Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst customer service ever faced with any agency. Despite chasing every day, explaining my situation and urgency through multiple emails and calls, it took over a week to get a response from the landlord on my application, and they haven't …
Shaanthanu · 8 October 2025
Agent replied · 29 January 2025
Thank you for your feedback. We’re truly sorry to hear about your disappointing experience, and we sincerely apologise for the frustration and stress this has caused you. This is not the level of service we strive to provide, and your … More
★★★★★ 5/5
GoogleI recently viewed a property with Martin & Co Birmingham City Lettings, and I had a fantastic experience! The agent who showed us around was incredibly welcoming, friendly, and professional. He took the time to answer all our questions and …
Emefe · 8 October 2025
Agent replied · 1 January 2025
We’re absolutely delighted to hear about your positive experience with Martin & Co Birmingham City Lettings. It’s wonderful to know that our agent made you feel welcomed, answered all your questions, and ensured the viewing process was both … More
★★★★★ 5/5
GoogleMia at Martin&Co was fantastic throughout my rental search! She was professional, punctual, and incredibly kind while showing me all the properties I was interested in. Even though there was a language barrier on my side, she went above and …
Beata · 8 October 2025
Agent replied · 8 October 2026
Thank you, Beata, for sharing your wonderful experience with Mia! We're so pleased she was able to support you throughout your rental search and make the process smooth and stress-free. We truly appreciate your recommendation. … More
★★★★★ 5/5
GoogleJessica was very polite, helpful and prompt. She made the process seamless
Oyewumi · 5 March 2025
Agent replied · 8 October 2026
Thank you for your kind words! We’re pleased to hear Jessica made the process seamless for you. We’ll be sure to pass on your feedback. … More
★★★★★ 1/5
GoogleWent all the way to Birmingham for a viewing, and the agent told me they’d send my application over before the next day. Later that same evening, the property was already marked as “let agreed.” Really disappointing and felt like a waste of time.
Salim · 2 September 2025
Agent replied · 16 September 2026
Hi Salim, we’re really sorry to hear about your experience, we understand how disappointing it must have been to travel for a viewing, only to feel let down by the process. That’s not the level of service we want to provide, and we’ll be … More
★★★★★ 1/5
GoogleI was really disappointed with the professionalism of this company.
Firstly we did not get a confirmation email of the viewing. Had to call to …
Yasmin · 16 February 2026
Agent replied · 13 April 2026
Hi Yasmin,
Thank you for taking the time to share your feedback. We’re sorry to hear about … More
★★★★★ 5/5
GoogleCouldn’t make it to the walk around but Zack rang me asking if I wanted a video recording, he straight away completed recording the video and sent it, responded very quickly and efficiently nothing more I could I ask of him.
Naod · 1 October 2025
Agent replied · 20 July 2026
Hi Naod, thank you for sharing your experience! We're so glad Zack was able to assist quickly and ensure you didn’t miss out on the viewing. We really appreciate your feedback and are pleased to hear you were happy with the service. … More
★★★★★ 5/5
GoogleI’ve had a difficult time in the past with various estate agents mismanaging my property portfolio, but working with Jessica has completely changed that experience. She took the time to clearly explain the letting process in a way that was …
Sharon · 1 October 2025
Agent replied · 1 October 2026
Hi Sharon,
Thank you for your fantastic feedback! We’re delighted to hear Jessica provided clear, professional, and caring service that has positively changed your … More
★★★★★ 5/5
GoogleI had the pleasure of working with Jessica as my consultant for my very first letting, and I couldn't have asked for a better experience. From the start, she was incredibly professional, knowledgeable, and patient, taking the time to walk …
Surjun · 30 September 2025
Agent replied · 30 September 2026
Hi Surjun,
Thank you so much for your wonderful review! We’re thrilled to hear that Jessica provided such a supportive and professional experience, especially for your … More
★★★★★ 5/5
GoogleSher and Mohammed Choudhury provided great service and help to start and progress my application for a property. Very professional and polite conduct from them both.
A · 13 February 2026
Agent replied · 13 April 2026
Hi there,
Thanks so much for the lovely feedback. … More
★★★★★ 1/5
GoogleVery disappointed with their services. I have booked two appointments for viewings and then they cancelled me last minute while I am already on location.
You would not understand how they function as a company. They dont send any …
Naram · 8 October 2025
Agent replied · 8 October 2026
Hi Naram,
Thank you for your feedback. We’re very sorry to hear about the inconvenience … More
★★★★★ 5/5
GoogleI had the pleasure of working with Martin & Co city Lettings & Estate agent, during my recent property search, and I cannot recommend them enough! From start to finish, Amelia Yetton provided outstanding service, demonstrating a level of …
Qamran · 8 October 2025
Agent replied · 8 October 2026
Thank you so much for your wonderful review, Qamran! We’re delighted to hear that Amelia and the Martin & Co team provided you with such outstanding support throughout your property search. It means a lot to us to know we made the process … More
★★★★★ 5/5
GoogleI had a great experience with Jessica she was proactive and ready to respond back when needed
Thank you and glad we were assisted in a very nice and professional way.
