Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis is a very bad company
This is a very bad company. I had a bad experience with them. They don't know how to deal with tenants. Once I spoke to one of them ( I can give the details of this person and the brach), she shouted at me. If you have a problem with them, they don't tell the truth. If you see an adv for accommodation from them, please don't contact them even if the house/flat is very good. You will face a lot of problems after you sign the contract. They will cause a lot of trouble to you. I dealt with many agents (around 3) and this is the worst one. If you need more details about them just comment and I will tell the whole story
H · 19 September 2023
Agent replied · 5 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
Trustpilotquick responses and very helpful
Joe Farrar gave a quick responses and has been very helpful with finding/securing my house, would recommend
Chris · 12 February 2026
Agent replied · 14 February 2026
Thank you for your kind words. We are pleased to hear that Joe was helpful and supportive in securing your home. Your recommendation means a lot to us and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotMy experience with John Shepherd has…
My experience with John Shepherd has been truly outstanding from start to finish. The company has been professional, organised, and supportive throughout the entire process, which made everything far less stressful and much more reassuring for us.
Azar · 18 May 2026
★★★★★ 4/5
TrustpilotStudent Portfolio Experience
Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined.
Spindlewood · 16 January 2026
Agent replied · 20 January 2026
Thank you so much for your lovely review and feedback. We will ensure that this is shared with Rahim.
★★★★★ 5/5
TrustpilotBig thanks to Kai Rodney and Cheryl…
Big thanks to Kai Rodney and Cheryl Quinney at the Birmingham city center office! I’ve been with John Shepherd about five years. The team consistently go above and beyond to deliver outstanding service. They are exactly what I’m looking for as a landlord - responsive, accountable, proactive, willing to go the extra mile to deal with complex challenges, just brilliant! Thank you Kai and Cheryl!
Mike · 11 August 2023
★★★★★ 5/5
TrustpilotFantastic experience dealing with John…
Fantastic experience dealing with John Shepherd. In particular, with Harry Moore and the team, who are always on hand to help with a wealth of knowledge and experience.
Arjun · 16 May 2025
★★★★★ 5/5
TrustpilotDefinitely recommend!
I had a viewing with Jack and he was so helpful! Jack was so friendly and answered all my questions and took the time to explain certain things to me. He was so approachable and friendly yet professional. I would definitely recommend John Shepherds to all my friends and family and recommend Jack personally!
Molly · 16 November 2020
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotJohn Shepherd Birmingham especially Vijay
Much thanks to Vijay, John Shepherd Birmingham, who has helped us immensely. Staff at John Shepherd Birmingham has made our renting experience very easy.
LL · 4 March 2024
Agent replied · 24 April 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotHappy customer!
We used this company to find tenants for our flat and were pleasantly surprised by the great service we received. The communication was great, I didn't have to prompt them or remind them about anything, and they've even responded quickly and efficiently to a couple of queries I had after their job was complete. I can't fault the service, would definitely use them again, and can highly recommend them. I dealt mostly with Sana but got the same level of service from her colleagues too.
Vicky · 23 March 2025
★★★★★ 5/5
Google5 Star - Ashlea (Rockstar), Kristian, Aidan
We found our forever home with Brockenhurst and within 2 weeks we had our house …
Daniel · 16 December 2025
Agent replied · 16 July 2026
Thank you so much for this glowing 5-star review! We are absolutely thrilled that we could help you find your forever home and get everything sorted so quickly. … More
★★★★★ 1/5
TrustpilotNot Doing the Job
John Shepherd manage one property for me in the West Midlands. I say manage but the point is they don't while charging me a 10% management fee. I've talked to my tenant and he feels the same. They take ages to fix his issues and I have to chase Shepherd's endlessly to find out what's happening and get the tenant's issues fixed. As often as not they don't respond to my phone calls and emails. It would be less effort to manage the property myself.
