Trusted Agent profile · Birmingham
★★★★★
1,112 reviews across 2 platforms
199 Newhall St, Birmingham, B3 1SN
Life Residential's office in Birmingham, at 199 Newhall St, is rated 4.5 out of 5 across 1,112 reviews on two platforms, including 89 Google reviews rated 4.7.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
TrustpilotDaniele Spadaro, good communicator.
My communication with Daniele Spadero was very easy. He always responded quickly to any queries I had, and made the whole process of organising paper work for the new tenant as simple and straightforward as possible.
Dear Marc, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotCompliment
Luca Safari is always acting as a helpful and supportive agent so far managing our account and being initiative and passionate in whatever errands. Quick response and 3E management skills are very much appreciated. 3E- Efficiency, Effectiveness and Economy. Hope we can work out the best results all along in the coming days. Thks much Luca!
5/5
TrustpilotThanks Luca for the support you have…
Thanks Luca for the support you have given to me during the period of new tenant moving in. You have been responsive and great
Thank you for taking the time to leave a wonderful 5* review. Luca will be thrilled to read your kind comments. Kind regards, Katie
5/5
TrustpilotThe company makes a great effort to…
The company makes a great effort to resolve the problems! Thamaa is great at responding to everything and takes care of the tenants.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotBreje has been very helpful and…
Breje has been very helpful and responsive to get our new flat up and running. She's been attentive to our concerns and helped us through the onboarding issues.
Dear Jonathan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Leighton at LiFE Residential. He was professional, responsive and genuinely helpful throughout a time-sensitive change to my tenancy. He contacted me promptly, kept me informed and went out of his way to help resolve my rental reference quickly, which removed a great deal of stress from the process. His communication was clear, kind and reassuring throughout. Thank you so much for your help, Leighton.
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie
5/5
TrustpilotGreat experience - smooth process through and through!
Great experience. Tyreek was responsive and made the entire process smooth from start to finish. He was always on top of things and settled me into my new, dream apartment. Highly recommend.
Dear David, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
1/5
TrustpilotI dealt with was PUSHY and used a…
The estate agent I dealt with was PUSHY and used a CLASSIC BAIT AND SWITCH on us. My girlfriend and I put an offer in on a flat and shortly after signing the contract with the agreed time, they said they couldn't do that day due to the landlords issue. Then the agent was very pushy, calling up multiple times to force another date we could do, he refused to take a no. Then when we ultimately said we don't want to do the later date they said that they are going to keep the £500+ 1 week holding deposit because it is OUR fault. I would just stay away from this company. Just BE CAUTIOUS AS THEY WILL TAKE YOUR MONEY AND REFUSE TO REFUND IT.
Dear Johannis, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
GoogleJahdel has been really helpful throughout the process of securing a flat in Birmingham. From the viewing to the finalising of paperworks it has been seemless and very efficient too with all paperworks done within 3 business days after the initial viewing. Would recommend their services.
Dear Dale, Thank you for your kind comments regarding the Birmingham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotEsmee in Greenwich is a star!
Esmee in Greenwich is always so receptive to our asks and does her best to ensure good communication and mediation between myself and the landlord. She's well mannered, professional and most importantly, fantastic at her job!
Dear Beth, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GoogleMiriam was amazing to work with, kind, patient, and professional. Since my first place in the UK was with a private landlord, this was a new experience for me, but she made it really easy. She answered all my questions promptly and have been able secure a lovely place without any stress. I would definitely recommend!
Dear Priscilla, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
5/5
TrustpilotOutstanding Property Management
Outstanding Property Management Abhishek Khurma of Life Residential has been managing my property, and ever since he has done that, things have gone extremely smoothly. He is very punctual, very professional, and very responsive. He takes care of every matter in a way that is excellent in all aspects. I highly recommend his services to anyone looking for reliable and proactive property management.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotOur property manager is very responsive…
Our property manager is very responsive and helped solve the problem in few days. Great agent. Thanks Bilal!
Dear Lena, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
1/5
TrustpilotThe worst experience I’ve ever had
Probably the worst experience I’ve ever had with a service provider. They are nice when trying to convince you to rent a property. As soon as your deposit is paid & contract is signed, that niceness vanishes & any problems you have are treated as poorly as possible to the point of being very rude.
Dear Halima, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
GoogleHad a pleasure dealing with Miriam, we initially ran into some issues with my referencing due to recently starting work, however Miriam went above and beyond to try and find a work around to get things to work and finally 2 days before our …
Dear Ahmed, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Miriam. Please do not hesitate to contact us again. Kind regards, Katie
5/5
TrustpilotSwift Help
Amrita Rathod has recently helped us to renew our tenancy agreement swiftly at our full satisfaction. Thanks to Amrita and Life Residential. Well done!