Keep up the good work.
Freda · 12 November 2025
Agent replied · 13 April 2026
Hi Freda,
Thank you for your lovely feedback! … More
★★★★★ 5/5
GoogleThank you Jessica! Extremely helpful & made the whole process seamless. What a great credit she is to Martin & Co
A · 8 October 2024
Agent replied · 8 October 2026
Hi A J, thank you for your kind words! We’re so pleased to hear that Jessica made the process seamless for you. She’ll be delighted to know her efforts are appreciated. … More
★★★★★ 5/5
GoogleLiberty is such an amazing letting agent, got my property less than a week of putting in my offer. Definitely recommend.
Talk · 8 October 2024
Agent replied · 8 October 2026
Hi Maria, thank you for sharing your experience! We’re delighted Liberty was able to secure your property so quickly and make the process feel effortless. It’s wonderful to know she left such a positive impression, we’ll be sure to pass on … More
★★★★★ 5/5
GoogleI recently had the pleasure of working with Mohammed Choudhury as my estate agent, and the experience was outstanding. From start to finish, he demonstrated exceptional professionalism, clear communication and a genuine commitment to …
Nurul · 19 November 2025
Agent replied · 13 April 2026
Hi Nurul,
Thank you so much for your kind words! We’re thrilled to hear that Mohammed … More
★★★★★ 5/5
GoogleI had a great experience working with Jessica as my letting agent. She was professional, responsive, and genuinely helpful throughout the entire process. Thanks to her efforts, I was able to secure a fantastic deal on a property that …
Syed · 1 October 2025
Agent replied · 1 October 2026
Hi Syed,
Thank you for your wonderful feedback! We’re pleased to hear Jessica made your letting process smooth and helped you secure a fantastic property. We appreciate … More
★★★★★ 5/5
GoogleJessica johal made the viewing experiance so simply and straightforward, she answered every question with utmost help and made the application process so much easier than I anticipated as a first time renter. I would definitely reccomend …
Yostiena · 20 October 2025
Agent replied · 20 July 2026
Thank you, Yostiena! We’re thrilled Jessica could make your first renting experience simple and straightforward. We appreciate your recommendation and kind words about our team and properties. … More
★★★★★ 5/5
GoogleWe had a brilliant discussion with Mia Henley regarding renting a property, she was very knowledgeable and just lovely through out the chat. I would definitely recommend having a chat with Mia if you are looking to rent 😊 …
Diane · 30 September 2025
Agent replied · 30 September 2026
Hi Diane,
Thank you for your wonderful review! We’re delighted to hear that Mia provided such a knowledgeable and pleasant experience during your discussion. We’ll be … More
★★★★★ 5/5
Trustpilotexceptional service :)
I recently had the pleasure of working with Jake on my quest to find the perfect apartment. Jake was exceptionally competent,calm and approachable.
He went out of his way to make sure I always felt like a priority and demonstrated excellent customer service.
Overall, I am so pleased to have chosen Martin&Co. Jake’s promptness,knowledge of the market,strategic mindset and kindness made my apartment-hunting a smooth and successful process.
Thank you Jake!
Myaa · 12 October 2023
★★★★★ 5/5
GoogleJessica was great! Quick responses and very helpful.
Matilda · 3 April 2025
Agent replied · 8 October 2026
Thank you for your kind words, Matilda! We’re delighted Jessica could assist you so well. We appreciate your support! … More
★★★★★ 5/5
GoogleVery prompt replies and helpful
Nikoleta · 17 July 2026
Agent replied · 26 July 2026
Hi Nikoleta,
Thank you for your kind review! We're delighted to hear that you found our team prompt and helpful. Providing responsive and reliable service is something we always strive for, and your feedback means a lot to us.
We look forward to assisting you again in the future.
The Martin & Co Team
★★★★★ 5/5
TrustpilotReally good
Martin and Co Birmingham have been brilliant in helping me secure a property. They have been extremely helpful and supportive. Jessica Johal has been especially outstanding during this process.
Noah · 8 August 2025
★★★★★ 1/5
GoogleTerrible Service, don’t use. All the good reviews don’t align with my experience. The lack of motivation in helping me looking for a property.I found the communication to be unclear and difficult to follow. The representative, Jess, spoke …
Hannah · 8 October 2025
Agent replied · 7 November 2024
Dear Hannah, We sincerely apologise for your experience and appreciate your feedback. We are committed to providing excellent service and deeply regret falling short of your expectations. Please be assured, we have addressed your concerns … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