Richard · 20 March 2025
★★★★★ 5/5
TrustpilotHarry was always helpful
Harry was always helpful, informative and professional when guiding us through the house buying process. He ironed out the few problems that did arise and kept us fully up-to-date with procedings.
Andrew · 31 March 2025
★★★★★ 5/5
GoogleWe had an outstanding experience working with David Burrows. His hard work, persistence, and commitment throughout the process were exceptional. From the start, his wise advice, ability to read the situation, and clear communication made …
Larissa · 3 August 2025
Agent replied · 3 August 2026
Thank you so much for your kind words, Larissa. We're thrilled to hear that you had such a positive experience with David. His dedication, insight, and clear communication are qualities we’re incredibly proud of, and it’s wonderful to know … More
★★★★★ 5/5
TrustpilotGreat sale in a difficult market
Jack Richardson and his team were excellent in handling the sale of my mother's retirement apartment as these are not easy to sell on the resale market. They organised professional photos ( not just estate agent photos) and wrote a text which brought out the strong selling points of the apartment. Their knowledge of the market, contact list and market advice was key to the sale of the apartment.Thank you very much Jack and Natasha
Martin · 23 July 2022
★★★★★ 5/5
TrustpilotGreat help from Quentin
I had a pleasure of communicating with Quentin and getting a property was made smooth with Mr Lee’s help. Thank you Quentin!
Mub · 19 March 2024
Agent replied · 24 April 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotThis is my first time to rent a house
This is my first time to rent a house, so I don't know a lot of questions. Kelvin answered many of my questions patiently and actively helped to solve problems. It's a great experience!
Nana · 19 August 2025
Agent replied · 23 August 2025
Thank you for your kind review, Kelvin has been shared your feedback! Good luck in your new home 🙂
★★★★★ 5/5
TrustpilotQuentin was a huge help to throughout…
Quentin was a huge help to throughout the process. He guided us through the application process and made it smooth for us.
Oluwanifemi · 15 March 2024
Agent replied · 24 April 2024
Thank you for your feedback.
★★★★★ 5/5
Trustpilotkelvin zakeyo took interest with me he…
kelvin zakeyo took interest with me he showed room i suggest him who needs
Arda · 21 February 2026
Agent replied · 24 February 2026
Thank you for sharing your experience with us, we appreciate your recommendation. If you need anything further, please feel free to reach out.
★★★★★ 1/5
TrustpilotWhich particular bad experience?
Which particular experience?Increasing their commission for no good reason? Not advising on rent valuations in the time of a steeply rising market? Giving the new tenants the wrong keys? Not being able to engage any tradesmen for routine repairs? Hideously expensive out-of-hours callout rates from their 'contracted out' service supplier?Or maybe dragging their feet passing information to a new letting agent I am moving my business to?Apologies for the very negative review, but I have only done this as I was asked to submit one!
Annoyed · 18 July 2023
Agent replied · 5 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
★★★★★ 5/5
TrustpilotGreat service
Please convey my thanks to Brendan at the Harbourne branch who did an awesome job to locate a rental for me in, put the process in place and manage it in what was quite a challenging timescale. He has great “soft” skills and will go far in my opinion. Well done 😊
Graham · 18 November 2020
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
GoogleOutstanding Service from Sophia Tong and John Shepherd, Highly Recommended!
I recently had the pleasure of working with Sophia Tong to find a flat to rent …
Andrea · 14 October 2025
Agent replied · 4 June 2025
Andrea Timpani, reviews like this give us motivation and help us ensure we provide high-quality care.
★★★★★ 1/5
GooglePLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!!
