Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe customer services from Martin and co letting agency is horrible.
I had a viewing with them last week and the agent who was supposed to give me a tour around came 30mins late with no apologies nor introductions. …
Nnadi · 8 October 2024
Agent replied · 8 October 2026
Hi Nnadi, we’re very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Your feedback has been noted and will be reviewed internally to ensure improvements are made. … More
★★★★★ 5/5
GoogleI am extremely grateful for Dan's patience and understanding. When we faced a delay in our mortgage approval, he kept the sellers informed and reassured, preventing any issues. His calm demeanor and proactive communication were crucial in maintaining the deal.
Blablabui · 8 October 2024
Agent replied · 8 October 2026
Hi there,
Thank you for taking the time to leave such a thoughtful review. We're so … More
★★★★★ 5/5
GoogleDan's friendly and approachable nature made the house-hunting experience enjoyable. On a particularly hot day, he surprised us with cold drinks and snacks during our viewings, showing his thoughtful consideration for our comfort and making the day much more pleasant.
Peng · 8 October 2024
Agent replied · 8 October 2026
Hi Peng Leiqi,
Thank you for your lovely review! We're so pleased to hear that Dan’s friendly … More
★★★★★ 5/5
GoogleVery straightforward and honest conversation with Oscar Hubball the lettings director about my needs. I am glad I did.
Malachy · 10 July 2025
Agent replied · 16 September 2026
Hi Malachy,
Thank you for the kind review. We're so pleased to hear that your conversation with Oscar was helpful and honest. We’re always here to listen and support you in … More
★★★★★ 5/5
TrustpilotJessica was very helpful and very…
Jessica was very helpful and very responsive with any queries I had. Highly recommended
Vishal · 26 February 2025
★★★★★ 5/5
TrustpilotExcellent
We have worked with Martin & Co for several years now and have used them as one of our Panel Agent on a number of our developments. We would highly recommend them as a letting agent. They are dedicated to finding clients top quality tenants and to achieve the highest rent pcm that they can. We always receive positive feedback from our clients on the level of service provided by Martin & Co and they will often go above and beyond. They set the bar very high on standards. 100% would recommend Martin & Co. They have a fantastic team, loyal and trustworthy. We look forward to working with them for many years to come.
Laura · 26 March 2021
Agent replied
Hi Laura- We at Martin and Co are grateful for your 5 star review! We are glad to hear that you recommend us as a letting agent. We love our positive working relationship and hope it continues for many years to come. Thank you once again for your custom.Gurj - Branch Manager
★★★★★ 5/5
TrustpilotSimply Excellent
Have been dealing with Martin and Co Birmingham city centre since they started. I always found them to be professional, on the ball, eager to help and friendly. Every day I deal with a lot of estate agents from across the whole of the West Midlands. I can genuinely say that I find liaising with their office to be a joy. In my opinion they have set the service standard for how an estate agent should operate. Keep up the good work and will most definitely be seeing you soon (again).
Shehzad · 18 March 2021
Agent replied
Hi Shehzad- We at Martin and Co are grateful for your 5 star review! We are proud that you feel we have set the bar very high and we can only hope to continue delivering at that level. It is always a pleasure to work with you Shehzad and we thank you for all the hard work.Gurj - Branch Manager
★★★★★ 5/5
TrustpilotProperty viewing
Went to view a property with the lettings team. The lettings consultant Kav was very informative and helpful. He answered all my questions and gave me confidence in trusting him and Martin&Co. Found me a geeat property. Thanks for your help Kav.
Amar · 12 October 2023
★★★★★ 5/5
GoogleLoved Sophie! Very helpful, kind and made me feel at ease
Lauren · 1 October 2025
Agent replied · 1 October 2026
Hi Lauren,
Thank you for your kind words! We’re delighted Sophie made you feel at ease with her helpful and kind support. We’ll be sure to pass on your feedback to her. … More
★★★★★ 5/5
FacebookBen was extremely professional and helpful during the viewing. All my questions were dealt with efficiently.
Noreen · 24 January 2025
★★★★★ 5/5
GoogleAbsolutely delighted with the service provided by Mandi at Martin & Co. From the very beginning, Mandi demonstrated exceptional professionalism and a keen eye for detail. She took the time and patience to guide us through the letting …
Derrick · 8 October 2024
Agent replied · 8 October 2026
Hi Derrick, thank you for such an outstanding review. We’re thrilled to hear Mandi’s professionalism, attention to detail, and dedication made your letting process so smooth and reassuring. It’s great to know her thorough approach gave you … More
★★★★★ 5/5
GoogleI had a fantastic experience with Mandi. From start to finish, the process was smooth and stress-free. The team was incredibly professional, always responsive, and went above and beyond to ensure everything was taken care of. They were …
H · 8 October 2024
Agent replied · 8 October 2026
Hi H Song, thank you for such a detailed and thoughtful review. We’re so pleased to hear Mandi and the team made your rental journey smooth, stress-free, and full of support. It’s great to know her market knowledge and dedication gave you … More
★★★★★ 5/5
GoogleDan's ability to understand and anticipate his clients' needs is outstanding. He was always one step ahead, arranging viewings and gathering information before we even asked. His proactive approach saved us time and ensured we never missed an opportunity.
