5/5
TrustpilotJohn shepherd is a very good property…
John shepherd is a very good property agency. Friendly and professional services, great team to work with. specially thanks for Sophie and Jordan. I definitely recommended.Jenny
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,792 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,792 reviews on four platforms, including 408 Google reviews rated 3.9.
408
Reviews on Google
This office
1
Reviews on Yell
This office
1,361
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleThe worst rental experience we have ever had! The way we were treated is an absolute disgrace. …
5/5
TrustpilotI had a wonderful experience with John Shepherd in Birmingham. I want to say thank you especially to Lily and Meghan Johnson and Kai. Thank you guys :)
I had a wonderful experience with John Shepherd in Birmingham.I want to say thank you especially to Lily and Meghan Johnson and Kai.Thank you guys :)
5/5
TrustpilotExcellent job by Lily
Excellent job by Lily. Prompt response.
5/5
TrustpilotKelvin was helpful
Agent replied · 30 June 2026
Thank you for your kind words Zahya and for sharing your 5* review for Kelvin. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleI’ve had the pleasure of working with Lily Johnson who has been nothing short of incredible since the viewing. Most certainly the best letting agent I’ve come across to date. Keep it up Lily!
4/5
TrustpilotAble to provide a quick response for…
Able to provide a quick response for questions and very professional.
5/5
TrustpilotYour staff are always on the ball and…
Your staff are always on the ball and ready to help
4/5
TrustpilotFast follow up
Statement are on time. Follow up email and calls are good.
5/5
TrustpilotEasy process very helpful staff made…
Easy process very helpful staff made finding and moving very easy
5/5
TrustpilotFantastic communication from Abbie
Rating only, no written review.
Agent replied · 24 June 2026
Thank you so much for sharing your lovely review with Abbie!
5/5
TrustpilotGreat service
Great serviceGreat advice Very nice peopleA pleasure to deal with.
1/5
Googleabsolutely not serious, it seems like they are not even interested in renting their properties. i went to the one in the city center (Colmore Row) more than once, asking for …
5/5
GoogleWe have the pleasure of dealing with Lily Johnson who is the consummate professional. Being overseas landlords, we were not able to visit our new property due to …
5/5
TrustpilotChristina has been very kind
Rating only, no written review.
Agent replied · 17 June 2026
Thank you for taking the time to share your review. We are so pleased to hear that your property manager Christina has provided such helpful support, making your move a smooth experience. Wishing you all the best in your new home and we remain at your disposal for any support you may need. Thanks again!
5/5
TrustpilotVery helpful and quick responses
The letting agents were friendly and helpful over the phone and via email. If I needed to query anything they provided quick solutions.
5/5
GoogleCharlotte as property manager has been a great help during our time renting through John Shepherd. Always very responsive and happy to help with anything and everything!
5/5
Trustpilotsorted out my accommodation quickly
Great service by Drew from the Birmingham office
5/5
TrustpilotReally nice people
It was really easy to rent a property with them
5/5
Trustpilotfantastic support on letting the flat
fantastic support on letting the flat . really great staff
5/5
GoogleProfessional. Rented through them. They wont let you down. Totally recommend them
1/5
GoogleRating only, no written review.
Agent replied · 9 October 2026
Thank you for review however we are disappointed to see that it was only 1*. We would love to understand more about your reasoning and how we can improve moving forward. Please do reach out to us so that we can review. Thank you.
4/5
GoogleDespite knowing that we do not intend to sell in the short term, David and Sarah provided us with very helpful feedback regarding our property and our future plans.
5/5
TrustpilotQuick response
Quick resolution!
Agent replied · 16 June 2026
Thank you for your 5* review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
