Trusted Agent profile · Birmingham
Verified
★★★★★
1,817 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,817 reviews on four platforms, including 419 Google reviews rated 3.9.
419
Reviews on Google
This office
1
Reviews on Yell
This office
1,375
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Birmingham a message.
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
3/5
TrustpilotAfter a rocky start with the changeover at Burton on Trent
After a rocky start with the changeover from Acquire properties to John Shepherd things have settled down with the guidance of Samantha Richards, Samantha took over the management of our Properties at John Shepherd and I can't speak highly enough of her,
Many thanks for your review Eileen.
5/5
TrustpilotResponsive, helpful, thorough, thank you Melissa
I had a great experience dealing with Melissa. She was very responsive, always replied quickly, and provided really helpful and detailed answers to my questions. She was also very attentive and made sure everything was clear. Thank you so much for your support, Melissa! Highly recommended.
5/5
TrustpilotPrompt, efficient and polite
Michael Nabarro and his team at John Shepherd found a tenant promptly for my property and he was very helpful in guiding me through setting up the tenancy .
Thank you for your feedback.
5/5
TrustpilotGreat Service from Caitlin MacDonald & Drew Swadkins
John Shepherd recently took over the management of my property in Birmingham. Immediately there has been a radical improvement from the previous agent. The responsiveness from Caitlin MacDonald and Drew Swadkins has been second to none. They found a replacement immediately and have been extremely helpful with any help/queries that i have had. Thank you both!
5/5
TrustpilotProfessional and hassle free
Sue Birch has managed my property for the last 3 years…. I’ve had a great experience with the property management team. They have been professional, responsive, and helpful throughout managing my property. Any questions or maintenance requests have been handled quickly and efficiently, which has made my easy and stress-free.
5/5
TrustpilotWe have been with John Shepherd…
We have been with John Shepherd Birmingham for a year now and all I can say is they are the best team. My property manager (Gita) is always there to reply back both emails and calls on time whenever I have an issue. She always makes sure any repairs are sorted on time 👌
1/5
TrustpilotVery poor management of my property
Very poor management of my property. Left humidity settle, lost keys to property while it was vacant and were unable to provide with code for the box when new management company took over, resulting in extra cost that John Sheperd has yet to reimburse after 6 months and multiple emails on the matter. Very unprofessional.
5/5
Trustpilotcalled in to ask about a property and…
called in to ask about a property and in less than 5 minutes got all the information needed and secured it with the deposit,
Thank you so much for your lovely review - great to hear! We will ensure this feedback is shared with Kelvin
5/5
TrustpilotThe overall experience while moving to…
The overall experience while moving to my new home was very well managed.
We're glad you found your moving experience well managed. Thank you for sharing your positive feedback with us!
5/5
Trustpilot"Exceptional Service from Natasha - Highly Recommended!"
"I've had a fantastic experience with Natasha She's been incredibly helpful, knowledgeable, and supportive throughout the process
Thank you so much for your review. We are thrilled to hear that Natasha provided you with fantastic support and service throughout the process. Wishing you all the best in your new home.
5/5
TrustpilotCaitlin MacDonald
Caitlin was amazing. We had some issues when we moved in to our flat, we reached out to Caitlin and her responses were fast. Every issue was attended to without delay and she followed up with us. Thank you Caitlin!
5/5
TrustpilotHonest, efficient & hard working staff.
I was initially with another estate agent but due to their incompetency, I moved to John Shepherd. Jordan was excellent in communicating with us in selling my house. They managed to find 2 buyers but unfortunately they pulled out at the last minute which was no fault of John Shepherd. Nevertheless, John Shepherd continued to work hard and found a reliable buyer within a few weeks.Natasha Watkins dealt with my sale and I have to say she was brilliant in answering my queries and communicating effectively. There was no hidden cost and their fees was nominal. I would strongly recommend John Shepherd for purchase or sale of any property.ThanksKumar
5/5
TrustpilotMaisy - where efficiency meets excellence
I’ve had many dealings with Maisy, she demonstrates exceptional organisation, efficiency, and an almost suspicious ability to stay on top of every detail. She approaches her role with a level of structure and professionalism that inspires real confidence, nothing is overlooked, nothing is late, and nothing ever seems to catch her off guard.
1/5
TrustpilotSTAY WELL AWAY!!!!!!
