Trusted Agent profile · Birmingham
★★★★★
266 reviews across 1 platform
Unit 2, 32 George Street, Birmingham, B3 1QG
Lamont and Co Estates's office in Birmingham, at Unit 2, is rated 4.1 out of 5 across 266 reviews on 1 platform, including 266 Google reviews rated 4.1.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
GoogleI’m waiting 3 months for return part the my deposit The estate charge me £ 150,00( for cleaner some issues cleaner surface) I leave the flat very very clean I accept pay only £ 50,00 because the flat was cleaner So the estate don’t answer me, Im trying return my deposit since August This estate is nightmare
5/5
GoogleFrom the moment I called up to ask a million questions, Aky Razak has been there to answer every question. He has answered every phone call and emailed me immediately with a response. This has been the most professional and fast responding agent ive had the please of dealing with. I am looking forward to moving into my new home stress free. Thank you!
1/5
GoogleWorst company ever, been left for 8 weeks probably more with no ceiling in my bathroom as a huge leak caved it in, I have a baby here and Gemma and the rest doesn’t care about her well being or mine breathing in mold,mildew, plaster and all sorts of dust and bacteria, all the electrics keep blowing due to this issue, my trip switch keeps tripping and all my bulbs keep blowing. iv asked Gemma to ring me multiple times and she doesn’t! Too busy giving fake viewings to people… they really only care about their pay check. PLEASE DO NOT RENT OR BELIEVE ANYONE FROM THIS COMPANY they don’t no how to run a company they are a shit show..
4/5
GoogleDespite having to be moved from one flat to another, due to leaks and structural damage, Kam Sandhu was absolutely AMAZING when it came to sorting the situation out. He made us feel reassured and helped us every step of the way, keeping in regular contact and fixing the situation promptly. As young students we were so grateful to have someone like Kam at the end of the phone (and email) to help us out. Although the situation wasn't great life is not perfect and these things can happen, the difference is that we had a trustworthy and very helpful property manager to help us throughout! We thank Kam for all his help and the rest of the team who were involved.PositiveResponsiveness, Professionalism
5/5
GoogleI would like to say a huge thank you to Gary Watkeys at Lamont. My off plan unit completed during the COVID19 pandemic, but it didn't stop Gary in finding a tenant! He is quick to respond to emails and very thoughtful of his actions. I was worried that the instruction booklets for the new white goods would get lost, but Gary quickly supplied them in PDF format. I look forward to working with Gary in the years to come. Full recommend his services.
4/5
GoogleIn my first year of letting a property with Lamont , it was a terrible experience with Andrew. He did nothing to help us, everything was delayed or not solved. We were literally on the verge of leaving, so Glad he’s left. HOWEVER, when Lane(Melanie) stepped in and helped us, we decided to stay. Lane is literally amazing!!!!!!!!, anytime we have an issue with the property she gets it sorted within days if not the next day. She’s so friendly and whenever she comes over we have good laugh. Every single maintenance we’ve had after Andrew, we have been satisfied with. I recommend that anyone who lets from Lamont, in fact I ADVISE you to make sure Lane is the only person taking care of you. The only reason I’m not giving 5 stars is only because of the duration of us being with her. If we had her from the beginning it would be 5 stars. Love her xx
5/5
GoogleLamont & Co have been managing my first property for me as an overseas landlord. I have been dealing directly with Gary Watkeys who has kept me well informed throughout and made every step so easy and straight forward. Gary has been responsive and accommodating, answering all my questions and ensuring everything was done smoothly and to a high standard. The property was let quickly so I'm looking forward to having Gary continue to manage it through its tenancy.
5/5
GoogleIt is my first venture into UK property and I was recommended Lamont & Co. The experience with Gary Watkeys has been exceptional which has been very reassuring as I live overseas. Gary's friendly and professional nature has made the whole process very easy, he secured tenants quickly and he is sure to keep me updated in a very timely manner. I feel very confident that my properties are in good hands.PositiveResponsiveness, Professionalism
4/5
GoogleIt's a bit sad that the property I'm renting has been turned over from lamont to company 'x' (not gonna drop the name here but 'x' was also my previous letting agency before lamont). I love how lamont has dealt with all my concerns (i.e. repairs, maintenance) and swiftly took actions. Now I'm stressed again with company 'x'. Thank you lamont. Especially to Aky & Mark.
1/5
GoogleWhat an absolute joke of a company! Talking to the woman on the phone (which I have recorded) she gets mouthy and puts the phone down on me, ring again and she does the same?? Ring a third time and a man answered and he was really useful, the women said there’s no complaints like? This is weird, I know it’s a Monday but come on it’s your job to sort the customers out especially when their safety is involved!
