and was forced to sleep in the lounge. The bedroom was unusable due to the leaks and damage.This agency clearly has no regard for the safety or well-being of their tenants. I would not recommend them to anyone. Their incompetence and disregard for basic human needs and safety are beyond unacceptable. Steer clear for your own safety!

Aliesha · 6 September 2024