I would strongly advise against using these as a letting agent. I cant speak for their sales side but the lettings side is a massive let down and ive found them completely unprofessional! I'm actually astonished they even asked me to do a review because it was never going to be a good one and even more so now that my dad has just signed up to a rented property with them unknown to them that we are related and he's having more issues than I did! I was being pushed to hurry and sign my contract but I told them I wanted to read through it all which took time as its a massive (unnecessarily) contract...when I pointed out a few clauses I wanted to query I was then told I'd been given the wrong contract!!!! So it's a good job I do read stuff, sadly not everyone does so I wonder how many poor unfortunate people were pushed to sign and did and have maybe signed up to something they are not aware of! I had to chase for a response from the person I was dealing with for him then to reply after 2 days telling me he was off sick (and? That isn't my problem, someone should sort his emails in his absence, what kind of unprofessional reply is that). They lie and cover how they lie, their contracts are an absolute joke and it's completely changed to previous. The lady who I dealt with before this company took over the existing one used to be really good but once the John Shepherd company took over she was moved on which is very sad as she was always the best one. Not sure if the John Shepherd company have tied her hands but either way it's very sad to have gone the way it has! I can't wait to save enough to be able to move eventually because them and the landlords are just beyond greedy and the letting agents are all for the landlords and don't give an absolute ounce of care or help towards the tenants! Any communal areas they blame on the residents, why should we all be tarred with the same brush, I've given specifics of where issues lie but they are not interested! As long as they get their money from the landlords they clearly do not give a crap at all! They have no compassion, no care and are not interested, as long as your paying that's all they care about! STAY CLEAR AWAY and use a different letting agent or you will definitely find out the hardway, trust me!! Proves they like to hide because I can't even chose the right branch to review against!! This is against the Birmingham branch (the guy I was getting emails from about my renewal contract).
5/5
GoogleMuhammad Gader, part of the Lettings team provided excellent customer service. He conducted a viewing which turned into an offer and kept me well informed. Professional and efficient service!
Thank you for your review and the kind feedback, we will pass this on to Muhammad
5/5
TrustpilotLily - Star of the John Shepherd
I had the pleasure of working with Lily, and I couldn't be more thrilled with the exceptional service she provided. From the moment I began my search for a new house, Lily was there every step of the way, making the entire process smooth and stress-free. She guided me through the rental process, explaining every step. I highly recommend John Shepherd anyone in need of a letting agent.
5/5
TrustpilotGreat!
Just moved into my new place and honestly had such a good experience!
Thank you for sharing your wonderful experience, Amy. We are thrilled to hear that Elisha provided you with such professional and helpful support during your move. If you need anything else, please don't hesitate to reach out to us.
5/5
TrustpilotThey have a good knowledge of the local…
They have a good knowledge of the local property in a wide area of the Midlands.
Thank you for your review. We are so glad to hear that you found our staff helpful and knowledgeable about the local property in the Midlands. We look forward to supporting you again in the future.
5/5
TrustpilotLease taken over by john shepherd …
My lease for the apartment from another estate agent was taken over by john shepherd in feb 2024 and Caitlin was absolutely wonderful and helpful. She was always responsive in emails and answered questions if needed . That’s a totally completely different experience from the previous estate agent . Well done Caitlin .
5/5
TrustpilotJohn Shepherd & Millie
I have found John Shepherd to be professional to deal with when I rented the lovely apartment in Henley. In particular, I found Millie to be efficient when checking me out … I found her professional with excellent communication skills. I will be asking Millie to help me in the future to source another property once I have sold.
5/5
TrustpilotOur last tenant has been absolutely…
Our last tenant has been absolutely horrendous. He has done nothing but try to harrass us and left us with a filthy dirty house and if it hadn't been for Leah (Martindale) I don't know what we would have done.Leah has been an absolute star and stuck her ground with him which must have been so difficult considering how he spoke and treated her.
5/5
TrustpilotJordan is a legend - thank you!
Where to begin - from my first meeting with Jordan all the way through to completion he was so dedicated, diligent and personable. He made life so much easier at such a stressful time. My partner and I felt he was a huge part of our house moving journey, it felt he was personally invested and sincerely cared about our situation. We had a difficult move, and he was kind enough to answer our many calls with calmness and optimism. We always felt he was going above and beyond, and can't thank him enough for all he did - he kept us sane! Would 100% recommend Jordan to anyone selling or buying
5/5
TrustpilotLara Soars, great staff member! 👏
Lara Soars-White from the Birmingham Team was very responsive when managing the property and handled my issues quickly!
Thank you for sharing your lovely review. We are delighted to hear that Lara was so helpful and responsive in managing your property. Thank you again and if you ever need anything further, please don’t hesitate to reach out to us.
1/5
GoogleVery poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor
Hi Mary, we truly appreciate your honest feedback which enables us to enhance our service where required. If you please email lily.johnson@johnshepherd.com in connection with the details of the review and your details we will look into these issues for you.
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Send John Shepherd Birmingham a message.