1/5
GoogleWorst agency ever. The flat was filthy on viewing date & i was told it would be cleaned by the time i signed my tenancy. The day i moved in it was dirtier. I complained via email & was told that it was cleaned even though i provided pictures proving it was worse. From the date i moved in the washer / dryer has been faulty. The first contractor they sent out tried to repair it & said it needs to be replaced. It’s now the 3rd week & the agency is sending another contractor to try repairing it rather than replacing it. If i had known how bad this agency was beforehand i would never have signed a tenancy with them.
5/5
GoogleI have used Lamont for the last 3 years to manage our property. Service has always been excellent, with a special mention to Claire who has been our main contact. They are so helpful, reply swiftly to emails and go above and beyond with any request. I would highly recommend them for stress free property management.
1/5
GoogleSince the first day I moved in, the pipe of kitchen sink was missing and there was a leak underneath. The pipe then kept missing for few weeks before contractors could be arranged. Washing machine pipe still cannot be installed either for weeks after I have contacted Lamont and made the request on property profile multiple timesd as requiresed. All works created on property profile were ignored and cancelled e.g. radiators.
5/5
GoogleWe have been using Lamont for renting out our properties for several years. The service has been good and the agents are responsive and helpful. Especially Joe Firth has been a great help to ensure our apartments are always rented and a new tenant is lined up when the last one leaves. Would definitely recommend.
5/5
GoogleRecently complete the move to one of the flat @ castle court and Aky was very helpful and friendly. He was very polite and patient. He is quick to respond to emails and phone calls. it was a quick and stress-free process for us, we are very grateful for all Aky's effort.
5/5
GoogleI will not forget the moment when I contacted Lane for the first time.....in search of a home, from that moment until now with her help everything was fast and easy, always available to help you and offer you the best options. .I recommend her with all confidence and thank her for all the help.... now we have a place that we can call "home". Thanks Lane !!PositiveProfessionalism
5/5
GoogleI have been dealing with Lane from Lamont and I cannot give praise enough. I am an overseas landlord and even with the time differences she is always answering within 24 hours and keeps me up to date on any changes that may be happening. The Dashboard is a great app which means I have access at anytime to see what is going on with my property. Thank you for your professionalism.
5/5
GoogleRecently complete the move to one of the flat @ castle court and Aky was very helpful and friendly. He was very polite and patient. He is quick to respond to emails and phone calls. it was a quick and stress-free process for us, we are very grateful for all Aky's effort.
5/5
GoogleKam has been taking care of our flat for a little under a year now. Incredibly happy with the service provided. Everyone else we have dealt with at Lamont & Co have also been responsive and helpful. Thoroughly recommend to anyone looking to rent out a property in Birmingham.
1/5
GoogleRented with this place for 16 months, had a host of issues which were never resolved. Left the flat we were in impeccable shape cleaning every square inch of the place renting a carpet cleaner to ensure optimum cleanliness but lost our 700 pound deposit due to 'cleaning'. Not even sure a cleaner could charge 700 pounds without being investigated for tax evasion. No help whatsoever from Mark Scandrett who offered no solution to any of our issues. I would highly recommend never going near this company, unless you want to be blamed, shouted at and scammed. Never again.
5/5
GoogleGary, at Lamont, found us tenants within a week of the property being available to him. Super efficient, quick to respond to emails and has also checked in with us when the tenants have requested things, such as hanging pictures. Great service that’s making it easy to rent out a flat from the other side of the world. Thanks Gary!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI rent with Lamont & Co and Kam Sandhu has been my point of contact from the start. He’s been incredibly helpful with any queries I have and responds promptly so I’m not left waiting for someone to get back to me - there’s no messing around. Happy with the service he has provided/is providing as the manager of my property!PositiveResponsiveness, Professionalism
1/5
GoogleAwful, awful, awful customer service with everyone I've dealt with at Lamont. Appalling communication and attitude and no viewings of my property after 5 months. What do they even do?! I'm actually thinking of bringing legal action against them for breach of contract and loss of earnings caused by their utter inertia
5/5
GoogleWe have been renting for more than 18 month and we only have good things to say about the company but specially about Lane Giani which is lovely, professional and very helpful when needed . we highly recommend them . Can not thank her enough for being so professional and nice . Thank you Lane Giani and Lamont & Co Estaes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lamont and Co Estates's Birmingham office has 266 reviews across 1 platform: 266 on Google.
Lamont and Co Estates Birmingham is rated 4.1 out of 5 across all 266 reviews, and 4.1 out of 5 on Google from 266 reviews.
Lamont and Co Estates Birmingham, Unit 2, 32 George Street, Birmingham, B3 1QG.