周子钰 · 8 October 2024
Agent replied · 8 October 2026
Thank you for your wonderful feedback! We’re pleased to hear that our team’s proactive approach made your experience smooth and efficient. We truly appreciate your kind words and support. … More
★★★★★ 5/5
GoogleI had the pleasure of having Kate Harbone handle our maintenance issues, and I couldn't be more satisfied. Not only was she extremely knowledgeable about the technical aspects, but her approach to solving problems was both efficient and …
Da · 8 October 2024
Agent replied · 8 October 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that Kate Harbone provided such dedicated and professional support with your maintenance issues. We’ll be sure to pass on your kind words to her. … More
★★★★★ 5/5
GoogleExtremely pleased with the prompt and smooth services provided by Martin & Co Birmingham city. Would like to call out Mandi T. in particular for her professional and helpful attitude-made things really easier for us. Thank you for everything.
S · 8 October 2024
Agent replied · 8 October 2026
Thank you so much for your kind words! We’re delighted to hear that the Martin & Co Birmingham City team made the process smooth and easy for you. We really appreciate your feedback! … More
★★★★★ 5/5
GoogleHad a great experience with Sohail, very professional, smooth conversation and very knowledgeable. Thankyou
Naz · 23 August 2025
Agent replied · 16 September 2026
Hi Naz, thank you so much for sharing your experience! We’re delighted to hear Sohail was professional, knowledgeable, and made the process smooth for you. We’ll make sure he sees your kind words. … More
★★★★★ 5/5
GoogleThank you very much Jesica and Cassandra for your swift service.. You both Rock!!!!
Angela · 21 August 2025
Agent replied · 16 September 2026
Hi Angela, we really appreciate you taking the time to share this. It’s fantastic to see Jessica and Cassandra recognised, the pride they take in helping people truly shines through. … More
★★★★★ 5/5
GoogleJessica gave me a really nice viewing experience, I recommend!
Naomi · 30 September 2025
Agent replied · 30 September 2026
Hi Naomi,
Thank you for your kind recommendation! We’re delighted to hear Jessica provided a great viewing experience. … More
★★★★★ 5/5
GoogleI have been looking for a property recently and Tom was the first person that I spoke to that actually helped me today. He provided me with all the options, was clear and detailed and made this process a bit less stressful for me. I was not … More
Nabila · 20 February 2023
★★★★★ 1/5
GoogleUnprofessional and unreliable. I suggest use someone else instead of these cowboys.
Geese · 6 September 2025
Agent replied · 16 September 2026
Hi Geese, we’re really sorry to hear that your experience with us came across as unprofessional and unreliable. That’s not the service we want to deliver, and we’d appreciate the chance to learn more about what happened. If you’re open to … More
★★★★★ 5/5
GoogleI recently had a home viewing with Mr Suhail. I appreciated the friendly and respectful approach throughout the viewing.
Archa · 22 June 2025
Agent replied · 16 September 2026
Thank you for your kind words! We’re really pleased to hear that you had a positive experience with Mr. Suhail. His friendly and respectful approach is exactly what we aim for in every viewing. … More
★★★★★ 5/5
GoogleExceptional services from Mandi and Kate. I’ve been a client of Martin&Co for more than three years, and their performance has been outstanding. They have managed the letting of my property with utmost professionalism. From finding reliable …
Dhaval · 8 October 2024
Agent replied · 8 October 2026
Hi Dhaval,
Thank you for your fantastic feedback and recommendation! We’re delighted to … More
★★★★★ 5/5
GoogleDan's professionalism is complemented by his genuine kindness and empathy. When our moving date was unexpectedly pushed back, he offered to help us find temporary accommodation and even assisted in coordinating the move, going well beyond his responsibilities.
Jl · 8 October 2024
Agent replied · 8 October 2026
Thank you so much for your kind feedback! We’re pleased to hear that our team’s professionalism and support helped make your moving experience smoother, especially during unexpected changes. We truly appreciate your words. … More
★★★★★ 4/5
GoogleGreat experience Sophie, thanks for your help
Faraha · 23 October 2025
Agent replied · 13 April 2026
Thanks so much for your kind words, Faraha! We’re so glad Sophie was able to make your experience a great one, she’ll be thrilled to hear your feedback. … More
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