I had no hot water (broken shower & boiler) for 4 months (in the middle of …
Kay · 14 October 2025
Agent replied · 13 March 2026
Hi Kay, thank you for your review. Can we please request that full details are sent to lily.johnson@johnshepherd.com to investigate the extent of the issues raised as soon as possible. Thanks, John Shepherd
★★★★★ 1/5
TrustpilotAVOID THIS COMPANY
AVOID THIS COMPANY! - AVOID 17 CITY HEIGHTS 85 OLD SNOW HILLI am actually outraged by the audacity of these people. These letting agents are essentially money hungry robots and I should have known from the red flags I got from the company that I should have searched for an alternative apartment. To make it clear, the pictures I attached show the state of this property on the first day I arrived. And let me tell you I was shocked at the outdated, dirty appearance of the place which I unfortunately did not view before I signed this lease which was my mistake. The place is disgusting, the walls are dirty, the carpet is worn down and very discoloured, there were missing furniture parts, the amenities barely work, there are COCKROACHES in this place, the mattress is SOILED you will have to buy several mattress protectors, the tiles in the bathroom are BLACK, the toilet must be from the 70s, the flooring in the bathroom and kitchen are also worn down and extremely discoloured, there was NO cleaning done on my move in date, microwave - dirty, oven - 2 had to be replaced as stoves did not work, the cupboards were horrific, the FRIDGE EITHER FREEZES FOOD OR DOES NOT WORK, the natural smell of the apartment stinks, THERE ARE NO LOCKS ON THE DOORS, MOST OF THE HEATERS DO NOT WORK IN WINTER YOU WILL BE FREEZING, ceiling lights ARE LOOSE AND DO NOT WORK, the windows are DRAUGHTY, the couches are OLD, to conclude it was damn right EMBARASSING to even bring someone to this place without explaining this is a temporary situation. They also had the audacity to increase the rent and ask whether I would like to extend my stay.But the worst part of all, is upon leaving this place, this company attempted to charge ONLY ME £1000+ worth of damage even THOUGH I lived with an unhygienic flatmate who had been there for 3 years. The charges got brought down to £320, but they have made unauthorised payments on my card - and NOT ATTEMPTED to contact the other tenant. Keep in mind, the things they attempted to charge me for, I.E THE WALLS and MISSING CHAIRS, were ISSUES they had before I signed. I will put this down to inexperience, I will definitely take more serious note of red flags when dealing with such money hungry agencies who are quick to charge tenants and slow to fix problems of their own property.Rajak Ali and Melissa Canon I found to be really unhelpful and dismissive of my complaints about this place. They obviously showed no compassion or care as it was not them who had to live in a disgusting property like this. They are more interested in making their jobs easier and brushing off concerning issues. As a new tenant, I have been made to pay all charges for this unfortunate place. I have yet to hear back on why the have not pursued the other tenant either. The bright side is that I will no longer need to deal with this inhumane money-thirsty company and I have learned a valuable lesson. To avoid the hassle, avoid these people. I will make sure to continue spreading the word so as many people know.
Jim · 10 July 2023
Agent replied · 5 April 2024
First and foremost, please accept our apologies regarding any frustration this situation has caused. We are eager to communicate with you directly and discuss your concerns. We value all feedback and encourage open communication to have this issue investigated and rectified promptly.We understand you are dissatisfied with the deductions upon you vacating the property, however, I can see that you had joined the original tenant several months later than the tenancy start and accepted the condition the property when you moved in. With that being said, we believe the property was presented in good order at the start of the original tenancy as per the detailed inventory completed and any new maintenance reports that had been raised during your tenancy would have been reviewed and communicated with the landlord. If you believe there has been an error or if you have any supporting documentation that you would like us to consider, please provide it to us at your earliest convenience. We are committed to resolving this matter fairly and in adherence to the appropriate regulations.I understand that dealing with financial matters can be stressful, and we strive to address our tenants' concerns promptly and professionally. Should you have any further questions or require additional information, please do not hesitate to reach out to our office. Thank you for bringing this matter to our attention. We appreciate your cooperation and patience throughout this process.
★★★★★ 1/5
GoogleAvoid them at any cost. Worst estate agent in the UK
Roy · 14 March 2026
Agent replied · 16 March 2026
Thank you for sharing your experience with us Roy. We are truly sorry to hear that you found our service lacking. Please feel free to reach out to us directly so we can discuss your concerns further.
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