5/5
TrustpilotMaisy Smith was incredibly helpful with…
Maisy Smith was incredibly helpful with all our property enquiries and maintenance
Trusted Agent profile · Birmingham
Verified
John Shepherd Birmingham reviews
★★★★★
1,806 reviews across 4 platforms
33 Colmore Row, Birmingham, B3 2BS
Part of John Shepherd, see every office.
John Shepherd's office in Birmingham, at 33 Colmore Row, is rated 4.3 out of 5 across 1,806 reviews on four platforms, including 413 Google reviews rated 3.9.
413
Reviews on Google
This office
1
Reviews on Yell
This office
1,370
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
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About John Shepherd Birmingham
Purchase, sell, or rent property in Birmingham with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Reviews
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMyself and my partner are renting from…
Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.
Agent replied · 24 April 2024
Thank you for your feedback.
5/5
GoogleJohn Shepherd, did a great job selling my apartment in Birmingham. Turkay Hasan in particular, went the extra mile to guide the sale along to completion.
Agent replied · 22 February 2026
Thank you for sharing your review with us. We are delighted to hear that our team went the extra mile to support your sale. Thank you again and if you need any further assistance, please do not hesitate to reach out.
1/5
GoogleTerrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their …
Agent replied · 15 August 2025
Hi Bhajaneeque, Thank you for your review. Can you please send details to lily.johnson@johnshepherd.com so we can look into the address and outstanding issues. Thanks
5/5
TrustpilotMillie Kirby was extremely helpful and…
Millie Kirby was extremely helpful and really friendly, would definitely recommend!
5/5
TrustpilotFantastic service
Fantastic service, friendly and prompt. Highly recommend them to everyone.
Agent replied · 20 June 2026
Thank you for sharing your 5* review!
5/5
TrustpilotExcellent customer service
Our case was transferred to Lara Soars in 2025 and she has been extremely helpful and professional. Just last week we had a slight issue with some council tax and Lara resolved the issue in a timely manner and kept us updated during the whole process. We are very happy indeed with the customer serve that Lara has given us.
5/5
TrustpilotGreat service from Aleemah Aziz.
Agent replied · 25 July 2026
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
5/5
TrustpilotMoved to one of the property managed by…
Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.
5/5
TrustpilotMillie who was very helpful - Great Service
I spoke to Millie who was very helpful! Great service :)
5/5
TrustpilotMillie Kirby is a star!
Millie Kirby is a star!! Amazing service and very polite girl.
5/5
TrustpilotThe team performed great…
The team as a whole performed great throughout the viewing and sale process. Worthy of particular mention were Natasha and Joe.
Agent replied · 26 March 2026
Thank you so much for your review. We are thrilled to hear that our team, especially Natasha and Joe, provided you with great service throughout the viewing and sale process. Your trust in us means a lot, and we look forward to supporting you again in the future.
5/5
TrustpilotThank you so much Millie
Thank you so much Millie, wonderful property manager, special props:)
5/5
TrustpilotExcellent service from all the staff in…
Excellent service from all the staff in reletting my property which became vacant and a special mention to Kayleigh who helped so much with the repairs and updates. The Lettings staff kept me fully informed and I couldn’t be more pleased with the outcome. Many thanks to you all. Sylvia Whittall
5/5
Trustpilotexcellent service all the time
I would just like to say excellent service all the time and very good level of communications from my contact there Artti and i would highly recommend them.
Agent replied · 20 January 2026
Thank you so much for your lovely review and feedback.
5/5
TrustpilotThe professional and friendly service…
The professional and friendly service offered by John Shepherd - expertly lead by Saskia Rodriguez, is an essential component of our property portfolio's success.
Agent replied · 21 February 2026
Thank you for sharing your experience. We are thrilled to hear that our professional and friendly service has contributed to your property portfolio's success. We appreciate your kind words and look forward to continuing our trusted relationship.
1/5
TrustpilotAbsolute Shambles
My experience with John Shepherd Lettings has been nothing short of abysmal. If you are considering using them to manage your properties, I strongly advise against it. Since their acquisition of Xact Homes last year, the level of service has deteriorated significantly.
5/5
GoogleJohn Shepherd has been managing my flat in Birmingham city centre, and overall, they’ve done a good job. From the beginning, they’ve been responsive and helpful, definitely better than competitors, based on what I’ve heard. I’d like to …
Agent replied · 23 August 2025
Dear Monika, thank you so much for your kind review of our services. Alisha has been shared your feedback, as have the wider team. It is great to hear that the situation was dealt with in such a timely manner. 😊 …
5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience working with Jamie as our Lettings Manager. Jamie has always been professional, friendly and approachable, with excellent communication throughout.
5/5
TrustpilotFabulous service !!!
This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!
Agent replied · 5 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
GoogleIf you want 5-star reviews and want to remove negative reviews from Google, contact me via my profile; my contact details are listed there.
Agent replied · 17 February 2026
Thank you for your feedback Alicia.
1/5
TrustpilotNeed help to unwind contract
Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?
Agent replied · 24 April 2024
Thank you for your feedback. To help us further if you could put any details relating to the Address and your name to chris.blick@johnshepherd.com and we can thoroughly investigate this.
5/5
TrustpilotEasy done step by step…
Easy done step by step instructions.Thank you!
Agent replied · 27 June 2026
Thank you for leaving your 5* review.
1/5
TrustpilotI attended a viewing with John…
I attended a viewing with John Shepherds Letting and initially everything seemed fine. After I expressed interest in renting the flat, I received a link to complete an application on Goodlord, but the process was a complete mess.
Agent replied · 4 October 2025
Thank you for your review Iryna, this is a duplicate review. Please can you email full details to lily.johnson@johnshepherd.com so we can look into this further. It is unlikely that the application would have been declined without a satisfactory reason so once full details are sent to us we can look into this further. Thanks, John Shepherd
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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