Dear Leung, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
1/5
GoogleIf you're an offshore / decent Landlord who wants to be "hands off" - I would trust your valuable asset with anyone else. If you like moving into a property infested with carpet moths and larvae, you will LOVE Life Residential. If you like being told a professional clean was done, only to show up to find the place filthy, so they re-organise a new clean and carpet clean the day your movers come - you will ENJOY! Nothing like last minute panic to make you feel at ease :) If you want to agree to the price you saw on Rightmove, but then it gets hiked up in a game of weird negotiation hardball after you've fallen in love with the property (who can say no to commission, amirite?)- Life Residential is FOR YOU. If you like having sleepless nights with your skin crawling, having to call pest control services, and not being able to get through to your property manager, or being able to weigh up if you can spring financially for a hotel ontop of the stuff you've already paid for stuff to treat pupae and eggs of moths in a rotten old carpet - you will ADORE Life Residential. If you want blurry thumbnails angled to hide issues - instead of high resolution photos - of an inventory you NEVER signed a mere 2 months after move-in - you will have a FAB time with Life Residential. If you like the idea of them MAYBE springing for a chemical pesticide treatment, but not doing the full job and ripping out the dead carcass-infested carpets - you will have a WHALE OF A TIME- especially if you like footing the bill upfront and hoping to the Life Residential Gods you get reimbursed. However, if you are a busy, honest working professional, I would steer clear. If, however, you have plenty of time and money on your hands to pay to fix issues out of pocket, or lots of annual leave to take time off work to deal with issues caused through their negligence - you will be SMITTEN with Life Residential. Hours wasted. Nothing resolved. I feel empathy for the Landlord, none the wiser, that was told their property was in a fit state to rent and is now being slammed with repair requests one after another. See the photos and vomitworthy videos for yourself - normal "wear and tear" of carpets pitched to us. Still nothing in writing accepting responsibility of an issue evident, even with photos date and timestamped the same date as the key handover. Refusal to engage with alternative accomodation discussions and bristling about £££ to fix an active infestation. I have no doubt it will be near impossible to get reimbursement for any money spent to store my own items, on top of the few hundred spent on vacuum seal bags, vacuum bags and home treatments. I also do not anticipate a reimbursement for our pro-rata salary of time off spent dealing with this issue, nor clothing items destroyed, nor the emotional toll taken. If you want to enjoy the home you live in, or have external commitments - meaning you need to worry outside of the lowest rung of Maslow's Hierachy of needs (Housing), they are not the letting agents for you! If you LIKE being passed from one "manager" to another, despite letting agents being agents for landlords, you will have a good old time. Personally, I like living in clean, comfortable, pest free environments. Life Residential was not, sadly, for me. It's a real shame, as they could have been! Extra SPECIAL shoutout to E-OD and MF, for reassuring us that... vaguely something is being done... without any accountability of the agency themselves. At all.
Dear Aaliyah, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma
5/5
TrustpilotLifestyle
Amrita was diligent in her process and communications with me on the tenant renewal process and I have always been happy with Lifestyle services. Thanks
Dear Neal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
Trustpilotnew team is good!
Kandy is responsive, polite and efficient.
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotA reliable property manager
I thank our property manager - Ms Zoe Zenonos very much for her most experienced and professional management of my property. I had recently experienced water leakage in my bathroom, and Zoe co-ordinated different parties to get the repair promptly fixed, our repair cost fairly recovered from insurer, and our tenant well managed. Zoe always responded quickly and we can leave her to manage our flat with peace of mind.
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
5/5
TrustpilotLife Residential - high level professional service
Life Residential is a letting and managing agent for my London properties for almost 10 years, and I have always been very happy with the high level of the service they offer. I am an oversees landlord and often need professional advice and assistance, and I am especially grateful to Shakira Alexanderwalcott for her continuous support. She is extremely efficient in answering all my questions and resolving all the issues concerning my properties and is very pleasant and easy to communicate with. I would highly recommend Life Residential to any landlord seeking professional managing agents' support.
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Ludmila, and I couldn't be happier with the service I received!Right from the start, the team was always professional and attentive. Moreover, Ludmila was truly committed to helping me extend my existing lease.She took the time to understand my needs and led me through the entire process with patience and expertise. Every question I had was answered promptly.What stood out the most was her dedication to ensuring I felt comfortable and informed at every step.I truly appreciate her hard work and attention to detail. I highly recommend her services to anyone looking to buy or rent.
Dear Angelina, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotBilal has been very efficient in…
Bilal has been very efficient in problem solving and has excellent communication
Dear Simon, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
5/5
TrustpilotBreje Amar is a great property manager…
Breje Amar is a great property manager and really helpful
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Life Residential's Birmingham office has 1,112 reviews across two platforms: 89 on Google, 1,023 on Trustpilot (across the whole business).
Life Residential Birmingham is rated 4.5 out of 5 across all 1,112 reviews, and 4.7 out of 5 on Google from 89 reviews.
Life Residential Birmingham, 199 Newhall St, Birmingham, B3 1SN.
